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The Edgewater Hotel

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Traveller (285)
Room & Suite (157)
Pool & Beach (33)
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Overview
  • Excellent33%
  • Very good38%
  • Average17%
  • Poor8%
  • Terrible4%
Travellers talk about
AMENITIES
Free Wifi
Free Parking
Breakfast included
Air Conditioning
Pool
Non-Smoking Hotel
Suites
2 Star Hotel
All hotel details
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Reviews (1,054)
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Traveller rating
352
374
188
90
47
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LanguageEnglish
352
374
188
90
47
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All reviewscontinental breakfastparking garagemysterious mansionelevators were slowthe indoor outdoor poolthe riverwithin walking distancemountain sideyogurtthe main stripbiscuits and gravysmall balconywould stay here againgreat place to staythe room was nicespace needlerooms were very clean
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331 - 335 of 1,051 reviews
Reviewed 10 January 2016 via mobile

My husband stayed here 10 + years ago with his family and loved it so much that he wanted to take me back to it. We stayed 3 nights starting on NYE on the 8th floor in a mountain view suite with a balcony, fireplace...More

Thank Lauren M
Response from joann001, Front Office Manager at The Edgewater HotelResponded 12 January 2016

Thank you for your review of your recent stay at the Edgewater. We are always happy when we have return visitors such as your husband and we're happy to have you as a new guest. I will pass on all of your positive remarks to...More

Reviewed 7 January 2016

Could not get into room into after 4pm, housekeeper unpleasant bordering rude. The bed was so hard I could not sleep. The room even with a discount was expensive, not worth it at all. There were 10 of us, we rented 5 rooms. Wish it...More

1  Thank Tmmfreedom
Response from joann001, Front Office Manager at The Edgewater HotelResponded 14 January 2016

Thank you for your review regarding your stay at the Edgewater. Our normal check in time is 4pm and I apologize that you were unable to access your room at that time. When we have large check out situations, it can sometimes delay check ins....More

Reviewed 2 January 2016

We chose to stay here because it was within walking distance to most sights. This was handy because this was a first time visit for my mother to Gatlinburg and she had to use her wheelchair during the trip. I guess if there was anything...More

Thank medic1644
Response from joann001, Front Office Manager at The Edgewater HotelResponded 3 January 2016

Thank you for choosing the Edgewater for your mom's first visit to Gatlinburg. I'm glad she enjoyed her trip to our city. I agree that it would be nice to have a handicap room on the riverside of the hotel. I will add to management...More

Reviewed 30 December 2015

I needed an escape... and my escape place is Gatlinburg, TN. However, this week is one of the busiest of the year (New Years) and I wasn't sure I could get a room for my wife and I. After confirming that our usual place (Zoder's...More

Thank LocoTech
Response from joann001, Front Office Manager at The Edgewater HotelResponded 31 December 2015

Thank you for staying at the Edgewater this week. You're right, this is the busiest time of the year for Gatlinburg, but it's also a great time to visit the area. There's lots of lights and activities. I'm glad you enjoyed your accommodations and apologize...More

Reviewed 27 December 2015

It appeared that they took care of the hotel by some of the renovations. CONS: The room was okay nothing special. The fiber office cubical ceiling tiles were falling in in the bathroom.The towels was stinky. The pillows were like sleeping on rocks. The outlets...More

Thank Jennifer R
Response from joann001, Front Office Manager at The Edgewater HotelResponded 29 December 2015

Thank you for reviewing your recent visit at the Edgewater. We strive to offer excellent customer service to our guests and I apologize that we fell short during your stay. If you would contact me I would appreciate discussing your visit. You may reach me...More

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Pool
Free Parking
Free High Speed Internet (WiFi)
Breakfast included
Hotel Amenities
Free Parking
Breakfast included
Meeting Rooms
Business Centre with Internet Access
Banquet Room
Multilingual Staff
Conference Facilities
Room amenities
Air Conditioning
Microwave
Refrigerator in room
Things to do
Pool
Hot Tub
Heated pool
Indoor pool
Outdoor pool
Details
Price range
US$121 - US$184 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#6 Business Hotel in Gatlinburg
#20 Romantic Hotel in Gatlinburg
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$121 - US$184 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#6 Business Hotel in Gatlinburg
#20 Romantic Hotel in Gatlinburg
Room types
Suites, Non-Smoking Rooms, Family Rooms
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Traveller (285)
Room & Suite (157)
Pool & Beach (33)
Dining (20)
Amenities (6)
Family and Play Areas (4)
Business Centre & Event Rooms (2)
Questions & Answers
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seeingusa
21 April 2018|
AnswerShow all 8 answers
Response from Ruth H | Reviewed this property |
The hotel does have a parking problem. Even though they have attempted to park vans on one level and compacts on another there is no way to enforce that or to determine the number of each that will be needed. Also, if you... More
1
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DRAW23
2 April 2018|
AnswerShow all 5 answers
Response from tampawalt | Reviewed this property |
no it does nto
0
Votes
Room Tips
"all rooms are good you can ask for a room of the town or a room of the mountains. Everyone is different and..."
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"We like the rooms on the backside of the hotel. A few dollars cheaper and more quiet than the from."
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"The higher, the quieter."
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"River view is nice to sit on balcony and enjoy the going and comings."
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