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AC Hotel New Orleans Bourbon / French Quarter Area

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AC Hotel New Orleans Bourbon \/ French Quarter Area
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620 Reviews from our TripAdvisor Community

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Showing 601: English reviews
West Friendship, Maryland
Level Contributor
126 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
Reviewed 6 days ago NEW

Stayed here twice now. I like the location and the service and staff are ok. Just needs to step up to be at the higher end. Floors in the room feel cheap. Bathroom door is trying to be cute but doesn't close all the way. Temperature in the room is hard to get correct. Overall a good stay at a... More 

Thank Adrew13
Cape Town Central, South Africa
Level Contributor
41 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed 1 week ago

This is the best hotel we've stayed at in New Orleans - and we've stayed in a few! It's on the edge of the French Quarter so it's close to the action, but it's really nice and quiet. Really comfortable rooms with great bathrooms - felt nice and spacious compared to some of the tiny places that are on offer... More 

Thank lucy w
2 reviews
Reviewed 1 week ago via mobile

The hotel was very jazzy and modern. It's a European concept hotel and AC is for the developer. Rooms were clean and the staff was very nice and helpful. Walking distance to the Super dome or even the French Quarter.

Thank Jef A
Level Contributor
102 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
Reviewed 2 weeks ago via mobile

We spent Labor Day weekend in NOLa for my husbands birthday. Our adult son joined us. After reading reviews was not sure what to think about our room, we were pleasantly surprised. Very comfortable, the bathroom was set up for privacy. The staff was very accommodating. Went to the bar every evening before heading to bed, Erika is a phenomenal... More 

Thank Ron R
Denver, Colorado
1 review
Reviewed 2 weeks ago

I am a Gold Member of the Marriott Hotel Chain. The company has been superb to me for years. My experience at the AC Marriott, New Orleans was depressing and hallway was dark and very dingy from the elevator to Room 619. I thought I had entered a jail cell inside the grey and dirt brown interior. Most appealing was... More 

Thank dao3514
Management response:

Dao3514, I am so sorry you had such a poor experience during your stay! I would love the opportunity to speak with you further in order to get more information. Can you please email me at skip.adams@achotelbourbon.com or call me directly at 504-962-0700. Thanks and I look forward to speaking with you! Skip Adams General Manager More 

Manila, Philippines
Level Contributor
27 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed 2 weeks ago via mobile

The hotel is in a very good location in terms of proximity to Bourbon and Canal streets (as in one block away). The hotel is ultra modern and the hallways feel very 'cold' and dark. When I say cold I do not mean temperature. Some of the staff are very nice and some can act disinterested and can make you... More 

Thank MLRtravel
Management response:

MLRtravel, I am so sorry to hear you were not provided a "WOW" experience while staying with us. That is certainly our goal with each guest that walks in our doors. I do appreciate the feedback and will certainly share it with the appropriate teams. Thanks for staying with us and I hope you give us another try in the... More 

Jacksonville, Florida
Level Contributor
91 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 3 weeks ago

If this is a typical AC, I will not be staying at another one. Staff at the front desk left much to be desired. Room was clean but the bathroom was not designed properly. A square sink had built up in the corners. Light switch on inside wall - no way to put it on the outside wall. Bathtub had... More 

Thank lynn10749
Management response:

lynn10749, Thank you for the feedback and for staying with us. Wowing each guest is our number one priority and we obviously fell short during your stay. I will ensure we use this as a learning tool for the team. We hope you give us another try the next time you visit New Orleans! Skip Adams General Manager More 

Antioch, California
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 3 weeks ago

Not on the high end of hotels but great hotel for the price, only a block walk to the French quarter but far enough away you do not hear the noise. The public transportation is right outside the hotel and gets you to sightsee most of the city for only $3.00 for a 24 hour pass, a good deal for... More 

Thank 846Rascal26
Level Contributor
16 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 3 weeks ago

My husband and I were in town for 4 days for a friends wedding. I have been to New Orleans well over a dozen times and this is the first time we've stayed here. It will definitely be our last. Our first room was so narrow and small and we were stunned that there is NO closet (just a metal... More 

Thank Safrona Renee O
Management response:

Safrona Renee O, I am so sorry to hear about your poor experience in our hotel. I would love the opportunity to speak with you directly regarding these issues. Please reach out to me at 504-962-0704 or Skip.Adams@achotelbourbon.com. Thanks so much and I look forward to speaking with you! Skip Adams General Manager More 

Olive Branch, Mississippi
Level Contributor
68 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 3 weeks ago via mobile

We enjoyed our weekend girls trip stay at the AC Hotel. The hotel is very nice with modern rooms. There was not very much room to get ready for 3 girls. The hotel did not have a closet in our room. It was a very small rack to hang clothes on above a safe. The hotel offered free coffee in... More 

Thank akm4380

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Staying in Central Business District

Neighbourhood Profile
Central Business District
Compared to the more evocative monikers of some other parts of New Orleans, the downtown’s humdrum title might suggest that this area is all about business and little else. But don’t let the bland name keep you away from the Central Business District. The CBD offers a wide range of fun things to do that would be touted as exceptional in less jubilant corners of the world. Bordered by the French Quarter, the Arts District and Tremé, with the river at its eastern extreme, this hub for sports, gaming, shopping, theatre, family-friendly activities, and amazing regional cuisine makes a smart base wherever your interests lie.
Explore this neighbourhood


  • Free High Speed Internet ( WiFi )
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Restaurant
GreenPartner Learn More
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Things to do
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Restaurant
Room types
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
  • Meeting Rooms
  • Laundry Service
  • Multilingual Staff
  • Dry Cleaning
  • Business Centre with Internet Access
  • Concierge
  • Banquet Room
  • Self-Serve Laundry
Official Description (provided by the hotel)
Connect to the city in a completely new way at the AC Hotel New Orleans Bourbon in the French Quarter Area. The first AC Hotel by Marriott in the United States, we provide innovative spaces of freedom and comfort, with a style that defines the most contemporary hospitality. We cater to travelers looking to immerse themselves in the energy of downtown New Orleans, LA. Stretched over eight floors, our 220 hotel rooms offer modern style and functional comfort with a touch of downtown flair. Thoughtful and intuitive amenities include complimentary mini-fridges, adjustable reading lamps, 47-inch flat-screen TVs featuring premium movie channels and deluxe bedding and pillows. Enjoy the freedom of complimentary wireless Internet access throughout the hotel, and stay energized with a workout in our fitness center. Whether you're planning an intimate get-together for 10 or a reception for 160, our state-of-the-art event venues set the stage for memorable gatherings. Our lounge is open nightly, with a Happy Hour from 5pm to 7 pm and a light bite menu that will delight visitors and New Orleans locals alike. And while we want you feel welcome at the hotel, we also encourage you to explore; the French Quarter and the Warehouse district are right on our doorstep. Ready for an immersive and authentic travel experience here in New Orleans' most iconic neighborhood? Plan your urban adventure at the AC Hotel New Orleans Bourbon, where personalized service and a modern mindset define us. ... more   less 

Additional Information about AC Hotel New Orleans Bourbon / French Quarter Area

Address: 221 Carondelet St, New Orleans, LA 70130-3002 (Formerly Cotton Exchange Hotel)
Region: United States > Louisiana > New Orleans > Central Business District
Price Range: RM756 - RM1,583 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — AC Hotel New Orleans Bourbon / French Quarter Area 4*
Number of rooms: 220
Reservation Options:
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Hotel Style:
#29 Luxury Hotel in New Orleans
#36 Business Hotel in New Orleans
#61 Romantic Hotel in New Orleans
#70 Family Hotel in New Orleans
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Questions & Answers

Here's what travellers have asked, with answers from AC Hotel New Orleans Bourbon / French Quarter Area staff and other travellers.
18 questions
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Questions? Get answers from AC Hotel New Orleans Bourbon / French Quarter Area staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“We had a parking garage.”
 of 5 bubbles lynn10749, 11 Nov 2016 | Read review
“Easy access and quiet”
 of 5 bubbles 846Rascal26, 9 Nov 2016 | Read review
“To choose a good room, stay somewhere else.”
 of 5 bubbles safronareneeo, 9 Nov 2016 | Read review
“6th Floor has a beautiful terrace”
  • View from Canal Street on our way
 of 5 bubbles Vinnie1973, 28 Sep 2016 | Read review
“Close to all of the action of NOLA”
 of 5 bubbles jpadgett2016, 18 Sep 2016 | Read review
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