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The Edgewater Hotel

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The Edgewater Hotel
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874 Reviews from our TripAdvisor Community

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Showing 872: English reviews
Hartsville, South Carolina
Reviewed yesterday NEWvia mobile

Would stay here again with a creek side room, and view of the town. The rooms in back are just views of the mountain side and trees. Room 844 had a leak from the jacuzzi because the floor was wet between it and the bed. We never used the jacuzzi. Elevators are crazy slow but all in all, an ok...

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Helpful?
Thank tba7673
Knoxville, Tennessee
Reviewed 5 days ago NEW

From check in to the continental breakfast on the morning we left, the employees were friendly and helpful. The hotel is clean and our room on the 8th floor was spacious. Our creekside room had a good view of downtown from the balcony. Small refrigerator, microwave, and coffemaker were really convenient. The Edgewater is only a block off the main...

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Thank K K
joann001, Front Office Manager at The Edgewater Hotel, responded to this review

Thank you for choosing the Edgewater for your recent stay. I'm glad you enjoyed our hotel and our employees were friendly and accommodating. We hope to host you again when you are next in the Gatlinburg area. Best Regards,

Seymour, Tennessee
Reviewed 2 weeks ago

The Edgewater is an older building but is very clean and in good shape. The staff was very friendly and helpful. The hotel has a covered parking garage and is in a good location right off the main parkway but close enough to walk to many shops and places to eat.

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1Thank VOL_BRW
joann001, Front Office Manager at The Edgewater Hotel, responded to this review

Thank you for reviewing your stay at the Edgewater. I'm glad you enjoyed the convenience of accessing downtown in a matter of minutes. Convenience is always important when you have many things you want to do and a limited amount of time. We appreciate your comments regarding the hotel and look forward to hosting you again when travel plans bring...

Gainesville, Georgia
Reviewed 4 weeks ago via mobile

Staff very courteous and helpful. Facilities were very clean and well maintained . Rooms are spacious . Hotel was in walking distance to main attractions and restaurants .Would recommend and stay there again.

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2Thank Carol G
joann001, Front Office Manager at The Edgewater Hotel, responded to this review

Thank you for reviewing your recent stay at the Edgewater. I'm glad you enjoyed your stay and appreciate your comments and recommendations. We look forward to hosting you again when you are next in the Gatlinburg area. Best Regards,

Asheville, United States
Reviewed 4 weeks ago via mobile

We stayed here because our regular hotel was closed due to smoke damage. We were pleased with how clean and quiet Edgewater is, even though they had a couple of groups of student groups staying there. They're a block away from the middle of the strip with a mountain behind and a stream in front. They have covered parking and...

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1Thank Vona A
joann001, Front Office Manager at The Edgewater Hotel, responded to this review

Thank you for choosing to stay at the Edgewater. We appreciate your comments and are glad that you enjoyed the variety of items on our Continental Breakfast. We look forward to hosting you again when travel plans bring you back to the Gatlinburg area. Best Regards,

Reviewed 2 January 2017 via mobile

Glad we visited gatlinburg after the fires. Edgewater hotel did a great job cleaning after the smoke damage. We could still smell a little smoke in the hallways. Once we got in our room it smelled clean and no smoke smells at all. Great location very close to the strip. Everything is with in walking distance. The pool was closed...

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1Thank Stephenie B
joann001, Front Office Manager at The Edgewater Hotel, responded to this review

Thank you for choosing the Edgewater for your girls trip. I'm glad you enjoyed your stay, but I'm sure sorry that your daughters couldn't enjoy our pool. It should be up and going with a nice "facelift" about mid-March. We look forward to seeing you on your next trip to Gatlinburg. Best Regards,

Reviewed 2 January 2017 via mobile

We are glad we went after the fires. Still at beautiful place to stay in gatlinburg. Very convenient location to everything. Edgewater did a great job cleaning from the smoke damage. The hallway had a little smell from the smoke. Once we got in our room there weren't any smells of smoke. The pool area was closed due to smoke...

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1Thank Stephenie B
joann001, Front Office Manager at The Edgewater Hotel, responded to this review

Thank you for posting regarding your stay after the devastating November fire. We're so fortunate that the Edgewater had minimal damage compared to other properties. Hopefully we will have our pool renovation completed when you are next in our area. It's going to be wonderful. We look forward to seeing you soon. Best Regards,

Reviewed 2 January 2017 via mobile

Older hotel that could use some updating. But the views are great, the room was clean and the staff was friendly. I had no problems with the food or the internet during my stay. The hotel definitely has location going for it. Right in the middle of town and close to everything.

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2Thank Jonathan C
joann001, Front Office Manager at The Edgewater Hotel, responded to this review

Thank you for reviewing your recent stay at the Edgewater. Your comments are appreciated and I'm glad your stay was enjoyable. Location is always a plus when staying in Gatlinburg; walking to the main strip in just a few minutes is great. Thanks again for choosing the Edgewater. We look forward to hosting you again when you are next in...

Knoxville, Tennessee
Reviewed 26 December 2016 via mobile

Some friends and I stayed here Christmas Eve. Our room was clean, although we didn't have any pillows. We had to go to the front desk and ask for some but they brought some up no problem. I'd say the decor is nice and fairly new. It's clean and spacious. Our balcony was over the river which was wonderful. The...

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Helpful?
1Thank Brittany B
joann001, Front Office Manager at The Edgewater Hotel, responded to this review

Thank you Brittany for reviewing your recent stay. I apologize that you had no pillows in your room. Due to the fire, everything was taken out for cleaning. I'm glad we were prompt in getting them to you. We appreciate your patronage and look forward to hosting you again when you are next in the Gatlinburg area. Best Regards,

hager hill ky
Reviewed 30 November 2016

The room was very nice,it was extremely clean. we called ahead and they were nice enough to have our fireplace lit when we arrived. The breakfast was very good. The girls at the front desk were extremely nice.You could not find better employees anywhere.Robbie,Roberta,Sue and Lisa do their very best to make you feel at home.The Edgewater is blessed to...

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3Thank Doug J
joann001, Front Office Manager at The Edgewater Hotel, responded to this review

Thank you for posting regarding your stay. Your comments are appreciated especially during this difficult time. We hope to host you again when we can open again after the wildfires in the Gatlinburg area and begin to take reservations again. Thank you again for your patronage.

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Breakfast included
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Food & drink at the hotel
Things to do
  • Pool
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Breakfast included
  • Meeting Rooms
  • Business Centre with Internet Access
  • Banquet Room
  • Conference Facilities
Official Description (provided by the hotel)
Redefining your Smoky Mountain lodging experience! In room micro-fridges, private balconies, complimentary continental breakfast, hotel wide WIFI, year round swimming are just a few privileges extended to you, our valued guest. Located "right smack in the center of Gatlinburg" at the entrance of the Great Smoky Mountains National Park and next to Ripleys Aquarium of the Smokies, our location is both perfect and convenient. ... more   less 

Additional Information about The Edgewater Hotel

Address: 402 River Rd, Gatlinburg, TN 37738-3200
Region: United States > Tennessee > Sevier County > Gatlinburg
Price Range: RM441 - RM1,270 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — The Edgewater Hotel 2.5*
Number of rooms: 205
Reservation Options:
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Hotel Style:
#6 Business Hotel in Gatlinburg
#20 Romantic Hotel in Gatlinburg
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Questions & Answers

Here's what travellers have asked, with answers from The Edgewater Hotel staff and other travellers.
20 questions
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Questions? Get answers from The Edgewater Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Upper floors on the creekside provide great views”
 of 5 bubbles 95KK, 15 Feb 2017 | Read review
“Get a front room over looking the stream and Gatlinburg for the view and higher up is quieter.”
 of 5 bubbles dougj640, 29 Nov 2016 | Read review
“Ask for a river view the hotel backs right up to the mountain its dark on the balcony at night nothing a simple porch light couldn't fix.”
 of 5 bubbles I2535FEtamaras, 24 Nov 2016 | Read review
“ask for a River view”
 of 5 bubbles DW1Louisville, 14 Nov 2016 | Read review
“Don't asked for a room close to the elevator because we did asked for one and they put us completely at the other end of the hall.”
 of 5 bubbles happymom64, 13 Nov 2016 | Read review
5 of 5