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The Grand Hotel

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1,735 Reviews from our TripAdvisor Community

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There are newer reviews for The Grand Hotel
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Showing 1,363: English reviews
Reviewed 3 weeks ago via mobile

We were a local couple that walked in spontaneously to try out their Dinner buffet.. I work at a top five star hotel in Colombo & quite s frequent restaurant hopper . But the service & welcome we received from the stewards of Grand hotel main restaurant was Warm & Excellent . It is by far the best Restuarnt service...

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Helpful?
Thank Kavita D
Manager_Grandhotel, Front Office Manager at The Grand Hotel, responded to this review

Dear Guest, Thank you for your recent review of our hotel. We really appreciate your positive comments concerning our main restaurant, food, ambiance and staff friendliness. These are all critical components to a positive guest experience. Our staff members take their roles very seriously and try, every day, to provide that quality customer service, that our guests expect. It is...

Reviewed 3 weeks ago via mobile

A quaint British hotel with lovely garden and hard wood floors and fireplaces abundant.Cool climate with everything one wants!Wonderful little town great food and fantastic vistas!A must if you visit Sri Lanka.

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Helpful?
Thank Suren M
Manager_Grandhotel, Front Office Manager at The Grand Hotel, responded to this review

Dear Guest, Thank you for your recent review of our hotel. We truly appreciate your comments and we are pleased that you enjoyed your stay with us. As a valued guest, we hope you will make us your first choice for accommodations in future as well. We looking forward to welcoming you back! Best Regards, Front Office Manager

Yorkshire, England
Reviewed 3 weeks ago

It was like going back in time to see how the other half must have lived in the 1930's. Wooden hallways,numerous reception rooms,and antiques,what a place. The room was on the ground floor but unfortunately we didn't have much of a view of the well appointed gardens. A small bathroom ,a largish sleeping area with two single beds and an...

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Helpful?
1Thank JDSYorkshire
Manager_Grandhotel, Front Office Manager at The Grand Hotel, responded to this review

Dear Guest, We really appreciate your recent review of our property, along with the kind words and positive comments, we also appreciate the recommendation. We continually try to provide the very best in hotel accommodations, food and excellent service. We thank you for your loyalty to our property, and we look forward to being of service to you for many...

London, United Kingdom
Reviewed 3 weeks ago

We were greeted by being served tea in the lounge by perfectly polite staff. The hotel is glorious with antique furniture and is beautifully maintained from the highly polished flooring to the delightful gardens. Our room was comfortable with everything one would expect. Dinner was amazing. Again wonderful service and so much to chose from. A truly elegant place to...

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Helpful?
Thank Ruth D
Manager_Grandhotel, Front Office Manager at The Grand Hotel, responded to this review

Dear Guest, We appreciate the time you have spend to share your experience in our hotel. We are delighted that our team and hotel were able to provide you an excellent stay. We will certainly share your positive comments about the team. All the best and hope to welcoming you back soon. Best wishes, Front Office Manager

Reviewed 3 weeks ago

A sudden downpour of rain made a lovely excuse to take lunch at the Grand Hotel, Nuwara Eliya. What a beautiful hotel! Elizabethan architecture and grandeur make this a marvelous place to enjoy your food etc. My husband returned later in the day to play snooker and the bar person was only too happy to join in for a few...

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Helpful?
Thank Madge2591
Manager_Grandhotel, Front Office Manager at The Grand Hotel, responded to this review

Dear Guest, We are very happy to hear that you enjoyed your meal at Grand Hotel. We appreciate, that you took the time to share your experience with us. As service from the heart is our key focus, I will certainly share you positive comments with our team for further encouragement, it is always nice to see the outcome of...

Reading, England, United Kingdom
Reviewed 3 weeks ago via mobile

I've always wanted to stay in a hotel like this and The Grand certainly did not disappoint. The welcome was really friendly and we were upgraded to the suite which was amazing! We ate in their Thai restaurant where the food was very good but the evening was let down by it being cold in the hotel. Only stayed here...

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Helpful?
Thank Emma J
Manager_Grandhotel, Front Office Manager at The Grand Hotel, responded to this review

Dear Guest, I would like to thank you for your review of our hotel. We are pleased that we have exceeded your expectations, We really appreciate your comments regarding our friendly staff and also recommending us. Our staff take pride in providing exceptional customer service each and every day, to our valued guests. Thank you again, and we look forward...

Stirling, United Kingdom
Reviewed 3 weeks ago

A real delight to stay in this amazing hotel. Very colonial and proud of it. Gracious and welcoming staff. Rooms were large and well equipped. A large choice of restaurants to choose from. Breakfast had an amazing choice of food. A ideal place to stay to tour round the area including Horton Plains and the Tudor style post office. Little...

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Helpful?
Thank Wylda K
Manager_Grandhotel, Front Office Manager at The Grand Hotel, responded to this review

Dear Guest, We are extremely happy to read that your stay was so enjoyable with us that it prompted you to write this very kind and praising review on TripAdvisor. There is nothing more motivating for us than receiving feedback like yours. Appreciate your high praise on our buffet breakfast. We look forward to the pleasure of welcoming you back...

Reviewed 4 weeks ago via mobile

Hotel was superb.. The suite was very spacious and amazing... bathroom was large.. Had a nice breakfast from the restaurant. Loved the cappuccino. Garden was beautiful and suddenly felt like newzealand.. will go there again.

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Helpful?
Thank Buddhika W
Manager_Grandhotel, Front Office Manager at The Grand Hotel, responded to this review

Dear Guest, Thank you for your recent stay and sharing your experience on TripAdvisor! We are indeed honored at your praise of our hotel as superb, and also very delighted to acknowledge that you liked the suite, Garden, facilities, and the breakfast buffet. We strive to provide attentive and personalized service to all of our guests. Thanks again for choosing...

Dubai, United Arab Emirates
Reviewed 4 weeks ago

I am staying at this hotel which is a great place. The only problem is that the only place in the Hotel you can get wifi is in the lobby, I asked them why we can't get WIFI in the rooms and the answer is that they don't wnat the guess to stay in the rooms they want them to...

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Helpful?
1Thank Kirk W
Manager_Grandhotel, Front Office Manager at The Grand Hotel, responded to this review

Dear Valued Guest, Thank you for your comments regarding your most recent stay with us. We are pleased that you were our guest on this occasion, and we hope that you will consider us on future stays in Grand Hotel. We are continuing to improve and redevelop our facility in order to provide the very best in hotel accommodations. We...

UK
Reviewed 4 weeks ago

This really is a trip back in time. An old world feel, wooden panelling and floors throughout, grand staircases and numerous staff all willing to serve and please.Room was comfortable if a little dated (lack of plugs, no air con but an electric heater), the well docummented lack of hot water and wi fi you can only in reception sometimes....

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Helpful?
1Thank alfielanger
Manager_Grandhotel, Front Office Manager at The Grand Hotel, responded to this review

Dear Guest, Thank you for your recent review of our property. I can assure you that I will be personally looking into the concerns that you have noted, and I hope that you will give us another opportunity to be of service to you. We appreciate for choosing our hotel and your positive feedback about our food and location. We...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Restaurant
  • Free Parking
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
Things to do
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Free Parking
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Conference Facilities

Additional Information about The Grand Hotel

Address: Grand Hotel Road, Nuwara Eliya 22200, Sri Lanka
Region: Sri Lanka > Central Province > Nuwara Eliya
Price Range: RM1,015 - RM1,246 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Grand Hotel 4*
Number of rooms: 154
Reservation Options:
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Also Known As:
Grand Hotel Nuwara Eliya
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Questions & Answers

Here's what travellers have asked, with answers from The Grand Hotel staff and other travellers.
7 questions
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Questions? Get answers from The Grand Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Great dining options. Great property.”
 of 5 bubbles arK8439JX, 6 Dec 2016 | Read review
“Corner room 163 was nice”
 of 5 bubbles Davidfrost63, 2 Dec 2016 | Read review
“Must ask for room with gold course view in an upper floor! You will love it.”
 of 5 bubbles vibashw, 27 Oct 2016 | Read review
“Beautiful hotel, The best”
 of 5 bubbles PeterDe56, 17 Oct 2016 | Read review
“I don't think that you would be disappointed with any of the rooms”
 of 5 bubbles 14081959wm, 16 Oct 2016 | Read review
5 of 5
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