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The Hotel Hot Springs & Spa

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The Hotel Hot Springs & Spa
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108 Reviews from our TripAdvisor Community

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Showing 108: English reviews
Waldron
Reviewed yesterday NEW

Very nice rooms and friendly staff. Enjoyed the breakfast and the overall experience. Would gladly stay here again. No complaints with this facility. Much nicer and more enjoyable than when I last stayed here two years ago.

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Helpful?
Thank rogertQ366HW
Canton, Georgia
Reviewed 6 days ago NEW

Previous positive reviews are spot on; this is an excellent hotel, especially when it is mostly empty as it was during our visit Thanksgiving week. They are clearly geared for conventions and lots of people with plenty of room in the lobby, dining area, and hallways. Only annoyance is the detached area for parking; covered and locked at night, but...

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Helpful?
Thank Soleil122
Dallas, TX
Reviewed 1 week ago

This refurbished hotel in Hot Springs was comfortable, pretty and modern! It is located right next to the convention center and walking distance to Bathhouse Row, and close enough for us to take a walk in the gorgeous mountains to take in the fall colors. The staff was friendly and helpful. We had a wonderful time!

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Thank lorettamz
Hot Springs, Arkansas
Reviewed 1 week ago

Great stay and great service, with no problems. One of the people in other room ,left clothes ganging in closet , we call them they check ,brought to front desk, and they were pick up, without any problems

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1Thank polksfurniture
GMHotelHotSprings, General Manager at The Hotel Hot Springs & Spa, responded to this review

Thank you for sharing the holidays with us!

Murphy, Texas
Reviewed 1 week ago

Stayed during off season. Hotel was undergoing renovation thus very few guests. Staff was polite and professional. Free breakfast was well done and tasty. Room/hotel is clean and comfortable. Shower is different story. Shower and bathroom floors are different levels which make it tough to get in and out of.

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Helpful?
Thank dmcthos
GMHotelHotSprings, General Manager at The Hotel Hot Springs & Spa, responded to this review

Thank you for taking the time to give us your review. We will look at some options to improve our bathrooms. Excited that you enjoyed our hot and fresh breakfast!

Leander, Texas
Reviewed 1 week ago

Newly renovated Hotel boast a Contemporary Style. Comfortable rooms, Big walk in shower, BIG screen TV, Comfy VERY tall beds! Very friendly staff.... Free Hot Breakfast that included Chocolate Gravy for your Home Made Biscuits. Small down side is the parking... close but a short block away. Spa hasn't been built yet and parts of the Hotel are still under...

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Helpful?
Thank 505Shar
GMHotelHotSprings, General Manager at The Hotel Hot Springs & Spa, responded to this review

We are glad you enjoyed our wonderful fresh breakfast. The pool and spa will be completed in 2017 along with our elevator modernizations.

Cabot, Arkansas
Reviewed 1 week ago

The hotel is nicely decorated. Staff was very friendly. The bar and restaurant were nice. You MUST try the duck nachos!!!!!!!!! They were so delicious. Glad we decided to stay here rather the The Arlington.

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Helpful?
Thank Brittdgarrett
GMHotelHotSprings, General Manager at The Hotel Hot Springs & Spa, responded to this review

We appreciate your great comments about the Duck Nachos. They are one of our guests favorites!

Alexander, Arkansas
Reviewed 2 weeks ago

Overall great and comfortable experience. Will stay again . Clean. Close to historic downtown hot springs.walking distance. Many great restwalking distance. Great restaurant in the area. No carpet!!! Yeah. Very lean.

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Helpful?
1Thank Matt M
GMHotelHotSprings, General Manager at The Hotel Hot Springs & Spa, responded to this review

Thank you! We look forward to your next stay with us.

Memphis, Tennessee
Reviewed 2 weeks ago

This property has undergone a big renovation. The rooms are great, very modern and very comfortable. But the lobby and other public areas are in serious need of an interior designer. Rates were very reasonable for this time of year.

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Helpful?
1Thank csaatkamp
GMHotelHotSprings, General Manager at The Hotel Hot Springs & Spa, responded to this review

Thank you. We are striving to be the best choice for guests to stay in hot Springs.

Vilonia
Reviewed 2 weeks ago

I enjoyed my stay. I had a great room. The people were very friendly. The only complaint that I had was that the shower didn't have much place to put your things that you have in the shower. There wasn't any ledges like a bathtub would have. I would stay in this hotel again.

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Helpful?
Thank 199bdw
GMHotelHotSprings, General Manager at The Hotel Hot Springs & Spa, responded to this review

Thank you for taking the time to give us a great review and feedback. We will work on taking care of that issue so we are ready for your next visist.

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Breakfast
  • Restaurant
  • Bar/Lounge
  • Room Service
  • Free Parking
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Things to do
  • Restaurant
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Suites
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Shuttle Bus Service
  • Free Breakfast
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Business Centre with Internet Access
  • Meeting Rooms
  • Room Service
  • Free Parking
  • Airport Transportation
Official Description (provided by the hotel)
The Hotel Hot Springs1& Spa is located in downtown Hot Springs with a beautiful view of the Ouachita Mountains and is adjacent to the Hot Springs Convention Center, via a covered walkway. We rise 14 stories high and offer 200 guestrooms. Our guests enjoy our renovated restaurant which features over 40 TV's in a high energy sports atmosphere. The hotel has just completed the first phase of the total renovation. The Spa, pool and fitness center will be opening in 2017 ... more   less 

Additional Information about The Hotel Hot Springs & Spa

Address: 305 Malvern Ave, Hot Springs, AR 71901-5445 (Formerly The Austin Convention Hotel & Spa)
Region: United States > Arkansas > Hot Springs
Price Range: RM444 - RM751 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — The Hotel Hot Springs & Spa 3*
Number of rooms: 200
Reservation Options:
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Also Known As:
The Austin Hotel Hot Springs
The Austin Convention Hotel And Spa
Austin Hotel Hot Springs
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Questions & Answers

Here's what travellers have asked, with answers from The Hotel Hot Springs & Spa staff and other travellers.
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Eureka Springs, Arkansas
3 months ago
14 days ago
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over a year ago

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Questions? Get answers from The Hotel Hot Springs & Spa staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“14th Floor facing the Main street had great view. TIP BEDS are TALL...so if you are short ask for a stool to get in and out of bed!”
 of 5 bubbles 505Shar, 23 Nov 2016 | Read review
“This is the remodeled Austin Hotel next to convention center in hot springs. Great place, clean and I'm very picky. No carpet.”
 of 5 bubbles mattmF3730VE, 21 Nov 2016 | Read review
“Clean! Leave 2 body washes for 2 occupants. ”
 of 5 bubbles Z2596OPchrisd, 19 Nov 2016 | Read review
“Great Hotel in Hot Springs! Still working out some kinks. Breakfast was good but sub-par if they want to get 5 stars. Really helpful and kind staff for the most part although the bar/restaurant was understaffed and not trained accordingly. Some details were rushed and it could use a second oversight to correct these small details, but the difference is in the details. So glad to see a hotel like this in hot springs. There is TV overkill in the restaurant and lobby. Spa City should focus on relaxing and not constant noise from WAY too many televisions. How about some peaceful scenes like waterfalls, forests and other things that can bring peace instead of a constant barrage of garbage tv! Hamburgers were world class although the rest of the menu needs a bit tweaking to include healthier options. The hallways are a bit too bright and tacky ( dimmer switches ). Overall a solid 4 stars but it could be five if they would take care of the small details. Really enjoyed my stay and look forward to the spa! I really hope the owners can focus a bit more and tie up the loose ends and bring this place closer to their original vision. They are close but until they pay attention to the small details it could easily fade to a 3 star. The eggs for breakfast were overly watery and the rest of the food bland. I only went once because it was disappointing. Be the little hotel that could and make excellence in all aspects a priority and soon you may find with not much more effort that you are paving the way for a whole new Hot Springs Standard of Excellence. ”
 of 5 bubbles , 7 Nov 2016 | Read review
“No black out curtains on windows, nice view but if you want to sleep in - sun will wake you up! I didn't mind, had to get up early anyway! ”
 of 5 bubbles slw062016, 18 Oct 2016 | Read review
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