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Sheraton Madison Hotel

891 reviews
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Traveller (97)
Room & Suite (47)
Dining (6)
Overview
  • Excellent38%
  • Very good33%
  • Average18%
  • Poor8%
  • Terrible3%
Travellers talk about
“the club lounge”(47 reviews)
“front desk”(165 reviews)
“starbucks coffee”(15 reviews)
Free Wifi
Free Parking
Breakfast Available
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
3.5 Star Hotel
All hotel details
Offers from Sheraton Madison Hotel
Special Offer: Breakfast for 2 Included
Hotel deals
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Reviews (891)Write a Review
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All reviewsthe club loungefront deskstarbucks coffeebike pathshuttle servicealliant energy centerclose to downtownlake mononashower headbit datedhotel barbusiness tripconvention centerbed was very comfortablepool and hot tubdefinitely stay here againjosephine
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1 - 5 of 882 reviews
Reviewed 3 days ago

I have recently begun staying at this property more and more often for a new work assignment in Madison. Each and every time I am greeted with a friendly front desk staff, am always offered an upgraded Club Level room. While the rooms are certainly...More

Thank liveventi
Hotel's Favourite
Reviewed 18 July 2017 via mobile

This hotel is better than expected. It's NOT downtown, which is my only peeve. Great customer service from the minute I arrived until I left. My only comment is that the woman in the concierge lounge was a bit too friendly, I had a really...More

2  Thank C001
Response from Sammi S, VIP & Club Services Supervisor at Sheraton Madison HotelResponded 26 August 2017

Good Afternoon, Thank you for taking the time to express your feed back. We strive on the best customer service and I am very sorry to read about the interaction in the club. I have addressed this concern with the staff and i'm very sorry...More

Reviewed 1 week ago

Although the property is certainly an important element in enjoying any stay, this review will focus more on the staff than the property. (The property is lovely and scheduled for a significant update/remodel in 2018, and they will add a steakhhouse!) The staff at The...More

Thank plmolina
Response from Tatiana L, Guest Relations Manager at Sheraton Madison HotelResponded 5 days ago

Dear plmolina, Thank you so much for taking the time to leave us a few kind words! We find that our staff is excellent and really make the stay one step above. I will be sure to pass along your review to the rest of...More

Reviewed 1 week ago via mobile

After being warned by others at a recent conference to carefully examine credit card charges, we did just that. And surprisingly, my co-worker was in fact overcharged for a round of drinks in the lounge. The drinks cost around $16 and she signed the credit...More

1  Thank Wendy L
Response from Allison J, Front Office Manager at Sheraton Madison HotelResponded 1 week ago

Wendy L, Thank you for bringing this to our attention. While you and your group were at the Sheraton this situation was brought to our attention. What happened is our point of sale system was authorizing for an automatic 20% tip. After we realized what...More

Reviewed 1 week ago

DO NOT STAY HERE! This hotel has widespread shady business practices, which I will be reporting to the Better Business Bureau. I attended a two-day conference here with eight co-workers. My 3.43 muffin from the cafe was charged 4.12 on my credit card; my 15.00...More

Thank Scott B
Response from Allison J, Front Office Manager at Sheraton Madison HotelResponded 1 week ago

Mr. Scott B, I am sorry that this happened to you. While your group was here at the hotel this situation was brought to our attention. We discovered that the point of sale system was authorizing for a 20% tip above your purchase and what...More

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About
Awards & Recognition
GreenLeaders Bronze level
Certificate of Excellence
Amenities
Top amenities
Pool
Free Parking
Restaurant
Free High Speed Internet ( WiFi )
Fitness Centre with Gym / Workout Room
Bar/Lounge
Room Service
Hotel Amenities
Free Parking
Business Centre with Internet Access
Shuttle Bus Service
Dry Cleaning
Meeting Rooms
Room Service
Airport Transportation
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Breakfast Available
Room amenities
Air Conditioning
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Hot Tub
Heated pool
Indoor pool
Details
Price range
US$86 - US$243 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#5 Green Hotel in Madison
#25 Business Hotel in Madison
Room types
Suites, Non-Smoking Rooms
Details
Price range
US$86 - US$243 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#5 Green Hotel in Madison
#25 Business Hotel in Madison
Room types
Suites, Non-Smoking Rooms
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Traveller (97)
Room & Suite (47)
Dining (6)
Pool & Beach (5)
Business Centre & Event Rooms (3)
Questions & Answers
Ask a question
chandra1221
16 July 2015|
Answer
Response from Lisa W | Property representative |
We do provide refrigerators complimentary for our guests based upon availability. These are small refrigerators, so if you are looking for larger, they may be an additional fee. Please feel free to contact me directly and I... More
0
Votes
Room Tips
"Great service, nice property, fairly priced"
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"Your choice is parking lot and 4 lane road or railway - I chose the former (odd numbers)"
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"Upper floor are more quite"
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"Higher the better"
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