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This hotel was under construction while we were there. There was no AC down in the lobby area. The free breakfast was yogurts that were half warm and bananas. The pool was dirty. The room had a dirt bathroom that we had to call to...More
Response from Drew D, Manager at Fairfield Inn Kansas City IndependenceResponded 2 days ago
Thank you for letting us know about your stay. I apologize for your experience at the hotel. Unfortunately, the main part of our breakfast is held at the Residence Inn, which is a walk across our parking lot, during our renovation. We hold our staff...More
We were very disappointed with our stay. The room carpeting was sticky, filthy, and disgusting. The room itself was very moist, with the bedding even feeling moist on our skin. Our room only had a couple of plug-ins so we had to unplug lamps, etc....More
Response from Angela W, Area Genral Manager at Fairfield Inn Kansas City IndependenceResponded 4 days ago
Thanks for taking the time to provide feedback! I'm sorry to learn you had a negative experience at our property. As we are currently undergoing extensive renovations, we hope to provide a much better experience next time!
I reserved a room for the same evening via the Marriott app. It was only after I made the reservation (requiring 24 hour notice to cancel), Marriott included a note about the construction. Since I was driving I did not see the note at the...More
Thank Denise S
Response from Drew D, Manager at Fairfield Inn Kansas City IndependenceResponded 4 weeks ago
Thank you for letting us know about your stay at our hotel. I apologize for the poor communication regarding the renovations at our property. We are working diligently to communicate, in as many ways as possible, with any possible guests about the construction. It is...More
Trip dates: 3/29- 4/1/17 Hotel was not forthcoming when I was booking that they were having major renovations to the hotel. I even thought I was upgrading from the previous hotel we stayed at Independence MO which included paying lot more for a better room...More
Response from Angela W, Area General Manager at Fairfield Inn Kansas City IndependenceResponded 14 April 2017
Thanks for taking the time to provide feedback regarding your recent stay. I'm sorry the renovations taking place in our hotel left you with a negative experience as this is not our goal. I understand your frustration, and am sorry we failed you. Looking forward,...More
Do NOT stay here!! Under construction only on first floor. No lobby or breakfast room. Room floors were dingy and dirty rooms were barely adequate and I'm no diva. Old school HVAC system and cable TV is primitive. TV is small (we were watching final...More
Thank Pat P
Response from Angela W, Area General Manager at Fairfield Inn Kansas City IndependenceResponded 6 April 2017
I understand you aren't looking for an apology, but we are truly sorry this experience caused you such disappointment. It is not our goal to let down any guest, and we will continue to improve moving forward. I'm sure you will be pleased with the...More
US$113 - US$171 (Based on Average Rates for a Standard Room)
Star rating provided by Expedia.
Non-Smoking Rooms ,
Number of rooms
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