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River Terrace Resort and Convention Center

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Traveller (392)
Room & Suite (168)
Pool & Beach (5)
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Overview
  • Excellent18%
  • Very good26%
  • Average23%
  • Poor16%
  • Terrible17%
Travellers talk about
AMENITIES
Free Internet
Free Parking
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
Bar/Lounge
2 Star Hotel
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Rooms
1 Jul2 Jul
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1 room, 2 adults, 0 children
Standard Room
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Reviews (952)
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All reviewsan older hotelbeds were comfortableprivate balconymini fridgecoffee potthe room was nicegatlinburg areathe main streetgas fireplaceaquariummountainsducksattractionsstripcreeksmokiestrolley
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261 - 265 of 942 reviews
Reviewed 3 May 2016 via mobile

I booked 50+ rooms In a block several issues with different rooms. After the first night I told house keeping that the tub nor sink where draining. Came back that evening and bingo not taken care of. Called front desk at check out and lady...More

1  Thank Brian681
Response from WestgateGuestRels, Guest Relations Manager at River Terrace Resort and Convention CenterResponded 13 May 2016

Thank you for sharing your feedback with us. We are disappointed to see that your group may have experienced some concerns during their stay. Please be advised that we are working hard to update our property. We do offer a number of already updated units,...More

Reviewed 2 May 2016

My daughter's school held their prom here and everything was awesome. The banquet facility was great and we booked a couple of rooms and it was very convenient. We ate at Drafts and enjoyed that as well. Very short walk to attractions and the parkway.More

Thank tlh3333
Response from WestgateGuestRels, Guest Relations Manager at River Terrace Resort and Convention CenterResponded 15 May 2016

Thank you for your feedback. We are glad to know that you and your family enjoyed a wonderful visit to our resort and that you found us to be conveniently located to all the nearby attractions. Thank you for your comments of our Draft’s Sports...More

Reviewed 29 April 2016 via mobile

Last time I stayed here upon check-in they upgraded my room (without me even asking) to a townhouse, full kitchen, fireplace, loft bedroom, and 2 bathrooms. Sadly, that did not happen this time. They must not have recognized me from before. Lol! After getting my...More

1  Thank jedeam
Response from WestgateGuestRels, Guest Relations Manager at River Terrace Resort and Convention CenterResponded 15 May 2016

We appreciate your review. It is a delight to know that you were provided with accommodations that exceeded your expectations and provided you with the comfort that you were looking to have while vacationing with us and that you experienced our resort staff to be...More

Reviewed 26 April 2016

Where to begin...The front desk staff was clueless, and not helpful what so ever. Our room keys worked for other rooms, not just our own. The rooms are outdated, unless you are under 90 lbs you'll most likely break the plastic furniture on the balcony,...More

1  Thank YI86
Response from WestgateGuestRels, Guest Relations Manager at River Terrace Resort and Convention CenterResponded 13 May 2016

Thank you for sharing your thoughts. Please accept our most sincere apologies for the circumstances you encountered during your recent stay with us. We take pride in our service and strive to reach perfection so your experience was certainly the exception and not normal. We...More

Reviewed 26 April 2016

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Response from WestgateGuestRels, Guest Relations Manager at River Terrace Resort and Convention CenterResponded 27 April 2016

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About
Amenities
Top amenities
Pool
Restaurant
Free Parking
Bar/Lounge
Free Internet
Hotel Amenities
Free Parking
Business Centre with Internet Access
Meeting Rooms
Banquet Room
Multilingual Staff
Self-Serve Laundry
Conference Facilities
Room amenities
Air Conditioning
Microwave
Things to do
Pool
Restaurant
Bar/Lounge
Outdoor pool
Details
Price range
US$87 - US$194 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#5 Top resorts Hotel in Gatlinburg
Room types
Non-Smoking Rooms
Details
Price range
US$87 - US$194 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#5 Top resorts Hotel in Gatlinburg
Room types
Non-Smoking Rooms
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Traveller (392)
Room & Suite (168)
Pool & Beach (5)
Dining (1)
Business Centre & Event Rooms (3)
Questions & Answers
Ask a question
Lianna B
4 April 2018|
AnswerShow all 5 answers
Response from WestgateGuestRels | Property representative |
Hi Lianna, we do have designated smoking areas at our resort.
0
Votes
Carrie G
23 September 2017|
Answer
Response from carol k | Reviewed this property |
Did you check your email after posting? I know trip advisor has certain guidelines that have to be followed and you should have am email explaining those to you.
-1
Votes
SettleC
15 July 2017|
AnswerShow all 4 answers
Response from rci72249 | Reviewed this property |
Yes
1
Vote
Room Tips
"get in front building where convention rooms are 6th floor facing River road and Mountains"
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"If you have kids get poolside room. They are very large and open to pool deck."
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"Check what other guests have to say about their stay"
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"Rooms on the river are available for upcharge."
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