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The Edgewater Hotel

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The Edgewater Hotel
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904 Reviews from our TripAdvisor Community

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Showing 901: English reviews
Bremen, Georgia
Reviewed 29 December 2014

This was a wonderful place to stay with a great location. Gatlinburg is right at your back door. The hotel staff were all friendly and helpful. We look forward to staying here again. The pool was super cool with access to the outdoor pool underneath a wall. The fireplace in the room was awesome although we never figured out how...

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1Thank Long1109
joann001, Front Office Manager at The Edgewater Hotel, responded to this review

Thank you for taking the time to post on Trip Advisor regarding your stay at the Edgewater. I appreciate your positive comments and look forward to seeing you again when travel plans bring you back to Gatlinburg. Happy New Year,

Reviewed 23 December 2014

Background: We stayed at this property as part of a promotion to hear a sales presentation on a time share (not affiliated with the Edgewater). The time share company made our reservation at the Edgewater. We were not given an option of hotels. We told them we wanted to stay in Gatlinburg and thus, they accommodated us in that way....

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2Thank lindeemc
joann001, Front Office Manager at The Edgewater Hotel, responded to this review

Thank you for taking the time to review your recent stay at the Edgewater. I appreciate the honesty in your comments and your concerns. I hope that you will decide to consider the Edgewater on a future visit when you are next in the Gatlinburg area. Best Regards,

Reviewed 23 December 2014

We have stayed at the Edgewater at Christmas for many years. Our stay has always been a great experience. Check in is so easy and the staff have always been very friendly and helpful. The location is perfect for a visit to Gatlinburg. We will plan to visit Gatlinburg again next Christmas and booking a stay at the Edgewater will...

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1Thank Frank W
joann001, Front Office Manager at The Edgewater Hotel, responded to this review

Thank you for choosing the Edgewater when you're in Gatlinburg. We appreciate your patronage and your kind comments regarding your stay. We look forward to hosting you again when you are next in our area. Best Regards,

Smiths Grove, Kentucky, United States
Reviewed 21 December 2014

Everything went well and swift for checking in. The beds were very comfortable. I always stay at a place with an indoor pool, and you delivered! Not only was the temperature perfect, but the exchange to outside was fantastic! Your staff was extremely courteous and customer-service seemed to be foremost with them. I would definitly stay here again and recommend...

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1Thank Karen K
joann001, Front Office Manager at The Edgewater Hotel, responded to this review

Thank you for your Trip Advisor post. I appreciate your positive comments and your patronage and hope to host you again in the near future. Have a Merry Christmas and a Happy New Year.

Cambridge, Ohio
Reviewed 19 December 2014

Stayed here in December 2014. The staff was very helpful and friendly from booking to checkout. The parking garage is a little tight if you have a truck but fine if you drive a normal size car. The room was very clean and modern. All rooms have a small balcony and ours overlooked both the river and the parkway. The...

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Helpful?
Thank Gabriel R
joann001, Front Office Manager at The Edgewater Hotel, responded to this review

Thank you for taking the time to review your recent stay at the Edgewater. I appreciate your positive comments and will pass them on to our staff. We look forward to your return visit when travel plans bring you back to the Gatlinburg area. Merry Christmas and Happy New Year to you and your family,

Knoxville
Reviewed 14 December 2014 via mobile

A few months ago we were planning a trip to Gatlinburg on the spur of the moment. So we booked this hotel instead of our usual place that we stay. Within a few hours off booking the room we had a family medical situation which caused us to have to cancel our trip. That evening (only a few hours later...

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1Thank IrishCallina
joann001, Front Office Manager at The Edgewater Hotel, responded to this review

Thank you for taking the time to review your recent stay at the Edgewater. I'm sorry you had to reschedule your original reservation, but I'm glad we were able to offer you a room at a later date. I will discuss your comments with Senior Staff and appreciate your honesty and your concerns. I hope you will consider giving us...

Cedar Lake, Indiana
Reviewed 13 December 2014 via mobile

The lady at the front desk was very friendly...Our room was clean and comfortable, it also had a fire place in it. Which was nice because we didn't know they even offered them. Cute little private balconies too. We would definitely stay here again!!!

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Thank Marciatim
joann001, Front Office Manager at The Edgewater Hotel, responded to this review

Thank you for your comments regarding your recent stay. I will pass along your remarks to our staff. We look forward to hosting you again when travel plans bring you back to Gatlinburg. Merry Christmas to you and your family and I hope you have a Happy New Year!

Ringgold, Georgia
Reviewed 9 December 2014

Stayed here one night in November 2014. Hotel is right in the heart of downtown Gatlinburg and in walking distance to everything downtown. Hotel has free parking but spaces are very tight. Layout of the hotel is a bit odd. If you take the stairs up from parking area to lobby you have to cross back and forth around the...

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1Thank CHRIS A
joann001, Front Office Manager at The Edgewater Hotel, responded to this review

Thank you for taking the time to reveiw your stay at the Edgewater. I appreciate your comments and your concerns. I will ask the Maintenance Engineer to check the fireplace switches to be sure they are working properly. I hope you will consider the Edgewater again when you are next in the Gatlinburg area. Best Regards,

Lexington, KY
Reviewed 9 December 2014

Stayed here recently and was a little worried. As mentioned, this hotel is a little outdated but it is simple and clean. This is definitely one of the best hotels in Gatlinburg and it has a great location to walk to many shops and eateries. Great views if you are on the front of the hotel, the back looks at...

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2Thank soccercoach18
joann001, Front Office Manager at The Edgewater Hotel, responded to this review

Thank you for reviewing your recent stay with the Soccor Tournament. I appreciate your comments and I'm glad you enjoyed your visit. We look forward to hosting you again when travel plans bring you back to Gatlinburg. Best Regards,

Nashville, Tennessee
Reviewed 5 December 2014

My wife, my stepson & I spent 4 nights. Hotel has some age, as most in Gatlinburg do, but it was above a lot of them. Rooms were clean and nice. Check-in was fairly efficient. Breakfast was just not that great. My stepson enjoyed his 'private' room. We would stay there again but will again go out for breakfast.

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1Thank Rockoron1
joann001, Front Office Manager at The Edgewater Hotel, responded to this review

Thank you for taking the time to review your stay at the Edgewater. We appreciate your comments and hope to see you again when you are next in Gatlinburg. Best Regards,

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Amenities

Highlights
  • Pool
  • Free Parking
  • Breakfast included
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Food & drink at the hotel
Things to do
  • Pool
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Breakfast included
  • Meeting Rooms
  • Business Centre with Internet Access
  • Banquet Room
  • Conference Facilities
Official Description (provided by the hotel)
Redefining your Smoky Mountain lodging experience! In room micro-fridges, private balconies, complimentary continental breakfast, hotel wide WIFI, year round swimming are just a few privileges extended to you, our valued guest. Located "right smack in the center of Gatlinburg" at the entrance of the Great Smoky Mountains National Park and next to Ripleys Aquarium of the Smokies, our location is both perfect and convenient. ... more   less 

Additional Information about The Edgewater Hotel

Address: 402 River Rd, Gatlinburg, TN 37738-3200
Region: United States > Tennessee > Sevier County > Gatlinburg
Price Range: RM436 - RM911 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — The Edgewater Hotel 2.5*
Number of rooms: 205
Reservation Options:
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Hotel Style:
#6 Business Hotel in Gatlinburg
#20 Romantic Hotel in Gatlinburg
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Questions & Answers

Here's what travellers have asked, with answers from The Edgewater Hotel staff and other travellers.
24 questions
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Questions? Get answers from The Edgewater Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“The best view is the city\river side as high as possible.”
MountainMurf, 16 Apr 2017 | Read review
“if you want a good view, ask for the creekside rooms. If you want quiet, ask for the mountain side views.”
jesshoperose, 11 Apr 2017 | Read review
“Get a view of river.”
Christolphe, 11 Apr 2017 | Read review
“Ask for a waterside view!”
Emiliamd13, 10 Apr 2017 | Read review
“Rooms on the mountain side are quiet and peaceful.”
ahaskell, 30 Mar 2017 | Read review
5 of 5