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The Hotel Hot Springs & Spa

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The Hotel Hot Springs & Spa
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212 Reviews from our TripAdvisor Community

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Showing 211: English reviews
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Reviewed yesterday NEW

Picked this hotel because of the good reviews which highlighted the friendly staff, great location and money saving tasty breakfast. The food at the sports bar was amazing and there were plenty of TV's to watch whatever you wanted. Rooms were clean and king bed was extremely comfortable. Make sure and get to the Brickhouse Grill and Picante's for Mexican...

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Thank bill m
Dallas, Texas
Reviewed yesterday NEW

We've been staying at this property for some years, but this was the first time since the renovation. It is fresh and up-to-date! Bathrooms were very well done and the bed was wonderful!! After the races we sat with friends in the lobby bar area (lobby bar was not open) and were surprised it is so under utilized. It is...

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Thank CharleneX S
Fort Smith, Arkansas
Reviewed yesterday NEW

The rooms were clean and spacious. The staff was kind and helpful. The elevators were quick! This may not seem very important but when you are at a conference and everyone is trying to get to their rooms or to the conference hall all at once it is vey important.

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Thank Debbie H
Reviewed 2 days ago NEW

We were greeted by freindly staff, checked into our newly renovated room on the 14th Floor, and the room was great!! There was plank flooring, a large bathroom, HDTV, wireless service, refrigerator and microwave. We had a lovely view of the surrounding landscape and it was peaceful.

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Thank Cump_1865
Colt
Reviewed 2 days ago NEW

It was one of the more comfortable places but it could be a bit cleaner. Floor was laminate and could've been damp mopped, bathroom also could've had a bit more attention. Sheets were clean but pillows had an odor.

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Thank Smileyhawk
Reviewed 2 days ago NEWvia mobile

Very enjoyable stay. Staff was courteous, rooms we clean and ample. Valet staff were very friendly and atttentive. service at the bar was good, a little disorganized at times but everyone was taken care of in a timely manner. Our first trip here and will definitely stay here again. Very nice experience

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Helpful?
Thank Javier N
GMHotelHotSprings, General Manager at The Hotel Hot Springs & Spa, responded to this review

Thank you for the wonderful comments about our friendly and courteous staff. We appreciate it!

Hot Springs, Arkansas
Reviewed 3 days ago NEW

Everything in this hotel is new and has a beautiful modern theme. It is in a great location right next to downtown Hot Springs. I loved everything about my stay here except that the people at reception were rude and the valet was not there when we arrived or when we were trying to leave. When we were leaving, we...

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Thank andrea22481
Rogers, AR
Reviewed 4 days ago NEWvia mobile

This hotel has gone through a major remodel and has improved drastically. I love the design, it is so fresh and clean. The rooms were clean and I loved that the rooms didn't have carpet. Breakfast was good and the shuttle was great. The shuttle van was the nicest I've seen at a hotel and our driver was very nice....

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Helpful?
Thank 510AnnGAR510
GMHotelHotSprings, General Manager at The Hotel Hot Springs & Spa, responded to this review

Thank you for the wonderful comments. Our elevators are in a modernization process so we should have that resolved for your next visit.

Campbell, Missouri
Reviewed 6 days ago NEW

The rooms were very clean and nice. This hotel offers room service, but there was no menu in the room. When I called to ask for a menu they said that I would need to come down and look at one. To me, the point of room service is to not leave the room. =)

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Thank sarahV5121PR
GMHotelHotSprings, General Manager at The Hotel Hot Springs & Spa, responded to this review

We appreciate you choosing us for your lodging needs. I apologize for the room service issue. We are undergoing some changes in Food and Beverage and are in the process of changing out the menu. I have spoken to our staff on ways to handle that incident in a better manor because you are absolutely correct, room service is so...

Dripping Springs, United States
Reviewed 6 days ago NEW

Very nice remodeled hotel, was surprised of the free breakfast that was also great, staff was courteous and friendly, great location, will definitely stay there again, I would recommend this hotel for a down town stay.

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Thank Todd C
GMHotelHotSprings, General Manager at The Hotel Hot Springs & Spa, responded to this review

We appreciate you staying with us!

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Breakfast included
  • Restaurant
  • Free Parking
  • Bar/Lounge
  • Room Service
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Things to do
  • Restaurant
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Suites
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Shuttle Bus Service
  • Breakfast included
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Free Parking
  • Business Centre with Internet Access
  • Meeting Rooms
  • Concierge
  • Room Service
  • Airport Transportation
Official Description (provided by the hotel)
The Hotel Hot Springs1& Spa is located in downtown Hot Springs with a beautiful view of the Ouachita Mountains and is adjacent to the Hot Springs Convention Center, via a covered walkway. We rise 14 stories high and offer 200 guestrooms. Our guests enjoy our renovated restaurant which features over 40 TV's in a high energy sports atmosphere. The hotel has just completed the first phase of the total renovation. The Spa, pool and fitness center will be opening in 2017 ... more   less 

Additional Information about The Hotel Hot Springs & Spa

Address: 305 Malvern Ave, Hot Springs, AR 71901-5445 (Formerly The Austin Convention Hotel & Spa)
Region: United States > Arkansas > Hot Springs
Price Range: RM549 - RM832 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — The Hotel Hot Springs & Spa 3*
Number of rooms: 200
Reservation Options:
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Also Known As:
The Austin Convention Hotel And Spa
The Austin Hotel Hot Springs
Austin Hotel Hot Springs
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Questions & Answers

Here's what travellers have asked, with answers from The Hotel Hot Springs & Spa staff and other travellers.
9 questions
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Eureka Springs, Arkansas
6 months ago
Paris, TX
16 days ago
Paris, TX
16 days ago
Richmond, Texas
Cary, Illinois
2 months ago

See all questions (9)

Questions? Get answers from The Hotel Hot Springs & Spa staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“It is an older hotel, so we kept the fan on auto during the night to drown out noise.”
 of 5 bubbles CharleneXS, 27 Mar 2017 | Read review
“mit your review”
 of 5 bubbles andrea22481, 25 Mar 2017 | Read review
“Beds are high, so may be hard for some seniors to get on the bed.”
 of 5 bubbles G9129BNdavidp, 21 Mar 2017 | Read review
“Move the coffee machine into the bedroom!! ”
 of 5 bubbles K2264FTjulien, 18 Mar 2017 | Read review
“The bathroom only has a shower -- which is just fine for me.”
 of 5 bubbles 686stacyh, 13 Mar 2017 | Read review
5 of 5