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Sheraton New Orleans Hotel

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Sheraton New Orleans Hotel
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2,026 Reviews from our TripAdvisor Community

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Showing 1,921: English reviews
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Reviewed yesterday NEWvia mobile

Great location on Canal St. Easy walking distance to French Quarter, Superdome, Smoothie King Arena and waterfront. Great city views from room. Friendly attentive staff all round. Quality food served up to 11pm in bar area. Free WiFi only in lobby with 24 hour restriction on logging in again. Room was spacious, walk in wardrobe and large bathroom. Thoroughly recommend...

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Thank DREW R
boston
Reviewed 2 days ago NEW

room was clean and spacious;and late night arrival service outstanding ;went to bar good prices/food as well;we used gym in am;servicable but limited;tight security as needed in new Orleans;mid range solid option for weekends or 2 night stays;go for it;paul boston

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Thank wpaul1234
East Lansing, Michigan
Reviewed 3 days ago NEW

Great location on Canal Street just blocks from all the Mardi Gras fun and on the trolley line. Easy walk to Muriel's, Café Du Mond and all the other New Orleans institutions. Good service - easy check in and out. Comfortable, clean and large rooms. Highly recommended.

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2Thank Magg1ema3
Alpharetta, Georgia
Reviewed 3 days ago NEW

We stayed here at the beginning of Mardi Gras the night before out cruise. This hotel is in a great location within walking distance of Bourbon street and a lot of the New Orleans attractions. The hotel is very nice and clean. Have a nice bar downstairs with views of the action on the streets. Rooms were clean and very...

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1Thank Diane G
Reviewed 4 days ago NEW

I stayed at the Sheraton New Orleans for a conference and had mixed experiences in terms of service. The check-in process was painfully slow and they don't seem to be able to handle groups at the once. The venue has some good facilities, including a starbucks on the ground floor and carousel bar. Beware of the lifts which can get...

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Thank Elysepj
albers
Reviewed 5 days ago NEWvia mobile

The Sheraton Hotel did an outstanding job of balancing the many demands of this week! We were there for a hardware buying market. The Mardi Gras parades started while we were there; plus, the NBA All Stars stayed there as well! Add in the Queen's Ball and the women's collegiate golf tournament! Everyone at the hotel was most accommodating! Always...

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1Thank suzannabananaAlbers
Pensacola, Florida
Reviewed 5 days ago NEWvia mobile

We ended up staying at the Sheraton for a concert. It also just happened to be NBA All Star Weekend and during Mardi Gras. When we got to the hotel it was awesome. It was getting there that was horrible. All kinds of streets were blocked for the parades. Here's my complaint. When you called the hotel to ask how...

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1Thank Bentina T
SheratonNO, Public Relations Manager at Sheraton New Orleans Hotel, responded to this review

Thank you for your review. We are excited to know that you found our hotel to be awesome but apologize for the lack of communication pre-arrival. Our website does indicate that there is limited hotel access and parking during Mardi Gras however we cannot post information about street closures as not all parades follow the same route and closures are...

New Jersey
Reviewed 1 week ago NEW

Very nice hotel. Check in smooth. Service was very good. Excellent location. Clean, comfortable rooms. Checkout smooth. Nice view of the city. Best to request room away from elevators as they are very noisy.

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Thank kjm1000
Addison, Illinois
Reviewed 1 week ago NEW

My wife and I were at this hotel recently for a business conference combined with a bit of a couples retreat. The room was good, not exceptional. Housekeeping staff members were very pleasant and did a good job. Check-in was slow but not terrible. Bell staff members were exceptionally good with one very unfortunate exception. Our group meals were excellent...

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Thank JanandDan122
Greenville, South Carolina
Reviewed 1 week ago via mobile

I stayed at the Sheraton hotel for a business conference in February. The location is not only safe (especially for a women traveling alone) but convenient for walking to where you need to get to as well (i.e - I went to the French Quarter area every evening for dinner). I stayed on the 26th floor. Could hear sirens and...

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Helpful?
Thank Lisa B
SheratonNO, Public Relations Manager at Sheraton New Orleans Hotel, responded to this review

Thank you for your review. We are delighted that we exceeded your expectations and that our prime location, stunning views, gracious staff, delicious food &beverage offerings and state-of-the-art conference facilities enhanced your experience. We apologize if you found our hi-tech elevators a little noisy and we appreciate your comments about the trash containers on meeting room floors. That is an...

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Staying in Central Business District

Neighbourhood Profile
Central Business District
Compared to the more evocative monikers of some other parts of New Orleans, the downtown’s humdrum title might suggest that this area is all about business and little else. But don’t let the bland name keep you away from the Central Business District. The CBD offers a wide range of fun things to do that would be touted as exceptional in less jubilant corners of the world. Bordered by the French Quarter, the Arts District and Tremé, with the river at its eastern extreme, this hub for sports, gaming, shopping, theatre, family-friendly activities, and amazing regional cuisine makes a smart base wherever your interests lie.
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Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
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About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
  • Paid Internet
Services
  • Shuttle Bus Service
  • Room Service
  • Business Centre with Internet Access
  • Meeting Rooms
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Breakfast Available
Official Description (provided by the hotel)
Sheraton New Orleans Hotel is on the historic Canal Street streetcar line adjacent to the French Quarter and is ideal for conventions and special events, with over 105,000 sq ft of meeting space including a 28,000 sq ft ballroom. ... more   less 

Additional Information about Sheraton New Orleans Hotel

Address: 500 Canal Street, New Orleans, LA 70130
Region: United States > Louisiana > New Orleans > Central Business District
Price Range: RM741 - RM2,106 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Sheraton New Orleans Hotel 4*
Number of rooms: 1110
Reservation Options:
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Also Known As:
Sheraton New Orleans Hotel New Orleans
New Orleans Sheraton
Hotel Style:
#26 Luxury Hotel in New Orleans
#48 Business Hotel in New Orleans
#59 Romantic Hotel in New Orleans
#71 Family Hotel in New Orleans
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Questions & Answers

Here's what travellers have asked, with answers from Sheraton New Orleans Hotel staff and other travellers.
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Questions? Get answers from Sheraton New Orleans Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“away from elevator”
 of 5 bubbles kjm1000, 17 Feb 2017 | Read review
“The room windows are high and you can't see out without standing, so don't waste money on a river view room.”
 of 5 bubbles JanandDan122, 17 Feb 2017 | Read review
“Away from Canal Street!”
 of 5 bubbles 372jl, 14 Feb 2017 | Read review
“Ask for a room overlooking the Quarter or the pier.”
 of 5 bubbles Mom4J, 14 Feb 2017 | Read review
“Go for a high floor for a nice city view”
 of 5 bubbles SirForce, 13 Feb 2017 | Read review
5 of 5