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Westgate Smoky Mountain Resort & Spa

3,035 reviews
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Traveller (1214)
Room & Suite (634)
Pool & Beach (77)
Overview
  • Excellent44%
  • Very good22%
  • Average14%
  • Poor8%
  • Terrible12%
Travellers talk about
“water park”(777 reviews)
“indoor waterpark”(166 reviews)
“mason jar”(55 reviews)
Free Internet
Free Parking
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
Suites
3.5 Star Hotel
All hotel details
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Reviews (3,035)Write a Review
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All reviewswater parkindoor waterparkmason jarsmokehouse grillshuttle servicetimeshare ownersbedroom deluxepigeon forgefull kitchensmoky mountainwasher and dryerlazy riverspring breakfamily vacationnational parktrolley stopconcierge
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1 - 5 of 3,001 reviews
Reviewed 3 days ago via mobile

Had a great time here at this hotel. The rooms were clean, spacious and the staff was great. The only downfall was Thad the rooms didn't have safety locks on the top of the doors. I have a small child and would have felt more...More

Thank Liz M
Response from WestgateGuestRels, Guest Relations Manager at Westgate Smoky Mountain Resort & SpaResponded 2 days ago

Thank you for joining us at the Westgate Smoky Mountain Resort and Spa. We are delighted to read that you enjoyed your stay with us and even more so to hear that you would return. We can certainly understand your concern with having little ones....More

Reviewed 3 weeks ago via mobile

1. Great location between Pigeon Forge and Downtown Gatlinburg 2. Lots of construction and rebuild happening but you can’t blame them. They are recovering from the fires. 3. Outdoor heated pools - didn’t use but look really nice. It was like 20 degrees outside. 4....More

Thank Lovemybirds
Response from WestgateGuestRels, Guest Relations Manager at Westgate Smoky Mountain Resort & SpaResponded 2 weeks ago

Thank you for your review of Westgate Smoky Mountain Resort & Spa. We are happy to hear that you enjoyed our resort's location, as well as the service provided to you by our staff. As you may be aware, Westgate is in the process of...More

Reviewed 4 weeks ago via mobile

I am an owner and I have been to the resort several times and do love it over all. I would not have bought in had I not loved the location and resort. This is the first time I have visited since the fire so...More

Thank yolandaw935
Response from WestgateGuestRels, Guest Relations Manager at Westgate Smoky Mountain Resort & SpaResponded 3 weeks ago

Thank you so much for your review of Westgate Smoky Mountain Resort & Spa. Nothing pleases us more than knowing how much you enjoy your investment. Our staff strives to be attentive and give great service, and we are delighted to see that you experienced...More

Reviewed 23 November 2017 via mobile

These people setup in attractions and take your money. All you get in return is trouble. Paid $20 to get pissed off. Would have to make a 25 min drive (both ways) for them to possibly give a refund. Scam. Stay away!More

Thank Hannah P
Response from WestgateGuestRels, Guest Relations Manager at Westgate Smoky Mountain Resort & SpaResponded 29 November 2017

Hannah, thank you for your feedback. We regret to hear that your recent experience with us was anything less than exceptional. Please remember that participating in our timeshare presentation is voluntary; this option is available for our guests who are interested in purchasing. We realize...More

Reviewed 5 November 2017 via mobile

My husband and I went to Westgate to take a tour and our sales or person was named Tony. Tony arrived 30 minutes late after we had already been waiting there, and we have been told ahead of time that it was it would take...More

Thank kewels_mom
Response from WestgateGuestRels, Guest Relations Manager at Westgate Smoky Mountain Resort & SpaResponded 20 November 2017

Happy holidays! Thank you for sharing your experience with us. It is unfortunate to see that you may have experienced issues with your sales representative. We appreciate that you took the time to provide this feedback as the points you have described are being reviewed...More

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About
Amenities
Top amenities
Free Parking
Pool
Fitness Centre with Gym / Workout Room
Restaurant
Free Internet
Bar/Lounge
Spa
Hotel Amenities
Free Parking
Children Activities (Kid / Family Friendly)
Shuttle Bus Service
Meeting Rooms
Business Centre with Internet Access
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Self-Serve Laundry
Conference Facilities
Room amenities
Air Conditioning
Microwave
Refrigerator in room
Things to do
Pool
Fitness Centre with Gym / Workout Room
Restaurant
Bar/Lounge
Spa
Hot Tub
Heated pool
Indoor pool
Outdoor pool
Details
Price range
US$89 - US$229 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#4 Top resorts Hotel in Gatlinburg
#19 Romantic Hotel in Gatlinburg
#19 Family Hotel in Gatlinburg
Room types
Kitchenette, Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$89 - US$229 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#4 Top resorts Hotel in Gatlinburg
#19 Romantic Hotel in Gatlinburg
#19 Family Hotel in Gatlinburg
Room types
Kitchenette, Suites, Non-Smoking Rooms, Family Rooms
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Traveller (1214)
Room & Suite (634)
Pool & Beach (77)
Dining (18)
Hotel & Grounds (746)
Bathroom (42)
Family and Play Areas (13)
Business Centre & Event Rooms (1)
Questions & Answers
Ask a question
Mathm0m23
8 August 2017|
AnswerShow all 11 answers
Response from WestgateGuestRels | Property representative |
Good morning Mathm0m23, If you are a Westgate owner staying at the Westgate Smoky Mountain Resort, you will be issued water park passes for the duration of your stay, equal to the sleeping capacity of your unit. So if you... More
0
Votes
Fam_Tvler
10 March 2017|
AnswerShow all 4 answers
Response from Brian Y | Reviewed this property |
the owner is bringing in seven different construction companies to rebuild what was burned down. There are still 70 some units available that are currently open. we just came back from there about a week and a half ago. they... More
1
Vote
Diana B
12 February 2017|
AnswerShow all 8 answers
Response from Laura5016 | Reviewed this property |
no. you get free wrist bands
1
Vote
Room Tips
"Don't go here"
Read review
"Rooms are small and the walls are thin"
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"Do recommend if you have problem with stairs let them know so they book you with suites that has elevator..."
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"Get the top floor if you can for sound issues"
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