We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

River Terrace Resort & Convention Center

CancelonUS$80*
View Deal
04/06/2017 05/06/2017
1 room 2 adults 0 children
US$89*
US$80*
Great Deal
US$89*
US$89*
Compare best prices from top travel sites
and 7 more sites!
Professional photos
River Terrace Resort & Convention Center
View Map
{"scriptFlags":null,"containerClass":null,"widget":{"name":"ibex_photo_carousel","template":"ibex_photo_carousel__widget","dust":{"nav_controls":"ibex_photo_carousel__nav_controls"},"moduleList":["handlers"],"divClasses":"prw_rup prw_ibex_photo_carousel","js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"}}}
Add Photo Write a Review

840 Reviews from our TripAdvisor Community

Traveller rating
Traveller type
Time of year
Language
  • More
There are newer reviews for River Terrace Resort & Convention Center
See the most recent reviews
Showing 832: English reviews
Dawsonville, Georgia
Reviewed 27 August 2015

Nice staff, Pretty good accommodations. Great location for walking into downtown Gatlinburg. There are some areas that are in need of repair. I have no idea what the fire code is in Tennessee, but there were no sprinkler systems in the ceiling. Overall, great find at a reasonable price.

 Report
Helpful?
Thank Steve C
WestgateGuestRels, Guest Relations Manager at River Terrace Resort & Convention Center, responded to this review

Thank you for being our guest. We are delighted to hear that you were pleased with our kind staff, accommodations, and prime location. Your comments will indeed be shared with our team for further evaluation. Feedback allows us to grow and improve and we are grateful for all opportunities identified. We hope to see you again in the future and...

Reviewed 24 August 2015

We love staying at this hotel. The location is perfect right off the strip. The rooms are clean and nice with microwave and mini fridge. There are two pools although I have stayed here a few times over the last two years and the one pool has never been open. Drafts was okay we ate their in the afternoon. The...

 Report
Helpful?
Thank Stephanie R
WestgateGuestRels, Guest Relations Manager at River Terrace Resort & Convention Center, responded to this review

Thank you for your review of the River Terrace Resort and Convention Center. Nothing pleases us more than to read that a guest “loves” staying with us. We are proud to offer comfortable accommodations, a welcoming staff, and a prime location for our guests. It is unfortunate to read that you found the mattress to be a little on the...

Lynch, Kentucky, United States
Reviewed 23 August 2015

The room was very clean and smelled good. Really roomy with fridge and microwave. Check-in took about 5 minutes. I was impressed. The beds were comfortable and I liked the sink outside the bathroom and inside also. The tub was new and modern.

 Report
Helpful?
Thank Adamsfamily40855
WestgateGuestRels, Guest Relations Manager at River Terrace Resort & Convention Center, responded to this review

We thank you for visiting the River Terrace Resort and Convention Center, as well as for taking the time to share your experience in this review. It is very much appreciated and at the same time very helpful for future guests. We have been working on renovations at this location and we are delighted to read they have been to...

Reviewed 18 August 2015

We booked this hotel totally unaware of its location. However it turned out to be the best location ever. We were in walking distance of all the attractions and shopping in Gatlinburg, actually a street over. We were able to park and walk wherever we wanted to go. The hotel was actually in the middle of a remodel and from...

 Report
Helpful?
1Thank CristalMesser
WestgateGuestRels, Guest Relations Manager at River Terrace Resort & Convention Center, responded to this review

On behalf of the River Terrace Resort and Convention Center, thank you for sharing a review of your recent stay. We are delighted you and your family enjoyed our greatly located property. It is certainly gratifying any time we receive a review that lets us know that we are achieving our goal of providing both fantastic accommodations and service. We...

Blue Ridge, Georgia
Reviewed 17 August 2015

I got a last minute reservation at a much lower price than where I usually stay, so I was sort of skeptical.....SURPRISE! The accommodations were very satisfactory. The room was nice and clean, it was biggeer that an lot of rooms I have stayed in. The location was excellent, adjacent to the Aquariam. The bath linens were good quality, the...

 Report
Helpful?
Thank Sandra C
WestgateGuestRels, Guest Relations Manager at River Terrace Resort & Convention Center, responded to this review

Thank you for your fantastic review! We are absolutely thrilled that you chose to stay with us and to hear how much you enjoyed your stay. As with any business like ours, the greatest advertising we can have is word of mouth from a happy guest. It would be our pleasure to have you visit again the next time you...

Reviewed 16 August 2015 via mobile

Don't even bother staying here . Yes it's cheap but trust me you get what you pay for . The pool was closed the whole time we we stayed here . They said that it was being cleaned (I'm guessing the health dept shut it down cuz it looked pretty darn ratty) then the place looks nothing like the pictures...

 Report
Helpful?
2Thank Mike S
WestgateGuestRels, Guest Relations Manager at River Terrace Resort & Convention Center, responded to this review

Thank you for advising us of your concerns via TripAdvisor. We must admit that we are shocked by your comments as this property has been undergoing extensive renovations. We do apologize for the pool closure during your stay. One of our pools is going to be renovated along with everything else and the other must have been closed due to...

Travelers Rest, South Carolina
Reviewed 12 August 2015

Room was spacious and clean, the balcony was nice . We enjoyed how close it was to all the attractions and the aquarium. The check in staff was nice and accommodating to our needs. The Christmas lights were so pretty.

 Report
Helpful?
Thank Debradougan
WestgateGuestRels, Guest Relations Manager at River Terrace Resort & Convention Center, responded to this review

We are pleased you have discovered the River Terrace Resort and Convention Center. We offer the perfect place to stay for visiting downtown Gatlinburg and all of the fun local attractions. We look forward to welcoming you back on your next visit to our area. Sincerely, Anja

Ashland City, Tennessee
Reviewed 11 August 2015

Upon arrival we had to ask for a clean bed cover, the room smelled musty, towels were dirty.Went to the pool and got in only to realized it was filthy.Geese feathers floating around and pool skimmers loaded with them, The sides were almost black. It made me and my grandson sick and pretty much ruined our entire vacation! This place...

 Report
Helpful?
2Thank Beth N
WestgateGuestRels, Guest Relations Manager at River Terrace Resort & Convention Center, responded to this review

Thank you for your feedback. We apologize for the issues you experienced and for any inconvenience they may have caused. Your review will be shared with management including the housekeeping and maintenance departments. We appreciate that you brought these issues to our attention as we work diligently to resolve them. Thank you again for your feedback. We hope that you...

Louisville, Kentucky
Reviewed 9 August 2015

Check-in was fast with the friendly staff. It was easy to find the room with parking at the front door. The room was clean and very large, although the furniture and TV were a little outdated, but still functional. The balcony was large and nice for us to sit out on in the quiet evening while drinking some fresh coffee....

 Report
Helpful?
Thank Wayne M
WestgateGuestRels, Guest Relations Manager at River Terrace Resort & Convention Center, responded to this review

We are delighted you enjoyed your stay with us and thank you for the feedback! We were happy to hear that you found our resort and staff to be helpful and hospitable. We will certainly make our management team aware of your comments on the drainage in the bathroom as well as the suggestion to trim the bushes to enhance...

Reviewed 8 August 2015

My family of four had an amazing time. After reading the reviews before our stay I was a little undecided about our choice to stay there. But our rooms where big, small kitchen area, and a great view of downtown Gatlinburg and some mountain top view. But the pool area had ducks poop in the pond that had to be...

 Report
Helpful?
Thank Tenesia K
WestgateGuestRels, Guest Relations Manager at River Terrace Resort & Convention Center, responded to this review

We appreciate you taking the time to share the details of your stay with us. While it is unfortunate that the pool needed to be cleaned on a daily basis due to local wildlife; we were pleased to read that our prime location, your unit, and the views were all to your liking. It would be a pleasure to have...

341 photos of this hotel

Traveller photos: See what travellers like you saw

Viewed
All Traveller Photos (328)
Viewed
Hotel & Grounds (47)
Viewed
Room/Suite (82)
Viewed
Bathroom (31)
Viewed
View from Room (39)
Viewed
Pool/Beach Area (4)
Viewed
Dining (1)
Viewed
Other (124)

Management photos: Courtesy of the property manager

Viewed
All Management Photos (13)
Viewed
Pool/Beach Area (2)
Viewed
Hotel & Grounds (1)
Viewed
Room/Suite (5)
Viewed
Business Centre/Function Rooms (3)
Viewed
Other (2)
04/06/2017 05/06/2017
Hotels you might also like...
Travellers also viewed these Gatlinburg hotels
0.2 km away
The Edgewater Hotel
The Edgewater Hotel
#19 of 77 in Gatlinburg
909 reviews
0.5 km away
Crossroads Inn and Suites
Crossroads Inn and Suites
#29 of 77 in Gatlinburg
441 reviews
1.0 km away
Baymont Inn & Suites Gatlinburg On The River
Show Prices
Show Prices
Show Prices
0.9 km away
Quality Inn & Suites Gatlinburg
0.4 km away
Country Inn & Suites by Carlson Gatlinburg
1.0 km away
Glenstone Lodge
Glenstone Lodge
#43 of 77 in Gatlinburg
952 reviews
Show Prices
Show Prices
Show Prices

Amenities

Highlights
  • Pool
  • Restaurant
  • Free Parking
  • Bar/Lounge
  • Free Internet
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Suites
In your room
  • Microwave
Internet
  • Free Internet
Services
  • Free Parking
  • Meeting Rooms
  • Banquet Room
  • Self-Serve Laundry
  • Conference Facilities
  • Business Centre with Internet Access
Official Description (provided by the hotel)
A Prime Location in the Beautiful Great Smoky Mountains River Terrace Resort and Convention Center in Gatlinburg, Tennessee, offers guests comfortable accommodations in the heart of downtown Gatlinburg, all within minutes of Great Smoky Mountains National Park - the most-visited national park in the United States - as well as Dollywood theme park. With easy walking access to the main street in Gatlinburg and a multitude of outdoor recreational opportunities, your dream vacation is waiting at River Terrace Resort and Convention Center! ... more   less 

Additional Information about River Terrace Resort & Convention Center

Address: 240 River Rd, Gatlinburg, TN 37738-3208
Region: United States > Tennessee > Sevier County > Gatlinburg
Price Range: RM317 - RM1,001 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — River Terrace Resort & Convention Center 2.5*
Number of rooms: 205
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hotels.com, Hotwire, Expedia, Priceline, Cancelon, getaroom.com, TripOnline SA, HotelsClick and HotelQuickly so you can book your River Terrace Resort & Convention Center reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
River Terrace Resort And Convention Center
River Terrace Hotel Gatlinburg
River Terrace Gatlinburg
Hotel Style:
#6 Top resorts Hotel in Gatlinburg
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing

Questions & Answers

Here's what travellers have asked, with answers from River Terrace Resort & Convention Center staff and other travellers.
23 questions
Ask a question

See all questions (23)

Questions? Get answers from River Terrace Resort & Convention Center staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Get a room on the first floor of the building overlooking the river”
MarshaW487, 25 May 2017 | Read review
“Stay somewhere else”
V2500XBpeterb, 23 May 2017 | Read review
“No good advise but do not stay in the section where conference center is.”
itravelplaces75, 23 May 2017 | Read review
“Rooms on the front have creek view. Rooms at the back side of the complex are at the top of a hill.”
tdmorton1979, 26 Apr 2017 | Read review
“Ask to see a room before signing on the dotted line.”
whitesox117, 24 Apr 2017 | Read review
5 of 5
Cancelon
US$80* /night
View Deal
Booking.comUS$89
Hotwire.comUS$89
Hotels.comUS$89
View all 9 deals
*Disclaimer
Prices are for 1 room, 2 adults
Change dates