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Holiday Inn Club Vacations Smoky Mountain Resort

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Holiday Inn Club Vacations Smoky Mountain Resort
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853 Reviews from our TripAdvisor Community

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There are newer reviews for Holiday Inn Club Vacations Smoky Mountain Resort
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Showing 851: English reviews
Baton Rouge
Reviewed 12 November 2013

My sister in law and I have gone every late Oct for the last 4 years to this resort. We go as Leaf Peepers and have been rewarded with wonderful weather and gorgeous leaves every time. The staff is always extremely helpful and courteous. They answer our questions about places around town and sights to see so pleasantly, even though...

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Helpful?
Thank Iammarcie2
HIClubSmokyMtn, General Manager at Holiday Inn Club Vacations Smoky Mountain Resort, responded to this review

Hello, Lammarcie2 Thank you for your review of our resort and your experience staying with us. I apologize for such a late response. I want to assure you that your comments where read when we received them and any corrective actions where made if needed. I promise that we will continue to work very hard striving to meet the highest...

Fayetteville, Arkansas
Reviewed 12 November 2013

Poor customer service, did not know that I was to wash my own towels. When I ask Ron ( desk clerk) for a set of fresh towels...he was very rude and tlold me the unit has a washer and a single packet of soap. " this is a timeshare not a hotel". I said "really". Then Ron told me he...

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Helpful?
6Thank D R
HIClubSmokyMtn, General Manager at Holiday Inn Club Vacations Smoky Mountain Resort, responded to this review

I sincerely apologize that you had to experience such a negative interaction with Ron, this will be addressed, I assure you! As you and I discussed yesterday morning, 11/11/13, once you made me aware of the situation within 15 minutes of our conversation, there were 2 Housekeepers and our Maintenance Supervisor in your unit to address your room concerns. At...

ocean springs, ms
Reviewed 11 November 2013

We found the staff very friendly AND HELPFUL with all requests. We hosted some friends for the weekend and prepared meals in the condo. the kitchens were well equipped. It would have been helpful to have a list of kitchen equipment on the website so I wouldn't have brought things from home. Grilled out on one cold night and asked...

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Helpful?
Thank bjcossilver
HIClubSmokyMtn, Owner at Holiday Inn Club Vacations Smoky Mountain Resort, responded to this review

Thank you for taking time to review your recent stay. I truly do appreciate and value your comments both positive as well as the constructive. I assure you that I have read each and every review and have taken action on each one weather it is patting my team members on the back for the positive or correcting and training...

Reviewed 5 November 2013

Who would give a obviously tall person a handicap accessible room without telling them. Went into the bathroom to freshen up and was wondering why the mirror over the sink was so low......I could barely see my mouth. Further observations made it clear that it was indeed a handicap accessible room. I called guest services and spoke with a person...

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4Thank MJCliatt
HIClubSmokyMtn, General Manager at Holiday Inn Club Vacations Smoky Mountain Resort, responded to this review

MJCliah, I hate to hear that your arrival to our resort was so rocky. I, as well as Ron, am sorry and somewhat perplexed that you perceived him as being annoyed. Once you called back to the front desk he confirmed that you were in fact in a handicapped unit, apologized stating that he would see about getting you another...

Summerville, South Carolina
Reviewed 27 October 2013

We've stayed here twice and the staff exceeds friendly. The location is excellent for walking through the shops, stores, restaurants and shows. We like that it's so close to the driving trail through Roaring Fork, known for the great photo opportunities. Their guest room has a double bed AND a queen bed. The master suite has the Jacuzzi tub, but...

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1Thank Rita A
HIClubSmokyMtn, General Manager at Holiday Inn Club Vacations Smoky Mountain Resort, responded to this review

Hello, Barbaralee45251 Thank you for your review of our resort and your experience staying with us. I apologize for such a late response. I want to assure you that your comments where read when we received them and any corrective actions where made if needed. I promise that we will continue to work very hard striving to meet the highest...

Spartanburg, South Carolina, United States
Reviewed 24 October 2013

Very nice facilities. Staff was great. Conveniently located to walk everywhere in Gatlinburg. Only negative was the doors close so hard the neighbors keep waking you up. Will definitely stay again but hopefully will get quieter neighbors.

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1Thank Mike H
Gastonia, North Carolina, United States
Reviewed 19 October 2013

First time there and really not happy, it was the sink that had a leak up udder the sink and it took the cleaning service awhile to clean the rooms,will probably not stay againits a half a mile to the shops on the strip

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1Thank Susan G
Cincinnati, Ohio
Reviewed 19 October 2013

I stayed in a 2 bedroom villa with my father for 4 nights. The villa was exactly as portrayed in the photographs on the website. It's spacious - the master bedroom has a very comfortable king bed, large flat screen TV, plenty of drawer space, full closet with a safe, a jacuzzi tub, vanity, shower stall and water closet. The...

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Helpful?
Thank Barbaralee45251
HIClubSmokyMtn, General Manager at Holiday Inn Club Vacations Smoky Mountain Resort, responded to this review

Hello, Barbaralee45251 Thank you for your review of our resort and your experience staying with us. I apologize for such a late response. I want to assure you that your comments where read when we received them and any corrective actions where made if needed. I promise that we will continue to work very hard striving to meet the highest...

Mount Vernon, Illinois, United States
Reviewed 18 October 2013

Balcony with nice view of mountains, babbling brook runs behind property, close to National Park, walking distance to many great restaurants. Room is good size with big jacuzzi tub in bathroom. Staff was very helpful. Parking is handy. I loved the remote control fireplace. Bed very comfortable. Washer/dryer is great to have. Room safe was big enough for both laptops...

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Helpful?
1Thank Paula G
HIClubSmokyMtn, General Manager at Holiday Inn Club Vacations Smoky Mountain Resort, responded to this review

Hello, Paula G Thank you for your review of our resort and your experience staying with us. I apologize for such a late response. I want to assure you that your comments where read when we received them and any corrective actions where made if needed. I promise that we will continue to work very hard striving to meet the...

Troy, New York
Reviewed 14 October 2013

we spend 4 nights here and the units are very nice, the staff was extreme friendly and helpfull unfortunately the national park was closed and that was a great disapointment overall we had a nice a nice visit

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Thank lgtk
HIClubSmokyMtn, General Manager at Holiday Inn Club Vacations Smoky Mountain Resort, responded to this review

Hello, Lgtk Thank you for your review of our resort and your experience staying with us. I apologize for such a late response. I want to assure you that your comments where read when we received them and any corrective actions where made if needed. I promise that we will continue to work very hard striving to meet the highest...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
Room types
  • Kitchenette
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Free Parking
  • Meeting Rooms
  • Concierge
  • Self-Serve Laundry
  • Children Activities (Kid / Family Friendly)
  • Business Centre with Internet Access
  • Multilingual Staff
Official Description (provided by the hotel)
Located steps from downtown Gatlinburg and nestled below the breathtaking views of Smoky Mountain National Park, Smoky Mountain Resort is in the heart of it all! This popular and easygoing family resort offers the perfect location as well as an array of on-site amenities such as indoor & outdoor pools, hot tubs, fitness center, billiard room, an activity center and more. When you're ready for sites, you need only walk through the gates of the resort and you're in downtown Gatlinburg, where you can enjoy the area's best dining & shopping. If you are looking for fun adventures for the family, you've come to the right place. From mountain hiking, to white water rafting, to 1,300 feet aerial rides above the city, Gatlinburg has something for everyone! And don't forget the large variety of attractions available for the family to enjoy. After a busy day, return to Smoky Mountain Resort to rejuvenate in your spacious one or two-bedroom villa. All villas feature fully equipped kitchens, a separate living room & dining room area, a queen-size pullout sofa sleeper, an over sized spa tub and separate shower, a fireplace, a private screened porch, washer and dryer, plus televisions and a DVD/VCR player for those evenings in. Imagine having all the room you need to enjoy the things you love most about a great vacation! * Please note that the resort does not offer daily housekeeping services. Housekeeping services are available at the property for a fee. ... more   less 

Additional Information about Holiday Inn Club Vacations Smoky Mountain Resort

Address: 404 Historic Nature Trl, Gatlinburg, TN 37738-3300
Region: United States > Tennessee > Sevier County > Gatlinburg
Price Range: RM600 - RM1,231 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Holiday Inn Club Vacations Smoky Mountain Resort 3*
Number of rooms: 108
Reservation Options:
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Also Known As:
Holiday Inn Club Vacations Gatlinburg-Smoky Mountain Hotel Gatlinburg
Hotel Style:
#2 Top resorts Hotel in Gatlinburg
#7 Romantic Hotel in Gatlinburg
#8 Family Hotel in Gatlinburg
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Questions & Answers

Here's what travellers have asked, with answers from Holiday Inn Club Vacations Smoky Mountain Resort staff and other travellers.
25 questions
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Questions? Get answers from Holiday Inn Club Vacations Smoky Mountain Resort staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Choose a 2 BR if you can if there are more than 2 adults in your party. 1 BR fine with 2 adults and one or two small children”
 of 5 bubbles LindaSA_13, 14 Jan 2017 | Read review
“dont stay here at all”
 of 5 bubbles Memphis_11, 12 Jan 2017 | Read review
“If you want 2view balldrop on New Yr's Eve, reserve room a yr in adv &call few days 2week before 2make sure it's available.”
 of 5 bubbles rickyd844, 1 Jan 2017 | Read review
“Great location”
 of 5 bubbles Kim0829, 19 Oct 2016 | Read review
“We were on the 7th floor furthest from the elevator very noisy and "the mountain view" had a parking lot in it.”
  • A mountain view with a parking lot.
 of 5 bubbles AMD572, 17 Oct 2016 | Read review
5 of 5