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    Westgate Smoky Mountain Resort & Spa

    915 Westgate Resort Rd., Gatlinburg, TN 37738-5155
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    Best prices for your stay
    06/08/2017 07/08/2017
    Traveller (1195)
    Room & Suite (633)
    Pool & Beach (77)
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    Overview
    • Excellent44%
    • Very good22%
    • Average14%
    • Poor8%
    • Terrible12%
    Travellers talk about
    “water park” (778 reviews)
    “mason jar” (55 reviews)
    Wifi
    Free Parking
    Air Conditioning
    Pool
    Non-Smoking Hotel
    Restaurant
    Suites
    Bar/Lounge
    Fitness centre
    Kitchenette
    Concierge
    Pets Allowed
    Spa
    Wheelchair Access
    Business Centre
    Laundry Service
    Lazy River
    Water Park
    Self-Serve Laundry
    Shuttle Bus Service
    Private Balcony
    3.5 Star Hotel
    All hotel details
    Park Vista - DoubleTree by Hilton Hotel - Gatlinburg
    3,221 reviews
    #16 of 78 hotels in Gatlinburg
     
    Holiday Inn Club Vacations Smoky Mountain Resort
    907 reviews
    #21 of 78 hotels in Gatlinburg
     
    River Terrace Resort & Convention Center
    860 reviews
    #66 of 78 hotels in Gatlinburg
     
    Crossroads Inn and Suites
    451 reviews
    #30 of 78 hotels in Gatlinburg
     
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    Rooms
    6 Aug7 Aug
    |
    1 room, 2 adults, 0 children
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    Write a Review
    Reviews (2,994)
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    There are newer reviews for Westgate Smoky Mountain Resort & Spa
    See the most recent reviews

    11 - 15 of 2,960 reviews

    Reviewed 3 weeks ago via mobile

    We arrived here yesterday for our family vacation and upon check in we were bombarded with info about timeshares and pressured to schedule an appointment for a tour of their timeshare at 9 am this morning. They charged our card an additional $20 to ensure...More

    1  Thank Amy R
    Response from WestgateGuestRels, Guest Relations Manager at Westgate Smoky Mountain Resort & SpaResponded 1 week ago

    Thank you for your review of Westgate Smoky Mountain Resort. We are sorry to read that your stay and our resort timeshare presentation was not as satisfactory as you expected. We are always looking to improve and your feedback is of great help, we hope...More

    Reviewed 3 weeks ago via mobile

    We ate at the onsite dinner and had a GREAT time. The staff (Lisa S and the Chef) are great. Food was good and the service was great. The staff at Westgate is top notch and these two staffers stand out to us.More

    1  Thank kevin b
    Response from WestgateGuestRels, Guest Relations Manager at Westgate Smoky Mountain Resort & SpaResponded 1 week ago

    Thank you for your kind words! It great to know that our Westgate staff members are constantly hard at work delivering the best possible food and service. Our goal after all is to provide our guest with superior customer service and cuisine. It's exciting to...More

    Reviewed 3 weeks ago

    There were numerous things for the children to do. The activities staff Andy and Jennie were great with the kids and helped them thru all the activities they were doing. Most of the activities had a small cost but did not break the bank. Andy...More

    Thank wildbunch1954
    Response from WestgateGuestRels, Guest Relations Manager at Westgate Smoky Mountain Resort & SpaResponded 1 week ago

    Thank you very much for your fantastic review! We are delighted to hear that you had an amazing time at the Westgate Smoky Mountain Resort. Our goal is to provide our guests with a superior travel experience and we're glad our staff members Andy and...More

    Reviewed 4 weeks ago via mobile

    It one of the so bad time I don't recommend to any one they tall us some thing on the phone then when you go there it is so thing else . I never go there any more I don't recommend to any one We...More

    Thank ashraf y
    Response from WestgateGuestRels, Guest Relations Manager at Westgate Smoky Mountain Resort & SpaResponded 1 week ago

    Thank you for taking the time to point out the issues that affected your stay with us at Westgate Smoky Mountain Resort. Please understand that the discounted rate for your stay was based on completion of the tour and was plainly stated on all our...More

    Reviewed 4 weeks ago via mobile

    The staff are always very helpful and professional here. Because of the recent fire they don't have many units but appear to be rebuilding very quickly. The waterpark is always the first thing the kids want to go to. Always enjoy the trip here and...More

    1  Thank Randy J
    Response from WestgateGuestRels, Guest Relations Manager at Westgate Smoky Mountain Resort & SpaResponded 1 week ago

    We are extremely grateful for your review of Westgate Smoky Mountain Resort and Spa. We select, train and coach our team around the idea that guests deserve memorable and positive experiences and it is up to them to deliver. We are thrilled to learn you...More

    Park Vista - DoubleTree by Hilton Hotel - Gatlinburg
    3,221 reviews
    #16 of 78 hotels in Gatlinburg
     
    Holiday Inn Club Vacations Smoky Mountain Resort
    907 reviews
    #21 of 78 hotels in Gatlinburg
     
    River Terrace Resort & Convention Center
    860 reviews
    #66 of 78 hotels in Gatlinburg
     
    Crossroads Inn and Suites
    451 reviews
    #30 of 78 hotels in Gatlinburg
     
    About
    Amenities
    • Top amenities
    • Free Parking
    • Pool
    • Fitness Centre with Gym / Workout Room
    • Restaurant
    • Bar/Lounge
    • Spa
    • Hotel Amenities
    • Free Parking
    • Children Activities (Kid / Family Friendly)
    • Shuttle Bus Service
    • Meeting Rooms
    • Business Centre with Internet Access
    • Laundry Service
    • Concierge
    • Banquet Room
    • Multilingual Staff
    • Self-Serve Laundry
    • Conference Facilities
    • Room amenities
    • Air Conditioning
    • Refrigerator in room
    • Microwave
    • Things to do
    • Pool
    • Fitness Centre with Gym / Workout Room
    • Restaurant
    • Bar/Lounge
    • Spa
    • Hot Tub
    Details
    • Price range
    • US$89 - US$229 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Hotel Style
    • #3 Top resorts Hotel in Gatlinburg
    • #19 Romantic Hotel in Gatlinburg
    • #22 Family Hotel in Gatlinburg
    • Room types
    • Kitchenette ,
    • Suites ,
    • Non-Smoking Rooms ,
    • Family Rooms
    • Number of rooms
    • 938
    • Reservation Options
    • TripAdvisor is proud to partner with Orbitz, Hotels.com, Travelocity, Hotwire, Cheap Tickets, TripOnline SA, HotelsforEveryone, Cancelon, getaroom.com and HotelQuickly so you can book your Westgate Smoky Mountain Resort & Spa reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
    • Location
    • United States >
    • Tennessee >
    • Sevier County >
    • Gatlinburg
    • Also Known As
    • Westgate Smoky Mountain Hotel Gatlinburg ,
    • Westgate Smoky Mountain Resort ,
    • Westgate Smoky Mountain Gatlinburg ,
    • Westgate Resort Gatlinburg ,
    • Westgate Resort Tennessee ,
    • Westgate Tennessee ,
    • Westgate Smokey Mountain Resort ,
    • Gatlinburg Westgate
    Add Photo Photos
    Traveller (1195)
    Room & Suite (633)
    Pool & Beach (77)
    Dining (18)
    Hotel & Grounds (728)
    Bathroom (42)
    Family and Play Areas (13)
    Business Centre & Event Rooms (1)
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    Nearby Attractions
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    Ask a question
    Questions & Answers
    Fam_Tvler
    10 March 2017|
    AnswerShow all 4 answers
    Response from Brian Y | Reviewed this property |
    the owner is bringing in seven different construction companies to rebuild what was burned down. There are still 70 some units available that are currently open. we just came back from there about a week and a half ago. they... More
    1
    Vote
    Diana B
    12 February 2017|
    AnswerShow all 8 answers
    Response from Laura5016 | Reviewed this property |
    no. you get free wrist bands
    1
    Vote
    Room Tips
    "get on the top of the mountain if possible. Cost more but worth every dollar."
    Read review
    "The studio rooms are a little small. But worked for 2 adults."
    Read review
    "Seek other options!!!"
    Read review
    "I had a cabin that sat up high in the mountain view.and the pool was right outside my cabin."
    Read review
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