We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

BEST WESTERN West Towne Suites

Show Prices
#23 of 61 Hotels in Madison
Certificate of Excellence
Enter dates for lowest prices
powered by PriceFinder
Check In Check Out
1 room 2 adults 0 children
We check 200+ sites to find the latest and lowest prices.
Professional photos
BEST WESTERN West Towne Suites
View Map
{"widget":{"name":"ibex_photo_carousel","template":"ibex_photo_carousel__widget","dust":{"nav_controls":"ibex_photo_carousel__nav_controls"},"moduleList":["handlers"],"divClasses":"prw_rup prw_ibex_photo_carousel","js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"}},"scriptFlags":null,"containerClass":null}
Add Photo Write a Review

359 Reviews from our TripAdvisor Community

Traveller rating
Traveller type
Time of year
Language
  • More
There are newer reviews for BEST WESTERN West Towne Suites
See the most recent reviews
Showing 353: English reviews
La Crosse, Wisconsin
Reviewed 24 May 2016

Overall the Best Western West Towne Suites worked well for our one night stay. We had a room that faced the highway but the no sound from the cars could be heard. Our room was clean and the bed was fine. The free breakfast was a plus with cooked to order eggs. I would stay again if the need arises....

 Report
Helpful?
Thank Gleaner222
rst1108, Director of Sales at BEST WESTERN West Towne Suites, responded to this review

Thank you so much for taking the time to review our hotel and giving us a nice endorsement. We apologize that the guide was not accurate; I will pass the information on to our cable rep so that we can get that taken care of. We hope to have the channel guide updated by the time you return to Madison....

Minneapolis, Minnesota
Reviewed 18 May 2016

we walked up to this older looking building thinking hmm, it looks dated and a little shabby. But it was fine; the rooms looked like they have been updated. They had a ticketed-cooked-to-order breakfast which was different. The one thing I wish for this and all motels and hotels in the country: COULD YOU PLEASE GET SOME DECENT COFFEE? The...

 Report
Helpful?
1Thank simon4322
rst1108, Director of Sales at BEST WESTERN West Towne Suites, responded to this review

Thank you for taking the time to review our hotel. We apologize for the coffee and the hot fitness room. I have passed the information on to management so that we can get those things taken care of. We pride ourselves on our quality, service, and attention to detail and want to exceed your expectations in every way. We hope...

Maryland, Usa
Reviewed 2 May 2016

This hotel boasts large rooms in a perfect location, down the street from a large shopping mall and around the block from countless restaurants of all varieties. Although it does not provide a shuttle to the UW campus, if you have a car you can reach the campus quite easily in 10-15 minutes. The staff was very friendly and helpful....

 Report
Helpful?
Thank divinedecadence
rst1108, Director of Sales at BEST WESTERN West Towne Suites, responded to this review

Thank you the kind review of your stay with us. We pride ourselves on our superior customer service, attention to detail, quality and value and are pleased that we exceeded your expectations. We are also very happy that you were able to experience our hot breakfast and take in the sights in the area. We hope to have you with...

River Falls, United States
Reviewed 25 April 2016

I would think a nice hotel like this would have floors that are more insulated from noise. In the middle of the night we were awakened by heavy footsteps in the room above us that continued for hours. We liked the hotel otherwise, but would not stay here again unless we were assured of a room on the top floor.

Review collected in partnership with Best Western
 Report
Helpful?
Thank Craig F
rst1108, Director of Sales at BEST WESTERN West Towne Suites, responded to this review

Thank you for the kind review of our hotel. We apologize for the noise from your overhead neighbors and wish that we had known so that we could address the issue during your stay. In future, if you are not able to get a top floor room, please do not hesitate to contact out front desk so that we can...

Washington DC, District of Columbia
Reviewed 23 April 2016

I stayed 4 nights in this hotel and it was clean, quiet and comfortable. Important for me, the window opened so I could have fresh air. The front desk staff was friendly and helpful. The breakfast room was spacious and offered a varied selection of juices, cereals, breads, yogurt and even eggs to order. Easy in and out from the...

 Report
Helpful?
Thank GAIL T
rst1108, Director of Sales at BEST WESTERN West Towne Suites, responded to this review

Thank you for taking the time to review and endorse our hotel. We pride ourselves on our attention to detail, superior service and quality amenities and are very happy that we exceeded your expectations. We look forward to having you back with us on your next visit to Madison and hope to see you soon! Ramona, Sales Manager BEST WESTERN...

Baltimore, United States
Reviewed 20 April 2016

Attended a conference. I didn't realize that this was an official conference hotel, so I didn't leverage all the perks. Good location near commercial areas--convenient. They provided vouchers for made-to-order breakfasts, but I didn't partake.

Review collected in partnership with Best Western
 Report
Helpful?
Thank Edwin H
rst1108, Director of Sales at BEST WESTERN West Towne Suites, responded to this review

Thank you for taking the time to review our hotel. We are very happy that we exceeded your expectations look forward to having you back with us on your next visit to Madison and hope to see you soon! Ramona, Sales Manager BEST WESTERN West Towne Suites Ramona@bwmadison.com

Ontario, Canada
Reviewed 12 April 2016

It was a nice stay. We only had one issue calling to confirm reservation. They would not tell me on,the phone if I had a room as I had not mademthe reservation myself. It was okay as they guarantee the reservations. Front desk helpful and coffee good (that's important to Canadians ;) Just a cautionary note: if you are celiac,...

 Report
Helpful?
Thank LMGeorges
rst1108, Director of Sales at BEST WESTERN West Towne Suites, responded to this review

Thank you for your thoughtful review of our hotel, staff, and amenities. We apologize for the inconvenience of not being able to confirm a reservation over the phone and appreciate that you understood why. We are very pleased that we were able to exceed your expectations with our coffee and front desk staff. We hope to have you with us...

Madison, United States
Reviewed 11 April 2016

The room smelled like someone sprayed lemon scented lysol before I got there, it choked me. The shower made a terrible high pitched squealing noise when you turned it on. The bed was uncomfortable. It's a lower priced hotel and it's not very nice.

Review collected in partnership with Best Western
 Report
Helpful?
Thank Dani C
rst1108, Director of Sales at BEST WESTERN West Towne Suites, responded to this review

Thank you for taking the time to review our hotel. We apologize that there were so many issues with your stay. We pride ourselves on our attention to detail and superior service and had we known of your displeasure in your room, we would have been more than happy to move you to more suitable accommodations. We hope that you...

Baraboo, Wisconsin
Reviewed 10 April 2016

Stayed one night this past weekend. It's an older property but in the process of renovations. Had to wait a few minutes for front desk clerk to show up but other than that, check-in and check-out went quickly with no issues. Hallway carpeting looked newer and room was large with nice carpeting and newer flat-screen TV. Bed was comfortable. Bathroom...

 Report
Helpful?
Thank etp3
rst1108, Director of Sales at BEST WESTERN West Towne Suites, responded to this review

Thank you so much for the wonderful review of our hotel and amenities. We pride ourselves on our attention to detail and superior service and are very pleased that our Grab N' Go breakfast was available for you. We are happy that we exceeded your expectations and look forward having you with us on your next visit to Madison! Ramona,...

Maryland, United States
Reviewed 9 April 2016

We stayed at this hotel for 10 nights. The staff was very professional and courteous and they did everything to make us comfortable. We needed 'accessible' support. The staff went out of their way to make things work for us. The breakfast was wonderful - cook to order. Wonderful pancakes and french toast. The cook was great. Clean and spacious...

Review collected in partnership with Best Western
 Report
Helpful?
Thank Sandhia M
rst1108, Director of Sales at BEST WESTERN West Towne Suites, responded to this review

Thank you for the awesome review of our hotel, staff, and amenities! It is guests such as yourself that make everything we do even more worthwhile and we are so pleased that we exceeded your expectations. We hope to have you with us on your next visit to Madison and look forward to seeing you soon! Ramona, Sales Manager BEST...

66 photos of this hotel

Traveller photos: See what travellers like you saw

Viewed
All Traveller Photos (16)
Viewed
Room/Suite (8)
Viewed
Bathroom (2)
Viewed
Hotel & Grounds (2)
Viewed
Other (4)

Management photos: Courtesy of the property manager

Viewed
All Management Photos (50)
Viewed
Business Centre/Function Rooms (3)
Viewed
Dining (7)
Viewed
Bathroom (5)
Viewed
Room/Suite (16)
Viewed
Hotel & Grounds (10)
Viewed
Other (9)
Check In Check Out
Hotels you might also like...
Travellers also viewed these Madison hotels
0.1 km away
AmericInn Lodge & Suites Madison West
0.3 km away
Radisson Hotel Madison
Radisson Hotel Madison
#16 of 61 in Madison
482 reviews
18.4 km away
BEST WESTERN East Towne Suites
Show Prices
Show Prices
Show Prices
1.7 km away
Hampton Inn and Suites Madison West
1.9 km away
Homewood Suites Madison West
10.4 km away
Comfort Inn Madison - Downtown
Show Prices
Show Prices
Show Prices

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Kitchenette
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Free Parking
  • Business Centre with Internet Access
  • Breakfast included
  • Shuttle Bus Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
  • Conference Facilities
Official Description (provided by the hotel)
Near West Towne Mall, this Madison Hotel is situated at a short drive from Alliant Energy Center, CUNA, EPIC, University Research Park and downtown. Visitors to Reddan Soccer park, UW and VA Hospitals also prefer to stay here. This 100% smoke-free Hotel has free fast WI-FI and free cooked-to-order Breakfast. Hotel provides a 24-hour fitness facility and free pass to YMCA, 24-hour Complimentary Coffee, USA Today and Business Center. All Guest Rooms have luxurious Mattresses, microwaves, refrigerators. ... more   less 

Additional Information about BEST WESTERN West Towne Suites

Address: 650 Grand Canyon Dr, Madison, WI 53719-1044
Region: United States > Wisconsin > Madison
Price Range: RM363 - RM660 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — BEST WESTERN West Towne Suites 2.5*
Number of rooms: 101
Reservation Options:
TripAdvisor is proud to partner with Expedia, Booking.com, Hotels.com, Priceline, Best Western, Travelocity, Agoda, Reservation Counter and Despegar.com so you can book your BEST WESTERN West Towne Suites reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Best Western West Towne Hotel Madison
Best Western Madison
Madison Best Western
Hotel Style:
#4 Best Value Hotel in Madison
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing

Questions & Answers

Here's what travellers have asked, with answers from BEST WESTERN West Towne Suites staff and other travellers.
6 questions
Ask a question

See all questions (6)

Questions? Get answers from BEST WESTERN West Towne Suites staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“We could hear footsteps above us, so maybe a room on the top floor would be quieter.”
 of 5 bubbles 459jillj, 29 Jan 2017 | Read review
“pick bottom floors or by the gym. Awesome ambience, great exercise equipments.”
 of 5 bubbles maivianavenyivy, 7 Oct 2016 | Read review
“Ask for a room on the quiet side, and get any promises in writing.”
 of 5 bubbles VirginiaW341, 22 Aug 2016 | Read review
“We stayed in room 140 , view was back of a warehouse but quiet.”
 of 5 bubbles Mrsesp1, 19 Jul 2016 | Read review
“Do have an elevator but halls are long if you have an end room and trouble walking.”
 of 5 bubbles normaz805, 30 Jun 2016 | Read review
5 of 5