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Brookside Resort

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891 Reviews from our TripAdvisor Community

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Showing 886: English reviews
Princeton, Iowa
1 review
Reviewed 13 July 2016

Nice location. Nice pool. Mountain stream flowing outside of balcony is great. Breakfast needs to be open before 830. Bathroom remodel is going well. The next step needs to be flooring replacement throughout.

Review collected in partnership with this hotel

Helpful?
Thank jimwilk2016
Denise T, Manager at Brookside Resort, responded to this review

Thank you very much for your candid review of your recent stay at our hotel. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. I greatly appreciate your comments about aspects of the room that need updating. It is a pleasure to announce that we will be implementing many of these upgrades... More 

Metropolis, Illinois
1 review
Reviewed 12 July 2016

An adequate room, with decent service. The view of the Little Pigeon River from the balcony was a nice surprise. The hotel is far enough away from downtown that you don't have terrible traffic, and are closer to the outdoor attractions. The pool was nice.

Review collected in partnership with this hotel

Helpful?
Thank lleini_744798
Denise T, Manager at Brookside Resort, responded to this review

Hello, Thank you for choosing our hotel, and for taking the time to write a review! We are so glad to hear that you enjoyed your accommodations (improvements are being mad to lighten up the living spaces). Our hotel aims to provide a truly unique experience, and we are thrilled that we were able to exceed your expectations. We look... More 

Smyrna, Georgia
1 review
Reviewed 11 July 2016

Nice place for family. Great staff..real nice pool area greAt play ground for the kid's.. beautiful stream running in the back of the room.. love it being within walking distance of downtown Gatlinburg...

Review collected in partnership with this hotel

Helpful?
Thank kimberlypitts
Denise T, Manager at Brookside Resort, responded to this review

Hello, Thank you for choosing our hotel, and for taking the time to write a review! We are so glad to hear that you enjoyed your accommodations (improvements are being mad to lighten up the living spaces). Our hotel aims to provide a truly unique experience, and we are thrilled that we were able to exceed your expectations. We look... More 

Pittsburgh, Pennsylvania
1 review
Reviewed 11 July 2016

The rooms are outdated but very clean. Staff very friendly. They are in the process of updating the rooms. Walking distance to the Gatlinburg strip. The value is there with this hotel. Exercise room was nice also. Even a cable machine..

Review collected in partnership with this hotel

Helpful?
Thank vogeltodd
Denise T, Manager at Brookside Resort, responded to this review

Thank you very much for your candid review of your recent stay at our hotel. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. I greatly appreciate your comments about aspects of the room that need updating. It is a pleasure to announce that we will be implementing many of these upgrades... More 

Lilburn, Georgia
1 review
Reviewed 11 July 2016

It was a very nice, comfortable spot to stay. The service and personnel were great. The breakfast was very good. Did not use the pool. Gatlinburg and Pigeon Forge were very busy, Too busy. Would have loved more amenities and relaxation from the busy town. It is too touristy for me, high costs and always money oriented.

Review collected in partnership with this hotel

Helpful?
Thank Ronald C
Denise T, Manager at Brookside Resort, responded to this review

Hello, Thank you for choosing our hotel, and for taking the time to write a review! We are so glad to hear that you enjoyed your accommodations (improvements are being mad to lighten up the living spaces). Our hotel aims to provide a truly unique experience, and we are thrilled that we were able to exceed your expectations. We look... More 

Dayton, Ohio
1 review
Reviewed 11 July 2016

We had a king sized room with a balcony. When we got there, our room had 5 flies flying around and we didn't think it was a problem; so we killed them and 20 minutes later we had 5 more flying around. The flies were so bad that we had them biting us at night and under our sheets. We... More 

Review collected in partnership with this hotel

Helpful?
Thank megane295
Denise T, Manager at Brookside Resort, responded to this review

Thank you very much for your candid review of your recent stay at our hotel. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. I greatly appreciate your comments about aspects of the room that need updating. It is a pleasure to announce that we will be implementing many of these upgrades... More 

Oak Ridge, Tennessee
Level Contributor
41 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 10 July 2016

My wife had stayed here before with her sisters and got us a Groupon discount for a night away. She tried to play it down, by saying it was "older" and "don't expect much" since I travel a lot and stay at a lot of upscale hotels on business. She needn't have worried. I loved the Brookside. It was clean... More 

Helpful?
Thank BruceTENN
Denise T, Manager at Brookside Resort, responded to this review

Hello, Thank you for choosing our hotel, and for taking the time to write a review! We are so glad to hear that you enjoyed your accommodations (improvements are being mad to lighten up the living spaces). Our hotel aims to provide a truly unique experience, and we are thrilled that we were able to exceed your expectations. We look... More 

Oak Ridge, Tennessee
1 review
Reviewed 7 July 2016

Old style Gatlinburg resort in the quieter end of town. We really love the balconies overlooking the creek and the mature trees left along the creek! Great spot for 4th of July, as parade starts just outside the resort. Also shuttle to town stops right outside office. Great pools.

Review collected in partnership with this hotel

Helpful?
Thank Susan G
Denise T, Manager at Brookside Resort, responded to this review

Dear Guest. I appreciate your positive feedback about our hotel. We do take pride in catering to our guests’ needs the best way we can. If you’re traveling to our area gain soon, don’t hesitate to call us. More 

Knoxville
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 7 July 2016

The place is run down. The beds are horrible. You could smell someone smoking marijuana in the room next to us and it came into our bathroom through the bathroom vent. The breakfast had nothing but starches and bread. No protein of any kind. The front desk people were very unfriendly and short. We have stayed there the last 3... More 

Review collected in partnership with this hotel

Helpful?
2 Thank 575jason
Denise T, Manager at Brookside Resort, responded to this review

Thank you very much for your candid review of your recent stay at our hotel. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. I greatly appreciate your comments about aspects of the room that need updating. It is a pleasure to announce that we will be implementing many of these upgrades... More 

Burns, Tennessee
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 7 July 2016

This is an older Hotel but has been remodeled. The room was very large with a fireplace, mid sized fridge, coffee pot and microwave. It had a balcony that overlooked the river. Very nice! They have a large pool with a waterfall and two fun slides.

Review collected in partnership with this hotel

Helpful?
1 Thank ledens_607662
Denise T, Manager at Brookside Resort, responded to this review

Dear Guest. I appreciate your positive feedback about our hotel. We do take pride in catering to our guests’ needs the best way we can. If you’re traveling to our area gain soon, don’t hesitate to call us. More 

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Free Breakfast
  • Fitness Centre with Gym / Workout Room
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Things to do
  • Pool
  • Hot Tub
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Free Parking
  • Free Breakfast
  • Meeting Rooms
  • Business Centre with Internet Access
  • Self-Serve Laundry
Official Description (provided by the hotel)
We are City Close but Country Quiet. Brookside Resort is just 3 blocks from downtown Gatlinburg, 4/10 mile up on 321 at Light 3. When you're on the property, it feels like you're in the country yet a short walk to downtown. The Gatlinburg Trolley stops in front of the office. Most of our large rooms have private streamside balconies and wonderful amenities. Season after season, you will love coming back to Brookside Resort. We take great pride in Brookside Resort and in providing outstanding customer service. We offer a wide range of amenities right here on the grounds. Brookside has a basketball court, Shuffleboard, a sun deck, BBQ Grills, 2 outdoor pools, a "River Walk" path along the river. Brookside provides a free hot continental breakfast offering the traditional Southern "Biscuits & Gravy", "Teddy Bear" waffles, hot oatmeal with brown sugar & raisins, a variety of cold cereals, pastries, orange juice, milk and coffee are available. Brookside Resort was built in 1931, 3 years before the Great Smoky Mountains National Park was declared and was once considered one of Gatlinburg's premier hotels. Brookside Resort over the years, has been through many transitions. The new management of Brookside Resort has spent hundreds of thousands of dollars to bring back the exterior charm of Brookside Resort and now are facing the interior renovations with gusto and dedication. The towers now have 39" LED televisions, radio/alarms with phone docks, new carpeting and tiled foyers, Wi-Fi throughout the property, in-room safes, new linens, and many have remodeled bathrooms with much more to come. The staff at Brookside welcomes you to Gatlinburg!! ... more   less 

Additional Information about Brookside Resort

Address: 463 E Parkway, Gatlinburg, TN 37738-4904
Region: United States > Tennessee > Sevier County > Gatlinburg
Price Range: RM228 - RM612 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Brookside Resort 2.5*
Number of rooms: 98
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Also Known As:
Brookside Hotel Gatlinburg
Brookside Motel Gatlinburg
Brookside Resort Gatlinburg
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Questions & Answers

Here's what travellers have asked, with answers from Brookside Resort staff and other travellers.
16 questions
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Saint Louis, Missouri
10 months ago
Gladstone, Virginia
over a year ago
Lebanon, Ohio
over a year ago

See all questions (16)

Questions? Get answers from Brookside Resort staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Get a room that overlooks the stream!!!!!”
 of 5 bubbles blackbears15, 29 Nov 2016 | Read review
“Double Queen, Kitchenette ”
 of 5 bubbles 401ritat, 25 Nov 2016 | Read review
“Our room was actually larger than expected, with plenty of space to move around (including a counter area with sink, microwave and fridge), a wood-burning fireplace, with plenty of accessible outlets for chargers, etc., and sufficient drawer space and place to put suitcases up off the floor! ”
 of 5 bubbles E5705DLlindab, 14 Nov 2016 | Read review
“Room needs to have cleaner sheets and blanket. Bed and pillows were comfy. Also tv wasn't working, had to have person come fix the cable wiring. ”
 of 5 bubbles joognu, 8 Nov 2016 | Read review
“Loved the bottom floor because we could sit on our balcony while the kids played in the creek!”
 of 5 bubbles lovewater05, 1 Nov 2016 | Read review
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