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BEST WESTERN West Towne Suites

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#25 of 61 Hotels in Madison
Certificate of Excellence
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348 Reviews from our TripAdvisor Community

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Showing 342: English reviews
Reviewed 1 September 2016 via mobile

We were very pleased with this hotel. Convenient for us on our way to Toronto. I am always looking for pet friendly and the front desk staff even brought out treats for my dogs. Clean, updated and comfortable. We had breakfast plans elsewhere but saw they even offered a made to order option including French toast, pancakes or eggs.

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Helpful?
1Thank BDAHost
rst1108, Director of Sales at BEST WESTERN West Towne Suites, responded to this review

Thank you for your review of our hotel, staff, and amenities. We are happy that we exceeded your expectations and that we made your four legged family member feel extra special too! Ramona, Sales Manager BEST WESTERN West Towne Suites ramona@bwmadison.com

Woodbury, Minnesota
Reviewed 30 August 2016

Stayed here after dropping our son off at the University of Wisconsin. We got the room at a very reasonable price (taking advantage of an AARP rate). We loved the make to order breakfast. It is close to shopping and only 10 minutes from the University of Wisconsin. Our room was on the backside of the hotel and very quiet.

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Helpful?
1Thank Cheeser0251
rst1108, Director of Sales at BEST WESTERN West Towne Suites, responded to this review

Thank you for your review of our hotel, staff, and amenities. We are happy that we exceeded your expectations and that you were able to enjoy our made to order breakfast with eggs, potatoes, bacon/sausage and French toast...Yum! Ramona, Sales Manager BEST WESTERN West Towne Suites ramona@bwmadison.com

Auburn, CA
Reviewed 23 August 2016

Our first 2 days here were fine. Very nice room, comfortable, etc. Upon leaving, we asked for the same room upon our return 2 days later. The clerk promised to hold it for us. On our return, not only had they not put the room aside for us, but the tattooed desk clerk said nothing on our requested side was...

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Thank Virginia W
Cudahy, United States
Reviewed 22 August 2016

Everything about the hotel was great, except the fact that they have no on site pool. You have to drive just over a mile to a YMCA. The YMCA closed at 7 PM on Staurday. Not worth the drive over after getting back to the room at 6:15 PM.

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Helpful?
Thank William B
rst1108, Director of Sales at BEST WESTERN West Towne Suites, responded to this review

Thank you for the excellent endorsement of our hotel. We apologize that we did not have an on site pool for you, however, on your next visit to Madison, be sure to ask about the use of the pool at our sister property- it's open until 11PM and only 10 minutes away. Ramona, Sales Manager BEST WESTERN West Town Suites...

Amenia, New York
Reviewed 19 August 2016

Troy and his staff made our stay the best in all our years of traveling. The most friendly staff we have ever had. It really made us sad to leave but also plan for a return trip next year. If you ever are traveling to Madison we think you owe it to yourself to stay at this remarkable facility.

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Helpful?
Thank Flora H
rst1108, Director of Sales at BEST WESTERN West Towne Suites, responded to this review

Thank you for the excellent endorsement of our hotel and staff. We love our return guests and are more than pleased that we exceeded your expectations with our service. We look forward to having you with us next year and thank you for the great recommendation! Ramona, Sales Manager BEST WESTERN West Town Suites Ramona@bwmadison.com

Racine, Wisconsin
Reviewed 16 August 2016 via mobile

My wife, dog and I stayed for one night and booked a room with two king sized beds (we were told it was the same price as two queens). The beds were very comfortable. The room was clean. The price was affordable. There is no swimming pool on the property and we did not stay for the free breakfast because...

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Helpful?
Thank Drake V
rst1108, Director of Sales at BEST WESTERN West Towne Suites, responded to this review

Thank you for the endorsement of our hotel and amenities. We are sorry that you were not able to enjoy our Made to Order breakfast but are very happy that you loved our beds, spacious rooms, and the fact that you were able to bring your four legged family member along. We look forward to having you with us on...

Bloomington
Reviewed 15 August 2016

We were impressed with the whole stay as a whole. The D.R. was clean and food was plentiful. Room was clean and spacious. Price was good. I applied for B.W. rewards to gain a discount at further stays, Had a problem with air conditioning in room 138 that we forgot to report. Couldn't get the humidity out of the room...

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Helpful?
Thank Alvin L
rst1108, Director of Sales at BEST WESTERN West Towne Suites, responded to this review

Thank you for the endorsement of our hotel and amenities. We are excited to hear that we exceeded your expectations; doubly excited that you are now earning rewards and discounts with each stay with us. We do apologize for the AC issue and I thank you for bringing it to our attention. I will pass the information along to the...

Menomonee Falls, United States
Reviewed 15 August 2016

Excellent overall! Easy check in, spacious suite, quiet room, hot made-to-order breakfast and a caring staff. What more could anyone need? Will definitely stay at this property again and recommend it highly

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Helpful?
Thank Lori B
rst1108, Director of Sales at BEST WESTERN West Towne Suites, responded to this review

Thank you for the wonderful endorsement of our hotel and staff. We are very excited to hear that we exceeded your expectations during your stay; doubly excited that you have found a home away from home in us. We look forward to your return and hope to see you soon! Ramona, Sales Manager BEST WESTERN West Towne Suites Ramona@bwmadison.com

Oak Park, United States
Reviewed 13 August 2016

The hotel staff were great, from start to finish. The room was large and had plenty of space for our infant daughter and her belongings. The location is great -- easy access to the heart of Madison. This will be the go-to hotel for our visits to Madison.

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Helpful?
Thank Jordan S
rst1108, Director of Sales at BEST WESTERN West Towne Suites, responded to this review

Thank you for the wonderful endorsement of our hotel and staff. We are pleased that we exceeded your expectations during your stay with our attention to detail, large rooms, and superior service. We look forward to your return when you are next in Madison and hope to see you soon. Ramona, Sales Manager BEST WESTERN West Towne Suites Ramona@bwmadison.com

tulsa, United States
Reviewed 12 August 2016

only thing different was the Breakfast was ordered at a window with a couple of options and there was a long line to order breakfast the food was very good though. The rooms were clean and very comfortable, service was outstanding as well.

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Thank Darrin H
rst1108, Director of Sales at BEST WESTERN West Towne Suites, responded to this review

Thank you for taking the time to review our hotel and staff. Our made to order breakfast is legendary and does sometimes cause quite the line in the early morning hours; we are happy that despite the line you were able to enjoy it during your stay. We are pleased that we exceeded your expectations during your stay with our...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Free Breakfast
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Kitchenette
  • Family Rooms
  • Accessible rooms
In your room
  • Microwave
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Free Parking
  • Business Centre with Internet Access
  • Free Breakfast
  • Shuttle Bus Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
Near West Towne Mall, this Madison Hotel is situated at a short drive from Alliant Energy Center, CUNA, EPIC, University Research Park and downtown. Visitors to Reddan Soccer park, UW and VA Hospitals also prefer to stay here. This 100% smoke-free Hotel has free fast WI-FI and free cooked-to-order Breakfast. Hotel provides a 24-hour fitness facility and free pass to YMCA, 24-hour Complimentary Coffee, USA Today and Business Center. All Guest Rooms have luxurious Mattresses, microwaves, refrigerators. ... more   less 

Additional Information about BEST WESTERN West Towne Suites

Address: 650 Grand Canyon Dr, Madison, WI 53719-1044
Region: United States > Wisconsin > Madison
Price Range: RM399 - RM488 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — BEST WESTERN West Towne Suites 2.5*
Number of rooms: 101
Reservation Options:
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Also Known As:
Best Western West Towne Hotel Madison
Best Western Madison
Madison Best Western
Hotel Style:
#5 Best Value Hotel in Madison
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Questions & Answers

Here's what travellers have asked, with answers from BEST WESTERN West Towne Suites staff and other travellers.
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Questions? Get answers from BEST WESTERN West Towne Suites staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“pick bottom floors or by the gym. Awesome ambience, great exercise equipments.”
 of 5 bubbles maivianavenyivy, 7 Oct 2016 | Read review
“Ask for a room on the quiet side, and get any promises in writing.”
 of 5 bubbles VirginiaW341, 22 Aug 2016 | Read review
“We stayed in room 140 , view was back of a warehouse but quiet.”
 of 5 bubbles Mrsesp1, 19 Jul 2016 | Read review
“Do have an elevator but halls are long if you have an end room and trouble walking.”
 of 5 bubbles normaz805, 30 Jun 2016 | Read review
“All good, very large rooms.”
 of 5 bubbles DCReincke, 27 Jun 2016 | Read review
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