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Holiday Inn Express and Suites Independence

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Holiday Inn Express and Suites Independence
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366 Reviews from our TripAdvisor Community

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There are newer reviews for Holiday Inn Express and Suites Independence
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Showing 366: English reviews
Saint Peters, Missouri
Reviewed 3 November 2016

Hotel GM, Josh is on the ball when it comes to managing his hotel, team and customer service. Smiles all around and pleasant greetings from all team members. Josh takes all customer inquires seriously and resolves them quickly with amazing follow through. Thank you Josh for quickly extinguishing fears and reassuring guests that you and your team indeed have every...

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Helpful?
Thank MommaLe
Deanna K, Manager at Holiday Inn Express and Suites Independence, responded to this review

Hello MommaLe, Thank you for taking the time to submit a review about your stay with us! Also, thank you for the wonderful comments about Josh and the team. Customer service is our number one priority at the hotel and I'm glad we achieved that during your stay. I'm glad you enjoyed the amenities we offer at the hotel as...

Reviewed 22 October 2016

Staff is very nice and helpful in all respects! Actually left my computer power cord and mouse behind and Scott went out of his way to track it down for me and the next time I was in town, I was able to pick it back up as he had saved it for me in his office. I will make...

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Helpful?
1Thank Terry B
Josh D, General Manager at Holiday Inn Express and Suites Independence, responded to this review

Hello Terry and thank you for your review of your recent stay with us. I know it can be tough when something is left behind at a hotel but, I'm very glad that we were able to get that back to you. We very much look forward to having you stay with us again soon.

Reviewed 21 October 2016 via mobile

Nice and clean rooms and the service was just awesome very pleased. I left my laptop charger in the room I emailed Scott and he contacted me the next morning. Shipped my charger free of charge back to me very pleased to say the least. Thank you all for a very wonderful stay and service.

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Helpful?
Thank Workinlate71
Deanna K, Manager at Holiday Inn Express and Suites Independence, responded to this review

Hello Workinlate71, Thank you for the wonderful review! I'm glad Scott could retrieve your laptop cord for you so you didn't have to go buy a new one. I appreciate you staying with us and hope to see you again in the future!

Richlands, North Carolina
Reviewed 21 October 2016

We drove all the way across country,from NC to CA and back. This was our best stay hands down. Hotel was new and Clean. Breakfast was the best. Mariah kept food hot and area clean. Staff was great, especially Mariah and Scott! Not only were they dog friendly but had a great yard area for the dogs! We've stayed in...

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Helpful?
Thank Dennis-Victoria V
Deanna K, Manager at Holiday Inn Express and Suites Independence, responded to this review

Hello Dennis-Victoria V, Thank you for the great review! Also, Thank you for wonderful comments on the staff. Scott and Mariah love to provide great customer service and I'm glad you got to meet them during your stay! I appreciate you staying with us and hope to see you again in the future!

Owensville
Reviewed 18 October 2016 via mobile

Staff is greats. Rooms need some TLC. Carpet in room needs to be cleaned was sticky in a couple places. Bathroom needs some deep cleaning in the corners and showers was needing some cleaning Location is great. Lots of food in walking distance of the hotels.

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Helpful?
1Thank Rodney L
Deanna K, Manager at Holiday Inn Express and Suites Independence, responded to this review

Hello Rodney L, Thank you for the review! I apologize about the issue you had with your room. I will make sure my Maintenance and Housekeeping departments to address those issues ASAP. We are expected to start our remodel in November, so I hope you come back in the future and see our new and improved product!

Springfield
Reviewed 8 October 2016 via mobile

Very nice location. Comfy bed! Will stay again! Very nice staff. Rib crib next door. Hooters across the street. Cheddars 1 mile down the road and bass pro shop. Quiet area. The breakfast was very good!!

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Helpful?
Thank Lydia W
Deanna K, Manager at Holiday Inn Express and Suites Independence, responded to this review

Hello Lydia W, Thank you for taking the time to give us a review! We're glad you enjoyed your stay and can't wait to see you again in the future!

Portsmouth, Iowa
Reviewed 6 October 2016 via mobile

It is a good clean hotel. I have stayed here many times with no complaints. The staff (johnnie) is friendly and willing to make your stay as good as possible. The adjoining resteraunt The Green Mill is very good and is reasonable in price.

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Helpful?
Thank jhfihhhfg
Deanna K, Manager at Holiday Inn Express and Suites Independence, responded to this review

Hello jhfihhhfg, We really appreciate the review, but our hotel is in Independence, MO and I think the hotel you stayed with is in Overland Park, KS. We would love for you to stay with us the next time you're in town!

St Charles, MO
Reviewed 16 September 2016

We stayed here for a whole weekend while in town for the Chiefs game. The hotel is situated at Exit 17 off Hwy 70 in Independence. It is a great location that is far enough from the city but close enough that you can get anywhere in 30 mins or less. Alexis at the front desk was super friendly as...

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Helpful?
Thank IM_Bogeyman
Deanna K, Manager at Holiday Inn Express and Suites Independence, responded to this review

Hello IM_Bogeyman, Thank you for taking the time to give us a great review! I'm glad you had a wonderful experience while staying with us! I really appreciate you choosing our hotel and look forward to your next visit!! GO CHIEFS!!

Chicago, Illinois
Reviewed 8 September 2016

The staff could not have been more efficient or more friendly. Scott the maintenance man approached us at breakfast to ask how everything was (and everything that was supposed to be hot was hot and the cold foods were nice and cold). Scott offered to clear the dirty plates, and did so. We saw him interacting with several other guests....

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Helpful?
Thank bertndi
Deanna K, Manager at Holiday Inn Express and Suites Independence, responded to this review

Hello bertndi, Thank you for the great review!! I'm glad you had the chance to encounter Scott and Curtis, both of them are outstanding at customer service! We really appreciate you staying with us and hope to see you again in the future!

Osseo, Minnesota
Reviewed 6 September 2016

We stayed 2 nights at the Independence, MO, Holiday Inn Express enroute and back to Oklahoma. The hotel was convenient to the interstate and good eating establishments. On our return home we discovered we had left a bag at the hotel. Scott was very helpful in locating it and return it to us quickly.

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Helpful?
Thank krhorn109
Deanna K, Manager at Holiday Inn Express and Suites Independence, responded to this review

Hello krhorn109, Thank you for the great review! We appreciate you staying with us. We are so glad we were able to recover your item and get it back to you in a timely fashion! We look forward to seeing you again in the future!

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Breakfast included
  • Room Service
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Centre with Internet Access
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Self-Serve Laundry
  • Room Service
  • Multilingual Staff
Official Description (provided by the hotel)
The Holiday Inn Express Hotel & Suites Independence-Kansas City, Missouri is conveniently located near the Arrowhead and Kauffman Stadiums, home of both the Kansas City Chiefs Football and the Royals Baseball teams. You will also be surrounded by a variety of dining establishments that are within walking distance. The hotel is located minutes away from the Independence Center shopping mall, which makes for an easy visit to the wide variety of stores lining the 39th Street Shopping District.The hotel is also located just a few blocks from the new Center Point Medical Center, as well as Bass Pro.The Holiday Inn Express is the best place to stay if you are visiting the Harry S. Truman Library and Museum which is now showing the Truman and Israel exhibit. Make sure to see the Truman Home, Truman Courthouse and Office, as well as the Truman Memorial. The hotel is also conveniently located to visitors of the National Frontier Trails Museum, launching point of the Oregon Trail, as well as the Santa Fe and California Trails.Be sure to visit the Bingham Waggoner Estate and the Historic Independence Square! The Mormon Visitors Center, Community of Christ Temple and Auditorium, Hidden Valley Sports Complex, and The Sports Lodge are also conveniently located. We are minutes from the Sprint Center. ... more   less 

Additional Information about Holiday Inn Express and Suites Independence

Address: 19901 E Valley View Pkwy, Independence, MO 64057
Region: United States > Missouri > Independence
Price Range: RM501 - RM780 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Holiday Inn Express and Suites Independence 2.5*
Number of rooms: 91
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Also Known As:
Holiday Inn Express Suites Independence Hotel Independence
Holiday Inn Independence
Independence Holiday Inn
Holiday Inn Express Independence
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Questions & Answers

Here's what travellers have asked, with answers from Holiday Inn Express and Suites Independence staff and other travellers.
5 questions
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Sedalia, Missouri
1 month ago
11 months ago
Lee's Summit, Missouri
over a year ago

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Questions? Get answers from Holiday Inn Express and Suites Independence staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“King rooms have a lot of room”
 of 5 bubbles bosco70, 23 Aug 2016 | Read review
“Great guest service!”
 of 5 bubbles stevesY3725FW, 5 Aug 2016 | Read review
“1st floor was very quiet.”
 of 5 bubbles 314timt, 4 Jul 2016 | Read review
“We are given the same room every time which we request, ask and they will provide”
 of 5 bubbles Mustangsally46, 16 Jun 2016 | Read review
“AAA helps with the price.”
 of 5 bubbles jeanh666, 26 Apr 2016 | Read review
5 of 5