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Madison Concourse Hotel and Governor's Club

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1,259 Reviews from our TripAdvisor Community

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Showing 1,243: English reviews
Blairstown, United States
Reviewed 8 June 2015

I return to this hotel every year for the same conference. It's got a great staff and beautiful rooms. Right downtown too. If you stay at the governor's club, there's free snacks, drinks, and breakfast. Great value for the money.

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Helpful?
Thank Catherine S
StephanieLaBella, Guest Relations Manager at Madison Concourse Hotel and Governor's Club, responded to this review

Thank you, Catherine, for your wonderful review! One of the greatest parts about working at this hotel is knowing that we are postiively impacting our guests' visits to Madison. We are so happy we were able to do that for you as well, We hope to see you again soon! Stephanie

Madison WI
Reviewed 4 June 2015

After many months of planning, our conference at the Concourse was a success. The hotel sales staff, Michael and Mary, went out of there way to accommodate our special needs and ensure that our attendees were treated well. Our group of 300 older adults benefited from the conference rooms all being on one floor and with elevators to their sleeping...

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Helpful?
Thank koolkats3
StephanieLaBella, Guest Relations Manager at Madison Concourse Hotel and Governor's Club, responded to this review

It was our pleasure to have you, koolkats3! Thank you for your wonderful review. We always enjoy getting feedback from guests who not only stay with us, but attend events at the hotel as well. It gives us an idea of what the "big picture" of a stay here looks like! We think our sales team here at The Madison...

Reviewed 2 June 2015 via mobile

Everything is awesome. Pay the extra for the happy hour and breakfast included and you will not have to leave. Great food and drink included on certain floors. Really plush bedding. Parking is not great.

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Helpful?
Thank Sue K
StephanieLaBella, Guest Relations Manager at Madison Concourse Hotel and Governor's Club, responded to this review

We think you are awesome, Sue K! Thank you for the wonderful review. We're so happy you mentioned our Governor's Club Lounge (it's one of our favorite parts of the hotel too). With complimentary cocktails, hors d'oeuvres, and a breakfast each morning, what's not to love? Hope to see you again soon! Best, Stephanie

Portland, OR
Reviewed 1 June 2015 via mobile

April 2014: Easy to find via bus service. Great location. Club level breakfast, afternoon snack, and evening snacks are fulfilling and great tastes. Turn down service is done to the tee-water and chocolate. Great King size beds. Great view of lake.

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Helpful?
Thank pdxworldtravelers
StephanieLaBella, Guest Relations Manager at Madison Concourse Hotel and Governor's Club, responded to this review

We're so happy you took the time to write about your stay last year, pdxworldtravelers! Although we've undergone some amazing renovations in our lobby and restaurant, we do still have those same extra-special touches (like turn down service) to make our guests' stays just as "amazing" as before. We hope you get a chance to come visit and see the...

Tampa, Florida
Reviewed 27 May 2015

Stayed there recently on a business trip and was very pleased with the staff and rooms. We arrived early and there weren't any rooms yet but they gave us a time frame, recommended a great place to get a bite outside the hotel and sent me a text when the room was ready. Hotel room was spacious, very clean, and...

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1Thank Kmil8005
StephanieLaBella, Guest Relations Manager at Madison Concourse Hotel and Governor's Club, responded to this review

Thank you for recommending us, Kmil8005! Our text reminders are something new we've been working on at the hotel, and are thrilled to hear that you appreciated that service. Hope to see you again soon, either for business or pleasure! Stephanie

Oshkosh, Wisconsin
Reviewed 27 May 2015

I recently stayed at the Concourse for a photography workshop. The staff was great and helpful with ideas around the capital. Ate breakfast two mornings and it was delicious. Megan was a wonderful waitress. Rooms were very clean and newly updated. The lobby was also recently updated. The only issue we had was the shower. The pressure of the water...

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1Thank JenPhotoGirl
StephanieLaBella, Guest Relations Manager at Madison Concourse Hotel and Governor's Club, responded to this review

Thank you so much for your feedback, Jen! We enjoyed having you and your fellow workshop attendees visit the hotel. It certainly was exciting to witness some of the photo shoots you did on and off site! We sincerely apologize for the issues you experienced with the water pressure in your shower. We have addressed the issue, and appreciate you...

Saint Paul, Minnesota
Reviewed 27 May 2015

I stayed at the concourse for a function over Memorial Day weekend. A friend had arranged the use of a mobility cart and the hotel staff could not have been more helpful and friendly including taking delivery of the cart for us before I arrived, holding it, and holding after my departure for the rental agency. In addition the handicapped...

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Helpful?
Thank Kate C
StephanieLaBella, Guest Relations Manager at Madison Concourse Hotel and Governor's Club, responded to this review

We love this review, Kate! We are so happy to hear you had a great stay, and that you felt so positively about the extra accommodations we were able to provide. We strive to make each and every one of our guests' stays special, and are thrilled that we were able to do the same for you (and with a...

Hays, Kansas
Reviewed 25 May 2015 via mobile

I stayed at Madison Concourse Hotel for a conference. The hotel's airport shuttle stopped service when I arrived Madison at midnight. To my surprise, when I called the hotel at the airport, the hotel staff told me to take a taxi and the hotel would take care of the taxi fare. Wonderful service. The hotel is only a few blocks...

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Thank Sky_Trekkies
StephanieLaBella, Guest Relations Manager at Madison Concourse Hotel and Governor's Club, responded to this review

Thank you so much for taking the time to review us, Sky_Trekkies! We are so happy to hear you enjoyed your stay, and were given such great customer service! It's great to hear how those little extra touches, like taking care of the taxi fee, impact our guests in such a positive way! We truly apologize regarding the issues you...

De Pere, Wisconsin
Reviewed 22 May 2015

I attended a two day conference here and was greatly disappointed. Before retiring, I spent many weeks here for work and always looked forward to returning. While the front desk staff and, especially, the Concierge remain wonderfully efficient, my complaints lie entirely with the Banquet staff. Of the four meals we were served, only one was satisfactory-the cold sandwich buffet....

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Thank Mary M
Reviewed 22 May 2015 via mobile

We have stayed at the Madison Concourse several times and each time has been wonderful. The front desk staff are very friendly and helpful. The location is great-- right across the street from the Capital Bldg. Great views from both sides of the hotel. We especially love staying on the 12th floor in particular. It is so convenient to be...

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1Thank Jad1994
StephanieLaBella, Guest Relations Manager at Madison Concourse Hotel and Governor's Club, responded to this review

It was an absolute joy to have you stay with us, Jad1994! Thank you for this wonderful review. We're glad you got a chance to enjoy all the perks the Governor's Club lounge has to offer (how about that view!?). Can't wait to see you during your next visit to Madison! Stephanie

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Bar/Lounge
GreenLeadersBronze level
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
  • Restaurant
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Meeting Rooms
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Banquet Room
  • Business Centre with Internet Access
  • Concierge
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Welcome to Madison’s hotel. Our staying power is confirmed by our long-standing dedication to being downtown Madison’s premier hotel and we are proud to be named Best Hotel for Business and Pleasure by Madison Magazine. We offer our guests a special Madison experience through our distinctive customer focus and perfect location that cannot be found at a chain hotel. ... more   less 

Additional Information about Madison Concourse Hotel and Governor's Club

Address: 1 West Dayton Street, Madison, WI 53703-2582
Region: United States > Wisconsin > Madison
Price Range: RM673 - RM1,214 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Madison Concourse Hotel and Governor's Club 3.5*
Number of rooms: 373
Reservation Options:
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Also Known As:
Madison Concourse Hotel And Governors
Concourse Hotel Madison Wi
Hotel Style:
#2 Business Hotel in Madison
#3 Green Hotel in Madison
#3 Romantic Hotel in Madison
#10 Family Hotel in Madison
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Questions & Answers

Here's what travellers have asked, with answers from Madison Concourse Hotel and Governor's Club staff and other travellers.
6 questions
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Culver City, California
over a year ago
Madison, Wisconsin
1 day ago
Collierville, Tennessee
over a year ago
Culver City, California
over a year ago

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Questions? Get answers from Madison Concourse Hotel and Governor's Club staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“All rooms I have ever stayed in have either lake or Capitol view and I don't know which is better”
 of 5 bubbles 948lalitad, 20 Mar 2017 | Read review
“A higher floor room with a capitol view”
 of 5 bubbles 595ruthk, 16 Mar 2017 | Read review
“Paying the extra for Governor's Club was worth it!”
 of 5 bubbles WHSAbarb, 6 Mar 2017 | Read review
“ask for a view of the state capital. We always stay on the Governor's Floor”
 of 5 bubbles Kris608, 1 Mar 2017 | Read review
“The hotel was quiet.”
 of 5 bubbles mcgorray, 27 Feb 2017 | Read review
5 of 5