First, I gave my credit card number in June when I made the reservation, and at 9am on the day we were to arrive, (hotel stated check in time was 4pm) the charge for the room was already posted against my credit card 8 hours before we had even arrived in Madison. The room had no lamps, the closet was filled with the refrig. And microwave and coffee maker leaving no room to hang clothing, etc, etc, etc. WOULD NOT recommend to my worst enemy.
We did not stay in this hotel because of the customer service. They were terribly rude to us, ignored us when they saw us standing in the lobby which was the size of a closet, we asked a cancellation and they refused to cancel the room. They charged us $20 extra dollars for more towels because they said that only one person was supposed to be staying in the room when we had booked for a group of three. It is in a very shady area and we did not feel safe. The rooms looked nothing like the pictures on the website, they were dirty and smelled like cigarette smoke. We were there for a half hour before we left and still got charged. We have never experienced such horrible customer service anywhere ever. DO NOT STAY HERE!!!!!!
the room i rented was alsome , comfortable, very clean, affordable. give it a big thumbs up. The place has breakfast. It is close to the interstate. It is close to many resturants. 2 blocks from the bus station.
I don’t think enough credit is given to this hotel. This is our second time staying here and When you pull up to this motel it is def a bit run down and older and the location is a bit strange, but considering ALL the other hotels around are priced in the $200-300 range this hotel/ motel was a decent value. The rooms we have stayed in are updated with new flooring, bedding etc. it was clean and tidy and the bed and pillows were super comfy! It does smell a lil musty but reminded me of my G’mas house ❤️ Breakfast was pretty good and plentiful. My husband left his phone behind and when we went back to retrieve it they already had it ready with some toiletries I had also forgotten. It doesn’t have all the bells and whistles but we would def stay again
The reviews are all correct--bad customer service, bad "cleanliness," scary location. I usually ignore reviews on hotels, especially if we're going to be there just one night. I usually figure, it's just a place to sleep, we'll be fine. We're not typically picky folks. We were in town for the WI Badgers-Purdue football game, and I booked this room about two months in advance. It was to be a "budget" room, and of course, rooms book up fast for games, and I could not get us closer to the stadium. They ended up charging us $148 for one night when they normally charge $70. But whatever--again, if it's a safe, clean, sound room, I can overlook that. It is in a sketchy area, and yes, people do live there. People who sit on their stoops and chain smoke with the interstate in your front door yard. We tried to check in before the game, and after dinging the bell in the front desk area (there is no lobby), a woman came to the front with her infant on her. The baby cried the whole time while she tried to print our receipt, check us in, and feed the baby. She was hard to understand. She told us we could not check in until 3 PM when a room was ready but gave us a key to just go into Room 116 when we returned since we would be at the game at that time. I asked if I could use a bathroom as we'd just been on the road for 2.5 hours. Nope, no bathroom for the public to use. We got back to our room around 10 PM. You cannot control the temperature in your room, so it was about 75+ degrees in there. we popped open the broken window to get some air in the room. We discovered BLOOD STAINS, HUGE BLOOD STAINS all over my husband's pillows and his side of the sheets. Also, the one chair provided in the room was tore up and broken. I've posted pics here. I tried to immediately contact the Front Desk via telephone. No one would answer. I called twice and let it ring 20 times each. No answer. walked down to the front desk. No one there, no one would show up. I know it was 10 PM, but you have guests (CUSTOMERS). Shouldn't you answer the phone no matter the time??? Next morning, 7 AM, smoke alarms start going off in the hallway right outside our room. The "breakfast area" was filled with smoke due to a faulty or burning toaster. This went on for 20 minutes. At 7 AM on a Sunday morning. We got up and left. I wrote to the corporation requesting a refund and sent them these pictures. I'm waiting to hear back. Don't let the "managers" fool you--it is always like this. Also, on our drive out, there were some interesting folks wandering around picking through garbage cans and trying to get cars to stop and give them money. Do yourself a favor--do not stay here.…