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About
5.0
#9 of 126 hotels in Lonavala
Location
Cleanliness
Service
Value
Meritas Crystal Resort is nestled in a serene and virgin setting at Lonavala, strategically located between Khandala and Lonavala on the old Mumbai - Pune highway. The Resort is placed in a lively setting between the Western Ghats, within a short drive from Mumbai and Pune.
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
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The Meritas Crystal Resort in Lonavala has garnered a reputation for its tranquil and welcoming atmosphere, with guests often celebrating the resort's beautifully curated events and pristine accommodations. Its prime location is a hit among travelers, offering convenient access to local attractions.
Visitors applaud the clean, roomy accommodations equipped with up-to-date amenities, often noting the hotel's attention to detail in room decorations for special occasions. The cordial and professional staff receive high marks for enhancing guest experiences, while the range of amenities, including a sparkling pool and delectable dining options, are repeatedly lauded for adding value to the stay.
Location
Convenient
Atmosphere
Inviting
Rooms
Comfortable
Value
Reasonable
Cleanliness
Immaculate
Service
Friendly
Amenities
Well-appointed
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As I was fed up of WFH, and it was Diwali weekend, was looking for a nearby workation destination for the week. Came across the Meritas Crystal Resort on several portals, with high reviews from multiple customers. Sami Sadi family VLOG on Youtube was very helpful, as it gave me full insights into all aspects of the place.
I wanted an excellent room, as I knew I would be spending maximum time in there. Also wanted a great view. And that's what I got! I took the Deluxe suite with Loft room which has a cute sit-out overlooking the pool. The room also comes equipped with a mezzanine loft that can be accessed by a ladder. Perfect for small kids and adds a fun element to the room. The view is brilliant, with a well maintained swimming pool, AND an actual waterfall in the background! Can there be anything more perfect? The hotel also plays beautiful music through the day, which just adds to that holiday vibe.
I am all praises for the staff at this hotel, especially as I worked 3 days, and then sadly fell sick, so basically I was pretty much in my room all week. But the superb design of the room, the hygiene and the stellar service let me enjoy even through all that. The staff is very polite, pleasant and well informed.
Special shout out to:
Mr. Asrar at the reception who seamlessly helped me upgrade to the loft room, so that I could get the exact staying experience I wanted. He was also very helpful when I got sick, and needed some emergency items.
Mr. Ryan Lobo of Meritas Hospitality who was very responsive all through the booking and payment experience.
Housekeeping is clean, friendly and super efficient
In house dining: Very accomodating of all my requests regarding food, especially spice levels, which I rarely find in any other restaurants. The taste of every dish was simply amazing, heck! I am craving some of it even now 😁
The WI-FI was also pretty much on point, which enabled me to do my work without issues. Very useful, as mobile network is quite poor in the area.
Cost wise, I would say the place is mid range, but absolutely VFM due to the supreme service levels. Make sure you book rooms directly with them instead of through other portals, for best rates.
Thank you Meritas Crystal Resort team for making my stay safe, enjoyable and memorable. I will not only be back, but also try out your other properties as well.
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Date of stay: November 2021Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Meritas Hotels and Resorts, General Manager at Meritas Crystal Resort – Lonavala
Responded 22 Nov 2021
Dear Ms. Kulkarni, Greetings from Meritas Crystal Resort-Lonavala! Thank you for your kind review. We are glad to know you had a comfortable stay at our Resort. Your kind words towards our service and hospitality are highly appreciated and it is our endeavour to deliver the best-in-class experience, always. Your mention of our associate - Rayan & Asrar is immensely valued and we shall communicate your kind feedback to the team who shall be immensely delighted to hear of the same. We would once again like to thank you for the review and we look forward to welcoming you soon again at Meritas Crystal Resort-Lonavala. Warm Regards, Gaurav Sharma General Manager
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Had an amazing time, we r at property and having good time. Very tasty food and thanks Saurab for personal attention at Restaurant. Thank you housekeeping team for making us feel safe with proper satization We will visit back with Family Having lunch at their other property at Picaddle
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Date of stay: April 2021Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Meritas Hotels and Resorts, General Manager at Meritas Crystal Resort – Lonavala
Responded 2 May 2021
Dear Mr Kheerawala, Greetings from Meritas Hotels & Resorts!!! Thank you for rating us here and taking the time to write about your experience with us. Thank you for your words of apperication, the review like this are motivating and encouraging. We are glad that you relished the food we served at our in-house restaurant as well as in Meritas Picaddle Resort. We will convey your praises to Mr. Saurabh for taking good care and paying personal attention. Your safety matters to us and it is our priority in this current circumstances. We will be waiting to welcome you back with your family for a memorable staycation. Hope to see you soon. Thanks & Regards, Team Meritas
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We were planning for lonawala trip when it was long weekend, fortunately we got this resort for 1 night availability on Sunday. Since resort is main road it's easy to travel here. Once reaching resort you have to park your vehicle at the entry area and later hotel staff will park it to other parking.
Since it was long weekend we have to wait for few hours for check in but it was acceptable as we reached before our check in time. One suggestion to resort is they can provide welcome drink to guest it will help them to relax and cool.
Till we get the room keys we visited whole resort. They have cool stairs on the way to game zone and pool. You can take some beautiful snaps there. Also besides that you will find small dining area where you can enjoy candel light dinner at the evening.
The game zone is also amazing, it have all the games which every resort have like carrom, table tennis, chess, Ludo and snooker. You can enjoy the games with your family.
Till the time we got room keys and we settled in our room. We booked normal delux room without breakfast. Room was very big than what we expected with more than basic facilities. In room you get one wardrobe, tv set, tea maker and fridge. Also they have one chair and table set up if you want to do some work. Room was very clean and well maintained. In the washroom you get toothpaste with brush and sanitary pad bag. Also they have kept hair dryer as well.
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Date of stay: April 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Meritas Hotels and Resorts, General Manager at Meritas Crystal Resort – Lonavala
Responded 11 Jun 2022
Dear Mr.Thakur, Greetings from Meritas Crystal Resort Lonavala !!! It was an absolute pleasure having you stay at Meritas Crystal Resort Lonavala during your recent visit, we cannot thank you enough for taking time to share your feedback. Your time and praise is overwhelming and precious to us. We are delighted to read your fantastic review and sincerely thank you for your kind words of praise on our product and facilities. It is our constant Endeavour to ensure we exceed the expectations that our guests have from us. Your compliments have been shared with the entire team to whom it always has been a tremendous source of inspiration. Your generous indication of our performance will encourage us to strive for even higher standards of service. We thank you once again for your appreciative comments and your recommendation and look forward to having more opportunities to welcome you back at your Meritas Crystal Resort Lonavala Thanks & Regards, Gaurav Sharma General Manager
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Horrible Experience. We requested an early check and we’re told to come in by Noon ans the room would be ready which it wasn’t. We had to wait an hour inspight of prior confirmation of an early check in. The sink in the bathroom was broken and leaking and we had to use the dustbin below the sink to ensure the water doesn’t drip on to the floor. The cement around the bath tub had also come off and mirror was broken. Housekeeping told us it would take two hours to repair the sink including Tim for the cement to dry during which we would’nt be able to use the sink.
Water wasn’t available in the hotel washrooms for almost two hours and the management kept giving the guests excuses that it would be restored in 15 mins. This lasted from 8:30pm to 10:30pm when we decided to check out the same night and drive back to Mumbai as it was not possible to stay in a room with no water especially since we had our two year pls daughter with us. 3 more rooms requested for an early check out due the the water issues same time as us.
The food was good and staff was polite. The management has painted the exterior of the hotel to make it look good but a lot of effort needs to be put in to refurbish the rooms, bathrooms and get the basics right. Service was very slow as well.
This property is more like a 2 star and not a 4 star as claimed on some sites
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Date of stay: June 2021Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Meritas Hotels and Resorts, General Manager at Meritas Crystal Resort – Lonavala
Responded 15 Jul 2021
Dear Mr. Lalwani, Greetings from Meritas Crystal Resort Lonavala! Thank you for taking out the time to write a review of our hotel on this esteemed travel forum. We are extremely concerned to receive your disappointing feedback and We profusely apologize to you for your experience. We have already addressed most of these issues and through our ongoing learning and training initiatives, have refocused on the same immediately. I am equally discern of the pique you & your family must have felt for the little one and we are apologetic for the tribulation you have faced. I place a humble request before you, to consider these deviations as a one-off experience and not let this mar your overall impression of our hotel. We regret that your experience was less than perfect on this visit and hope you will give us another opportunity to serve you in the future. Warm Regards, Neeraj Gewali General Manager
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Had a blast at this resort, hospitality was on top. We requested for the early check in and they provided the room before the time the room was with balcony and bathtub which was a very good option as it was hot during the afternoon. The food was nice booked the room directly and got a good discount as we were 4 friends we enjoyed our entire day at the game zone and pool will recommend it to all
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Date of stay: June 2023
Value
Location
Service
Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Meritas Crystal Resort – Lonavala, manager at Meritas Crystal Resort – Lonavala
Responded 8 May 2024
Dear Guest, Thank you for sharing your wonderful experience with us! We are thrilled to hear that you had a blast at our resort and enjoyed our hospitality, room amenities, and facilities like the game zone and pool. We are delighted that you found the food nice and availed a good discount by booking directly. We appreciate your recommendation and hope to welcome you back soon for another amazing stay!
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We took our 5 year girl for a 1 day statycation and thoroughly enjoyed every bit of it. Mr. Mihir Rane, a gem of a person, happily upgraded us to a Premium room which was the icing on the cake. The entire staff were masked and ensured all the safety measures and hygiene. Chef Saurabh, was very accomodative and arranged fresh piping hot meal to the room every single time. Breakfast was served to the room and a decent spread with wide options. Mr. Mohammad Bilal, stunning hospitality. All in all we had a wonderful time.
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Date of stay: June 2021Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Meritas Hotels and Resorts, General Manager at Meritas Crystal Resort – Lonavala
Responded 23 Mar 2023
Dear Guest, Greetings from Meritas Crystal Resort !!! We appreciate your kind endorsement. At the Meritas Crystal all guests are our cherished patrons and we are always eager to extend warm services to them. We all look forward to welcoming you back to Meritas Crystal Resort Lonavala soon. Warm Regards, Gaurav Sharma General Manager
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I visited Meritas Crystal Resort on 30th 31st for a 1N stay with my family. I had booked via booking.com
Right from check-in to check- out everything was smooth & seamless.
Resort staff, security, valet, room service, housekeeping, restaurant staff all were very professional & friendly.
Special shout out to Radhe, Janardhan, Alok & Rahul. Keep up the good work.
Resort exterior & interior is well maintained. Being well lit, the Resort can be located from a far, even on the highway.
I can't think of a negative experience
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Date of stay: July 2021Trip type: Travelled with family
Room Tip:NA, everything was well planned & well taken care of.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Meritas Hotels and Resorts, General Manager at Meritas Crystal Resort – Lonavala
Responded 26 Aug 2021
Dear Mr. Sid It was an absolute pleasure having you stay at Meritas Crystal Resort Lonavala during your recent visit, we cannot thank you enough for taking time to share your feedback. Your time and praise is overwhelming and precious to us. We are delighted to read your fantastic review and sincerely thank you for your kind words of praise on our product and facilities. It is our constant Endeavour to ensure we exceed the expectations that our guests have from us. Your mention of our associate - Radhe, Janardhan, Alok & Rahul - is immensely valued and we shall communicate your kind feedback to the team who shall be immensely delighted to hear of the same. We would once again like to thank you for the review and we look forward to welcoming you soon again at the Meritas Crystal Resort-Lonavala. Warm Regards, Neeraj Gewali General Manager
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Been to Lonavla for the first time, with no idea of where to accommodate ourselves have finally decided to get booking done at Crystal Resort which stays one among 5 hotels here in Lonavla, that are managed by Quality Group Meritas.
Located very near to railway station, just about 5 Minutes it would take to get here. MCR is quite easily visible and situated amidst hilly area surrounded by lush greenery all around.
We were welcomed by polite and friendly staff at reception within contemporary lobby, mesmerising indeed it was. We were offered early check-in as promised within stipulated amount of time, though actual check-in was at 1pm.
It has whole lot of stuff in offer, in house restaurant - Bombay Gourmet, exotic and vibrant corridors over looking picturesque environment, a game zone, swimming pool with serene views all around etc.
With great breakfast buffet, clean rooms, helpful and friendly hotel staff our stay stood unique and pleasant that would all in all make it memorable.
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Date of stay: May 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Meritas Hotels and Resorts, General Manager at Meritas Crystal Resort – Lonavala
Responded 11 Jun 2022
Dear Guest, Greetings from Meritas Crystal Resort Lonavala !!! It was an absolute pleasure having you stay at Meritas Crystal Resort Lonavala during your recent visit, we cannot thank you enough for taking the time to share your feedback. Your time and praise are overwhelming and precious to us. We are delighted to read your fantastic review and sincerely thank you for your kind words of praise on our product and facilities. It is our constant Endeavour to ensure we exceed the expectations that our guests have from us. Your compliments have been shared with the entire team to whom it always has been a tremendous source of inspiration. Your generous indication of our performance will encourage us to strive for even higher standards of service. We thank you once again for your appreciative comments and your recommendation and look forward to having more opportunities to welcome you back at your Meritas Crystal Resort Lonavala Thanks & Regards, Gaurav Sharma General Manager
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We liked the resort very much . On 14th Feb we celebrated our anniversary. we asked for decoration, they did very nice decoration(they charged for decoration but it is worth ), we enjoyed candle light dinner. Overall experienced very good👍.
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Date of stay: February 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Meritas Hotels and Resorts, General Manager at Meritas Crystal Resort – Lonavala
Responded 23 Mar 2023
Dear Mr. Ashish, Greetings from Meritas Crystal Resort Lonavala !!! It was an absolute pleasure having you stay at Meritas Crystal Resort Lonavala during your recent visit, we cannot thank you enough for taking time to share your feedback. Your time and praise are overwhelming and precious to us. We are delighted to read your fantastic review and sincerely thank you for your kind words of praise on our product and facilities. It is our constant Endeavour to ensure we exceed the expectations that our guests have from us. Your compliments have been shared with the entire team to whom it always has been a tremendous source of inspiration. Your generous indication of our performance will encourage us to strive for even higher standards of service. We thank you once again for your appreciative comments and your recommendation and look forward to having more opportunities to welcome you back at your Meritas Crystal Resort Lonavala Thanks & Regards, Gaurav Sharma General Manager
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After getting a tele call promotion from one of their executive, I planned to search more about the resort and booked my stay along with my friend. I must say the resort looks so amazing that one will not feel stepping out of it. The front office Dhananjay was always handy with my needs and the Manager Mr. Mihir was very humble, polite and courteous. The best part was when we went to the pool and he helped us clicking our photos. The breakfast was good and we appreciate what the manager said that they don't have buffet as precautions for covid19. Well done team. Housekeeping was quick when asked for tea and coffee sachets. Will visit soon
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Date of stay: April 2021Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Meritas Hotels and Resorts, General Manager at Meritas Crystal Resort – Lonavala
Responded 13 May 2021
Dear Mr. Bala, Greetings from Meritas Hotels & Resort!!! Thank you for rating us here and taking the time to write about your experience with us. We are pleased to note that the team looked after you very well, from the time you arrived until your departure and that you were impressed with their charm and hospitality. We are delighted that you found the breakfast to be elaborate and delicious. We are also glad to know that you found our resort to be amazing so as to not step out of it. We will convey your praises to Mr. Dhanjay, Mr. Mihir and the housekeeping team for being on their feet and for helping you experience the best of Meritas services. We would like to welcome you back with the same warmth and hospitality. Hope to see you soon. Thanks & Regards, Team Meritas
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There are more places to choose from in the Lonavala area.
PRICE RANGE
RM 194 - RM 279 (Based on Average Rates for a Standard Room)
LOCATION
IndiaMaharashtraPune DistrictLonavala
NUMBER OF ROOMS
41
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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What are some restaurants close to Meritas Crystal Resort – Lonavala?
Conveniently located restaurants include Picadore - The Multi Cuisine Restaurant, Broccoli – Veg Multi Cuisine Restaurant, and Asian Fusion Restaurant.
