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Holiday Inn Express and Suites Independence

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Holiday Inn Express and Suites Independence
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367 Reviews from our TripAdvisor Community

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Showing 367: English reviews
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Reviewed 2 days ago NEWvia mobile

The bed was extremely comfortable! The renovations upstairs are done and they look great; they're still working on the downstairs, but they don't let that stop them from providing fantastic service and a good breakfast. Staff went above and beyond to make sure we were comfortable, especially Mariah. Scott even made hot chocolate for some of the breakfast guests!

Thank Don and Rebekah D
Independence, Missouri
Reviewed 1 week ago via mobile

Our room was amazing! The beds were really comfortable! Breakfast was great Scott was really nice to my stepson and got him hot chocolate and gave him a sucker after he ate his breakfast! The staff was over all very nice! The pool was a lot of fun wasn't over crowded everything was very clean! I definitely recommend this hotel...

Thank treymcmurry
Deanna K, Manager at Holiday Inn Express and Suites Independence, responded to this review

Hello treymcmurry, Thank you for taking the time to give the hotel a review! We appreciate your feedback on the staff and the hotel. The staff does a great job at providing great customer service everyday, and I'm glad you were able to experience that. Thank you for recommending us, we really do appreciate it! Thanks again for staying and...

Fenton, Missouri
Reviewed 4 weeks ago via mobile

This property is located across from restaurants and close to many other stores, restaurants and highways. The hotel was under construction however it did not affect our stay whatsoever. The staff was very welcoming and friendly throughout our stay. A minor issue with our window seal in the room was handled quickly and friendly by Scott, maintenance staff. My family...

Thank kinthiseng35
Cushing, Wisconsin
Reviewed 4 February 2017

Trip was ruined. Can down for a nice weekend and it wasn't until we drove 7.5 hours and got to the hotel that we were told renovations were going on. Pool was closed, hot tub was closed and even the gym. Talk about crooked and underhanded business practices, this was the worst. Family was looking forward to a fun weekend...

Thank kjdeut
Josh D, General Manager at Holiday Inn Express and Suites Independence, responded to this review

Hello kjdeut and thank you for your review. We always appreciate hearing from all of our guests about the great things they experienced as well as the opportunities to improve. With every reservation, through every channel, we strive to be as transparent as possible in notifying our guests of our current renovation and what is available at the time of...

Reviewed 2 February 2017 via mobile

Called hotel after seeing it was under renovation, front desk was honest about hotels condition. When I checked in the staff ( Jeremy, Deanna) acted very professional. Made the work being done unnoticeable

Thank Cris B
Josh D, General Manager at Holiday Inn Express and Suites Independence, responded to this review

Hello Cris and thank you for your review. We are working to make some great improvements to our property and I'm glad to hear that our team kept you well informed throughout. I'm glad to hear that you enjoyed your stay and we look forward to having you stay with us again soon.

Reviewed 27 January 2017 via mobile

I travel extensively for business. I have used other brands for hotels (I get to choose) but I have learned over the last few years that the service at IHG is better than the rest. During my last trip they were doing construction in order to update the facility. The staff were very apologetic even though they don't need to...

Thank Christian K
Josh D, General Manager at Holiday Inn Express and Suites Independence, responded to this review

Hello Christian K and thank you for submitting a review of your recent stay with us. It makes me proud to hear the great comments you shared about our team and hotel. We strive everyday to provide this same service to all of our guests. I have shared your review with our team and they continue to, as you put...

Plymouth, Wisconsin
Reviewed 13 January 2017

This was our third visit to the HI Express in Independence MO. It feels like walking into your own home. Everyone was friendly and very helpful. We had the honor of staying on their newly renovated 3rd floor. The new rooms are very comfortable and accommodating with the new modern features. Hopefully we will return again soon to see our...

Thank JLStranz
Des Moines, IA
Reviewed 27 December 2016 via mobile

We just stayed here this month and noticed right away the construction to remodel. The third floor was closed for the renovations during our stay. The front desk service was very helpful and friendly, including Jeremy. The breakfast was definitely better than the average continental breakfast and service was always cheerful. The pool was on the smaller side but big...

Thank JennioDesMoines
Josh D, General Manager at Holiday Inn Express and Suites Independence, responded to this review

Hello JennioDesMoines and thank you for your review of our property. Our current renovation is moving along and we thank you for bearing with us while we remodel to improve the hotel. I'm glad to hear that you enjoyed your stay with us. We hope to have you back again soon to see the finished product.

Reviewed 15 December 2016 via mobile

Thank you to the head of engineering, Scott and to entire staff here making my many business trips here to KC very enjoyable. The entire staff goes out of their way to make you feel like you are rite at home. Very professional and polite. And always will go the extra mile to ensure that my needs are met. Thanks...

Thank Mike C
Deanna K, Manager at Holiday Inn Express and Suites Independence, responded to this review

Hello Mike C, Thank you for taking the time to give the hotel a review. I appreciate hearing wonderful feedback, especially about the staff. They work hard everyday to provide a great experience for our guests. I appreciate you staying with us while in Independence and we look forward to seeing you again soon.

Moberly, MO
Reviewed 3 December 2016 via mobile

When we checked in the receptionist was beyond kind. Breakfast in the morning was excellent, their breakfast worker, Mariah, was over the top friendly and busting her butt to make sure everything was stocked and hot, something you don't normally see at a continental breakfast. Took the kids to the pool and the pool man was very nice and gave...

Thank 914reneew
Deanna K, Manager at Holiday Inn Express and Suites Independence, responded to this review

Hello 914reneew, Thank you for taking the time to give the hotel a review! The staff works hard to make our guests happy, as you could tell with your experience in Breakfast with Mariah and in the Pool with Scott. We really appreciate you staying with us and hope to see you again in the future.

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  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Breakfast included
  • Room Service
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Microwave
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Business Centre with Internet Access
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Self-Serve Laundry
  • Room Service
  • Multilingual Staff
Official Description (provided by the hotel)
The Holiday Inn Express Hotel & Suites Independence-Kansas City, Missouri is conveniently located near the Arrowhead and Kauffman Stadiums, home of both the Kansas City Chiefs Football and the Royals Baseball teams. You will also be surrounded by a variety of dining establishments that are within walking distance. The hotel is located minutes away from the Independence Center shopping mall, which makes for an easy visit to the wide variety of stores lining the 39th Street Shopping District.The hotel is also located just a few blocks from the new Center Point Medical Center, as well as Bass Pro.The Holiday Inn Express is the best place to stay if you are visiting the Harry S. Truman Library and Museum which is now showing the Truman and Israel exhibit. Make sure to see the Truman Home, Truman Courthouse and Office, as well as the Truman Memorial. The hotel is also conveniently located to visitors of the National Frontier Trails Museum, launching point of the Oregon Trail, as well as the Santa Fe and California Trails.Be sure to visit the Bingham Waggoner Estate and the Historic Independence Square! The Mormon Visitors Center, Community of Christ Temple and Auditorium, Hidden Valley Sports Complex, and The Sports Lodge are also conveniently located. We are minutes from the Sprint Center. ... more   less 

Additional Information about Holiday Inn Express and Suites Independence

Address: 19901 E Valley View Pkwy, Independence, MO 64057
Region: United States > Missouri > Independence
Price Range: RM505 - RM779 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Holiday Inn Express and Suites Independence 2.5*
Number of rooms: 91
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Also Known As:
Holiday Inn Express Suites Independence Hotel Independence
Holiday Inn Independence
Independence Holiday Inn
Holiday Inn Express Independence
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Questions & Answers

Here's what travellers have asked, with answers from Holiday Inn Express and Suites Independence staff and other travellers.
5 questions
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Sedalia, Missouri
1 month ago
11 months ago
Lee's Summit, Missouri
over a year ago

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Questions? Get answers from Holiday Inn Express and Suites Independence staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“King rooms have a lot of room”
 of 5 bubbles bosco70, 23 Aug 2016 | Read review
“Great guest service!”
 of 5 bubbles stevesY3725FW, 5 Aug 2016 | Read review
“1st floor was very quiet.”
 of 5 bubbles 314timt, 4 Jul 2016 | Read review
“We are given the same room every time which we request, ask and they will provide”
 of 5 bubbles Mustangsally46, 16 Jun 2016 | Read review
“AAA helps with the price.”
 of 5 bubbles jeanh666, 26 Apr 2016 | Read review
5 of 5