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Sheraton New Orleans Hotel

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1,991 Reviews from our TripAdvisor Community

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Showing 1,891: English reviews
Reviewed 5 October 2014 via mobile

Checked in, card was swiped for $50 for incidentals By the time i made it to the room they processed the card for another $50. The next day they processed the card for $50 + $340 in parking fees $490 in hidden costs for a 5 day stay. We've charged $0 to our room during the stay and have somehow...

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Helpful?
3Thank Charles Eric S
Brittany D, Social Media Specialist at Sheraton New Orleans Hotel, responded to this review

Hi Charles Eric S, Thank you for taking the time to share your Sheraton New Orleans experience. We truly value your feedback. We'd love nothing more than to get your billing issues resolved and welcome the opportunity to speak with you directly. Please give me a call at 504-595-6270 so we can get this taken care of quickly.

Reviewed 5 October 2014 via mobile

Writing this review via my data connection. Apparently I've found the only hotel that thinks 15 dollars a night for wifi is reasonable. Might as well save your money and stick with a 3 star howl with an Internet connection, because I see no advantages to staying at this hotel. Tag on an over 50 dollar a night parking charge....

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1Thank Mark C
Brittany D, Social Media Specialist at Sheraton New Orleans Hotel, responded to this review

Dear Mark C, Thank you for taking the time to share such a detailed review of your Sheraton New Orleans experience. We do apologize for the inconvenience the lack of free wi-fi in your guestroom caused you, however, you'll be happy to know we do offer complimentary wi-fi in our lobby. With just a quick call to our front desk...

Barrie, Canada
Reviewed 4 October 2014

We just returned from a four night stay, our suite was well stocked with all the amenities you would expect. Housekeeping was exceptional & very friendly. The hotel had a great lobby with a famous piano gracing it (check out the famous signatures inside it!). We dinned every morning on 42nd floor for breakfast, which had a great view and...

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Helpful?
Thank Liz B
Brittany D, Social Media Specialist at Sheraton New Orleans Hotel, responded to this review

Hi Liz B, We are so happy to welcome you all the way from Canada! Thank you for taking the time to share your Sheraton New Orleans experience. We are so pleased to have met and exceeded your expectations this visit. Thank you for upgrading to the Sheraton Club. We hope to welcome you back every time you're in the...

Minneapolis, MN
Reviewed 2 October 2014

Good location only a few blocks away from Bourbon Street. It's about a 10-minute walk from the convention center though, so you might want something closer if you will be attending the convention center. The lobby is very clean and modern, with a nice restaurant/bar in the center. Rooms are also clean and modern. A couple things I really liked......

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Thank Aquaman_22
Washington DC, District of Columbia
Reviewed 2 October 2014

Was in town for a convention and the Sheraton was one of the designated hotels. Too bad that they didn't offer any upgrades for Gold SPG members (just received the bonus). The view from the hotel room was fantastic especially at night. The elevators system was a bit hard to get used to though. No free breakfast in the morning...

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Thank halloween13_11
Brittany D, Social Media Specialist at Sheraton New Orleans Hotel, responded to this review

Hi Halloween13_11, We truly value your feedback and thank you for taking the time to share your Sheraton New Orleans moments. Thank you for your kind words and we invite you back the next time you're in the Big Easy!

Reviewed 2 October 2014

If you are looking to be close to French Quarter attractions and nightlife, you can't do much better than this. The Sheraton sits right on Canal Street, and features fifty something floors of Downtown New Orleans Views. Staff was courteous, and concierge was helpful in recommending late-night eateries. Valets were prompt and cordial. Rooms were nice, average décor, but the...

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1Thank KrkaTx
Brittany D, Social Media Specialist at Sheraton New Orleans Hotel, responded to this review

Hi KrkaTx, Thank you for taking the time to leave such a positive review! We're so happy you enjoyed being near the French Quarter attractions and so pleased our hotel met your needs. Thank you for participating in our Make A Green Choice Program and we look hope to welcome you again the next time you're in the Big Easy!

Des Moines, Iowa
Reviewed 29 September 2014

This is a good hotel in the heart of New Orleans. Located just on Canal St you can walk three blocks to Bourbon St or you can go the other direction to the river district and the casino. The hotel is approximately 50 floors with great views of the river and the City. Rooms are average to above average, a...

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Helpful?
1Thank Justin P
Brittany D, Social Media Specialist at Sheraton New Orleans Hotel, responded to this review

Hi Justin P, Thank you so much for taking the time to share feedback regarding your stay with us at the Sheraton New Orleans Hotel! We value your experience and look forward to welcoming you the next time you're in the Big Easy!

Frankfurt, Germany
Reviewed 28 September 2014 via mobile

But needs attention to detail. One of the key cards didn't work and after activation, the other card was cancelled out. The staff on the front desk needed tips on customer service. Hotel rooms very spacious with lovely views over the river. Take advantage of the green initiative, save $5 if you decide not to have sheets and towels changed...

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1Thank Von_Smiles
Brittany D, Social Media Specialist at Sheraton New Orleans Hotel, responded to this review

Hi Von_Smiles, Thank you so much for taking the time to share feedback regarding your stay here at the Sheraton New Orleans Hotel. We're happy you were pleased with the location of the hotel and even opted in to our Make A Green Choice Program. Your attention to detail concerns have been noted and will be forwarded on to management....

atlanta
Reviewed 28 September 2014

Was able to check in early here after arriving before noon. The rooms are nice and I love that the drink machines take credit cards ( and they are in working order). The restaurant was good, as well. The elevator system is also excellent for such a large hotel---important when you stay on a high floor - the system tells...

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Helpful?
Thank dwaNtheATL
Brittany D, Social Media Specialist at Sheraton New Orleans Hotel, responded to this review

Hi dwaNtheATL, Thank you for taking the time to share your Sheraton New Orleans Hotel experience! We are so glad you enjoyed the dining in Roux Bistro and were able to take advantage of our newly installed credit card stations on our drink machines. We're pleased you enjoyed your stay and invite you back with us every time you're in...

Perth, Australia
Reviewed 28 September 2014

Last week as part of a tour group I stayed at this hotel. I was given the key to room 1201 by my tour guide and checked into the room and left my hand luggage in the room and headed off down town. When I came back to the hotel at 8pm a porter was walking around the 12th floor...

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2Thank Novena B
Daniel A, Front Office Manager at Sheraton New Orleans Hotel, responded to this review

Hello there Novena B, My please accept my personal apology for the issues you experienced during your stay. I am hoping that you we might be able to speak about the issue in more detail. If you have an opportunity I can be reached at 504-695-6232. Once again we are sorry for your experience during your stay. Warmly, Daniel A.

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Staying in Central Business District

Neighbourhood Profile
Central Business District
Compared to the more evocative monikers of some other parts of New Orleans, the downtown’s humdrum title might suggest that this area is all about business and little else. But don’t let the bland name keep you away from the Central Business District. The CBD offers a wide range of fun things to do that would be touted as exceptional in less jubilant corners of the world. Bordered by the French Quarter, the Arts District and Tremé, with the river at its eastern extreme, this hub for sports, gaming, shopping, theatre, family-friendly activities, and amazing regional cuisine makes a smart base wherever your interests lie.
Explore this neighbourhood

Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
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About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
  • Paid Internet
Services
  • Shuttle Bus Service
  • Room Service
  • Business Centre with Internet Access
  • Meeting Rooms
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Breakfast Available
Official Description (provided by the hotel)
Sheraton New Orleans Hotel is on the historic Canal Street streetcar line adjacent to the French Quarter and is ideal for conventions and special events, with over 105,000 sq ft of meeting space including a 28,000 sq ft ballroom. ... more   less 

Additional Information about Sheraton New Orleans Hotel

Address: 500 Canal Street, New Orleans, LA 70130
Region: United States > Louisiana > New Orleans > Central Business District
Price Range: RM774 - RM2,029 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Sheraton New Orleans Hotel 4*
Number of rooms: 1110
Reservation Options:
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Also Known As:
Sheraton New Orleans Hotel New Orleans
New Orleans Sheraton
Hotel Style:
#25 Luxury Hotel in New Orleans
#48 Business Hotel in New Orleans
#59 Romantic Hotel in New Orleans
#71 Family Hotel in New Orleans
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Questions & Answers

Here's what travellers have asked, with answers from Sheraton New Orleans Hotel staff and other travellers.
37 questions
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Questions? Get answers from Sheraton New Orleans Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“We were on a higher floor with access to the Club Level. It is well worth the extra money.”
 of 5 bubbles KarenR325, 20 Jan 2017 | Read review
“We were on 12th floor, they have 2 sets elevators (high/low) so floors not really an issue”
 of 5 bubbles 6andersons1world, 19 Jan 2017 | Read review
“High floor on the riverside offer great views”
 of 5 bubbles dctravel, 16 Jan 2017 | Read review
“14th floor had a nice view of the city. Try the room service!”
 of 5 bubbles 154jessicaa, 4 Jan 2017 | Read review
“Ask for a higher floor with city view.”
  • Canal at night
  • Canal early in the morning
 of 5 bubbles bookofadventures, 3 Jan 2017 | Read review
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