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Cheaper
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About
4.5
#18 of 127 hotels in Lonavala
Location
Cleanliness
Service
Value
The Fern, Lonavala is a 81-room hotel offering contemporary accommodations, a coffee shop, a finely designed multi-cuisine restobar, state-of-art banquet halls, a swimming pool and poolside lawns. The hotel is close to Lonavala market, with easy access to the major sightseeing attractions in and around the vicinity.
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
HOTEL STYLE
Trendy
Boutique
Languages Spoken
Hindi
Location
Survey No. 84/1 to 4/2, Lonavala 410401 India
The Fern, Lonavala
901 reviews
Getting there
Car recommended
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
This summary was created by AI, based on recent reviews.
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The Fern, Lonavala, attracts guests with its serene location and range of appreciated amenities like pools and spas, although a few visitors have reported maintenance issues. The hotel's value receives mixed reviews; some guests find the food and spa worth the cost, while others consider it overpriced. Service is generally seen as professional and prompt, though not without occasional lapses.
Cleanliness is a strong point, with many praising the well-kept rooms. However, opinions on the rooms and atmosphere are divided, with some citing spaciousness and good views, and others pointing out maintenance needs and dated decor.
Location
Convenient
Atmosphere
Inviting
Rooms
Spacious
Value
Variable
Cleanliness
Meticulous
Service
Attentive
Amenities
Satisfactory
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I recently visited The Fern Lonavala with my family, and after lock down which was actually my first vacation,the safety measures that the hotel takes care was amazing I had 2 senior citizens with me. They took such a good care right from the check in till the check out they ensure that my parents were very well taken care as it was a pendemic season. They checked the temperature right at the main entrance also the staff ensures that we were check at the lobby area along with oxymeter,the mask,the social distances were well maintained at every point of time. The buffet at restaurant were served by the staff with face shield and mask and gloves on it. And every request I made either it may be room cleaning or amenities requirements,or wheel chair assistance would like to give a special thanks to the duty manager Im sorry I missed out her name a lady with black suite and short open hair she really took a good care of us at the resort throughout the entire stay. I will definitely visit again very soon and will highly recommend this hotel. I worth the amount paid at hotel fully satisfied with the service Thank you keep going.
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Date of stay: December 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Ramesh Gupta, General Manager at The Fern, Lonavala
Responded 14 Jan 2021
Dear Valued Guest, Greetings!! It is a pleasure to receive such an endearing feedback about your recent experience at The Fern Lonavala. We are elated to note that our facilities and services create a lasting impression on you.Your acknowledgement about the safety and hygiene measures followed by us during these challenging days is indeed encouraging.Thank you for your kind words and for recognizing and highlighting our teams friendliness,professionalism and genuine care and they could make your special day a fabulous one. We have shared your commendable review with team members and they are delighted to know that they were able to to create beautiful memories. We wish you healthy times ahead and look forward to welcoming you for all your special celebrations at The Fern Lonavala. Warm regards, Ramesh Kumar Gupta General Mananger
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After prolonged lockdown, we badly needed a break to unwind ourselves in a nearby venue and Fern Lonavla served as perfect choice. All the staffs walked extra miles to ensure safety and provide the best possible services to make guests feel at home. Travelling around was avoided and the vast property of Fern provided all sorts of amenities within, although operation has been started in calibrated way and some of facilities may be found missing. But same was compensated by the impeccable services rendered by all staffs from all levels. The Hazel suite provided to us was well laid and we did all sorts of current activities comfortably from the suite room including qdaily yoga and exercises. The adjoining balcony was a great place to enjoy outside view amidst occasional rains and pitch darkness outside at night when garden lights were switched off. The calmness and absolute serenity added to the flavour. Food was lip smacking and all the staffs of restaurants acted as close relatives to ensure that we were not unattended. Shweta, Amit, Anil captain and team tried to provide all kind of tasty spreads even in challenging situation. Hose keeping staffs like Anil, Khagendra ensured absolute cleanliness while making the rooms and they were always a call away to provide all sorts of assistance. Front office staffs like Momy, Arju were always in smiling face to greet guests and to convey message that “all of the staffs were their to take care of you”. Finally, our stay for 3 nights was eventful and wish all the best to all staffs of Fern Ecotel to carry on with their outstanding services.
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Date of stay: October 2020
Rooms
Service
Sleep Quality
Room Tip:Hill facing rooms at the side of entrance
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Ramesh Gupta, General Manager at The Fern, Lonavala
Responded 8 Dec 2020
Dear Valued Guest, Greetings!!! Thank you for taking the time to share your impressions about your recent experience at The Fern Lonavala. We are very delighted to know that you have had a pleasant time while staying with us and we were able to meet your expectations .We appreciate your positive feed back towards our overall services. Thankyou so much for your compliments on our team members. While you have highlighted our employees are our greatest assets, your comments is a great source of motivation to continue delivering excellence in all aspects of our hotel operations. Please continue to stay safe and once again thank you for your kind words and we look forward to exceeding your expectations on all your future stays with us. Warm regards, Ramesh Gupta General Manager
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Very clean and good rooms, food is good, staff courteous enough to offer help, had a good one night. The place is sanitised and good check ups at all points so that guests are safe. One bottle of sanitizer in the room would help, although water and soap were available and are safe enough
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Date of stay: August 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Ramesh Gupta, General Manager at The Fern, Lonavala
Responded 17 Sept 2020
Dear Valued Guest, Greetings!! Thank you for your wonderful review. It is very pleasing to hear that our staff took great care of you.We appreciate your compliments regarding our hardworking team.We pride ourselves on providing excellent service to our guest and we strive to go above and beyond expectations. We look forward to hosting you again in the future. Thank you again for sharing your review and for staying at The Fern Lonavala Please stay safe and we look forward to welcoming you back. Warm regards, Ramesh Gupta General Manager
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The location of the hotel and orientation of the property is amazing which is being run by undertrained staff.
Reception - Checkin was smooth. No issues with front desk staff
In room dining Call taker is not professional (not rude though). food came on time and it was good
Room No basic amenities like tea/coffee maker, empty mini bar, hair dryer missing and all basic amenities missing. Towels are fresh. but they have to follow some standards for price they charge. Water takes time to drain. You have to shower in a flooded bathroom
Breakfast Worst experience. poorly laid buffet with unplanned and inexperienced staff. I sat for 45 minutes and couldn't see a chef or manager taking care of guests. Food was cold. Tables were not laid properly. clearence doesn't happen till you leave. inattentive staff with no experience. crockery and glassware is dirty. Hair found in Baked beans which is like tomato soup with beans as garnish
This property has full potential to be in top 5 hotels of lonavala but they need immediate attention on training of people and good management to run the place
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Date of stay: January 2020Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from tflonavala, General Manager at The Fern, Lonavala
Responded 28 Jan 2020
Dear Valued Guest, Greetings!!! Thank you for taking the time to share your feedback which is essential in our efforts to further improve our service standards and the experience of our valued guests. We are deeply sorry to learn of the various issues you encountered which culminated in an unsatisfactory experience. Please accept our sincere apologies for the service which were not up to your expectations. It is most certainly not the intended experience we hope for our guests or the impression we wish to leave. Rest assured that have shared your comments with our teams and that the corrective actions are being taken. As we would like to be able to restore your faith in our service, we do hope to have the pleasure to welcome you back to The Fern Lonavala again. Warm regards, Ramesh Gupta General Manager
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I had booked one night at Fern, Lonavala to celebrate our marriage anniversary. We reached the hotel at 5 pm and then been promptly assigned a room. On checking in to the room, we realised that the door knob to the balcony is broken and the balcony door doesn't get locked. I immediately called the front desk and complained and I have been told that they will send a service guy. After giving a second reminder call after waiting for 15 mins, the service guy came over and after inspection said that the lock needs to be replaced and that will take another 30 mins. I called up the front desk again and asked the lady to change the room for 1) we wanted to step out for sunset and it was getting dark and 2) we wanted a sanitised room and didn't wanted to stay in a room where the plumbers and other hotel staffs have started coming to check the issue after we checked-in. The front desk lady said that there's no room available in the same category and there's extra payment for upgrade to next category. That's the most pathetic customer service that I have ever experienced in hotel industry. After my argument that the room is no longer sanitised after the plumbers coming in...then she said that we will be shifted to another room. Surprisingly, we were then shifted to the adjacent room which is of the same category. Don't know how within 30 mins at 6 pm the room became available of the same category.
In all these tamasha, our plan to step out for a coffee and see the sun-set on our anniversary got spoiled.
I have taken an all-meal package (breakfast, lunch and dinner)...and then to my surprise during dinner, I have been told that in my meal package starters are not included !! It was quite humiliating and there was no mention of it anywhere.
The silver lining was that the food is very tasty...apparently the Chef is quite good. But won't recommend this hotel ever to anyone as they are just the opposite of what a hospitality service stands for.
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Date of stay: November 2020
Value
Rooms
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Ramesh Gupta, General Manager at The Fern, Lonavala
Responded 14 Jan 2021
Dear Valued Guest, Greetings!!! Thank you for taking time to share your experience on Trip advisor. We are distressed to read your review and learn that your experience was not up to your expectations. We value your feedback and sincerely apologize for the inconvenience caused. Your suggestions and sentiments are valuable to us. At The Fern Lonavala we strive to provide a superior standard of service and we are most concerned with the satisfaction of all our guests. Rest assured, we have taken a serious look into your feedback and we will strengthen our focus on training in the specific areas that your review has highlighted as guest satisfaction is the utmost priority for us. Thank you once again for your feedback and request you to give us an opportunity to serve you better with a satisfactory stay experience during the rest of your stay and all your future stays . Warm regards, Ramesh Kumar Gupta General Mananger
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Hello, We resided in Fern from 20th -23rd Oct. Being our anniversary, we had booked a hazel suite room. Categorizing my review for ease of reading:
Reception: Our check in, check out, queries were handled with ease without any delays. Arju, Onima and Moumy were expert, efficient and eager to assist.
Dining: Since we had an infant, we preferred having our meals mostly in our room. The In room dining experience was great as even though the menu was limited due to pandemic, the chef and team still managed to cater out delicacies one after the other. They even managed to dish out our adhoc requests without a hint of hesitation. Special thanks to Vinod, Prasad and Samadhan who went out of their way to assist us.
Housekeeping: The staff was prompt and pro at their work and we never had to repeat anything.
Cleanliness: Considering the current pandemic, the team did an excellent work of maintaining social distancing, they always wore their masks, cleaned the rooms thoroughly, even the restaurant was cleaned after each meal so as to reduce any risks.
Overall, we had a relaxing experience and we even went on to extend our stay since the service was so impressive! Would definitely visit again and would also highly recommend this to others.
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Date of stay: October 2020
Cleanliness
Service
Sleep Quality
Room Tip:All rooms are great, if you need a spacious room, go for Club rooms, if you want to treat...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Ramesh Gupta, General Manager at The Fern, Lonavala
Responded 24 Oct 2020
Dear Valued Guest, Greetings!! We are truly humbled to know that you had a memorable experience during your stay with us. Our team is consistently committed to ensuring that we provide our guest with the highest standards of service and quality experience, and we are delighted that we have been successful in achieving this during your stay. We will be sure to convey your kind compliments to the entire team. We value your patronage and look look forward to welcoming you back again soon to The Fern Lonavala. Stay safe!! Warm regards,
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We have visited this during Unlock 5. hotel is neat and clean. Location is not that great, its adjacent to highway. We kept used plates(as advised by staff) outside the room after the dinner, those plate were lying there until we checked out next day at 1pm. service is not up to the mark. We had asked for dental kit, extra bed which came after 30 mins with several follow-ups. Breakfast was okay. here also service was pathetic. We had to remind what we ordered 2-3 times. I ordered Mysore sada dosa ,it was damn salty.
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Date of stay: October 2020
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Ramesh Gupta, General Manager at The Fern, Lonavala
Responded 24 Oct 2020
Dear Trip Advisor Member, Greetings! Thank you very much for choosing to staying with us and for taking the time to share your feedback. We deeply regret to know that you have had a less than satisfactory stay here with us and, you did not experience exemplary hospitality at The Fern Lonavala. At The Fern Lonavala , we are committed to and do try very hard to provide a delightful experience for each and every of our guests. As such, this issue has been addressed and shared with our team for immediate improvement to prevent a recurrence. The comfort and satisfaction of our guests is our top priority and I sincerely apologize for your experience Once again, thank you for sharing your valuable comments and I hope that you will trust in our commitment to continually strive to improve on delivering the highest levels of service and hospitality. Warm Regards, Ramesh Gupta
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The service was bad. Flush was not working properly and they could not repair it during the whole stay. The TV recharge was not done and after repeated reminders, it took them 12 hours to make the TV work. They do not serve drinking water at the restaurant and you would have no option but to buy bottled water for Rs100 where MRP is Rs20.
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Date of stay: October 2020
Rooms
Service
Sleep Quality
Room Tip:Tell them you do not want highway facing rooms
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Ramesh Gupta, General Manager at The Fern, Lonavala
Responded 12 Oct 2020
Dear Valued Guest, Greetings!!! Thank you for taking the time to share your feedback which is essential in our efforts to further improve our service standards and the experience of our valued guests. We are deeply sorry to learn of the various issues you encountered which culminated in an unsatisfactory experience. Please accept our sincere apologies for the service and the culinary offerings which were not up to your expectations. It is most certainly not the intended experience we hope for our guests or the impression we wish to leave. We do have RO water served to guest, due to the Pandemic preference is given to bottle water by the guest. Rest assured that have shared your comments with our teams and that the corrective actions are being taken. As we would like to be able to restore your faith in our service, we do hope to have the pleasure to welcome you back to The Fern Lonavala again. Warm regards, Ramesh Kumar Gupta General Manager
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The hotel is very good and with excellent service. They take care of guest in very good way. In this pandemic their standards are very up. The hygiene is very good and well maintained. Upon arrival we were offered hand sanitizer and also they provide masks, they check your temperatures with infrared thermometer and oxgen level is also checked at reception. Much appreciated during this pandemic.. Staff wear masks always. The rooms are well cleaned and well sanitized. The restaurant follow all social distancing norms and have laid table as per covid measures. Thank you for such a great experience and highly recommended.
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Date of stay: October 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Ramesh Gupta, General Manager at The Fern, Lonavala
Responded 24 Oct 2020
Dear Valued Guest, Greetings!! Thank you for your encouraging comments about your experience at The Fern Lonavala. It has always been our earnest endeavor to provide our guests with the highest standards of hospitality and service and ensure their stay is most comfortable and enjoyable.Your appreciation and feedback on the safety and hygiene of the hotel has been received with delight by the housekeeping team. We are glad that we had the opportunity to serve you and look forward to welcoming you back soon!! Warm regards, Ramesh Gupta
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For our first Anniversary celeberation we decided to head to lonavala. Fern Ecotel seemed a great place and had good reviews all over. Before booking we made sure abt the cleanliness and sanitization in the hotel and as they had mentioned it was a clean property with all the sanitization process intact The breakfast and dinner served was very delicious and sumptious. All the staffs were cordial To make our anniversary special, Arju made great amendments and arranged for a complimentary cake. She was very approachable and made sure that we enjoyed our stay ! We would definitely visit the place once again! Just one con is that i wish there was more variety in the veg Menu. The veg menu was delicious but limited
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Date of stay: November 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Ramesh Gupta, General Manager at The Fern, Lonavala
Responded 8 Dec 2020
Dear Valued Guest, Greetings!!! Thank you for sharing your review on Trip Advisor. We are delighted to learn that you have left impressed with our hotel and the hygiene standards followed by us.We are pleased to know that you had a wonderful experience and thank you for appreciating the service and attention provided by Arju. We will certainly share your kind words with all our team and we really look forward to welcoming you back in the very near future. Stay safe and healthy!! Warm regards, Ramesh Gupta General Manager
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There are more places to choose from in the Lonavala area.
PRICE RANGE
RM 300 - RM 463 (Based on Average Rates for a Standard Room)
LOCATION
IndiaMaharashtraPune DistrictLonavala
NUMBER OF ROOMS
81
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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