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My husband and I recently stayed at this hotel. We had purchased it through Hotwire it was rated as a 2 1/2 star hotel but 90% approval. This was very deceptive as we walked into the hotel and had an old musty smell and you...More
Thank Kathy C
Response from ManagerX1, General Manager at Country Inn & Suites By Carlson, Hot SpringsResponded 10 January 2017
Dear Kathy, thank you for being our guest and for your feedback. Our main goal is to offer clean, comfortable accommodations to our guests and a responsive, friendly staff. I am sorry to hear we failed in both those areas and for the many room...More
After arriving at country inn and suites there was no one at the counter,a sign said helping someone.After 30 minutes,I called no answer.Finally a guy showed up at the counter and said hey I was helping someone.I told him I had called and reserved a...More
Response from ManagerX1, General Manager at Country Inn & Suites By Carlson, Hot SpringsResponded 4 January 2017
Thank you for being our guest and for the feedback regarding your recent stay. We cannot apologize enough for the poor service and long check in time you experienced during check in. What you experienced should not have happened, and we assure you this has...More
Good amenities, good breakfast variety but needed healthy options. Girl who checked us out was rude to housekeeping and not put together well. Great sleep and gym was adequate for cardio and light weights.More
Review collected in partnership with Country Inns & Suites By Carlson
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Response from ManagerX1, Manager at Country Inn & Suites By Carlson, Hot SpringsResponded 28 November 2016
Thank you for posting a review regarding your stay at Country Inn & Suites by Carlson. We are pleased to know you found us to be of a great value and loved the amenities we provide. However, please accept our apologies for the front desk...More
US$99 - US$163 (Based on Average Rates for a Standard Room)
Star rating provided by Expedia.
Non-Smoking Rooms ,
Number of rooms
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Also Known As
Country Inn & Suites Hot Springs Hotel Hot Springs ,