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River Terrace Resort and Convention Center

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Traveller (389)
Room & Suite (167)
Pool & Beach (5)
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Overview
  • Excellent18%
  • Very good26%
  • Average23%
  • Poor16%
  • Terrible17%
Travellers talk about
Free Internet
Free Parking
Pool
Non-Smoking Hotel
Restaurant
Bar/Lounge
Multilingual Staff
2 Star Hotel
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Rooms
7 May8 May
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (936)
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926 results
Traveller rating
172
225
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148
167
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172
225
214
148
167
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All reviewsan older hotelbeds were comfortableview from the balconymini fridgecoffee potthe room was nicegatlinburg areathe main streetgas fireplaceaquariummountainsducksattractionsstripcreeksmokiestrolley
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1 - 5 of 926 reviews
Reviewed 3 days ago

This motel has been there since the 1960s. It is undergoing some renovations and may soon be an outstanding place to stay. First of all, the location is terrific being next to the aquarium and 1/2 block from the center of downtown. The large room...More

Thank Papadoc529
Response from WestgateGuestRels, Guest Relations Manager at River Terrace Resort and Convention CenterResponded yesterday

Thank you for your review. Thank you for letting us know what we are excelling in and some areas that need work. The satisfaction of our guests is our top priority. We hope you will stay with us again and allow us the opportunity to...More

Reviewed 3 days ago

Enjoyed the balcony. The location was great - we could walk to everything - shopping, attractions and restaurants. The staff was very friendly and helpful. Enjoyed the free pancake breakfast. The rooms were outdated.More

Thank Patti H
Response from WestgateGuestRels, Guest Relations Manager at River Terrace Resort and Convention CenterResponded 2 days ago

Patti, Thank you for your review. We are happy to hear that you enjoyed our location as well as the service provided to you by our staff. It was a pleasure having you as our guest and we hope to welcome you again soon! -...More

Reviewed 1 week ago

We only stayed one night as this was an ad on to a vacation we were on. The pictures they show are beautiful rooms with fire places and updates. However our room was right out of the 70s. The sink counter was broken tub stained...More

Thank Holly F
Response from WestgateGuestRels, Guest Relations Manager at River Terrace Resort and Convention CenterResponded 1 week ago

Hi Holly, Thank you for taking the time to leave a review on your experience with us. We are pleased to know that you found our units spacious and beds comfortable. We regret to learn that you may have encountered some inconveniences during your stay....More

Reviewed 1 week ago via mobile

This was one of the worst hotels I have ever stayed at! The bed was incredibly hard and the room as a whole was very outdated. The air conditioner barely worked and made a horrible loud noise the entire night. Walls were paper thin and...More

Thank Susannah K
Response from WestgateGuestRels, Guest Relations Manager at River Terrace Resort and Convention CenterResponded 1 week ago

Hi Susannah, We are disappointed to learn that you may have had a less than satisfying experience with us.While we strive to deliver every guest with an enjoyable experience during their vacation with us, we appear not to have met our goal during your stay....More

Reviewed 2 weeks ago via mobile

Stayed there with my granddaughter and son during spring break this year. The TV and microwave didn’t work but the maintenance guys worked so hard to fix it and did by the second day. The front desk texted me to ask if everything was ok...More

1  Thank Debradougan
Response from WestgateGuestRels, Guest Relations Manager at River Terrace Resort and Convention CenterResponded 1 week ago

Thank you for taking the time to leave a review on your recent stay with us. We are thrilled to know that you and your granddaughter enjoyed your time with us. We regret to learn that you encountered some inconveniences but is pleased to know...More

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About
Amenities
Top amenities
Pool
Restaurant
Free Parking
Bar/Lounge
Free Internet
Hotel Amenities
Free Parking
Business Centre with Internet Access
Meeting Rooms
Banquet Room
Multilingual Staff
Self-Serve Laundry
Conference Facilities
Room amenities
Microwave
Things to do
Pool
Restaurant
Bar/Lounge
Outdoor pool
Details
Price range
US$75 - US$199 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#5 Top resorts Hotel in Gatlinburg
Room types
Non-Smoking Rooms
Details
Price range
US$75 - US$199 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#5 Top resorts Hotel in Gatlinburg
Room types
Non-Smoking Rooms
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Traveller (389)
Room & Suite (167)
Pool & Beach (5)
Dining (1)
Business Centre & Event Rooms (3)
Questions & Answers
Ask a question
Lianna B
4 April 2018|
AnswerShow all 5 answers
Response from WestgateGuestRels | Property representative |
Hi Lianna, we do have designated smoking areas at our resort.
0
Votes
Carrie G
23 September 2017|
Answer
Response from carol k | Reviewed this property |
Did you check your email after posting? I know trip advisor has certain guidelines that have to be followed and you should have am email explaining those to you.
-1
Votes
SettleC
15 July 2017|
AnswerShow all 4 answers
Response from rci72249 | Reviewed this property |
Yes
1
Vote
Room Tips
"Rooms on the river are available for upcharge."
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"Request an end room so you only have one neighbor you can hear."
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"Try to reserve a room on the water side. It is very soothing"
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"Check your room before accepting it."
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