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River Terrace Resort & Convention Center

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829 Reviews from our TripAdvisor Community

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Showing 822: English reviews
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Hancock, Maryland
Reviewed 2 days ago NEW

Room 1204 Was there from 4/20 thru 4/22. Friday we had no housekeeping service and was informed if we needed towels and wash clothes to come down and get them. Room could have been fashionable in the late 50's, dark and in need of some light. Sink in the outer one had little on no water flow. Up date and...

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Helpful?
Thank whitesox117
Reviewed 3 days ago NEWvia mobile

First visit here for our week vacation, we ordered the burgers, they were amazing. Kara was extremely friendly and gave us great service! Will be back tomorrow and especially for karaoke on wednesday!

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Thank Melissa Good S
Florida Panhandle, Florida
Reviewed 1 week ago via mobile

This is an update to the review originally posted. As summer is coming and visitors increase, I wanted to warn everyone about the practices and lack of good customer service with these people. They LIE. Do not trust them. Even though "Nat" replied to my original review stating the GM, Valerie, resolved the dispute. She DID NOT. She NEVER even...

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Thank tmsrmb2
Chippenham, United Kingdom
Reviewed 1 week ago

Our son booked us into River Terrace. It is central to everything. The night life in Gatlinburg tends to stop about ten, but after a day walking through the Smokey Mountains this is not a problem. Our room was lovely, hot tub in our room, separate bathroom, lovely big bed , fridge and microwave. The staff were very helpful, letting...

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Thank Heidi H
Reviewed 3 weeks ago via mobile

The room is so outdated and smells musty. The carpeting is dark and has so many stains. Toilet paper roll is broken and half of it is missing. The room looked clean but by the way it smells, I'm not sure. I always travel with Lysol wipes, so I cleaned it. I should've traveled with bedding. The bed....bounces like a...

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2Thank Kristy R
Reviewed 3 weeks ago

I'm a Westgate owner, my property is located in Orlando. I thought I would be fine staying at another Westgate property but boy was I wrong. This location has NOT been renovated since it was built. The room was large but old. We were told the room would include a kitchenette. We had a dorm size microwave that sat on...

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5Thank DMMoss
WestgateGuestRels, Guest Relations Manager at River Terrace Resort & Convention Center, responded to this review

Thank you for taking the time to complete a review of our resort. While we strive to deliver every guest with an enjoyable experience during their vacation with us, we appear not to have met our goal during your stay. We will use your feedback to continue to improve our services and guest satisfaction. Please note that once tickets are...

bloomfield,ky
Reviewed 5 weeks ago

We walked in to get a room here and actually got a king right on the river!The first look at the room was shocking.Very sparse furnishings and outdated.This is the best location in the Smokies in my opinion and what a shame.This place deserves some tlc.The balcony and its view of the space needle was priceless.This is a very convenient...

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1Thank Jeanie S
WestgateGuestRels, Guest Relations Manager at River Terrace Resort & Convention Center, responded to this review

Thank you for sharing your experience with us. It is only through feedback such as yours that we are able to maintain and indeed, where necessary, improve upon the service that we provide to our valued guests. As we continue to work on restorations and enhancements we hope you will continue to visit and provide your feedback. We thank you...

Reviewed 8 March 2017

im on my way there for my birthday this month i will be there from the 17th to the 20th and i am so happy and cant wait i hope that our trip be very nice i hope and pray that the staff is friendly and kind i wish that my room be as clean as on the pictures with...

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Helpful?
Thank shermaine j
WestgateGuestRels, Guest Relations Manager at River Terrace Resort & Convention Center, responded to this review

Thank you for sharing your review with us. We are glad to know that you decided to vacation with us. We certainly hope to see you back again soon. Luna

Johnson City, Tennessee
Reviewed 28 February 2017 via mobile

Hotel has the most uncomfortable beds I have ever slept on. Rooms are prehistoric but you can't beat the location for walking!! A one time stay there for us! Three nights of no sleep doesn't work💔 We were disappointed but I am sure it could have been better with a decent bed which was not acceptable.

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1Thank Linda C
WestgateGuestRels, Guest Relations Manager at River Terrace Resort & Convention Center, responded to this review

Thank you for sharing your experience with us. It is only through feedback such as yours that we are able to maintain and indeed, where necessary, improve upon the service that we provide to our valued guests. As we continue to work on restorations and enhancements we hope you will continue to visit and provide your feedback. We thank you...

Bowling Green
Reviewed 18 February 2017 via mobile

We arrived the day before Valentine's Day and were pleasantly surprised to have a jacuzzi in our room. The room was very nice and the staff was very pleasant. Our only complaint was the Wi-fi it was weak or not at all. The clerk tried to restart the router in the next room but that didn't help much

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Helpful?
Thank Debra P
WestgateGuestRels, Public Relations Manager at River Terrace Resort & Convention Center, responded to this review

Thank you for sharing your review with us. We are thrilled to know that you decided to visit us for your anniversary getaway and that you enjoyed your stay. It is also delightful to hear that you enjoyed the friendliness of our staff. We hope to see you again soon. Luna

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Amenities

Highlights
  • Pool
  • Restaurant
  • Free Parking
  • Bar/Lounge
  • Free Internet
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Suites
In your room
  • Microwave
Internet
  • Free Internet
Services
  • Free Parking
  • Meeting Rooms
  • Banquet Room
  • Self-Serve Laundry
  • Conference Facilities
  • Business Centre with Internet Access
Official Description (provided by the hotel)
A Prime Location in the Beautiful Great Smoky Mountains River Terrace Resort and Convention Center in Gatlinburg, Tennessee, offers guests comfortable accommodations in the heart of downtown Gatlinburg, all within minutes of Great Smoky Mountains National Park - the most-visited national park in the United States - as well as Dollywood theme park. With easy walking access to the main street in Gatlinburg and a multitude of outdoor recreational opportunities, your dream vacation is waiting at River Terrace Resort and Convention Center! ... more   less 

Additional Information about River Terrace Resort & Convention Center

Address: 240 River Rd, Gatlinburg, TN 37738-3208
Region: United States > Tennessee > Sevier County > Gatlinburg
Price Range: RM335 - RM933 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — River Terrace Resort & Convention Center 2.5*
Number of rooms: 205
Reservation Options:
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Also Known As:
River Terrace Resort And Convention Center
River Terrace Hotel Gatlinburg
River Terrace Gatlinburg
Hotel Style:
#6 Top resorts Hotel in Gatlinburg
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Questions & Answers

Here's what travellers have asked, with answers from River Terrace Resort & Convention Center staff and other travellers.
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Questions? Get answers from River Terrace Resort & Convention Center staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask to see a room before signing on the dotted line.”
whitesox117, 24 Apr 2017 | Read review
“Choose a room with a river view.”
bluedynaglide, 5 Feb 2017 | Read review
“confirm parking before accepting room key.”
33kimt, 4 Jan 2017 | Read review
“Higher floors with a balcany”
aaronj541, 2 Dec 2016 | Read review
“Arrive very early if you hope to get what you reserved.”
  • Gross...
  • Dirty tub...
  • Dead cockroach on the floor outside our door.
  • Dead cockroach on the floor outside our door.
  • Everything but the tv was outdated.
  • Not so great compared to the river view we were supposed to get.
  • Dirty tub...
H6353FMjessicab, 27 Nov 2016 | Read review
5 of 5