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Hampton Inn Madison East Towne Mall Area

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Hampton Inn Madison East Towne Mall Area
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479 Reviews from our TripAdvisor Community

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Showing 478: English reviews
Toronto, Canada
Reviewed 1 week ago

The folks are friendly and they are consistent. The gym is a bit small but it is not crowded. Lots of restaurants and stuff around to get things done. Like a Fed Ex. Staff is efficient and there is a lot of free parking.

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Helpful?
Thank paulaM3234YN
Michael N, Manager at Hampton Inn Madison East Towne Mall Area, responded to this review

Thank you for the kind words and review. The East Towne Mall and at least 20 restaurants are all within a mile and a half of our location. There are so many different options for dinner, and our staff loves to assist with suggestions. We enjoy the opportunity to serve you and hope to welcome you back the next time...

Pleasant Prairie, Wisconsin
Reviewed 2 weeks ago

We recently stayed at the Hampton Inn over Homecoming weekend. The hotel staff were extremely helpful and accommodating! We thought the breakfast was excellent and well serviced, and our room was clean and functional. We were right near the lobby and the exercise room, and had an adjoining door to the room next door, however noise was not an issue.

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Helpful?
Thank Terri H
Michael N, Manager at Hampton Inn Madison East Towne Mall Area, responded to this review

Hello Terri, Thank you for staying with us recently and for the positive feedback about the complimentary hot breakfast and staff. Homecoming weekend is always a good time and I'm glad you chose us! I will pass along the excellent feedback to the staffs in the housekeeping, breakfast and front desk department. We look forward to your future visits anytime...

Chicago, IL, United States
Reviewed 3 weeks ago

Nice clean and updated rooms, friendly staff, very good free breakfast, overall excellent accommodations for a very reasonable price. Perhaps the nicest Hampton I have been in. Would definitely stay here again.

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Helpful?
Thank G7767IGandrewd
Michael N, Manager at Hampton Inn Madison East Towne Mall Area, responded to this review

Thank you for the excellent review! We strive to provide an exceptional overall experience and I'm pleased to hear that you compare us so favorably to other Hampton Inn hotels. Thank you for all of the kind words, and we look forward to your next stay with us!

Racine, Wisconsin
Reviewed 3 weeks ago

I love staying at this hotel when I don't want to pay the higher hotel costs of downtown Madison. Only a 10 minute drive to campus. Great hotel. Great value. Great staff and amenities. Loved the breakfast.

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Helpful?
Thank Nancy C
Michael N, Manager at Hampton Inn Madison East Towne Mall Area, responded to this review

Hello Nancy, Madison is a great city to visit and we are pleased that you find our location to be so convenient for your visits, and our complimentary hot breakfast is the perfect way to start the day!

Eau Claire, United States
Reviewed 3 weeks ago

I have had consistently excellent experiences with this hotel. The staff could not be more accommodating. The complimentary breakfast is wonderful and the setting pleasant. Lots of options for restaurants just across the street.

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Helpful?
Thank Kathleen S
Michael N, Manager at Hampton Inn Madison East Towne Mall Area, responded to this review

Thank you the great compliments Kathleen, I will be happy to pass along your wonderful feedback to our staff and we look forward to your next stay with us!

Johnston, United States
Reviewed 3 weeks ago

We were treaded very poorly. We were accused of causing problems at the hotel when it wasn't our group. Staff were not respectful or accomadating. We were not able to use the pool because other kids had thrown pool furniture in it so it was closed. We had bugs in our bathroom and my 10 year old daughter had one...

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Helpful?
Thank Jade P
Phillip M, Manager at Hampton Inn Madison East Towne Mall Area, responded to this review

I'm so sorry to hear about your negative experience at Hampton Inn Madison East, but please know we truly appreciate the candid feedback so we can rectify past challenges moving forward for our future guests. I really regret when any guest leaves dissatisfied with the experience, but for you particularly, I regret that you experienced poor treatment from our team....

Birmingham, United States
Reviewed 4 weeks ago

This was a great hotel to say at! The rooms were clean and bed was comfortable. The hotel is in a great area that is close to good eateries and the mall. The staff was helpful and pleasant. I would recommend other to stay at this location.

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Helpful?
Thank Vonderia Y
Michael N, Manager at Hampton Inn Madison East Towne Mall Area, responded to this review

Thank you Vonderia, Madison is a great city to explore and we are glad to be a part of your most recent trip! The staff loves to give restaurant recommendations and we are fortunate to have so many within a mile of our property. I'm happy to hear that you enjoyed your time with us and we hope to serve...

Reviewed 4 weeks ago

Staff was very friendly and accommodating. Room was clean and complimentary breakfast was great! The first time we came through Madison we stayed at a different hotel because we were not aware that the Hampton was in the same area. When we came through Madison the second time, I googled Hilton properties in the area and it brought up this...

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Helpful?
Thank Lynn C
Michael N, Manager at Hampton Inn Madison East Towne Mall Area, responded to this review

Hello Lynn, We are pleased that you discovered us and appreciate the great compliments. We look forward to serving you whenever your future visits bring you back to the area.

Nashville, Tennessee
Reviewed 30 October 2016

The breakfast was really bad compared to others. Checked out at 6:30 and asked for emailed receipt. I never received it so I had to call to get it. I am and have been a gold member and expected more.!!

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Helpful?
Thank Jonathan J
Phillip M, General Manager at Hampton Inn Madison East Towne Mall Area, responded to this review

Thank you for sharing this review of your recent stat at Hampton Inn Madison East. Particularly as a Gold HHonors member, I really regret the shortcomings of the stay and can assure you that your comments are reviewed, responded to, and addressed so we can improve upon offering the best possible accommodations to all of our guests. I sincerely hope...

Portage, Michigan
Reviewed 24 October 2016

What's the use of free breakfast if it's so packed from 6-10 that I had to get in my car and drive to McDonald's to eat. The ladies at the counters said they overbooked. The wedding crew had wrong rooms to accommodate us they moved some of us to other rooms. Not happy.

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Helpful?
Thank 56caritar
Phillip M, General Manager at Hampton Inn Madison East Towne Mall Area, responded to this review

Thank you for sharing this candid review of your recent stay at Hampton Inn Madison East. Please know this is not the standard of service we strive to provide at the hotel, and I regret that we failed in both our breakfast offering and in our accommodations. I sincerely hope we will have the opportunity to earn your business again...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Free Breakfast
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Centre with Internet Access
  • Free Breakfast
  • Meeting Rooms
  • Dry Cleaning
  • Laundry Service
  • Self-Serve Laundry
Official Description (provided by the hotel)
Within just a few miles of the Hampton Inn® hotel in Madison-East Towne Mall Area, you'll find nearly a million square feet of shopping along with the university campus, Warner Park and the Kohl Center. Free hot breakfast and internet is included with your stay. ... more   less 

Additional Information about Hampton Inn Madison East Towne Mall Area

Address: 4820 Hayes Road, Madison, WI 53704
Region: United States > Wisconsin > Madison
Price Range: RM427 - RM770 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Hampton Inn Madison East Towne Mall Area 2.5*
Number of rooms: 115
Reservation Options:
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Also Known As:
Hampton Inn Madison East Towne Mall Area Hotel Madison
Madison Hampton Inn
Hotel Style:
#27 Business Hotel in Madison
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Questions & Answers

Here's what travellers have asked, with answers from Hampton Inn Madison East Towne Mall Area staff and other travellers.
1 question
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Questions? Get answers from Hampton Inn Madison East Towne Mall Area staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Top floor at the rear of the hotel.”
 of 5 bubbles JackM2006, 17 Oct 2016 | Read review
“Always take a room looking outside toward parking. Second floor or higher.”
 of 5 bubbles kaybF3384AX, 10 Oct 2016 | Read review
“Ask for a room away from the elevator and ice machine.”
 of 5 bubbles Teach3v, 12 Aug 2016 | Read review
“Request a back room away from the street and highway.”
 of 5 bubbles alcand, 24 Jul 2016 | Read review
“Fourth floor is on top and is quiet at either end of the hallway.”
 of 5 bubbles stoddardc, 23 Jun 2016 | Read review
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