Hotel Indigo Brooklyn, an IHG Hotel

We found 2 used injection needles in the desk drawer. Yuck!
Traveller (209)
Two beds and desk, TV on the wall.
Room & Suite (204)
Brooklyn Bourbon Lounge + Bar at the Hotel Indigo
Dining (13)

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About

3.5
#39 of 102 hotels in Brooklyn
4.0 of 5 bubbles
Location
4.2 of 5 bubbles
Cleanliness
4.0 of 5 bubbles
Service
3.7 of 5 bubbles
Value
Chic Hotel in the Heart of Downtown Brooklyn With a local collection from the Brooklyn Arts Council displayed throughout the hotel and our location just steps from the Brooklyn Academy of Music, Brooklyn Bridge, the Metrotech Complex and the Barclay Sports and Entertainment Center, at the Hotel Indigo® Brooklyn hotel, our entire aesthetic reflects our neighborhood's heritage as a melting pot of culture and art. Throughout the hotel, decor is a mixture of baroque, traditional and contemporary motifs, reflecting its own interpretation of performance art. While in your room, you'll enjoy plush bedding, spa style bathrooms and free Wi-Fi. Plus, our own Brooklyn Brewhouse offers freshly prepared dishes full of local flavor, and our team is passionate about making sure you have a great time in Brooklyn.
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Property amenities
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Bar / lounge
Children Activities (Kid / Family Friendly)
Business Centre with Internet Access
Meeting rooms
Rooftop terrace
Baggage storage
Wifi
Restaurant
Breakfast available
Non-smoking hotel
24-hour front desk
Dry cleaning
Laundry service
Room features
Air conditioning
Housekeeping
Room service
Flatscreen TV
Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
3.0 of 5 stars
HOTEL STYLE
Centrally Located
Trendy
Languages Spoken
English, Russian, Spanish, Chinese and 1 more

Location

229 Duffield St, Brooklyn, NY 11201-5302
742Reviews22Q+A100Room tips
Traveller rating
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  • 136
  • 59
  • 74
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Detailed Reviews
SHFT54 wrote a review May 2022
Miami, Florida1,158 contribution411 helpful votes
3.0 of 5 bubbles
Bare bones. Not much in the way of amenities. Even less due to covid. Some of the bonuses are cleanliness, location, comfortable beds, and free in room wifi. Room 1601 also had a nice view. The street in front is one way and with construction and 2 other hotels on the same street, traffic can get a bit clogged. The room had almost no decoration, was sterile and had no warmth or welcoming features. The double queen room was narrow but had a great sized bathroom. The location is an easy walk to restaurants(notable Xian famous foods), subway, and DUMBO. The price, and fact we were only in the room to sleep, made most of these shortcomings only minor inconveniences for us.
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Date of stay: November 2021
3.0 of 5 bubblesCleanliness
3.0 of 5 bubblesService
3.0 of 5 bubblesSleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from IHG Service, Owner at Hotel Indigo Brooklyn, an IHG Hotel
Responded 16 Jun 2022
Hello SHFT54, Thank you for leaving your opinion about our establishment. It's crucial for our improvement and allows us to make proper adjustments to offer you and all guests a better service in future stays. I'm sorry to see you encountered some issues during your time with us. I have shared your review with our management to ensure we take proper action. We always love making you feel at home. It's been an absolute pleasure to have you with us. We truly look forward to serving you again soon. Our staff can't wait to show you all the changes and improvements made after your priceless feedback. Warm regards. Alejandro G. Case Manager. IHGService.
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gg_293 wrote a review Mar 2013
Ljubljana, Slovenia12 contributions18 helpful votes
4.0 of 5 bubbles
GENERAL:
This hotel was a pleasant surprise on our trip – good location, not too pricey and very clean. If (when) we return to NY, we will also be returning to this hotel.

LOCATION:
Right next to the subway station, next to the Fulton Mall – if you are OK with staying out of Manhattan, but want to get there regularly with the subway, this hotel has an excellent location.

The immediate surrounding of the hotel does look a bit beaten up, but it didn’t present any problem regarding safety. Currently there is a lot of construction going on around, but it didn’t really interfere with our stay.

ROOM:
Rooms are, as it is the habit in the NY, small. A bed, a bathroom, a closet, and… That is it. If you came to visit NY, this is enough, but if you came to reside in the room – it will not be enough. Bottom line: For spending the nights the room is big enough.

But be sure to try to get the room on a high floor. You get great view and bigger distance from the morning commotion on the street in front of the hotel.

BREAKFAST:
Hotel doesn’t offer breakfast on the premise, which is a setback. However, you can get a breakfast in hotel across the street, but we used the nice breakfast places in vicinity, which turned out to be a better experience.

SPECIAL WARNING for travelers from different time zones:
When we arrived to the hotel, we were unpleasantly surprised, when the front desk manager told us, that they have given the room away to somebody else and that they are fully booked. Hotel’s policy is to check the credit cards of the arriving guests in the morning. And as I was on the different continent at that time using it (you know, travel), the credit card was refused. Front desk tried the credit card just once, gave room to somebody else and left us to hang dry. Regardless of the fact that I called 2 times in advance to confirm our stay. Stuff tried really hard and got us a room in a hotel across the street for the night, but the magic was gone (and the comfort).

As management is reading these posts it could, instead of answering with the PR statements, revise their credit card checking policy. It is not fun to start your visit after 9 hours of flight with the message that you don’t have a room…
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Date of stay: November 2012
5.0 of 5 bubblesValue
3.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
4.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Karl B, Regional Director of Operations at Hotel Indigo Brooklyn, an IHG Hotel
Responded 11 Mar 2013
Dear gg_293, First I would like to thank you for taking the time to complete a review on your most recent trip to the Hotel Indigo in Brooklyn. We're gald you took the time to write a review. You pointed out a great fact that our hotel is located very centrally and right down the street from the subway station with three stops into Manhattan. I would like to let you know that our restaurant is opening very soon and will be able to accommodate all for Breakfast, Lunch and DInner. I do apologize for it not being open during your visit. We are a new hotel and just now getting the restaurant open. We hope that for your next trip back to Brooklyn or NYC, you'll be a guest of ours again. Best Regards, Karl
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LEAH N wrote a review Sept 2018
Akron, Ohio, United States118 contributions75 helpful votes
4.0 of 5 bubbles
After many NYC vacations we finally decided to head to Brooklyn for our next trip. What a great decision and we cannot wait to head back! Hotel Indigo is in a great location with subway options all around you. Your trip into Manhattan is quick so if this is something you are worried about- don’t be! We did this trip with our 2 boys who are 5 and 3 and we had no issues. Room size is small but it’s NYC so unless you’re paying for those suites your rooms aren’t large. Again, traveling with small kids this wasn’t an issue. We had 2 queens and storage was plentiful and the bathroom was large.

Only negatives here which drop it from a 5 review. Customer service at the front desk is lackluster. Every encounter with the ladies working the front desk were short and of the attitude that you are bothering them. It was definitely a turn off. They complained off other guests after they checked in- as we sat at couch! Very, very unprofessional. Next complaint, we had a 4th floor room facing the building going up on Albee. They start construction at 6AM. The building is just getting started so this will be going on for some time and I am imagine getting worse. I asked for a room change and was again presented with a very rude attitude before being hung up on. I only cared because 6am came and my kids were up at the first sound of them working. White noise didn’t help cover any of the noise. As an adult, I didn’t care, I can sleep through it. If you had kids, you may be up early so be prepared.

Would I stay again? Yes. If I got a great deal and a room opposite side of building to avoid construction.
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Date of stay: September 2018Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Tony G wrote a review Nov 2021
4 contributions8 helpful votes
1.0 of 5 bubbles
You will be treated rudely when you check in, you will not have hand soap in your room, you will not get fresh towels, you will not get clean sheets at any point during your stay.
Rooms are very small, bathroom is smaller than on a cruise ship. I would never stay at this hotel again.
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Date of stay: November 2021
3.0 of 5 bubblesValue
3.0 of 5 bubblesCleanliness
1.0 of 5 bubblesService
Trip type: Travelled on business
Room Tip: Stay somewhere else
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from IHG Service, Owner at Hotel Indigo Brooklyn, an IHG Hotel
Responded 26 Nov 2021
Hi Tony G, Thank you for sharing your feedback from your most recent visit. We strive to offer our guests quality service and comfort. I'm sorry that your experience was unsatisfactory because of the conduct of our staff, the lack of soap, towels, and sheets, and the size of the bedroom and bath. I have sent you a private message to get more details to help you. I'm looking forward to your prompt response. Regards, Virgil N. Case Manager IHGService
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Gabriela N wrote a review Dec 2021
1 contribution
+1
1.0 of 5 bubbles
The only good thing about this hotel was the front desk staff member who gave us a refund without any problems.
This place is disgustingly dirty, the sheets seem clean, but shine a light and you can see all the grime and mold. The floor was extremely dirty, we had hairs and dead bugs all over.
The place was used as a homeless shelter during COVID, and, according to them, they “deep cleaned it” but we’re certain that’s not true. Even the front desk area was dirty, smelled like cigarettes, same for the elevator and the hallways/rooms.
Terrible, terrible, DO NOT GO!
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Date of stay: December 2021Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from IHG Service, Owner at Hotel Indigo Brooklyn, an IHG Hotel
Responded 20 Dec 2021
Hi T3045ZCgabrielan, Thank you for taking the time to share your experience with us and choosing our hotel for your recent trip. I appreciate the positive remarks on the hospitality of our hotel staff surrounding your concerns with resolving the issues. We are all about giving the best service and accommodations to our guests. I am sorry you were disappointed with the cleanliness standards of the room. I have shared your feedback with our Hotel Management for review. I also sent you a private message to ask for details of your stay. We hope to welcome you back on a future visit to show you the genuine IHG Hotels and Resorts experience. Warm regards, Zel N. Case Manager IHGService
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Allen F wrote a review Oct 2021
Southampton, New York, United States264 contributions69 helpful votes
2.0 of 5 bubbles
Great location surrounded by restaurants and lots of atmosphere. Expensive place but we used an Anniversary Night coupon with IHG. False advertising in that all web sites about this hotel boast of outdoor pool for guests. When I called to book the room, I asked about that pool and was informed it would be still open. However, the reality is that pool is not owned by the hotel, and is off limits to hotel guests on weekends. I learned this the day before arriving when I double checked before packing a swim suit. The manager offered my on check in a pool pass, but by then I had left my swim suit at home. This fancy hotel needs to stop false advertising about that outdoor pool. The room came with spacious modern bathroom. The night sleep repeated interrupted by late comers as the room has hard wood floors, there are large gaps all around the front door to the room, and the hall way carpet is simple and not cushy. Sounded like a college dorm hallway. Would not stay here if important for you to have a quiet night. Not for families hoping to let their children burn off energy in the off limits pool on weekends either. Clean room apart from stains on area rug.
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Date of stay: October 2021Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Mirna G wrote a review Nov 2021
Boston, Massachusetts75 contributions34 helpful votes
1.0 of 5 bubbles
I travel often to visit my family and while I could afford a more expensive option, I prefer to keep it simple. I would not think that 50 dollars could have made a difference, but it did. The nice pictures of their website is deceiving. It is unkept and dirty.

Our check in was met with a dark and unwelcoming foyer, with a young woman who slammed the phone down and was barely making eye contact until she felt she could trust me. After that, we were told that we could not see the rooms, because it was busy and sold out and that check in was not until 3 pm.

Upon returning for check in later, the clean bed was our goal; that was ok😅 The hallways however were dirty, with “stuff” on the floor and the room needed cleaning too, there was trash under the bed. The security latch is not in working condition, and neither is the coffee maker or the lights in the bathroom. We have to stay one more night, but I will never stay here again. Oh, and there was no hand soap or bath size towels.

Do not recommend this hotel.
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Date of stay: November 2021Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Michael K wrote a review Nov 2021
Brooklyn, New York39 contributions37 helpful votes
1.0 of 5 bubbles
This hotel is a disaster. The rooms are the smallest I've ever seen and I've stayed at hotels in Manhattan and all over Europe... There is no room anywhere to put your things down. The key machine was broken upon check in and I had to be escorted upstairs. In the room I found a fedora behind the extremely dusty TV... The furniture hasn't been dusted in MONTHS! Exposed wires everywhere. There were TWO ice buckets in the room but the hotel does not have an ice machine as explained to me by the front desk. The A/C did not work and the noise from outside is unbearble even from the 15th floor and the windows shut. I'm not sure who designed this hotel but it is NOT 3.5 stars and NOT an IHG worthy hotel. I read the reviews and gave it a shot but take my advice, DO NOT TRY IT! The DoubleTree Downtown Manhattan is a much better choice and is comparable in price.
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Date of stay: November 2021Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from IHG Service, Owner at Hotel Indigo Brooklyn, an IHG Hotel
Responded 20 Nov 2021
Hi Michael K, Thank you for taking a moment of your day to provide feedback about your recent stay. We make sure your hotel experience is catered to your needs. I am sorry to learn that we fell below par during your stay due to the upkeep of the room amenities and the cleanliness standards of our guestrooms. Kindly know that I have shared your valuable comments for monitoring and inspection purposes. I recognize your frustration, and in line with this, I sent you a private message. You are our most valued guest, and we hope to create more positive memories with you in the future. I look forward to your response. Warm regards, Zel N. Case Manager IHGService
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VTraveler wrote a review Mar 2022
Philadelphia, Pennsylvania5 contributions5 helpful votes
1.0 of 5 bubbles
We booked this hotel expecting something that resembled the other hotel indigo properties we've been to, but this hotel was no where near those. Most of the outlets and lighting in the room did not work, there was no soap in the bathroom and all of the furniture was horribly worn and shabby. There were stains on the walls and curtains and the bedding looked worn and old.

After spending a short time in the room we realized it was just too gross to stay in, so we found another hotel to move to. The front desk said they would have a manager refund us, but was unable to give us any kind of receipt or conformation of this.

I would not recommend that anyone stay here. There are other hotels in the same few blocks that are actually clean and have lights that work.
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Date of stay: March 2022
1.0 of 5 bubblesRooms
4.0 of 5 bubblesLocation
2.0 of 5 bubblesService
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Katie wrote a review Dec 2021
Seattle, Washington17 contributions3 helpful votes
+1
1.0 of 5 bubbles
After an exhausting cross-country red-eye flight, nothing was more disgusting than taking a shower and finding a big clump of hair. The room was generally dilapidated: peeling wallpaper, broken bed lights, debris on the head board and window shade, mold in the grout/caulking in the bathroom. The security door lock was broken. The thermostat was broken leaving the room too hot to wear December weather clothes.

Hot tip: if you want soap, you are required to ask for it.
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Date of stay: December 2021Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from IHG Service, Owner at Hotel Indigo Brooklyn, an IHG Hotel
Responded 1 Jan 2022
Hi kebickell, Thank you for your recent stay and for sharing your feedback. Although we have limited service hospitality, we strive to offer a seamless and relaxing stay. I'm sorry to learn that your stay was not as comfortable as it's supposed to be because of the hair found in the shower, mold in bathroom, room condition, broken lock and thermostat. I know that this can be upsetting especially when your trip was supposed to be a relaxing one. We take feedback seriously and would like to get more info to share this with the relevant teams. I sent you a separate email and hope you respond soon. Despite some of the services not meeting your expectations, I hope you choose IHG still on your future travels. Best Regards, Jenilyn J Case Manager IHGService
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Answer from Bumble-Brig
Altadena, California214 contributions73 helpful votes
I don’t think there is a luggage fee for storage. As long as you are a guest.
Answer from ROBERTO M
Turin, Italy51 contributions84 helpful votes
Hi, yes they can store your luggage, I used this service
margieplough asked a question Feb 2018
Delray Beach, Florida2 contributions1 helpful vote
What is the closest airport
Answer from DonnaR66
Bay Area Houston, Texas63 contributions30 helpful votes
By car/Uber/taxi, JFK AND LGA are about equidistance. It’s all relative to NYC traffic. I prefer LGA over JFK, even with the construction.
Answer from Ron p
Boca Raton, Florida87 contributions20 helpful votes
Across st Expensive 50 a day
Answer from Joseph C
Leland, North Carolina25 contributions6 helpful votes
I was on the rooftop terrace when I was there. You should be able to see some of the fireworks but the view will be obstructed. Probably the best view is from the Manhattan side or from the park in Brooklyn that runs along the east River. Not a far walk from the hotel. Maybe 20 minutes or so.
Margaret T wrote a tip May 2023
Minneapolis, Minnesota1 contribution
1.0 of 5 bubbles
"book elsewhere"
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Lori H wrote a tip Dec 2021
7 contributions2 helpful votes
1.0 of 5 bubbles
"Stay some place else"
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DrakeBaer wrote a tip Nov 2021
Princeton, New Jersey199 contributions120 helpful votes
1.0 of 5 bubbles
"Avoid this place like the plague."
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Tony G wrote a tip Nov 2021
4 contributions8 helpful votes
1.0 of 5 bubbles
"Stay somewhere else"
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ashleycolpoys9 wrote a tip Dec 2019
Niagara Falls, New York52 contributions42 helpful votes
5.0 of 5 bubbles
"1801, Good views and spacious with two bedrooms."
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Not the right property for you?
There are more places to choose from in the Brooklyn area.
FORMERLY KNOWN AS
Hotel 718
LOCATION
United StatesNew YorkBrooklynDowntown Brooklyn
NUMBER OF ROOMS
128
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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HOTEL INDIGO BROOKLYN, AN IHG HOTEL: UPDATED 2023 Reviews and 359 Photos (New York) - Tripadvisor

Frequently Asked Questions about Hotel Indigo Brooklyn, an IHG Hotel
Which popular attractions are close to Hotel Indigo Brooklyn, an IHG Hotel?
Nearby attractions include Brooklyn Tabernacle (0.3 km), Bargemusic (0.1 km), and Alamo Drafthouse Cinema (0.02 km).
What are some of the property amenities at Hotel Indigo Brooklyn, an IHG Hotel?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a lounge.
What food & drink options are available at Hotel Indigo Brooklyn, an IHG Hotel?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
What are some restaurants close to Hotel Indigo Brooklyn, an IHG Hotel?
Conveniently located restaurants include Shake Shack Downtown Brooklyn, Junior's Restaurant, and Dekalb Market Hall.
Are there opportunities to exercise at Hotel Indigo Brooklyn, an IHG Hotel?
Yes, guests have access to a fitness centre during their stay.
Is Hotel Indigo Brooklyn, an IHG Hotel located near the city centre?
Yes, it is 0.6 km away from the centre of Brooklyn.
Are any cleaning services offered at Hotel Indigo Brooklyn, an IHG Hotel?
Yes, dry cleaning and laundry service are offered to guests.
Does Hotel Indigo Brooklyn, an IHG Hotel offer any business services?
Yes, guests have access to a business centre and meeting rooms during their stay.
Which languages are spoken by the staff at Hotel Indigo Brooklyn, an IHG Hotel?
The staff speaks multiple languages, including English, Spanish, Russian, Chinese, and Greek.
Are there any historical sites close to Hotel Indigo Brooklyn, an IHG Hotel?
Many travellers enjoy visiting The National 9/11 Memorial & Museum (3.3 km), World Trade Center Memorial Foundation (3.3 km), and Brooklyn Museum (2.8 km).
Is Hotel Indigo Brooklyn, an IHG Hotel accessible?
Yes, it offers wheelchair access and facilities for disabled guests. For specific enquiries, we recommend calling ahead to confirm.
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