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Glenstone Lodge

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Glenstone Lodge
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914 Reviews from our TripAdvisor Community

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Showing 911: English reviews
Macon, Georgia, United States
Reviewed 9 October 2014 via mobile

We place is off of the main rd so we were able to walk down the street and be in the middle of everything. And when we went back it felt private. Staff was wonderful. We were in town ti get married and when I had trouble with my dress they sent staff up to help. Pool area was fun....

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Thank ALTVM
Reviewed 28 September 2014

My husband and I stayed for a quick getaway. The ladies in the front were extremely rude every time we ask a question. The wallpaper in our room was bubbling up. There wwas no water pressure what so ever. Would not stay again due to the rude customer service.

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6Thank Doc167440
San Antonio
Reviewed 25 September 2014 via mobile

Staff is wonderful - everyone you met was friendly and very helpful! The common areas are lovely which include a spacious lobby and beautiful pool area in an atrium which includes a water feature. The mini breakfast buffet was bountiful and very reasonable with waitresses who make you feel special. The rooms are comfortable, but need some attention. Our bed...

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Thank NormaMorris
Cincinnati, Ohio
Reviewed 18 September 2014

My husband and I stayed here this past weekend for 1 night. We got a great deal on Travel Zoo. The hotel is outdated (you could tell it is outdated by looking at the pictures on their website, so you shouldn't be surprised by this), but it was clean so that wasn't a big deal for us. I wasn't expecting...

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Thank Beth_Tristan
Grovetown, Georgia
Reviewed 17 September 2014 via mobile

Thank you Glenstone lodge for great family vacation. We were here for five days, and there were no problems of any kind. NO MOLD, GOOD WATER PRESSURE, CLEAN CARPET AND VERY CLEAN ROOMS. staff was very friendly and helpful. Housekeeping was available at 7 pm to deliver towels when we needed. Breakfast buffet was fabulous with great price and customer...

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4Thank danvor
usa tn
Reviewed 14 September 2014 via mobile

traveled here just for a day getaway. This hotel was nice and a decent price. The staff was nice. Rooms were clean. And very nice indoor pool. Only thing I didnt like was the I stayed on the 5th floor with a balcony. The balcony is small so I didnt go out there much. Other than that is was good.

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1Thank lovetotravel t
Reviewed 11 September 2014

We found this hotel through groupon and were incredibly disappointed with our stay. Our first room had ants, bugs and sugar packets under the mattress with stained sheets on both beds. The carpet was in terrible condition with stains throughout. We were moved to a second room that was bearable but still unpleasant. The carpet was stained, the light fixture...

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4Thank JME25R
North Manchester, Indiana
Reviewed 11 September 2014

The Glenstone is a very old hotel. Staff seemed friendly enough. Two of the ice machines were out of service when we were there. The carpet in front of the elevator was loose. Housekeeping kept the room clean. The breakfast buffet was mediocre for the price. Fortunately, we are not the type to stay inside for long, so this hotel...

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1Thank shar0nkay
Reviewed 4 September 2014

This is the worst hotel I have stayed in. Bugs in bed and all front office staff could only say sorry Couldn't reach manager to file complaint. WILL NEVER STAY HERE AGAIN,AND WONT RECOMMEND TO ANYONE!

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5Thank Diane S
Spring, Texas
Reviewed 2 September 2014

Glenstone Lodge – Don’t waste your money!! The bad and ugly: stained carpet, stained curtains, stained sheets, torn blanket, blow dryer only worked on the low setting, ice machine was out of service on two (of the four) floors, the elevator was out so we had to use the service elevator at the opposite end our room, area in front...

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6Thank Matrixxdg
Pierre B, Manager at Glenstone Lodge, responded to this review

Please accept our sincere apologizes for your disappointing accommodations that you had here during your recent visit. We have 7 ice machines here on our property and only one of them had issues during your stay and we have since taken care of this. The main front lobby elevator your spoke of is up and operational. We look forward to...

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Amenities

Highlights
  • Pool
  • Free Parking
  • Free High Speed Internet ( WiFi )
  • Restaurant
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Meeting Rooms
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Business Centre with Internet Access

Additional Information about Glenstone Lodge

Address: 504 Historic Nature Trl, Gatlinburg, TN 37738-3339
Region: United States > Tennessee > Sevier County > Gatlinburg
Price Range: RM455 - RM744 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Glenstone Lodge 3*
Number of rooms: 216
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Also Known As:
Glenstone Hotel Gatlinburg
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Questions & Answers

Here's what travellers have asked, with answers from Glenstone Lodge staff and other travellers.
11 questions
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7 months ago
Indiana
over a year ago

See all questions (11)

Questions? Get answers from Glenstone Lodge staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“We had a suite which was very large and comfortable.”
 of 5 bubbles Guitarman4753, 22 Jan 2017 | Read review
“Get a room up front”
 of 5 bubbles 699susanz, 18 Jan 2017 | Read review
“rooms at the front side of the hotel, not on the side”
 of 5 bubbles SKOnLoose, 16 Nov 2016 | Read review
“Ask for indoor accessible room. We liked our room 2nd floor facing the street.”
 of 5 bubbles GtownGinger, 12 Nov 2016 | Read review
“Do not choose exterior entrance rooms as they are noisy.”
 of 5 bubbles tobyh15, 8 Nov 2016 | Read review
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