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Sheraton Kona Resort & Spa at Keauhou Bay

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Sheraton Kona Resort & Spa at Keauhou Bay
Sheraton Kona Resort & Spa at Keauhou Bay
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2,156 Reviews from our TripAdvisor Community

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Showing 1,929: English reviews
Reviewed today NEW

As has been implied in other reviews and to use my own analogy, the Sheraton Kona is somewhat like an aging Hawaiian lounge singer -- nice, but aging and outdated. The facilities are in need of some upgrading, as there are a lot of "little" things that don't fit the Sheraton mold -- light bulbs burned out, chunks of stucco...

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Helpful?
Thank Woody L
Daegu, South Korea
Reviewed 2 days ago NEWvia mobile

The rooms were kind of outdated for the high price and compared to most Sheratons I have stayed at. The comfort was adverage. The hotel it self could use some remodeling and updating. Im not picky but I would compare this location to a holiday inn express level. Don't get me nothing wrong with holiday inn I stay their may...

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Helpful?
Thank travelingdragon2015
Virginia Beach, Virginia
Reviewed 3 days ago NEWvia mobile

Absolutely gorgeous views of the ocean from here and most of Kona. Each room has a lanai to enjoy those beautiful views. Sheer relaxation and peace. Less traffic and crowds than Oahu. An excellent place to stay for those who want to get away from it all. It's not very far from shopping and restaurants, and the hotel provides a...

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Helpful?
Thank Jyoti P
London, United Kingdom
Reviewed 3 days ago NEW

On arrival we saw that this resort was quite remote. When we checked in we were told that there was a free to hotel guests shuttle bus into Coconut Grove market place but that the last bus arrived back to the hotel at 9pm. We were asked at check-in if it was a special visit and we mentioned that it...

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Thank Rockchef
uk
Reviewed 4 days ago NEWvia mobile

We arrived late at night with no porters at the front and a large line of guests trying to check in. Bad first impression after 15hours of flying. No arrival lei or drink offered. Being gold card holders we were offered one drink some points or something else. I asked if we were supposed to share the drink. The lady...

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Thank rahh
West Vancouver, Canada
Reviewed 4 days ago NEWvia mobile

The Sheraton has a great gym facing the water..great places to run here too. There are tennis courts and it is close to some great hiking places. The rooms are basic but clean and there is a fridge in your room if you want to make your own breakfasts. The staff are sweet and there is a family vibe here....

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Thank Jo-Anne W
Volcano, Hawaii
Reviewed 4 days ago NEWvia mobile

We stayed at the Sheraton for an annual roving Halloween party with 300 friends. The Keauhou is a beautiful property with ample parking but the layout is strange doe to the shape of the property. Two restaurants serve on the property and there is a shuttle the get into town. Rooms show a little age but are outfitted with fridge...

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Helpful?
Thank ArcherKelly
Parker, Colorado
Reviewed 5 days ago NEW

Nothing wrong here unless you are expecting a 4 star property. It took several days before I had a housekeeper who set up my toiletries. No fried eggs on the breakfast buffet. Much of the property is getting ready for an upgrade. Price seemed high for quality but was at a conference.

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2Thank PhilS54325
Vancouver, Canada
Reviewed 5 days ago NEW

This property was the perfect home base for us in Kona. Grayden at the front desk welcomed us with with open arms and immediately made us feel like family. Everyone we've come in contact with at this property has been wonderful.

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Helpful?
Thank Priya G
Seattle, Washington
Reviewed 1 week ago via mobile

What the heck happened here!? This is my second visit here, the staff are distrusting and seem depressed. If I didn't have to stay here, I wouldn't choose it until they realized the true meaning of the balance between happy employees and happy customers. Re: Marriott & SPG, Japanese owners or US owners ... they need to get their dirty...

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Helpful?
3Thank IMJetlagged

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Amenities

Highlights
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
GreenLeadersSilver level
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Food & drink at the hotel
Holua Bar & Grill
Holua Bar & Grill
Cuisines: American, Bar, Pub, Hawaiian
Ainakai
Ainakai
Cuisines: American, Hawaiian
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
  • Conference Facilities
Official Description (provided by the hotel)
Enjoy the diversity of Hawaii's Big Island with family and friends at Sheraton Keauhou Bay Resort & Spa. From stargazing atop majestic Mauna Kea to tours of nearby Kona Coffee farms. ... more   less 

Additional Information about Sheraton Kona Resort & Spa at Keauhou Bay

Address: 78-128 Ehukai Street, Kailua-Kona, Island of Hawaii, HI 96740-2525 (Formerly Sheraton Keauhou Bay Resort & Spa)
Region: United States > Hawaii > Island of Hawaii > Kailua-Kona
Price Range: RM935 - RM1,869 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Sheraton Kona Resort & Spa at Keauhou Bay 4*
Number of rooms: 521
Reservation Options:
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Also Known As:
Sheraton Keauhou Bay Hotel Kailua-Kona
Sheraton Keauhou Bay Resort And Spa
Sheraton Kailua-Kona
Sheraton Keauhou Bay Resort & Spa
Sheraton Kona Resort & Spa At Keauhou Bay Hawaii/Kailua-Kona
Hotel Style:
#3 Green Hotel in Kailua-Kona
#3 Top resorts Hotel in Kailua-Kona
#3 On the Beach Hotel in Kailua-Kona
#6 Family Hotel in Kailua-Kona
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Questions & Answers

Here's what travellers have asked, with answers from Sheraton Kona Resort & Spa at Keauhou Bay staff and other travellers.
63 questions
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Questions? Get answers from Sheraton Kona Resort & Spa at Keauhou Bay staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Don't bother!”
 of 5 bubbles 986LynC, 26 Nov 2016 | Read review
“higher the better”
 of 5 bubbles 286natec, 24 Nov 2016 | Read review
“Ocean view available....at a cost. Not necessary I say.”
 of 5 bubbles OldCarGuy66Plymouth, 22 Nov 2016 | Read review
“Rooms overlooking ocean/pool best views.”
 of 5 bubbles Goldcoastfan, 17 Nov 2016 | Read review
“Ocean Front View is the only way to go”
 of 5 bubbles CaRichE, 17 Nov 2016 | Read review
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