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Crossroads Inn and Suites

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Crossroads Inn and Suites
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438 Reviews from our TripAdvisor Community

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Showing 427: English reviews
Wise, VA
Reviewed 11 October 2016 via mobile

It's pricey compared to its standard. More or less clean but bathroom wasn't very clean...full of mold. Breakfast was ok but not very fresh. We stayed in rook 203 and the guys who stayed in 202 were complaining about their air conditioner.

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1Thank ZDK
Reviewed 11 October 2016 via mobile

Called this hotel at midnight had to leave another due to a bug problem spoke with Nick the night manager he was amazing, great customer service told him was our honeymoon Gm Melissa left champagne. Great Service and super clean. Highly recommend

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1Thank Tkcali
Reviewed 10 October 2016 via mobile

My family and I stayed at the Crossroads Inn overnight during Fall Break. We booked a room with two queen beds. The room was large, clean and tastefully decorated. The two sinks were a plus. We needed extra wash cloths and the friendly staff had them to us 5 minutes later. The Inn is located on the Parkway, so we...

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1Thank CMcLeod07
Portage, Indiana
Reviewed 9 October 2016 via mobile

Great location, clean, and good price. My wife and I were able to walk everywhere from this location. The breakfast was ok, but it was also free. The view from the back of the hotel was non existent but you have a great view from the front of every room.

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1Thank bmcfunk
Douglasville, Georgia
Reviewed 8 October 2016 via mobile

My fiance and I stayed here in October of 2016. This was my first visit to Gatlinburg but had been told by friends and family the best thing to do is stay in a centrally located hotel and just walk everywhere, instead of trying to drive and park. This inn was perfect for that. It was close enough that we...

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1Thank ReviewerAm22
Houston, Texas
Reviewed 8 October 2016 via mobile

The hotel had nice big rooms that felt pretty clean. I am fussy about clean bathroom and noticed a couple of dirty corners. Other than that the hotel provided a nice breakfast, had pleasant rooms and was in an area where we could walk to most places in town.

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1Thank mkblind
Valdosta
Reviewed 8 October 2016

My wife and I checked in the Crossroads Inn and Suites for about the tenth time in the last three years. Great people at the front desk and our check in was quick and painless. We stayed in one of the jacuzzi suites again. What a way to wind down after a long day! The room was clean and fresh....

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2Thank Michael R
Reviewed 7 October 2016 via mobile

We decided to take a last minute trip to the aquarium. This hotel was affordable and close. We checked in, the parking was a little difficult but finally found a spot. The room was nice and clean. We were on the bottom floor near the vending and heard everything outside - trash truck at 3:30am, traffic, vending, etc. The beds...

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1Thank Tiffany M
Reviewed 5 October 2016 via mobile

My family spend 4 nights at Crossroads. We were not overly impressed but it did the job. We went with a queen suite and really liked how there was a sitting area and a bedroom. This helped make space for our family. At some point I miss read and thought the couch as a fold out...I was wrong. The rooms...

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1Thank Brittany C
Reviewed 23 September 2016

My first visit at this hotel. The bed was comfortable and the suite room was very spacious and we enjoyed the in room jacuzzi. Cleanliness was okay, the walls had some marks or spots on them that if they werent dirty then perhaps the walls should be touched up to look nicer and cleaner. Found a few stray hairs but...

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1Thank julie r

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Breakfast included
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Hot Tub
  • Fitness Centre with Gym / Workout Room
Room types
  • Accessible rooms
  • Non-Smoking Rooms
  • Suites
  • Kitchenette
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Breakfast included
  • Multilingual Staff
  • Self-Serve Laundry
  • Free Parking
  • Meeting Rooms
  • Business Centre with Internet Access
Official Description (provided by the hotel)
The Ogle family invites you to enjoy your next family vacation in the Smokies with us where you will enjoy comfort, convenience and affordability in Gatlinburg lodging. You will be only one mile from the entrance to The Great Smoky Mountains National Park and our convenient parkway location is just a short walk away from the best attractions and restaurants in Gatlinburg. ... more   less 

Additional Information about Crossroads Inn and Suites

Address: 440 Parkway, Gatlinburg, TN 37738-3008 (Formerly Best Western)
Region: United States > Tennessee > Sevier County > Gatlinburg
Price Range: RM481 - RM781 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Crossroads Inn and Suites 2.5*
Number of rooms: 78
Reservation Options:
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Also Known As:
Best Western Crossroads Hotel Gatlinburg
Best Western Crossroads Inn Gatlinburg
Best Western Gatlinburg
Gatlinburg Best Western
Hotel Style:
#27 Family Hotel in Gatlinburg
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Questions & Answers

Here's what travellers have asked, with answers from Crossroads Inn and Suites staff and other travellers.
14 questions
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Questions? Get answers from Crossroads Inn and Suites staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Rooms under the kitchen dining area is very noisy early in the morning (some of the # 300 rooms)”
 of 5 bubbles jeremyr19, 3 Mar 2017 | Read review
“Nice views, just stay away from rooms near the elevator”
 of 5 bubbles waywyrd1, 2 Jan 2017 | Read review
“Make sure there aren't stairs...unless you don't mind.”
 of 5 bubbles mrwilliams1988, 1 Jan 2017 | Read review
“ground floor rooms offer quick and easy loading and departure.”
 of 5 bubbles 106DonF, 1 Nov 2016 | Read review
“Pay a little more for one of the jacuzzi rooms! It is worth it!”
 of 5 bubbles 885michaelr885, 8 Oct 2016 | Read review
5 of 5