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Laurel Point Resort

Certificate of Excellence
11/06/2017 12/06/2017
1 room 2 adults 0 children
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Laurel Point Resort
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104 Reviews from our TripAdvisor Community

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Showing 104: English reviews
Chattanooga, Tennessee
Reviewed 1 August 2016 via mobile

Laurel Point Resort is a place our family has been going to for a long time. It is not the newest or fanciest resort. However it has everything our family needs and we always enjoy our time there. We were very happy to arrive this year and find that one of the bathrooms in our unit had been given a...

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Thank GoVols79
Marion, Ohio
Reviewed 19 July 2016

I have never had such a horrible experience. The first unit we were assigned was not clean and after 2 days we realized there were bed bugs in the unit. We found one and took it to the office and showed the bites my husband had so they offered to put our clothes through a dryer and give us another...

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4Thank suebechtle
texas
Reviewed 11 July 2016

The resort and location was perfect for us. The resort is an older property but has been updated beautifully. Our unit was a 2 bedroom 2 bath with a recently remodeled kitchen and one of the bathrooms. The Property is clean and has views of the mountains which is beautiful. our unit faced a busy street but we still had...

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2Thank kiddy2
Melissaaellis, General Manager at Laurel Point Resort, responded to this review

Thank you for the great review! The two most important aspects of your stay with us should be our friendly hospitality and providing guests with an impeccably clean condominium. Since the resort is located 1.3 up Ski Mountain Road, our guests can enjoy a wonderful mountain view. If you should stay with us again please take advantage of all the...

Il
Reviewed 24 June 2016

Do not stay here. Unit smelled of urine strongly. had to open up both patio doors and air it out but didnt help Sofa broken down and smelled dusty. Looked like blood or bm in small bedroom tub.Plug in master suit behind table was gone. Soap dish falling off and blacking on mirror gone. Suppose to have free wifi but...

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3Thank lcohoon123
Melissaaellis, General Manager at Laurel Point Resort, responded to this review

First of all we do sincerely apologize that your stay was not enjoyable and did not meet your expectations. Many of the unfortunate issues you mentioned could have and should have been fixed during your stay. We have a service agreement with our Wi-Fi provider and they could have remedied your internet connection. The housekeeping staff is ready and available...

Bloomington, Illinois
Reviewed 22 June 2016

Our family vacationed a week in the Gatlinburg/Pigeon Forge area and stayed at Laurel Point Resort. What a beautiful setting in the Smokies! Past reviews I've read talked about how outdated the rooms were, but it was obvious that they've been making updates. What was also nice was that our parents rented a unit in another building, so we were...

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1Thank twoboys4us
Melissaaellis, General Manager at Laurel Point Resort, responded to this review

Thank you for submitting the wonderful review of Laurel Point Resort. The resort is located 1.2 up Ski Mountain Road from downtown Gatlinburg with the drive providing travelers with a pleasant, serene wooded view. Guests do love the large units, each condominium accommodates 6 people with plenty of room for everyone to stretch out and relax. Thank you for choosing...

Saint Louis, Missouri
Reviewed 2 June 2016

This resort is a great value and a great location. Rooms are being updated, pool and hot tub need major work at this point. Company really needs to spend money on that!! The staff at the front desk give the impression that you are really imposing on them. They can't seem to smile or make you feel welcome. It is...

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Thank Sandy5473
Melissaaellis, General Manager at Laurel Point Resort, responded to this review

Thank you for taking the time out of your busy schedule to write a review for Laurel Point Resort. We sincerely apologize that the front desk staff did not appear hospitable. Reviews are used for praise and training. We did recently hire a new guest services representative and the entire front desk staff will participate in the customer service training....

Collinsville MS
Reviewed 19 May 2016

My son searched the internet for a place for us to stay for this vacation we planned 6 months ago. We really enjoyed our stay last year at Disney World at another Armed Forces Club facility. We were thrilled to find this available in the Smokey Mountains. The cost to stay is very reasonable, we could not have stayed anywhere...

Review collected in partnership with Armed Forces Vacation Club
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Thank lindaw11251957
Melissaaellis, General Manager at Laurel Point Resort, responded to this review

Thank you for the terrific review of Laurel Point Resort. We are the best kept secret in the Smoky Mountains. Our condominiums are very roomy which is perfect for families, everyone has their own space. Our mountain views make it worth the 1.2 mile drive up Ski Mountain Road, despite a few curves and a couple sharp turns! We recently...

Daytona Beach, Florida
Reviewed 12 May 2016

After a 10 hour drive I was cranky. We were assigned a room with probably the worst view in the resort (B105). One bathroom was beautifully remodeled but it was attached to the kids room with 2 twin beds... the master bath was old school. Master sink was slow to drain and dishwasher didn't work. So why 5 stars? The...

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Thank CarolAnnTravels
Melissaaellis, General Manager at Laurel Point Resort, responded to this review

Thank you for submitting an excellent review for Laurel Point Resort. Providing exceptional customer service is our #1 priority in addition to giving our guests spotless condominiums that are inviting and welcoming. We hope that you will stay with us again in the future. Like our Facebook page to stay in touch with us and to see updates of the...

Rapid City, South Dakota, United States
Reviewed 7 May 2016

We could not use our Master Suite jacuzzi tub. It had a huge crack which hadn't been repaired. Other tub was embarrassingly stained. Gross! Couch had a tear in it and chairs and couch slouched ridiculously. We asked for cleaner and cleaned the stove before using it. Also asked for cleaner to get the stains off the countertop in the...

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1Thank Cindi W
Melissaaellis, General Manager at Laurel Point Resort, responded to this review

We apologize that your stay did not meet your expectations. We will gladly re-clean any area in your condominium upon request, or any other replacement that is not suitable such as additional dishware, towels or another hand-held hair dryer. We want to know if there is anything we can do to make your stay better.

Dothan, Alabama
Reviewed 2 May 2016

We arrived in town after a 7 hour trip a little before normal check in times and the staff didn't seem to happy to see us. We knew we were early, but just wanted to see if by chance a room was ready as I wasn't feeling great. They gave us our packet info and begrudgingly registered us but said...

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Thank Debra V
Melissaaellis, General Manager at Laurel Point Resort, responded to this review

I apologize that your stay did not meet your expectations. Providing excellent customer is mandatory not optional. Last year and this year we have been doing refurbishments to update and improve the condominiums. We are also replacing the older style tube televisions for flat screen models. Since the resort has a no smoking policy please alert us to an unpleasant...

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11/06/2017 12/06/2017
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Amenities

Highlights
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Hot Tub
  • Fitness Centre with Gym / Workout Room
Room types
  • Kitchenette
  • Non-Smoking Rooms
  • Family Rooms
  • Suites
In your room
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Children Activities (Kid / Family Friendly)
  • Free Parking
  • Self-Serve Laundry

Additional Information about Laurel Point Resort

Address: 805 Ski Mountain Rd, Gatlinburg, TN 37738-3904
Region: United States > Tennessee > Sevier County > Gatlinburg
Price Range: RM624 - RM2,815 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Laurel Point Resort 2.5*
Number of rooms: 6
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Also Known As:
Laurel Point Hotel Gatlinburg
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Questions & Answers

Here's what travellers have asked, with answers from Laurel Point Resort staff and other travellers.
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Questions? Get answers from Laurel Point Resort staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Tell exactly what you want,View,non-smoking,lower or upper floor,near pool etc.”
TONYMIK, 18 Nov 2016 | Read review
“top floor so avoid any noise from neighbors above you”
cheflouie21, 22 Aug 2016 | Read review
“Not a hotel, condo rooms now, but has the look of an old motel.”
sharonf782, 10 Aug 2016 | Read review
“Bldg. C has not been renovated yet. Don't stay here unless you get one that is.”
41cindiw, 6 May 2016 | Read review
“You might have better views in buildings A & C, but newer units in B.”
clarencebyer, 2 Dec 2015 | Read review
5 of 5
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*Disclaimer
Prices are for 1 room, 2 adults
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