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See all 31 hotels in Nuwara Eliya

The Grand Hotel

2,119 reviews
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Traveller (1675)
Room & Suite (215)
Dining (177)
Overview
  • Excellent33%
  • Very good40%
  • Average18%
  • Poor6%
  • Terrible3%
Travellers talk about
“high tea”(151 reviews)
Free Internet
Free Parking
Breakfast Buffet
Non-Smoking Rooms
Restaurant
Room Service
Suites
4.0 Star Hotel
All hotel details
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Rooms
28 Jan29 Jan
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (2,119)Write a Review
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1,684 results
Traveller rating
553
650
302
109
70
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LanguageEnglish
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553
650
302
109
70
Show reviews that mention
All reviewshigh teaindian restaurantmagnolia restaurantsri lankagrand thaitea roomold world charmbreakfast buffet isgolf courselobby areapublic roomsmain restaurantsnooker roomold wingcolonial stylebeautiful gardenscolonial times
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1 - 5 of 1,684 reviews
Reviewed yesterday via mobile

The Grand is an oldish English Hotel. The fact that it is old and "coolish" is made up for by the service cleanliness and awesome food selection in the al la carte restaurant. A very very enjoyable one day stay.

Thank pjohnlynskey
Reviewed 6 days ago via mobile

The rooms are awful - tired and freezing cold at this altitude with just a weary fan heater to help. Apart from that an entertaining colonial hotel with a quirky wood panelled bar and the best snooker room outside of a London Gentleman’s Club. As...More

Thank cardinals3366
Response from Manager_Grandhotel, Front Office Manager at The Grand HotelResponded 5 days ago

Dear Guest, Thank you for sharing your feedback and happy you once again chose to stay with us. We are continually looking for ways and means to improve and enhance our guest satisfaction, We have already scheduled our rooms renovation by next year. please know...More

Reviewed 6 days ago via mobile

The hotel is very good, and the staff, food and amenities/environment is excellent. As a hotel it isn't perfect - rooms are smallish and you can hear your nerighbours and people walking by. Also there are a number of restaurants but they are used for...More

Thank Steve H
Response from Manager_Grandhotel, Front Office Manager at The Grand HotelResponded 5 days ago

Dear Guest, Thank you for your valuable feedback following your recent stay with us at Grand Hotel, Nuwara Eliya. We were delighted to learn that you had a great stay with us and enjoyed the services and facilities of the hotel as well as the...More

Reviewed 1 week ago via mobile

We stayed two nights here just after Christmas. The experience on arrival was excellent although the room itself was a little tired. The hotel was very full and we experienced problems with noise in the corridors late in the evening and early in the morning....More

Thank minty98
Response from Manager_Grandhotel, Front Office Manager at The Grand HotelResponded 5 days ago

Dear Guest, Thank you for your recent review of our hotel. We truly appreciate your comments. We continually try to provide the very best in hotel accommodations, food and excellent service. You have noted some deficiencies about the high tea, and I will make sure...More

Reviewed 1 week ago

My husband and I stayed at the Grand Hotel with my parents from 29th Dec 2017 to 1st Jan 2018. This was about the 4th time that we had stayed at the Grand and this property never fails to surpass our expectations! We had a...More

Thank SouthAsiaTaveller
Response from Manager_Grandhotel, Front Office Manager at The Grand HotelResponded 5 days ago

Dear Guest, Thank you for taking the time in sharing this review. We are happy to hear that you had a wonderful stay and that we were able to meet your expectations. We have shared your feedback with all the team and it is encouraging...More

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Room Service
Restaurant
Free Parking
Bar/Lounge
Free Internet
Spa
Fitness Centre with Gym / Workout Room
Hotel Amenities
Room Service
Free Parking
Dry Cleaning
Meeting Rooms
Business Centre with Internet Access
Laundry Service
Concierge
Banquet Room
Conference Facilities
Room amenities
Minibar
Things to do
Restaurant
Bar/Lounge
Spa
Fitness Centre with Gym / Workout Room
Details
Price range
US$202 - US$297 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#6 Luxury Hotel in Nuwara Eliya
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$202 - US$297 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#6 Luxury Hotel in Nuwara Eliya
Room types
Suites, Non-Smoking Rooms, Family Rooms
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Traveller (1675)
Room & Suite (215)
Dining (177)
Pool & Beach (5)
Hotel & Grounds (1214)
Bathroom (50)
Business Centre & Event Rooms (12)
Family and Play Areas (11)
Questions & Answers
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Dundalk84
19 December 2017|
AnswerShow all 8 answers
Response from AnnefromBelgium111 | Reviewed this property |
it is just very posh and so.. very expensive (offered an earl Grey tea to some friends, superb presnetaion but could have bought some local meals for that sum . Worth the price if you have the budget. The setting is really... More
1
Vote
anubhav73
20 October 2017|
AnswerShow all 4 answers
Response from Manager_Grandhotel | Property representative |
Grand Hotel, Nuwara Eliya
0
Votes
Jerric A
21 September 2017|
AnswerShow all 6 answers
Response from Manager_Grandhotel | Property representative |
The price for the high tea per person would be 1,250 rupees nett and serving from 3.30pm to 6.00pm Thanks!
0
Votes
Room Tips
"Ask for a King bed - fully worth it!"
Read review
"Did not stay at the hotel, the afternoon tea is open to all and amazing value for a luxury hotel."
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"We stayed in the old wing, lovely and quiet for sleeping at night"
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"Book a room in the renovated wing of the hotel with the lake view."
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