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Chalet Inn

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221 Reviews from our TripAdvisor Community

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Showing 219: English reviews
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Reviewed 1 week ago

Don't let the pictures fool you, the property is not updated and very old. There is no lobby and you will have to drive down to the econo lodge to check in. The property is dark and the tunnels leading to the rooms are not well lit and slick. The bed was super uncomfortable and the only update was the...

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Helpful?
Thank Jess M
Micki P, General Manager at Chalet Inn, responded to this review

Thank you for taking time to leave a review about your stay. We apologize for not meeting your expectations and for any inconvenience you may have had during your stay. The Chalet Inn is an older property with more of a rustic cabin type feel and a lot of interesting character, it is currently in the process of being renovated....

Woodbury, Tennessee
Reviewed 2 weeks ago

Enjoyed my stay. Cozy place for a weekend get away. Clean rooms, nice staff, and awesome location. It's close to the action but off the main path so you don't have to worried about the hussel and bussel of the main action. I would stay at this location again.

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Helpful?
Thank c0chran
Micki P, General Manager at Chalet Inn, responded to this review

We're glad that you enjoyed your stay at the Chalet Inn and thank you for your review. We are happy that you found your room clean, the location awesome and our staff nice. The Chalet Inn is an older property with a rustic cabin type feel to it and your right about the location being close enough to walk to...

Cincinnati, Ohio
Reviewed 3 weeks ago

Weekend get away with my boyfriend. Had a great time and the room was great. Would highly recommend the Chalet Inn. We will definitely be back. We love Gatlinburg and was glad to see that not everything was destroyed by the fires.

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Thank melisab881
Micki P, General Manager at Chalet Inn, responded to this review

Thank you very much for leaving a review about your recent stay at the Chalet Inn in Gatlinburg TN. We're happy that you thought the room was great and had a great time while you were here. The wildfires did get close to our property but the clean up company were fast at getting started so we could get up...

Campbellsville, Kentucky
Reviewed 4 weeks ago

This room in particular was very dirty, not enough of pillows and bathroom appliances for two people, uncomfortable bed but spectacular view though the window. No WiFi connection and tv connection was also poor. loved the fire place.

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Thank atuman_255218
Micki P, General Manager at Chalet Inn, responded to this review

Thank you for taking time to leave a review about your recent stay. We are glad that you enjoyed the view and loved the fireplace. The Chalet is an older property with a rustic cabin feel to it. We are in the process of renovating, we apologize for the wifi/tv connection and will have our maintenance department look into that...

Nacogdoches
Reviewed 4 weeks ago

Was a very good trip and great customer service. The front desk was opened 24-7. Was very impressed with Janna, who was working the front desk. The view from my room was the best in Gatlinburg. I will be staying at the Chalet Inn again!

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Helpful?
Thank joanl949
Micki P, General Manager at Chalet Inn, responded to this review

Thank you very much for your kind review. We are happy that you enjoyed you stay at the Chalet Inn. The Chalet Inn is an older property with lots of character and history, it has more of a rustic cabin type feel to it, and we are glad you enjoyed it. You are correct about some of the views, they...

Gatlinburg, Tennessee
Reviewed 4 weeks ago via mobile

My boyfriend & I stayed for three nights and I wanted to leave before the first night was even over. The only reason we didn't leave was because we knew we wouldn't be in the room much and it was too much of a hassle to switch hotels. The room is old, so are the appliances & none of the...

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Helpful?
Thank gabbyjones07
Micki P, General Manager at Chalet Inn, responded to this review

Thank you for leaving a review about your recent stay. We apologize for any inconvenience you may have experienced while you were here. The Chalet Inn is an older property, it's has a rustic cottage type feel and a lot of history, it is in the long process of being renovated, the bedding and bathrooms are almost complete and we...

Kingsport, Tennessee
Reviewed 4 weeks ago

Our room was clean and very spacious. Staff was very friendly and acomidating. We visit this area a few times a year and will definetly stay here again! Room had everything needed to keep everyone happy and comfortable.

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Thank tomsK4800RB
Micki P, General Manager at Chalet Inn, responded to this review

We want to thank you for leaving a review about your recent stay at the Chalet Inn. We are very happy that you enjoyed your visit and found your room clean and spacious. The Chalet is an older property with lots of character, it has more of a rustic cabin type feel to it. We're glad that our staff was...

Reviewed 20 February 2017 via mobile

This place was awesome very close to strip. Staff was great and friendly. The scenery was great from the view of the balcony. It was a nice stay from home. We will definitely be back to this inn. would highly recommend the chalet inn.

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Helpful?
Thank Seth P
Micki P, General Manager at Chalet Inn, responded to this review

Thank you very much for leaving a review about your recent stay at the Chalet Inn. We are happy that our staff was friendly and helpful. You are right, the Chalet Inn is very close to the main street and there are some great views from the balcony's, being an older property the Chalet has more of a rustic cabin...

Jasper, Alabama
Reviewed 17 February 2017

The inn is older but was very clean. The beds were comfortable but the comforters should be replaced. The small fridge was just big enough to store our drinks and snacks for the weekend. The room had a very strong smoke smell but considering the fire got as close as it did, that could be expected.

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Thank myrae725
Micki P, General Manager at Chalet Inn, responded to this review

Thank you for leaving a review about your recent stay at the Chalet Inn. We are happy that you had a comfortable stay. You are correct, the Chalet is an older property, it has more of a rustic cabin type feel to it, and yes, the wildfires did get really close but thankfully the two main buildings survived the fires...

Hickory, North Carolina
Reviewed 17 February 2017

This place was not good at all! The office was not even in the building so we had to check in at another hotel and then drive to the actual property. This creates a lot of confusion when calling for anything because you never know what hotel you are calling. Upon arrival in the actual building, it smelled in the...

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Thank bkhendrix12
Micki P, General Manager at Chalet Inn, responded to this review

Thank you for leaving a review about your stay at the Chalet Inn. We apologize for any inconvenience you had during your stay. The Chalet Inn, located about 500ft behind the office, is an older property with more of a rustic cabin type feel to it. We hope you had no other issues with the door key after the front...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
About the property
  • Non-Smoking Hotel
Things to do
  • Pool
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
Official Description (provided by the hotel)
Resting majestically above the town, Chalet Inn maintains the kind of rustic elegance once known to all great smoky mountain resorts. The Inn's landscaped surroundings, mountain stone architecture and charming character-filled rooms make you feel a world away. Yet, the attractions of Gatlinburg are just a few blocks away. The Inn is just two blocks from Ober Gatlinburg Aerial Tramway, with Ripley's Aquarium of the Smokies just 5 blocks away. ... more   less 

Additional Information about Chalet Inn

Address: 516 Sunset Dr, Gatlinburg, TN 37738-3122 (Formerly Fabulous Chalet Inn)
Region: United States > Tennessee > Sevier County > Gatlinburg
Price Range: RM252 - RM576 (Based on Average Rates for a Standard Room)
Hotel Class:2 star — Chalet Inn 2*
Number of rooms: 35
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Also Known As:
Fabulous Chalet Hotel Gatlinburg
Best Western Gatlinburg
Fabulous Chalet Gatlinburg
Gatlinburg Best Western
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Questions & Answers

Here's what travellers have asked, with answers from Chalet Inn staff and other travellers.
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Questions? Get answers from Chalet Inn staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Romm 201 awesome”
 of 5 bubbles 131valeriew, 23 Jan 2017 | Read review
“do not stay in the top right room get a bigger hot water tank .”
 of 5 bubbles monalisa6322, 2 Dec 2016 | Read review
“Ask for the panoramic room if its available. It looked neat and the balcony view is good.”
 of 5 bubbles LongTimeComing1974, 26 Oct 2016 | Read review
“Room sizes vary a lot. Some very spacious, some average.”
 of 5 bubbles jml2149, 26 Oct 2016 | Read review
“The main building smelled musty, not sure what the other building was like. Open the balcony door for a while to let some fresh air in.”
 of 5 bubbles eezydivr, 21 Oct 2016 | Read review
5 of 5