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Homewood Suites Madison West

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#12 of 61 Hotels in Madison
Certificate of Excellence
GreenLeadersBronze level
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Homewood Suites Madison West
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484 Reviews from our TripAdvisor Community

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There are newer reviews for Homewood Suites Madison West
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Showing 479: English reviews
Hong Kong
Reviewed 26 January 2016

good quality and clean, staff are good, environment is great, breakfast is good, but could be more choices in future, i will recommend this hotel to my friends or colleagues if they are going to madison.

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Helpful?
Thank Chi Hung Lawren... T
Richardson, United States
Reviewed 22 December 2015

Stayed here for business. The area around the hotel is lacking, but there is an Aldi, and a few smaller restaurants nearby as well as Brennan's market! Hotel itself was adequate. My personal experience- the complimentary wireless was difficult to navigate and the gym was lacking but the room itself and the hotel were excellent. So if you're less of...

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Thank Darren W
Anderson, South Carolina
Reviewed 21 December 2015

Second extended stay at this location. The staff are exceptionally pleasant, go out of their way to be helpful, and made reliable recommendations for restaurants. Rooms clean & plenty of space to spread out.

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Thank David J
Dallas, United States
Reviewed 27 November 2015

I had hope for a comfortable hotel for the week and great customer service and found both at Homewood Suites. The location was convenient and near many restaurants and shopping. Found the customer service always willing to accommodate.

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Thank Stephanie H
San Antonio, United States
Reviewed 23 November 2015

I enjoyed my stay at the Homewood Suites. The complimentary breakfast, and happy hour food and drinks were a definite plus during my stay. The room was cozy and had a full kitchen. I would definitely stay here again.

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Helpful?
Thank Tonya P
Christopher H, Manager at Homewood Suites Madison West, responded to this review

We love to hear that you enjoyed your business travel with us. I will pass along your comments to our food and beverage team as we continually look to perfect our complimentary food offerings. I am glad to hear that you would stay with us again and we certainly hope you will soon!

Reviewed 12 November 2015

I recently spent several days at this hotel. Overall my stay was ok. The staff was friendly. The hotel is showing some wear & tear. The pillows in my room were terrible. It definitely affected my sleep. I checked with the front desk to swap out the pillows, but apparently there weren't any better pillows available. It appeared this wasn't...

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Helpful?
Thank tivo60
Christopher H, Manager at Homewood Suites Madison West, responded to this review

Thank you for staying with us and I am glad that our staff provided a friendly atmosphere. I apologize that the pillows were not to your liking. We have different pillow types, feather and foam, in each room to try a best meet the needs of all our guests. We certainly do not want to allow our hotel to appear...

Hanover Park, United States
Reviewed 9 November 2015

Overall the stay wasn't a bust, but there were several things that we felt that we'd rather select a different location next time when visiting the town. These were minor frustrations, nothing to advise the staff about, since most of them were unlikely to be changed or fixed. 1. The room was a lot smaller than I anticipated. To me...

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Helpful?
Thank Erica L
Christopher H, Manager at Homewood Suites Madison West, responded to this review

Thank you for staying with us and I apologize that the quality of your stay was not up to our standards. Our staff is ready and more than willing to help during your stay and I wish we could have fixed those items while you were here. We do have a satisfaction guarantee at our hotel and we are proud...

Taylor
Reviewed 1 November 2015 via mobile

I have had four trips to Madison and stayed at different hotels each time, but this by far was the nicest place. The staff went out of their way to make it a pleasant stay. I had a few concerns that I reached out to the front desk and they took care of things immediately. Rooms are amazing with lots...

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Helpful?
Thank tmc1983
Christopher H, Manager at Homewood Suites Madison West, responded to this review

Thank you for the great review! Above all, it is our goal to give the best possible service and I am glad we could take care of your needs quickly and thoroughly. I am glad you could use our weekday evening shuttle to experience some of the great restaurants in the area. We look forward to having you as our...

Milwaukee, Wisconsin
Reviewed 29 October 2015

We usually really appreciate Homewood Suites. The Madison hotel is an exception. The carpet was old and rather musty. The staff just said "oh really?" Dogs were allowed on all floors. There were magnets on the doors that said something like "sleeping dog". There was even a dog in the breakfast area. We asked when we checked in if dogs...

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Helpful?
Thank Dlws2015
Christopher H, Manager at Homewood Suites Madison West, responded to this review

Thank you for your feedback! I am sorry that your stay was not up to the standard you expect from Homewood Suites. We are committed to upholding and exceeding Homewood's high standards. While it is true that we do not have any non-carpeted rooms, we do a deep clean after every pet including shampooing the carpets and steam cleaning the...

Madison, Wisconsin
Reviewed 25 October 2015

The carpet was so musty that the air quality in the room made sleeping difficult. We really like Homewood Suites as we travel the country, and have stayed at this Madison hotel before. When the staff asked how the room was I said it was musty, and they basically indicated that is what you get. We were suppose to stay...

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Helpful?
Thank uphillskier2015
Stephanie B, General Manager at Homewood Suites Madison West, responded to this review

Dear upkillskier2015 Thank you for taking the time to share your feedback about our hotel. We apologize for the bad smell during your stay. We understand that travel is very important and try to make sure all our guests have a rewarding experience at our hotel. We hope you will consider staying with us In the future. Please know that...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Free Breakfast
  • Room Service
  • Free Parking
GreenLeadersBronze level
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
Room types
  • Suites
  • Family Rooms
  • Non-Smoking Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Free Breakfast
  • Shuttle Bus Service
  • Dry Cleaning
  • Meeting Rooms
  • Self-Serve Laundry
  • Room Service
  • Free Parking
  • Laundry Service
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Welcome to the Homewood Suites by Hilton Madison West hotel, located in Madison, Wisconsin, next to Princeton Club West. This hotel is convenient to the University of Wisconsin-Madison, Kohl Center, CUNA Mutual, Epic Systems, West Towne Mall and several great restaurants. ... more   less 

Additional Information about Homewood Suites Madison West

Address: 479 Commerce Dr, Madison, WI 53719-4924
Region: United States > Wisconsin > Madison
Price Range: RM466 - RM1,006 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Homewood Suites Madison West 3*
Number of rooms: 122
Reservation Options:
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Also Known As:
Homewood Suites Madison West Hotel Madison
Hotel Style:
#3 Family Hotel in Madison
#4 Green Hotel in Madison
#7 Business Hotel in Madison
#9 Romantic Hotel in Madison
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Questions & Answers

Here's what travellers have asked, with answers from Homewood Suites Madison West staff and other travellers.
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Questions? Get answers from Homewood Suites Madison West staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“corner two bedroom suites are quiet and great for two solo people traveling together”
 of 5 bubbles CARheartsTravel, 7 Dec 2016 | Read review
“1st floor rooms in the "basement" offer large windows.”
 of 5 bubbles Beatriz121, 4 Dec 2016 | Read review
“Stairways work well for access to the pool with no waiting at the elevator. Just need to ask for room on the same end as the pool.”
 of 5 bubbles 007TravelDog, 3 Oct 2016 | Read review
“The basement rooms (114, 116, etc.) were super quiet.”
 of 5 bubbles 196janar, 11 Aug 2016 | Read review
“Upper rooms seemed quieter; rooms facing out (away from the courtyard) are quietest; and I avoid rooms near stairway doors, of course.”
 of 5 bubbles ECP-Writes, 10 Aug 2016 | Read review
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