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Love the grounds, pool, manta ray viewing. There appeared to be black mold in the bathroom of our first room so we asked to move. The staff was extremely helpful in getting us a better room. Hats off to Marvin, Eliza, and the rest of...More
This is our 7th year in a row coming to the Sheraton Keauhou Bay for some or most of Minnesota's Winter. We're here this year for 2+ months. We love it here!
We always get an Oceanfront room, where you literally are on top of...More
The Sheraton Kona sits on a beautiful location facing west into the Pacific. The ocean views are stunning and the nearby Manta Ray tour was a highlight of our stay. The hotel has a great central pool area that is fun. Lots of kids and...More
Check in was quick and easy thanks to Eliza we had been up for around 27 hours so in need for a sleep. We used selfpark very easy using room key for in and out and short walk back to lobby. We had ocean front...More
1 Thank Rodney J
Response from Kathryn M, Front Office Manager at Sheraton Kona Resort & Spa at Keauhou BayResponded 3 days ago
Mahalo for taking the time to share your feedback with our team.
We greatly appreciate your valued insight as we are constantly looking for ways to improve.
We sincerely apologize for the less that favorable experience you had during your stay.
Sheraton service was pretty good with the exception of not enough pool service. Rays restraunt was attached and enjoyed watching the mana rays swim at night. A bus service free to Sheraton guests was very convient. My ocean view was amazing. Amazing sunrises and sunsets...More
Unfortunately, unlike Honolulu, there are no hotel shuttles. Well I guess I shouldn't say all hotel don't have shuttles since I can't confirm that, but Sheraton Kona and others I have stayed did not. Its rent a car, or... More
Unfortunately, unlike Honolulu, there are no hotel shuttles. Well I guess I shouldn't say all hotel don't have shuttles since I can't confirm that, but Sheraton Kona and others I have stayed did not. Its rent a car, or take a taxi. I understand Uber is limited but also working on the Big Island. Probably going to cost you $40-45 for taxi/Uber.