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JW Marriott New Orleans

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2,256 Reviews from our TripAdvisor Community

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There are newer reviews for JW Marriott New Orleans
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Showing 2,200: English reviews
Germantown, Tennessee
Reviewed 28 June 2015 via mobile

Friendly staff,from the bellman, to check in and the executive lounge. Recent lobby renovations make for nice common and bar areas. The rooms are in need of renovation as the. Carpets are worn as are some of the other room amenities. Close to the French Quarter and other activities. Request a high floor room for the best view.

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Helpful?
Thank Jim R
OpsManager70130, Director of Operations at JW Marriott New Orleans, responded to this review

Dear Jim R, We are overjoyed to hear that you enjoyed such an excellent stay with us. Thank you for letting us know how much you loved our friendly staff, atmospheric common areas and close proximity to the French Quarter. Thank you for your input on our carpet. We truly appreciate it as we want each and every guest to...

Goldendale, Washington
Reviewed 28 June 2015 via mobile

Found the overall stay to be very comfortable and pleasant. I had the buffet breakfast every morning and found the selection to be one of the best that I have had. The fruit was always fresh and there was a wide variety. The location was close to Burbon Street and many great restaurants within walking distance.

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Helpful?
Thank GUY T
OpsManager70130, Director of Operations at JW Marriott New Orleans, responded to this review

Dear GUY T, Thank you for taking the time to share with us about your JW Marriott New Orleans experience. We love nothing more than hearing when our guests enjoy a completely comfortable stay with us and love our location for their travels. We are also glad that you found our breakfast options both plentiful and fresh. Thank you again...

gainesville FL
Reviewed 28 June 2015

I stayed for 5 days at the JW Marriott while my daughter competed in a volleyball tournament. The location of the hotel is absolutely ideal. Close enough to the French Quarter for the restaurants and entertainment, but not too close that you can't sleep from all the chaos. The room was well appointed, very clean, and the beds quite comfortable....

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Helpful?
Thank g8torgirl
OpsManager70130, General Manager at JW Marriott New Orleans, responded to this review

Dear g8torgirl, What a delight it was to read about your first-class experience at our hotel. We are thrilled that you loved our ideal location, well-appointed guest rooms and helpful staff. Thank you for the incredibly positive feedback on our delicious breakfast as well. We are sorry to hear about your valet experience and we appreciate you filling us in....

Hemel Hempstead, England
Reviewed 27 June 2015

Stayed at this hotel end May with Archers Holidays on a tour of New Orleans, Deep South and Orlando. Really enjoyed New Orleans and had a good stay at this hotel. Also stayed on the 17th floor overlooking the pool and room was very clean and good size bathroom with everything you could need in there. Bed, linen and pillows...

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Helpful?
Thank jeaneypeaney
OpsManager70130, Guest Relations Manager at JW Marriott New Orleans, responded to this review

Dear jeaneypeaney, We are delighted to hear that you had such a wonderful New Orleans experience staying with us. It is great that you loved everything about our hotel from our clean and comfortable guest rooms and our delicious cocktails to our exceptional service and our ideal location. We love hearing when our home on Canal Street proves to be...

Reviewed 24 June 2015

The front desk staff where very nice and welcoming. Overall the hotel lobby and other common areas where clean. But,sorry to say the rooms where not cleaned well at all. Not enough towels, the carpet not vacuumed and the bathroom floor /counters never cleaned. No cold water only lukewarm and hot water. My room was on the 17th floor overlooking...

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Helpful?
3Thank Sheryl O
OpsManager70130, Director of Operations at JW Marriott New Orleans, responded to this review

Dear Sheryl O, Thank you for taking the time to share not only your positive feedback but also your constructive input. We truly appreciate and value your thoughts. While we are pleased that you found our staff welcoming and our public areas clean, we are sorry to hear that your guest room was not as spotless. We always want our...

Reviewed 23 June 2015 via mobile

I enjoyed my stay here. The staff was extremely friendly. I lost my cell phone and front desk agent Demi went out of her way to help me locate it. Only issue I had was that my bed was broken when I checked in. I told Demi and she sent someone up immediately to fix it. Basically my whole stay...

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Helpful?
Thank Tnfuturedr
OpsManager70130, General Manager at JW Marriott New Orleans, responded to this review

Dear Tnfuturedr, What a wonderful experience it was reading your review. We are delighted that our team was able to provide you with such an exceptional stay. Thank you for letting us know about Demi going out of her way to ensure your stay was perfect. We are so glad that she was able to help you locate your phone...

Los Angeles, California
Reviewed 22 June 2015

Checking in flawless but if you think of enjoying a refreshing pool dip in this hot weather go to the Omni or any other hotel because unlike any other JW I have been to or a Marriott the pool Is Filthy un attended to by staff. No smoking Marriott rule does not! Exist, stinks from smokers. Next, the pool is...

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Helpful?
3Thank Jacobephraim
OpsManager70130, Director of Operations at JW Marriott New Orleans, responded to this review

Dear Jacobephraim, Thank you for your valuable feedback regarding your recent stay at the JW Marriott New Orleans. Please accept our apology for the less than acceptable condition of the pool during your stay. I have discussed your feedback with the responsible team members to insure that this was an isolated incident and has been corrected moving forward. We hope...

Berwyn, Pennsylvania
Reviewed 22 June 2015 via mobile

My family and I are in New Orleans for 5 days to attend an event at the Convention Center. We received an email late yesterday from the hotel, informing us that the type of room we reserved (two beds) was not available. This is not a one-time issue. Most of the families we travelled with were told the same thing....

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Helpful?
4Thank Hal W
OpsManager70130, Director of Operations at JW Marriott New Orleans, responded to this review

Dear Hal W, Please accept our apology for the uncomfortable accommodations that you are currently experiencing. We never intend to inconvenience any of our guest and we are disappointed that you are not satisfied with your guest room. Our Front Office team will do all we can to turn your experience around and make your stay more enjoyable. If you...

Sault Ste. Marie, Michigan
Reviewed 22 June 2015

We r here for a conference. JW 's are our hotel of choice if rooms are available at senior, AAA or conference rates. I found the Elite desk stat to be pleasant as well as the consierge staff. We were unfortunately check into a room that was occupied. Discovered this by noting a small personal bag was on chair and...

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Helpful?
1Thank LindaH1946
OpsManager70130, Director of Operations at JW Marriott New Orleans, responded to this review

Dear Linda H, Thank you for your kind comments regarding our concierge and front desk staff. It is great to read that they were pleasant and attentive to you during your experience. I am however disappointed in our attentiveness and service throughout the rest of your experience. Thank you for your feedback and we will take immediate step to improve...

Tampa, Florida
Reviewed 22 June 2015

Check in was easy and Priceline was not mentioned. Our room on the 11th floor was tidy but needed some updating. The bathroom was extremely small and cramped. The bed was fluffy and quite luxurious. A nice flat screen TV was on the dresser and had plenty of channels, even HBO. The view was pretty ugly. My husband said if...

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Helpful?
Thank AuntGermis
OpsManager70130, General Manager at JW Marriott New Orleans, responded to this review

Dear AuntGermis, We would like to thank you for your honest and valuable feedback regarding your recent stay with us. While we are very pleased that you appreciated our housekeeping and laundry services as well as our ideal location, we are sorry to hear that you did not find every aspect of your stay as exceptional. We appreciate your honest...

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Staying in Central Business District

Neighbourhood Profile
Central Business District
Compared to the more evocative monikers of some other parts of New Orleans, the downtown’s humdrum title might suggest that this area is all about business and little else. But don’t let the bland name keep you away from the Central Business District. The CBD offers a wide range of fun things to do that would be touted as exceptional in less jubilant corners of the world. Bordered by the French Quarter, the Arts District and Tremé, with the river at its eastern extreme, this hub for sports, gaming, shopping, theatre, family-friendly activities, and amazing regional cuisine makes a smart base wherever your interests lie.
Explore this neighbourhood

Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Food & drink at the hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Paid Wifi
  • Free High Speed Internet ( WiFi )
  • Paid Internet
Services
  • Business Centre with Internet Access
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Multilingual Staff

Additional Information about JW Marriott New Orleans

Address: 614 Canal St, New Orleans, LA 70130-2308 (Formerly Le Meridien Hotel)
Region: United States > Louisiana > New Orleans > Central Business District
Price Range: RM766 - RM1,822 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — JW Marriott New Orleans 4*
Number of rooms: 487
Reservation Options:
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Also Known As:
Marriott New Orleans
New Orleans Marriott
Hotel Style:
#16 Luxury Hotel in New Orleans
#24 Business Hotel in New Orleans
#31 Family Hotel in New Orleans
#36 Romantic Hotel in New Orleans
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Questions & Answers

Here's what travellers have asked, with answers from JW Marriott New Orleans staff and other travellers.
38 questions
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Questions? Get answers from JW Marriott New Orleans staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Be advised of the construction”
AmericanFlyGuy, 23 Apr 2017 | Read review
“I requested a room on a high floor to cut down on the street noise.”
74RichardB74, 17 Apr 2017 | Read review
“Corner rooms on high floors have great views of the city.”
RaanNaledIt, 15 Apr 2017 | Read review
“Avoid anything near the elevators. I don't know how to help you with the beds.”
theklarhausens, 29 Mar 2017 | Read review
“Far from elevator”
383marilyn, 29 Mar 2017 | Read review
5 of 5