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BEST WESTERN Twin Islands

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1,017 Reviews from our TripAdvisor Community

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Showing 1,008: English reviews
Perth, Australia
Reviewed 4 days ago NEW

We did not know when we booked way back in July that we were here on the last night of this centrally located property. It could not have been in a better place and hopefully it's replacement will take advantage of the streams on either side of the hotel. We came out of breakfast to see many people stripping everything...

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Thank Kevin H
Reviewed 4 days ago NEW

The city of Gatlinberg was very nice. We spent a lot of our time on the mountain. As for the room, it could use an update. I was skeptical about the spa tub in the bathroom. The beds were clean and comfortable. Service at check in and check out was smooth and fast.

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Thank 839hectord
Asheville, North Carolina
Reviewed 6 days ago NEW

This is a hidden gem, a paradise, I hope you made it thru the fire and will stay a small motel, instead of a cold unfeeling hotel! My husband and I loved the fact that it was so peaceful yet so close to all the happening things, It was amazingly quiet at night in this little alcove , we slept...

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Thank GrandmaCody
White, Georgia
Reviewed 1 week ago

Sadly, they day after we stayed here the mean ole bulldozers were coming to destroy this landmark hotel. The Margarita-ville high rise chain will be coming next. Bigger is not better in my opinion. I stay for the atmosphere and Twin Island had it in plenty. The river wrapped around all sides of this hidden gem. You never have to...

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Thank Engelbert30184
Louisville
Reviewed 1 week ago

My favorite Hotel in Gatlinburg and they are closing!! I have been going here for over 15 years and had many fun times here! It will be hard to replace this place and the room we always asked for, #513!

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Thank Mike E
Reviewed 1 week ago via mobile

Today is the last day for the Best Western Twin Islands. Our last day is their last day. Our family has stayed here for over 12 years while visiting Gatlinburg. The wonderful management and staff will be missed. Thank you for always giving us a great nights rest and making us feel welcome. If you never got a chance to...

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Thank SCtravelers2012
Louisville
Reviewed 1 week ago via mobile

We have been coming to this hotel for over 25 years. Whenever possible we get accommodations in the Mountain House building of this hotel. It is more spacious then your standard room and you pay the same price. We like the location and although this hotel is showing its age the owners have kept it as updated as possible. We...

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2Thank Judy0000
Ocean Springs, Mississippi
Reviewed 1 week ago

The Internet would not work when I call the Desta reported the girl told me that they had a technician there working on it the next morning I'll call best Western technical support and I was told that it had not been reported there was no one working on it and the reason I didn't have Internet was my room...

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1Thank Kathy C
Reviewed 2 weeks ago via mobile

We stayed here for our 2nd Honeymoon. Great little hotel, easy access to everything. It's been remodeled and nicely done (fireplace is a definite plus)! We had some issues with our Heater the 1st night (in the low 20's), thankfully the fireplace kept us warm kinda. But, management had us fixed before the next night. Overall good place to stay...

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Thank Randolph210
Reviewed 2 weeks ago

The breakfast was going ok until we noticed the guy refilling the breakfast food was emptying the trash cans, checked the coffee pots and then into the kitchen area to put out more food, never seen him wash his hands, very disgusting!

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Thank Claudine B

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Free Breakfast
  • Restaurant
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Things to do
  • Pool
  • Hot Tub
  • Restaurant
Room types
  • Non-Smoking Rooms
  • Suites
  • Kitchenette
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Children Activities (Kid / Family Friendly)
  • Free Parking
  • Free Breakfast
  • Laundry Service
  • Multilingual Staff
  • Meeting Rooms
  • Business Centre with Internet Access
  • Self-Serve Laundry
Official Description (provided by the hotel)
Situated in the stunning Great Smoky Mountains National Park, your Gatlinburg hotel offers a great location as well as the best amenities. Enjoy a playground on the property, ideal for families traveling with kids. The Little Pigeon River runs completely around the property, with a river walk on site. The concrete walk around the river is ideal for a romantic evening stroll or to instantly get in touch with nature. A picnic area with grills completes this picture of perfection, and is a big reason why this Gatlinburg hotel is a favorite in the summer months. ... more   less 

Additional Information about BEST WESTERN Twin Islands

Address: 539 Parkway, Gatlinburg, TN 37738-3201
Region: United States > Tennessee > Sevier County > Gatlinburg
Price Range: RM446 - RM710 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — BEST WESTERN Twin Islands 2.5*
Number of rooms: 113
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Booking.com, Travelocity and Cancelon so you can book your BEST WESTERN Twin Islands reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Best Western Twin Islands Hotel Gatlinburg
Best Western Hotel Gatlinburg
Best Western Gatlinburg
Gatlinburg Best Western
Hotel Style:
#21 Romantic Hotel in Gatlinburg
#28 Family Hotel in Gatlinburg
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Questions & Answers

Here's what travellers have asked, with answers from BEST WESTERN Twin Islands staff and other travellers.
21 questions
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“It is no more so can't comment further”
 of 5 bubbles R5130FWkevinh, 2 Dec 2016 | Read review
“upper floor furtherest from the road”
 of 5 bubbles GrandmaCody, 30 Nov 2016 | Read review
“417 was unique and 464 is on the end where the two rivers meet. Their only drawback is no private balconies.”
 of 5 bubbles Engelbert30184, 28 Nov 2016 | Read review
“Room was chilling even though the heating unit was set on 82, cold air coming from door area, bathroom area was cold.”
 of 5 bubbles 374claudineb, 21 Nov 2016 | Read review
“Book fast...little time remaining for this location.”
 of 5 bubbles Kenneth333, 8 Nov 2016 | Read review
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