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    River Terrace Resort & Convention Center

    240 River Rd, Gatlinburg, TN 37738-3208
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    01/10/2017 02/10/2017
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    US$99
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    Traveller (360)
    Room & Suite (132)
    Pool & Beach (5)
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    Overview
    • Excellent18%
    • Very good26%
    • Average22%
    • Poor16%
    • Terrible18%
    Travellers talk about
    Free Internet
    Free Parking
    Pool
    Non-Smoking Hotel
    Restaurant
    Suites
    Bar/Lounge
    Multilingual Staff
    Wheelchair Access
    Business Centre
    Tennis Court
    Self-Serve Laundry
    Private Balcony
    2.5 Star Hotel
    All hotel details
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    Courtyard Gatlinburg
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    Rooms
    1 Oct2 Oct
    |
    1 room, 2 adults, 0 children
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    Standard Room

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    Write a Review
    Reviews (889)
    There are newer reviews for River Terrace Resort & Convention Center
    See the most recent reviews
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    21 - 25 of 880 reviews

    Reviewed 10 August 2017

    Our room was FILTHY!!!!!! The lock on the sliding door was not installed correctly and therefore the door could not be shut properly. We immediately requested that the sliding door lock be fixed and our room cleaned. They did not fix the lock and only...More

    1  Thank DeeAtDee
    Response from WestgateGuestRels, Guest Relations Manager at River Terrace Resort & Convention CenterResponded 11 August 2017

    It is of deepest regret to learn that your recent stay with us was anything less than exceptional. The challenges you have described will be reviewed by our Management Team, as they this is certainly not our standard. We hope this particular situation will not...More

    Reviewed 9 August 2017 via mobile

    The outside was terrible there were dirty diapers near where we parked on the day we checked in...they were still there Tuesday. The tv was super old. The bathroom wasn't clean and let's not forget the power went out for 6 hours and no one...More

    1  Thank stephaniekaye143
    Response from WestgateResorts, Guest Relations Manager at River Terrace Resort & Convention CenterResponded 2 days ago

    Thank you for your feedback. We are disappointed to learn that you may have had a less than satisfying experience with us. Your concerns are of great importance to us, and we hope that our resort management was able to assist in addressing each of...More

    Reviewed 8 August 2017

    One of the worst places we almost stayed at, First had to wait 1/2 hour to get room being made up was what i was told, Got to room, thur parking garage and elevator, what a nightmare ,small dirty dark. Then the room rug dirty...More

    2  Thank rci72249
    Response from WestgateGuestRels, Guest Relations Manager at River Terrace Resort & Convention CenterResponded 11 August 2017

    Thank you for your feedback. We apologize for any wait regarding your unit as our check-in starts at 4:00pm. If any of our guests need to wait a bit for their room, they are welcome to visit the on-site amenities in the meantime. We are...More

    Reviewed 7 August 2017 via mobile

    I can't recall i have ever given one star for a hotel but this was the worst place we stayed in the USA, ever. Rooms are filthy, dirty bedsheets, thick layer of dust. Some of the blinds are missing so prepare for early light. Rooms...More

    2  Thank Edwin B
    Response from WestgateGuestRels, Guest Relations Manager at River Terrace Resort & Convention CenterResponded 11 August 2017

    Thank you for your input. We appreciate your feedback and apologize that we failed to meet your expectations. Please know that the level of service we provide is taken very seriously. We will continue to work with our management to ensure we are providing our...More

    Reviewed 7 August 2017 via mobile

    First location can't be beat you would think with such a pristine location this would be a much much nicer Hotel. However it's basically a Motel 6 next to the strip with a river running next to it. The rooms smelly old and in need...More

    Thank kristophorw
    Response from WestgateGuestRels, Guest Relations Manager at River Terrace Resort & Convention CenterResponded 11 August 2017

    Thank you for your review. We certainly regret to hear that your stay at our resort was anything less than exceptional. We want to ensure all of our guests have a great time and the issues you have describe certainly fall below our standards of...More

    Courtyard Gatlinburg
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    About
    Amenities
    • Top amenities
    • Pool
    • Restaurant
    • Free Parking
    • Bar/Lounge
    • Free Internet
    • Hotel Amenities
    • Free Parking
    • Business Centre with Internet Access
    • Meeting Rooms
    • Banquet Room
    • Multilingual Staff
    • Self-Serve Laundry
    • Conference Facilities
    • Room amenities
    • Microwave
    • Things to do
    • Pool
    • Restaurant
    • Bar/Lounge
    • Outdoor pool
    • Tennis Court
    Details
    • Price range
    • US$85 - US$213 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Hotel Style
    • #6 Top resorts Hotel in Gatlinburg
    • Room types
    • Non-Smoking Rooms ,
    • Suites
    • Number of rooms
    • 205
    • Reservation Options
    • TripAdvisor is proud to partner with Booking.com, HotelPower, Expedia, Hotels.com, Travelocity, TripOnline SA, Hotwire, Cancelon, HotelQuickly and getaroom.com so you can book your River Terrace Resort & Convention Center reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
    • Location
    • United States >
    • Tennessee >
    • Sevier County >
    • Gatlinburg
    • Also Known As
    • River Terrace Hotel Gatlinburg ,
    • River Terrace Resort And Convention Center ,
    • River Terrace Gatlinburg
    Add Photo Photos
    Traveller (360)
    Room & Suite (132)
    Pool & Beach (5)
    Dining (1)
    Hotel & Grounds (201)
    Bathroom (31)
    Business Centre & Event Rooms (3)
    Nearby
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    Ask a question
    Questions & Answers
    Carrie G
    23 September 2017|
    Answer
    Response from carol k | Reviewed this property |
    Did you check your email after posting? I know trip advisor has certain guidelines that have to be followed and you should have am email explaining those to you.
    0
    Votes
    SettleC
    15 July 2017|
    AnswerShow all 4 answers
    Response from rci72249 | Reviewed this property |
    Yes
    1
    Vote
    deborah l
    24 June 2017|
    AnswerShow all 6 answers
    Response from Marsha W | Reviewed this property |
    We stayed at the hotel in mid-May and I reviewed it and also answered a specific question. The hotel was worn as I noted but the room was clean, the location great, the price low, and the staff courteous and professional.
    2
    Votes
    Room Tips
    "Get a room along the creek - better view and better parking"
    Read review
    "Don't even try to stay here. I doubt any room has a nice quality."
    Read review
    "Do not expect an up to date room. Try to book a room lower on the hill walking up hill to your room it can be..."
    Read review
    "Mountain view room is cheaper than the river view room"
    Read review
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