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The Ritz-Carlton, New Orleans

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The Ritz-Carlton, New Orleans
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2,245 Reviews from our TripAdvisor Community

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Showing 2,187: English reviews
Level Contributor
28 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 2 days ago NEW

We loved this Ritz! The location is great and let us walk to explore all of New Orleans that we wanted to see. Our favorite was the live music in the Davenport Lounge. That was a lot of fun! The rooms are good, not great. They are a bit tired but have charm that some Ritz’s lack. We will definitely... More 

Helpful?
Thank tb3704
Chicago, Illinois
1 review
Reviewed 5 days ago NEW

Love the Ritz-Carlton New Orleans. It is our favorite hotel. From the service to the beautiful Christmas decorations. I highly recommend. We got married there in April and man did they wow us. We will only stay there when in the big easy!

Review collected in partnership with The Ritz-Carlton Hotel Company

Helpful?
Thank jasonledoux
Menlo Park, California
Level Contributor
29 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 6 days ago NEW

In an era when hotels have eliminated many classic service touches, I was delighted that the Ritz came through. A door man who actually still opens the door for guests! Turn down service! A concierge with real suggestions! The building is older, so the rooms are laid out more like what you tend to find in other older hotels big... More 

Helpful?
1 Thank Lori H
Port Saint Lucie, Florida
Level Contributor
117 reviews
55 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
Reviewed 6 days ago NEW

We stayed here recently for a birthday weekend with my brother and our wives. We had a great time. The interior is stunning and very well maintained. The staff are professional, friendly, helpful... I could go on and on. The jazz entertainment was superb. Kevin was our server several times in the lounge and he went way out of his... More 

Helpful?
Thank Sailright
New Braunfels, Texas
Level Contributor
49 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 91 helpful votes
Reviewed 6 days ago NEW

We are able to get early check-in without notification at 11AM. The hotel was already decorated for the holidays prior to Thanksgiving and the hallways had a lovely smell of pine. They were installing the walkthrough gingerbread house. The room had a nice river view from the 9th floor. The lobby is on the 3rd floor which can be confusing.... More 

Helpful?
Thank texastide
Los Angeles, California
Level Contributor
7 reviews
5 hotel reviews
Reviewed 6 days ago NEW

This hotel is top notch! From Check in to check out, housekeeping, our bell person Johnnie, restaurant and bar staff and chefs were awesome. The room was spacious and very clean and very comfortable. We stayed on the Club Level and it is definitely worth it. The Club Lounge was outstanding....the food selections were delicious and the open bar has... More 

Helpful?
Thank 1963MikeD
Mobile, Alabama
Level Contributor
69 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 1 week ago via mobile

Nice location on canal street but because of that rooms are noisy. Hotel nicely decorated for the holidays and staff from valets on up very nice. One major flaw is the hotel is really not Ada complaint for People needing to use a wheel chair. Beds are too high for most handicapped people and restaurant is not accessible. Bathrooms very... More 

Helpful?
Thank Jerry H
JOliver-GM, General Manager at The Ritz-Carlton, New Orleans, responded to this review

Dear Jerry H, Thank you for sharing your feedback with the Trip Advisor Community regarding your recent experience at The Ritz-Carlton, New Orleans. While we do have ADA guidelines in place I do apologize for any inconveniences you encountered during your stay. It is our mission to provide a comfortable and pleasant stay for each our guests. I value your... More 

Arlington, TX
Level Contributor
79 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed 1 week ago via mobile

Well, let me start of by saying the hotel has excellent customer service! The room is clean and a decent size with high ceiling to make the room feel bigger than it is. We ordered room service and the food was good. My husband had a hamburger and I had the turkey club sandwich.The bathroom was a nice size. My... More 

Helpful?
1 Thank ccarriere
JOliver-GM, General Manager at The Ritz-Carlton, New Orleans, responded to this review

Dear ccarriere, Thank you for sharing your feedback with the Trip Advisor Community regarding your recent experience at The Ritz-Carlton, New Orleans. I do sincerely apologize the lack of cleanliness you encountered during your stay. We pledge to provide the finest personal services and facilities to our guest. Though you enjoyed some aspects of our service, it evident that we... More 

Lafayette, Louisiana
Level Contributor
40 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed 1 week ago

We had a great stay for our friends daughters wedding. The reception was also here in the grand ballroom. This is a typical Ritz property with typical Ritz amenities and central location for New Orleans.

Helpful?
Thank kajunfatcat
Phoenix, Arizona
Level Contributor
88 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 59 helpful votes
Reviewed 1 week ago

The Ritz-Carlton New Orleans is a lovely hotel. The amenities are first rate, the furnishings are top notch and you know you are there to be pampered. Kate and I were there for a few days in November when we made a short foodie trip to the Big Easy. The people were generally friendly, but our check-in experience was below... More 

Helpful?
3 Thank ChrisKate2012

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Staying in Central Business District

Neighbourhood Profile
Central Business District
Compared to the more evocative monikers of some other parts of New Orleans, the downtown’s humdrum title might suggest that this area is all about business and little else. But don’t let the bland name keep you away from the Central Business District. The CBD offers a wide range of fun things to do that would be touted as exceptional in less jubilant corners of the world. Bordered by the French Quarter, the Arts District and Tremé, with the river at its eastern extreme, this hub for sports, gaming, shopping, theatre, family-friendly activities, and amazing regional cuisine makes a smart base wherever your interests lie.
Explore this neighbourhood

Amenities

Highlights
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Pool
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Closed due to damage from Hurricane Katrina until December, 2006. ... more   less 

Additional Information about The Ritz-Carlton, New Orleans

Address: 921 Canal Street, New Orleans, LA 70112
Region: United States > Louisiana > New Orleans > Central Business District
Price Range: RM1,223 - RM3,090 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — The Ritz-Carlton, New Orleans 4.5*
Number of rooms: 452
Reservation Options:
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Also Known As:
The Ritz-Carlton New Orleans Hotel New Orleans
New Orleans Ritz Carlton
Ritz New Orleans
Ritz Carlton New Orleans
Hotel Style:
#5 Spa Hotel in New Orleans
#9 Luxury Hotel in New Orleans
#14 Business Hotel in New Orleans
#27 Romantic Hotel in New Orleans
#32 Family Hotel in New Orleans
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Questions & Answers

Here's what travellers have asked, with answers from The Ritz-Carlton, New Orleans staff and other travellers.
12 questions
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Houston, Texas

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Questions? Get answers from The Ritz-Carlton, New Orleans staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for what appeals to you. The staff is accommodating!”
 of 5 bubbles lorih72, 28 Nov 2016 | Read review
“Parking is $45 per night. Consider a cab ($36 to the airport) and take the St Charles St Trolley. You can easily walk to the quarter.”
 of 5 bubbles Sailright, 28 Nov 2016 | Read review
“higher floors and south facing views are the best”
 of 5 bubbles texastide, 28 Nov 2016 | Read review
“Interior courtyard rooms are very quiet since you are not on the busy street.”
 of 5 bubbles 1963MikeD, 28 Nov 2016 | Read review
“Ask for one with water pressure.”
 of 5 bubbles ChrisKate2012, 23 Nov 2016 | Read review
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