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Mountain Shadows Log Home Resort

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104 Reviews from our TripAdvisor Community

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Showing 103: English reviews
Reviewed 1 week ago via mobile

This has been a nightmare. We rented 1606 Bobby's Hideaway at Mountain Shadows Resort for us and my family. The bedroom my children were to sleep in has dust mites. They covered my children and they had scratch marks all over their bodies. They didn't sleep at all. They had to get a room at the Marriott Inn. The coffee...

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Helpful?
Thank daizzi678
Birmingham, Alabama
Reviewed 4 weeks ago via mobile

We get away with several couples every year and have always loved Mountain Shadow Resort. But this time we stayed at Tranquillity and we were very unhappy. The dishwasher was broken as well as the drawer to the stove. The refrigerator did not have much storage because parts were missing on the door to make it usable. When someone on...

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Thank Elizabeth R
Mishawaka, Indiana
Reviewed 2 October 2016 via mobile

We and our friends stayed here and had a nice cabin!!!! Easy parking comfy beds a real nice set up. Hot tub, also jacuzzi bath tub and pool table. Swimming pool was available but is t was a little chilly for the hot tub and pool. Close to shopping and downtown Gatlinburg and Pigeon Forge.

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Helpful?
Thank tdolly2
MountainShadows, Guest Relations Manager at Mountain Shadows Log Home Resort, responded to this review

Thank you so much for your comments about your cabin and stay. Much appreciated!

Grove City, Ohio
Reviewed 25 September 2016 via mobile

This cabin should not be rented out period !!! Shower and tubs nasty everything dusty bugs on end table and on floors and baseboards. Pillows on bed are as flat as flat can be . Water damage stains on ceiling in bedroom !! Not much lighting in kitchen only had 1 bulb out of 3 working in the ceiling fan...

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Helpful?
Thank yellowjacket43011
MountainShadows, Director of Sales at Mountain Shadows Log Home Resort, responded to this review

We deeply regret this guest’s disappointment and apologize for not being able to make them happy during their stay, though a sincere effort was made. In responding to reviews we most often make it a point not to be defending any turf, and in this particular case do not intend to either. That being said, the scolding herein about the...

Greenback, Tennessee
Reviewed 10 September 2016

I rented a cabin for 3 nights. The home was beautiful, but all that beauty was pushed to the back of my mind as I started to notice how dirty the cabin actually was. The downstairs king bed had used sheets!! There was black and white animal hair all over the fitted sheet and the underside of the flat sheet....

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2Thank Pamela P
Reviewed 1 September 2016 via mobile

Checked into Tranquility cabin at 6pm after a 13 hour drive only to find the kitchen had not been cleaned. Counter dirty with sesame and poppy seeds, other crumbs and food that had to be scraped off the counter, coffee pot and filter basket dirty, top of the refrigerator dirty with food crumbs and dirty sponges in the sink. Floors...

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Helpful?
Thank tmr391
MountainShadows, Public Relations Manager at Mountain Shadows Log Home Resort, responded to this review

We want to apologize for the problems you experienced in your cabin and for our staff’s inability to correct matters to your satisfaction.

Reviewed 24 August 2016 via mobile

My new bride and I stayed with Mountain Shadows as apart of wedding package. We stayed 3 nights, check in with smooth and easy. The man at the desk recommended several good pizza places in the area as it was a bit late and gave excellent directions to our cabin. We stayed in the Cabin titled Hunny Home. This is...

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Thank Anthony C
Reviewed 25 July 2016

My family all went to Gatlinburg to have some quality time together and this was the best place. It is right on the mountain and the cabins are beautiful. It had plenty of room and next week we will be back, this place was amazing!

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Helpful?
Thank LindsayNjoe429
MountainShadows, Public Relations Manager at Mountain Shadows Log Home Resort, responded to this review

Thanks so much for your comments. We’re so glad you found everything to your satisfaction including your cabin’s amenities and setting as well as our Resort’s nearby attractions and activities.

Gatlinburg, Tennessee
Reviewed 24 July 2016

Just a couples miles from downtown Gatlinburg, secluded enough to give you a relaxing and peaceful stay but close enough to downtown you can enjoy downTown too! Better than just a hotel room, you have a full kitchen, hot tub, balcony, pool, and a washer/dryer!

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1Thank jrorians
St Charles, IL
Reviewed 15 July 2016

This was our first trip to Gatlinburg. The log cabin exceeded our expectations for our family of four. Well appointed from the kitchen to the hot tub and pool table to entertain everyone's needs. Each room included flat screen tv's with satellite tv, and wifi throughout. The pool was just a short 2 minutes from our cabin. Food City 24...

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Helpful?
Thank FlyPA12
MountainShadows, Public Relations Manager at Mountain Shadows Log Home Resort, responded to this review

Thank you for your kind comments about your cabin and our Resort. Our location is certainly a big advantage for our guests with it proximity to services they need as well as all the things they wish to see and do. We look forward to having you back for another visit.

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
About the property
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Hot Tub
Room types
  • Kitchenette
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Meeting Rooms
Official Description (provided by the hotel)
Luxurious log homes - hot tubs, spas, fireplaces, fully equipped kitchens, gas/electric grills, game rooms, swimming pool. Honeymoons to Family Reunions. Gatlinburg trolley, Adjacent to National Park. Children's Playground. ... more   less 

Additional Information about Mountain Shadows Log Home Resort

Address: 1901 E Parkway, Gatlinburg, TN 37738-5950
Region: United States > Tennessee > Sevier County > Gatlinburg
Price Range: RM610 - RM961 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Mountain Shadows Log Home Resort 2.5*
Number of rooms: 48
Reservation Options:
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Also Known As:
Mountain Shadows Log Home Hotel Gatlinburg
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Questions & Answers

Here's what travellers have asked, with answers from Mountain Shadows Log Home Resort staff and other travellers.
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Questions? Get answers from Mountain Shadows Log Home Resort staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for in depth pictures of desired cabin.”
 of 5 bubbles randalls158, 18 May 2016 | Read review
“Ask about parking and the condition of the bed mattress”
 of 5 bubbles powellgs, 18 Apr 2016 | Read review
“Loved this cabin...plenty of room for the 6 of us”
  • Upstairs Suite
  • Deck off of the main floor
 of 5 bubbles Comish32, 4 Apr 2016 | Read review
“There are lots of great cabins avoid Mountain Shadows Resorts. Don't repeat our mistake.”
 of 5 bubbles joe37919, 21 Dec 2015 | Read review
“Check layout and floor plans before choosing. You can also call office they will answer any questions”
  • Kitchen
  • Fireplace bedroom and living room
  • Bedroom and bathroom
 of 5 bubbles Cmramage, 22 Oct 2015 | Read review
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