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Brookside Resort

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Brookside Resort
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917 Reviews from our TripAdvisor Community

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Showing 912: English reviews
Wise, Virginia
Reviewed 5 August 2016

The room smelt like smoke covered with febreze. There was a half used toilet paper. The sink and bathtub were gross and not cleaned. There were flies everywhere. It was gross and I would not recommend staying here. The service was rude when we asked for another room. And the second room we got was not as dirty but the...

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Thank taylors573
Melbourne, Florida
Reviewed 4 August 2016

This hotel beats all around...our queen room came with a FULL KITCHEN...the beds are great...the pool is AMAZING for little ones...about 2 miles from here is a food city to save $$, and yes you can cook in your room....SO HAPPY WITH THIS HOTEL...off tourist destination so you can actually be close to nature.

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Thank alex32935
Denise T, Manager at Brookside Resort, responded to this review

Hello, Thank you for choosing our hotel, and for taking the time to write a review! We are so glad to hear that you enjoyed your accommodations (improvements are being mad to lighten up the living spaces). Our hotel aims to provide a truly unique experience, and we are thrilled that we were able to exceed your expectations. We look...

Lilburn, Georgia
Reviewed 3 August 2016

My room was nicely renovated with a little rustic charm. The balcony over the "Brook" (really a River) was very relaxing. Weather was nice and the grounds were good for walking around and exploring. Not far from downtown but there was plenty of things to do nearby.

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Thank SheldonD
Denise T, Manager at Brookside Resort, responded to this review

Hello, Thank you for choosing our hotel, and for taking the time to write a review! We are so glad to hear that you enjoyed your accommodations (improvements are being mad to lighten up the living spaces). Our hotel aims to provide a truly unique experience, and we are thrilled that we were able to exceed your expectations. We look...

chester
Reviewed 3 August 2016

Manger front end name was Rachel. Very rude inconsiderate and unprofessional. Owners need to consider changes in there managerial staff. Overall we enjoyed our stay. Room was very nice and clean. Pools were very nice.

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Thank darlabeckwith
Denise T, Manager at Brookside Resort, responded to this review

Hello, Thank you for choosing our hotel, and for taking the time to write a review! We are so glad to hear that you enjoyed your accommodations (improvements are being mad to lighten up the living spaces). Our hotel aims to provide a truly unique experience, and we are thrilled that we were able to exceed your expectations. We look...

Antioch, Illinois
Reviewed 2 August 2016

Fairly okay Resort for the money. The room we stayed in nothing was updated in what it looked like 30 plus years. Bathtub floor was yellow from age. Since we stayed in what it looked like the old part of the resort, there was no good clear passage to the swimming pool. The beds were not comfortable and pillows were...

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Thank renee263
Denise T, Manager at Brookside Resort, responded to this review

Thank you very much for your candid review of your recent stay at our hotel. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. I greatly appreciate your comments about aspects of the room that need updating. It is a pleasure to announce that we will be implementing many of these upgrades...

Campton, Kentucky
Reviewed 2 August 2016

We enjoyed our stay. The staff was very helpful and nice. We will be planning another trip soon to visit. The breakfast was good. Very peaceful place. So close to down town we walked everywhere. This resort is the best.

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Thank dillardblackburn1234
Denise T, Manager at Brookside Resort, responded to this review

Hello, Thank you for choosing our hotel, and for taking the time to write a review! We are so glad to hear that you enjoyed your accommodations (improvements are being mad to lighten up the living spaces). Our hotel aims to provide a truly unique experience, and we are thrilled that we were able to exceed your expectations. We look...

Lenoir, North Carolina
Reviewed 1 August 2016

We arrived a couple of hours early and was not allowed to go to our room the Wi-Fi did not work we had a nice breakfast the pool was very nice the rooms are nice The View was nice like the sound of the river the ice machine on the top floor then work but all in all it was...

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Thank mayfordp2016
Denise T, Manager at Brookside Resort, responded to this review

Thank you very much for your candid review of your recent stay at our hotel. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. I greatly appreciate your comments about aspects of the room that need updating. It is a pleasure to announce that we will be implementing many of these upgrades...

Reviewed 1 August 2016

This was our 5th time staying at this resort. The staff is very friendly and accomadating! Trolley stops in front of the office or its just a short walk to Gatlinburg which is nice! Also love the pools!

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Thank Evie L
Denise T, Manager at Brookside Resort, responded to this review

Hello, Thank you for choosing our hotel, and for taking the time to write a review! We are so glad to hear that you enjoyed your accommodations (improvements are being mad to lighten up the living spaces). Our hotel aims to provide a truly unique experience, and we are thrilled that we were able to exceed your expectations. We look...

Reviewed 31 July 2016 via mobile

My husband and I took a weekend trip and stayed here. Staff was extremely friendly and professional. The room was absolutely amazing. Newly updated and the balcony over the water was a wonderful place to sit and relax. Will def be booking here again.

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Helpful?
Thank Amanda B
Denise T, Manager at Brookside Resort, responded to this review

Hello, Thank you for choosing our hotel, and for taking the time to write a review! We are so glad to hear that you enjoyed your accommodations (improvements are being mad to lighten up the living spaces). Our hotel aims to provide a truly unique experience, and we are thrilled that we were able to exceed your expectations. We look...

Bowling Green, Kentucky
Reviewed 28 July 2016

While being outdated, the property had a very nice welcoming feel. It embodied the feel you get while visiting Gatlinburg. It would have been nice to see some of the things updated like the shower. The beds were very comfortable and was very spacious especially having a family of 6.

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Thank adamsK5877HY
Denise T, Manager at Brookside Resort, responded to this review

Thank you very much for your candid review of your recent stay at our hotel. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. I greatly appreciate your comments about aspects of the room that need updating. It is a pleasure to announce that we will be implementing many of these upgrades...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Things to do
  • Pool
  • Hot Tub
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Free Parking
  • Breakfast included
  • Meeting Rooms
  • Business Centre with Internet Access
  • Banquet Room
  • Self-Serve Laundry
Official Description (provided by the hotel)
We are City Close but Country Quiet. Brookside Resort is just 3 blocks from downtown Gatlinburg, 4/10 mile up on 321 at Light 3. When you're on the property, it feels like you're in the country yet a short walk to downtown. The Gatlinburg Trolley stops in front of the office. Most of our large rooms have private streamside balconies and wonderful amenities. Season after season, you will love coming back to Brookside Resort. We take great pride in Brookside Resort and in providing outstanding customer service. We offer a wide range of amenities right here on the grounds. Brookside has a basketball court, Shuffleboard, a sun deck, BBQ Grills, 2 outdoor pools, a "River Walk" path along the river. Brookside provides a free hot continental breakfast offering the traditional Southern "Biscuits & Gravy", "Teddy Bear" waffles, hot oatmeal with brown sugar & raisins, a variety of cold cereals, pastries, orange juice, milk and coffee are available. Brookside Resort was built in 1931, 3 years before the Great Smoky Mountains National Park was declared and was once considered one of Gatlinburg's premier hotels. Brookside Resort over the years, has been through many transitions. The new management of Brookside Resort has spent hundreds of thousands of dollars to bring back the exterior charm of Brookside Resort and now are facing the interior renovations with gusto and dedication. The towers now have 39" LED televisions, radio/alarms with phone docks, new carpeting and tiled foyers, Wi-Fi throughout the property, in-room safes, new linens, and many have remodeled bathrooms with much more to come. The staff at Brookside welcomes you to Gatlinburg!! ... more   less 

Additional Information about Brookside Resort

Address: 463 E Parkway, Gatlinburg, TN 37738-4904
Region: United States > Tennessee > Sevier County > Gatlinburg
Price Range: RM236 - RM489 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Brookside Resort 2.5*
Number of rooms: 98
Reservation Options:
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Also Known As:
Brookside Hotel Gatlinburg
Brookside Motel Gatlinburg
Brookside Resort Gatlinburg
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Questions & Answers

Here's what travellers have asked, with answers from Brookside Resort staff and other travellers.
16 questions
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Saint Louis, Missouri
over a year ago
Gladstone, Virginia
over a year ago
Lebanon, Ohio
over a year ago

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Questions? Get answers from Brookside Resort staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“it was amazing , always when you leave the room we left service request to clean and they did :)”
 of 5 bubbles mirtzap, 11 Jan 2017 | Read review
“Don't choose any room is my advice”
  • nice little dining area
  • aweome tub, too bad the bath wasn't clearn
  • dining area
  • Ugly furnishings but pretty fireplace
  • bathroom sink
  • Old carpet, tired decor
 of 5 bubbles patr95, 1 Jan 2017 | Read review
“Ask when and if the room has been remodeled.”
 of 5 bubbles TNTravelRN, 29 Dec 2016 | Read review
“don't be afraid......try it....you never know”
 of 5 bubbles mtnhopeful, 24 Dec 2016 | Read review
“room 118 was perfect. close to breakfast bar and right in middle of brook.”
 of 5 bubbles angel61048, 5 Dec 2016 | Read review
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