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Hilton Garden Inn Gatlinburg Downtown

2,013 reviews
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Traveller (273)
Room & Suite (209)
Dining (31)
Overview
  • Excellent66%
  • Very good24%
  • Average7%
  • Poor2%
  • Terrible1%
Travellers talk about
“fire pit”(183 reviews)
“river road”(101 reviews)
“hot tub”(158 reviews)
Free Wifi
Free Parking
Breakfast Buffet
Pool
Non-Smoking Hotel
Restaurant
Room Service
3.0 Star Hotel
All hotel details
Offers from Hilton Garden Inn Gatlinburg Downtown
Special Offer: Double Points, Every Stay
Hotel deals
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Rooms
12 Mar13 Mar
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (2,013)Write a Review
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Traveller rating
1,281
496
153
47
30
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1,281
496
153
47
30
Show reviews that mention
All reviewsfire pitriver roadhot tubthe main dragwithin walking distancegreat stayvery nice hotelindoor poolparking garagehousekeeping staffwould definitely stay here againshower headnational parkup to datethe room was niceking bedpigeon forge
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1 - 5 of 2,007 reviews
Reviewed yesterday via mobile

Enjoyed a quick family getaway with the family. Check in was easy but wish they had digital key option. Went to bar for a night cap and bartender was too busy talking to another patron - waited at least 10 minutes to be acknowledged. Being...More

Thank MonsterTraveler53
Hotel's Favourite
Reviewed 25 October 2017

There are no 5 star hotels in Gatlinburg (or anything approximating them), so you must choose from among a number of more "rustic" options. We found this Hilton to be a great choice. The rooms are spacious, clean and comfortable. There are a number of...More

3  Thank henry8robin
Response from Melissa J, Manager at Hilton Garden Inn Gatlinburg DowntownResponded 31 October 2017

Dear henry8robin Thank you so much for choosing the Hilton Garden Inn for your Gatlinburg vacation. I am so glad you were able to enjoy the "nice small touches" such as the courtyard with the fire pit and hot tub and the breakfast at the...More

Reviewed 2 weeks ago

We had a very good stay here. Location is excellent. ! block from Ober Tram lift to ski mountain. Plenty of great restaurants in walking distance. We parked the car and never moved it during our entire stay.

Review collected in partnership with Hilton Garden Inn
Thank B7214OLroberth
Reviewed 3 weeks ago via mobile

A visit to Gatlinburg in the off-season is nice, avoiding crowds and finding close parking. HGI is conveniently located for a close walk to the chair lifts and the strip. Our room was clean and quiet.

Thank Blair J
Reviewed 4 weeks ago

The front desk staff were extremely accommodating and helpful. Can't remember the guy's name who was at the front desk, but he seemed to be in his early twenties and had short blonde hair. Really nice guy who was nothing but happy and helpful to...More

Thank Jingle J
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123456402
About
Awards & Recognition
GreenLeaders Gold level
Certificate of Excellence
Amenities
Top amenities
Pool
Room Service
Free Parking
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Free High Speed Internet ( WiFi )
Hotel Amenities
Room Service
Free Parking
Business Centre with Internet Access
Dry Cleaning
Meeting Rooms
Laundry Service
Banquet Room
Self-Serve Laundry
Conference Facilities
Room amenities
Microwave
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Hot Tub
Bar/Lounge
Heated pool
Indoor pool
Details
Price range
US$109 - US$268 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 Business Hotel in Gatlinburg
#1 Green Hotel in Gatlinburg
#3 Romantic Hotel in Gatlinburg
#5 Family Hotel in Gatlinburg
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$109 - US$268 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 Business Hotel in Gatlinburg
#1 Green Hotel in Gatlinburg
#3 Romantic Hotel in Gatlinburg
#5 Family Hotel in Gatlinburg
Room types
Suites, Non-Smoking Rooms, Family Rooms
Add Photo Photos
Traveller (273)
Room & Suite (209)
Dining (31)
Pool & Beach (26)
Amenities (12)
Business Centre & Event Rooms (7)
Questions & Answers
Ask a question
Chris G
26 September 2017|
AnswerShow all 6 answers
Response from jruss10626 | Reviewed this property |
Yes breakfast is included and very excellent too! Be sure to tell them you want the breakfast rather than the bonus points when you check in.
0
Votes
Tonya W
28 August 2017|
AnswerShow all 3 answers
Response from Tarra G | Reviewed this property |
sorry. We did not go to happy hour and I didn't notice what they served.
0
Votes
Gma068
9 August 2017|
AnswerShow all 6 answers
Response from saadams12 | Reviewed this property |
Yes, when you book the room that is an option just pick the one without whirpool.
1
Vote
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12345613
Room Tips
"As any hotel - farthest from the ice maker and elevator."
Read review
"Amazing amenities, Fantastic Customer Service"
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"Ask for a room with a fireplace!"
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"Hilton Honors members can select their own room."
Read review
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