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River Terrace Resort & Convention Center

918 reviews
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Traveller (374)
Room & Suite (167)
Pool & Beach (5)
Overview
  • Excellent18%
  • Very good27%
  • Average22%
  • Poor16%
  • Terrible17%
Travellers talk about
Free Internet
Free Parking
Pool
Non-Smoking Hotel
Restaurant
Bar/Lounge
Multilingual Staff
2.5 Star Hotel
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Rooms
11 Mar12 Mar
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (918)Write a Review
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All reviewsfridge and microwavean older hotelbeds were comfortableview from the balconywalking distance to everythingcoffee potthe room was nicegatlinburg areagas fireplacethe main streetaquariumbratsducksmountainsparkwayattractionsstrip
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251 - 255 of 908 reviews
Reviewed 18 March 2016 via mobile

We found this place on line with a great deal being offered. We booked only seeing the pictures and reviews on line. River Terrace could certainly use some updating and you can tell it is an older property but we have truly enjoyed our stay....More

Thank Amanda C
Response from WestgateGuestRels, Guest Relations Manager at River Terrace Resort & Convention CenterResponded 28 April 2016

We truly appreciate you taking the time to write a review on the River Terrace Resort and Convention Center. Thank you for noticing the cleanliness of our rooms and the friendliness of our team members. It goes without saying the amount of gratitude we feel...More

Reviewed 17 March 2016

I have stayed here many times and visited again recently. Service at the front desk is great. The rooms are comfortable and clean...and could use updating... but overall this is a very pleasant experience. First, the location is prime. From this address, one can walk...More

Thank DEBIdeal
Response from WestgateGuestRels, Guest Relations Manager at River Terrace Resort & Convention CenterResponded 29 April 2016

Thank you so much for your kind review of our property. We are happy to hear that our friendly staff was able to assist in creating a great stay for you. Providing our guests with the best possible hospitality and service has always been our...More

Reviewed 11 March 2016

It was a girls weekend! We had so much fun!! River Trace is a perfectly-placed resort-within walking distance of the main part of Gatlinburg! This place is great!!You can walk anywhere! It was very clean. The Sports Bar was great!! The service was great, so...More

Thank Kay K
Response from WestgateGuestRels, Guest Relations Manager at River Terrace Resort & Convention CenterResponded 28 April 2016

Thank you very much for your review. We are so happy to know that you had a great time and your vacation was everything you wanted. We are glad that you found our location convenient to all of what you wanted to do in the...More

Reviewed 8 March 2016

We stayed here and attended our marriage retreat here over the 4-6 March weekend. The hotel is dated but the staff works hard at trying to keep it up. I had no cleanliness issues with my room. The toilet seat in my bathroom is damaged...More

Thank kkibby43
Response from WestgateGuestRels, Guest Relations Manager at River Terrace Resort & Convention CenterResponded 24 March 2016

Thank you for joining us for your marriage retreat. Our staff strives to provide the best experience for our guests and we are happy to hear you enjoyed your time with us. We will pass on your praise to our staff. We will also be...More

Reviewed 7 March 2016

River Terrace is a perfectly-placed resort (within walking distance of the main Gatlinburg shopping district) with good service, a very good bar/grill, and other notable amenities. The rooms are roomy, but the bathrooms are outdated and in need of upgrade. The rooms were also pretty...More

Thank Coe35
Response from WestgateGuestRels, Guest Relations Manager at River Terrace Resort & Convention CenterResponded 24 March 2016

Thank you for taking the time to provide us with your observations and feedback. We are glad to know you were pleased with our property and its location. We are conveniently located close to all of the areas attractions, shopping and dining. We appreciate you...More

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About
Amenities
Top amenities
Pool
Restaurant
Free Parking
Bar/Lounge
Free Internet
Hotel Amenities
Free Parking
Business Centre with Internet Access
Meeting Rooms
Banquet Room
Multilingual Staff
Self-Serve Laundry
Conference Facilities
Room amenities
Microwave
Things to do
Pool
Restaurant
Bar/Lounge
Outdoor pool
Details
Price range
US$70 - US$152 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#5 Top resorts Hotel in Gatlinburg
Room types
Non-Smoking Rooms
Details
Price range
US$70 - US$152 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#5 Top resorts Hotel in Gatlinburg
Room types
Non-Smoking Rooms
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Traveller (374)
Room & Suite (167)
Pool & Beach (5)
Dining (1)
Business Centre & Event Rooms (3)
Questions & Answers
Ask a question
Carrie G
23 September 2017|
Answer
Response from carol k | Reviewed this property |
Did you check your email after posting? I know trip advisor has certain guidelines that have to be followed and you should have am email explaining those to you.
-1
Votes
SettleC
15 July 2017|
AnswerShow all 4 answers
Response from rci72249 | Reviewed this property |
Yes
1
Vote
deborah l
24 June 2017|
AnswerShow all 6 answers
Response from Marsha W | Reviewed this property |
We stayed at the hotel in mid-May and I reviewed it and also answered a specific question. The hotel was worn as I noted but the room was clean, the location great, the price low, and the staff courteous and professional.
2
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Room Tips
"Request an end room so you only have one neighbor you can hear."
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"Try to reserve a room on the water side. It is very soothing"
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"Check your room before accepting it."
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"Room with a balcony facing the river."
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