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See all 78 hotels in Gatlinburg

Mountain Shadows Resort

122 reviews
Traveller (94)
Room & Suite (36)
Pool & Beach (3)
  • Excellent30%
  • Very good22%
  • Average10%
  • Poor18%
  • Terrible20%
Travellers talk about
“maple tree”(4 reviews)
“wedding package”(4 reviews)
“hot tub”(32 reviews)
Free Internet
Free Parking
Non-Smoking Rooms
Family Rooms
Pets Allowed
2.5 Star Hotel
All hotel details
Offers from Mountain Shadows Resort
Offers & Announcements: 🔥BOOK DIRECT GET 10% OFF🔥
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Reviews (122)Write a Review
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All reviewsmaple treewedding packagehot tubbear necessitiesbirds eye viewnice cabingas grillboth bedroomslog cabinback porchwasher dryerrocking chairsliving areafull kitchenmountainprivacybears
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21 - 25 of 121 reviews
Reviewed 2 October 2016 via mobile

We and our friends stayed here and had a nice cabin!!!! Easy parking comfy beds a real nice set up. Hot tub, also jacuzzi bath tub and pool table. Swimming pool was available but is t was a little chilly for the hot tub and...More

1  Thank tdolly2
Response from MountainShadows, Guest Relations Manager at Mountain Shadows ResortResponded 28 October 2016

Thank you so much for your comments about your cabin and stay. Much appreciated!

Reviewed 25 September 2016 via mobile

This cabin should not be rented out period !!! Shower and tubs nasty everything dusty bugs on end table and on floors and baseboards. Pillows on bed are as flat as flat can be . Water damage stains on ceiling in bedroom !! Not much...More

Thank yellowjacket43011
Response from MountainShadows, Director of Sales at Mountain Shadows ResortResponded 28 October 2016

We deeply regret this guest’s disappointment and apologize for not being able to make them happy during their stay, though a sincere effort was made. In responding to reviews we most often make it a point not to be defending any turf, and in this...More

Reviewed 10 September 2016

I rented a cabin for 3 nights. The home was beautiful, but all that beauty was pushed to the back of my mind as I started to notice how dirty the cabin actually was. The downstairs king bed had used sheets!! There was black and...More

2  Thank Pamela P
Response from MountainShadows, Public Relations Manager at Mountain Shadows ResortResponded 22 March 2017

We are very sorry our housekeeping staff did not do a satisfactory job in cleaning your cabin. Please accept our sincere apologies. We also directed our attention to the housekeepers by replacing them.

Reviewed 1 September 2016 via mobile

Checked into Tranquility cabin at 6pm after a 13 hour drive only to find the kitchen had not been cleaned. Counter dirty with sesame and poppy seeds, other crumbs and food that had to be scraped off the counter, coffee pot and filter basket dirty,...More

Thank tmr391
Response from MountainShadows, Public Relations Manager at Mountain Shadows ResortResponded 28 October 2016

We want to apologize for the problems you experienced in your cabin and for our staff’s inability to correct matters to your satisfaction.

Reviewed 24 August 2016 via mobile

My new bride and I stayed with Mountain Shadows as apart of wedding package. We stayed 3 nights, check in with smooth and easy. The man at the desk recommended several good pizza places in the area as it was a bit late and gave...More

Thank Anthony C
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Top amenities
Free Parking
Free Internet
Hotel Amenities
Free Parking
Room amenities
Things to do
Hot Tub
Price range
US$140 - US$216 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Kitchenette, Family Rooms, Non-Smoking Rooms
Price range
US$140 - US$216 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Kitchenette, Family Rooms, Non-Smoking Rooms
Add Photo Photos
Traveller (94)
Room & Suite (36)
Pool & Beach (3)
Dining (2)
Hotel & Grounds (74)
Bathroom (9)
Family and Play Areas (8)
Questions & Answers
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Marla S
25 July 2017|
AnswerShow all 2 answers
Response from manokes | Reviewed this property |
We stayed there in June of 2017 for a family reunion. I had 9 people staying there and many that were in and out. My cabin was "Cabin Central" for the family. It was very spacious and all the pictures on the web site are... More
2 December 2015|
AnswerShow all 3 answers
Response from daizzi678 | Reviewed this property |
I know nothing about that, but the 3 different cabins we have stayed in are all rundown, VERY NASTY, and very unfit to stay in period! The toaster in Bobby's Hideaway had rat droppings in it along with everything else I have... More
Room Tips
"The roads to the cabins are very steep."
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"All the comforts of home and then some."
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"Ask for in depth pictures of desired cabin."
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"Ask about parking and the condition of the bed mattress"
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