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Embassy Suites by Hilton Hot Springs

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Embassy Suites by Hilton Hot Springs
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1,183 Reviews from our TripAdvisor Community

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There are newer reviews for Embassy Suites by Hilton Hot Springs
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Showing 1,181: English reviews
Reviewed 22 May 2016 via mobile

Convenient to get around town. The staff were very helpful and didn't mind answering any questions. The room was nice and clean. We enjoyed breakfast and the evening reception snack. Plenty food for all. Give them an A+

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Helpful?
Thank grouptravelin
Kschatzl, General Manager at Embassy Suites by Hilton Hot Springs, responded to this review

Thank you for staying with us and thank you for the A+ Grade! We appreciate your sharing such kind remarks on TripAdvisor. Thank you for the many positives you mentioned such us our convenient location, helpful staff, the nice clean room, the free made to order breakfast and our complimentary evening reception. We hope that you will provide us another...

Port Aransas, Texas
Reviewed 21 May 2016 via mobile

Excellent place to stay while in Hot Springs. Breakfast cooked to order and happy hour drinks and snacks! Located near all attractions. Just a short ride or walk to bath house row. Larry, the shuttle driver, gave us excellent recommendations for restaurants. We will be back!

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Helpful?
Thank portacurlygirl
Kschatzl, General Manager at Embassy Suites by Hilton Hot Springs, responded to this review

Thank you for choosing our hotel for you recent road trip and thank you for the very nice review. We appreciate the time you took to provide such nice feedback. We are very pleased that you enjoyed out free made to order breakfast and our complimentary evening reception. Thank you also for mentioning our convenient location and the outstanding service...

Memphis, Tennessee
Reviewed 20 May 2016

This hotel should change their slogan from pet friendly to pets barely tolerated. We paid $75 (plus tax) for a pet fee. In return, we were given a room that was far below what we have come to expect from Hilton properties. Upon arrival, we had to ask for the room to be sprayed because of the odor. There were...

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Helpful?
Thank Modest_2
Kschatzl, General Manager at Embassy Suites by Hilton Hot Springs, responded to this review

Please accept my sincere apology for your recent experience at our hotel. I am very sorry that we failed to meet your expectations and our normal standards. We strive to provide excellent accommodations to those traveling with pets and those that do not. I am disappointed that we were not successful in this situation and promise that your comments are...

Memphis, Tennessee
Reviewed 18 May 2016

I went over to meet my wife, who was in a conference, for dinner with other family over there. The front desk person was very helpful in helping me find my way around and locating the meeting facility to find her.. The room was nice and clean. The breakfast was a buffet style and was fine. the staff was not...

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Helpful?
Thank Carey M
Kschatzl, General Manager at Embassy Suites by Hilton Hot Springs, responded to this review

Thank you very much for taking your time to post such a nice 5 star review. We are very pleased that you found our front desk person to be helpful and that your suite was nice and clean. Thank you also for mentioning our complimentary breakfast buffet. We hope that you will return soon. Sincerely, Kurt Schatzl General Manager

Fayetteville, Arkansas
Reviewed 18 May 2016

My daughter, her friend, and myself stayed here (I've stayed here before as well), and had a great trip. I arrived first and was greeted at the front door by Curteus and D'Andre, who were extremely helpful. Front desk staff was friendly as well. Our rooms were clean, comfortable and quiet. The manager's reception both evenings were wonderful. The breakfast...

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Helpful?
Thank Massdane
Kschatzl, General Manager at Embassy Suites by Hilton Hot Springs, responded to this review

We are so glad that you had a 'great girls trip' to Hot Springs and pleased that our hotel and staff were such a big part of your weekend. I will be sure to pass on your kinds words about Curteus and D'Andre. We are very pleased that you found your suites to be clean and comfortable and that you...

Jonesboro, Arkansas
Reviewed 16 May 2016

I had a work meeting to attend at the convention center. The hotel was wonderful. Comfortable bed and very nice room with a walk over to the convention center. I would recommend this hotel and would be happy to stay again. Free wifi for Hilton Honors members.

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Helpful?
Thank Pam W
Kschatzl, General Manager at Embassy Suites by Hilton Hot Springs, responded to this review

Thank you for staying with us during your recent business trip. We so pleased that you had a wonderful experience and enjoyed our comfortable beds and nice suites. We look forward to your return visit. Sincerely, Kurt Schatzl General Manager

Bentonville, Arkansas
Reviewed 16 May 2016 via mobile

The breakfast was just freaking awesome. The food at the buffet was good and the made to order omelettes and pancakes were the icing on the cake. The room was very comfortable and quite large. All in all its the nicest places I've stayed at in hot springs

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Helpful?
Thank Daniel S
Kschatzl, General Manager at Embassy Suites by Hilton Hot Springs, responded to this review

Thank you for choosing our hotel for the Corvette weekend and thank you for such a nice review. We are glad that you enjoyed our free made to order breakfast and we are pleased that you enjoyed your spacious comfortable suite. We llok forward to being of service to you again. Sincerely, Kurt Schatzl General Manager

Reviewed 16 May 2016

We had a pleasant stay here at Embassy Suites. We were greeted by the concierge, David (from San Diego). He immediately made us feel welcome and was great at offering recommendations for restaurants and activities in the area. The customer service provided by David really made our stay more pleasant. The location is great! The free breakfast is a bonus...

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Helpful?
Thank Meghan H
Kschatzl, General Manager at Embassy Suites by Hilton Hot Springs, responded to this review

Thank you for staying with us for your recent 'Girls Trip' and thank you for sharing your comment on TripAdvisor. We are pleased that David made your stay more pleasant and that you enjoyed our free made to order breakfast and our convenient location. We are pleased that all in all you had a positive experience. We will strive to...

Fort Worth, Texas
Reviewed 11 May 2016

Hotel very outdated. There are a number of newer, similar style hotels in the area. Would not recommend. I didn't really feel comfortable in the restrooms or sitting on the furniture. Doesn't seem to be updated since the late 90's

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank A142VJju
Kschatzl, General Manager at Embassy Suites by Hilton Hot Springs, responded to this review

I am very sorry that we were not able to provide you with the quality of accommodations you deserved during your recent stay with us. Please know that this is not typical of our hotel. We are always striving to improve our guest experience and will be sure to incorporate your comments in our immediate and future improvement plans. Thank...

Clinton, United States
Reviewed 9 May 2016

I've stayed in this hotel many times for both business and vacation. I usually give it the best reviews but this time it fell short. The hotel is usually quiet but a large ball team was on my floor and they ran, slammed doors, and banged on my connecting room door late at night and early in the morning. I...

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank lynn5016
Kschatzl, General Manager at Embassy Suites by Hilton Hot Springs, responded to this review

Thank you for you continued patronage of our hotel. I am sorry that you had a rare bad experience on your last visit. We thought we had strategically placed only the team chaperones around the players. I am sorry that we assigned you to a suite close to the team. I am glad that were able to make the billing...

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Amenities

Highlights
  • Pool
  • Room Service
  • Free Parking
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Breakfast included
  • Free High Speed Internet ( WiFi )
GreenLeadersBronze level
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Microwave
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Room Service
  • Free Parking
  • Breakfast included
  • Shuttle Bus Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Concierge
  • Self-Serve Laundry
Official Description (provided by the hotel)
Come explore the beauty Hot Springs at the Embassy Suites Hot Springs!Centrally located in the heart of Hot Springs, we offer easy access to all the destinations and beauty that this city has to offer! Come explore Hot Springs National Park, downtown Hot Springs, The Gangster Museum of America, Oaklawn Racing & Gaming, Garvan Woodland Gardens, and Magic Springs Amusement Park!Our 2-room suite hotel offers separate dining and living areas, 24 hour business center, free cooked-to-order breakfast, and complimentary drinks at our nightly Manager's Reception. We also offer one of the premier spa facilities at Spa Botanica. Need some meeting space? We are also directly connected to Summit Arena and Hot Springs Convention Center! ... more   less 

Additional Information about Embassy Suites by Hilton Hot Springs

Address: 400 Convention Blvd, Hot Springs, AR 71901-4203
Region: United States > Arkansas > Hot Springs
Price Range: RM731 - RM1,436 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Embassy Suites by Hilton Hot Springs 3.5*
Number of rooms: 246
Reservation Options:
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Also Known As:
Embassy Suites Hot Springs Hotel Hot Springs
Hot Springs Embassy Suites
Hotel Style:
#3 Romantic Hotel in Hot Springs
#4 Green Hotel in Hot Springs
#5 Business Hotel in Hot Springs
#5 Family Hotel in Hot Springs
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Questions & Answers

Here's what travellers have asked, with answers from Embassy Suites by Hilton Hot Springs staff and other travellers.
15 questions
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15 days ago
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over a year ago
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Questions? Get answers from Embassy Suites by Hilton Hot Springs staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“We stayed on the 2nd floor near elevators. No problems, easy access to lobby.”
 of 5 bubbles lsydneyfisheri, 19 Mar 2017 | Read review
“We are on the top floor so occasionally it took a long time to get down”
 of 5 bubbles kimr972, 19 Mar 2017 | Read review
“Across the street from the convention center with great parking in the rear of the convention center.”
 of 5 bubbles KenW927, 15 Mar 2017 | Read review
“Ask for a corner suite - a little more money but worth it.”
 of 5 bubbles tcbell, 12 Mar 2017 | Read review
“Some rooms face the National Park and mountains.”
 of 5 bubbles 363kathyd, 22 Feb 2017 | Read review
5 of 5