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Holiday Inn Express Custer

559 reviews
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Traveller (95)
Room & Suite (33)
Dining (19)
Overview
  • Excellent59%
  • Very good33%
  • Average6%
  • Poor1%
  • Terrible1%
Travellers talk about
“cinnamon rolls”(19 reviews)
“nice hotel”(35 reviews)
Free Wifi
Free Parking
Breakfast included
Air Conditioning
Pool
Non-Smoking Hotel
Suites
2.5 Star Hotel
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Reviews (559)Write a Review
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All reviewscinnamon rollsnice hotelthe breakfast areablack hillscuster state parkpancake machinesmall waterfallfire pitcrazy horsebalcony roomjewel cavefree breakfasttheme parkwind cavefront desk staffhot tubgreat stay
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21 - 25 of 544 reviews
Reviewed 14 August 2017 via mobile

We stayed at this hotel for two nights in a two queen suite. The main areas of this hotel are clean and nicely decorated. Coin laundry was on two of the floors at a rate of $2 a wash and $1.50 per dry. Staff was...More

2  Thank JLD1368
Reviewed 13 August 2017

PLUSES: We had room 308, which is a good location, far enough from the elevator. It's on the side of the hotel with a waterfall view (a small waterfall that can be more easily seen from the breakfast area). This faces a green hillside rather...More

Thank Rosemary W
Response from IHGService, Guest Relations Manager at Holiday Inn Express CusterResponded 17 September 2017

Hi Rosemary W, Hello from IHG! Thank you for your candid review. I appreciate you sharing your thoughts about the condition of our bathtub and shower, the level of service received and housekeeping being loud. I'm sorry for the letdown. IHG sincerely cares about your...More

Reviewed 11 August 2017

I would like to preface this post to let you know that I am a bit high maintenance.. However, I would highly suggest this hotel. Here are a few things to take note of: 1. Location - conveniently located near Crazy Horse and Mt Rushmore...More

Thank CalLowe
Reviewed 10 August 2017

The staff was friendly and we received a warm greeting at the front desk. The breakfast was good with many choices. There is a large dining area plus an outside area, but it was still crowded with people having to stand to eat during breakfast....More

Thank phrogster
Reviewed 8 August 2017

We only stayed 1 night, with 2 rooms. Both were single King bed with a pullout couch. One of the rooms overlooked the scenic hill and waterfall out back. The beds were comfortable and the breakfast was FABULOUS!!

Thank HandTKansas
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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Pool
Free Parking
Fitness Centre with Gym / Workout Room
Free High Speed Internet ( WiFi )
Breakfast included
Hotel Amenities
Business Centre with Internet Access
Free Parking
Breakfast included
Meeting Rooms
Laundry Service
Self-Serve Laundry
Room amenities
Air Conditioning
Microwave
Things to do
Pool
Fitness Centre with Gym / Workout Room
Hot Tub
Heated pool
Indoor pool
Details
Price range
US$142 - US$228 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#3 Family Hotel in Custer
#4 Romantic Hotel in Custer
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$142 - US$228 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#3 Family Hotel in Custer
#4 Romantic Hotel in Custer
Room types
Suites, Non-Smoking Rooms, Family Rooms
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Traveller (95)
Room & Suite (33)
Dining (19)
Pool & Beach (6)
Family and Play Areas (1)
Questions & Answers
Ask a question
jgasteig
13 May 2016|
Answer
Response from davidbA4601BU | Reviewed this property |
Yes they do, but only 2 sets, so they can't guarantee them, but they will do all they can to accommodate your needs if the rooms are not all ready occupied.
1
Vote
CarolynSMaryland
11 September 2015|
Answer
Response from Kim R | Property representative |
Hello and thank you for your interest in the Holiday Inn Express Custer SD. I am sorry but we do not accept pets. If you have any other questions please let us know, thank you again.
0
Votes
Jackchas
17 August 2015|
AnswerShow all 3 answers
Response from Steve O | Property representative |
Hello, Thanks for the inquiry. Unfortunately we are not, although the Best Western and Super 8 do accept pets.
0
Votes
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12
Room Tips
"Ask for a room on second floor facing the patio area to see beautiful rock formations."
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"I would ask for room on top floor, quieter"
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"Choose away from the elevator and side doors."
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"Ask for a rear room with a balcony"
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