We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

Sheraton Kona Resort & Spa at Keauhou Bay

Show Prices
GreenLeadersSilver level
Enter dates for lowest prices
powered by PriceFinder
Check In Check Out
1 room 2 adults 0 children
We check 200+ sites to find the latest and lowest prices.
Professional photos
Sheraton Kona Resort & Spa at Keauhou Bay
Sheraton Kona Resort & Spa at Keauhou Bay
Panoramas (37)
View Map
{"widget":{"name":"ibex_photo_carousel","template":"ibex_photo_carousel__widget","dust":{"nav_controls":"ibex_photo_carousel__nav_controls"},"moduleList":["handlers"],"divClasses":"prw_rup prw_ibex_photo_carousel","js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"}},"scriptFlags":null,"containerClass":null}
Add Photo Write a Review

2,408 Reviews from our TripAdvisor Community

Traveller rating
Traveller type
Time of year
Language
  • More
Showing 2,165: English reviews
Start your review of Sheraton Kona Resort & Spa at Keauhou Bay
 Click to rate
London, United Kingdom
Reviewed yesterday NEW

My mother and I stayed from April 08th-18th 2017. The lobby area is very nice and we were tended to quickly by a pleasant lady. Our room was a large, nice room with a sufficient amount of storage. The beds were really comfortable and the black out blinds were great. The bathroom wasn't the most up-to-date or attractive bathroom but...

 Report
Helpful?
Thank TouheyMichelle80
Lake Oswego, Oregon
HOTEL’S FAVOURITE REVIEW
Reviewed 12 December 2016

Our first visit to the Big Island. With Lifetime Platinum SPG status, we've experienced ALL brands within the Starwood Family, which include many Hawaii Island resorts over the years. My review of this property gets high marks, all around. First and foremost, for not having direct beach access, this should not discourage one from selecting this resort. There are plenty...

 Report
Helpful?
2Thank Daniel R
About Hotel's Favourite Review
Management response:

Aloha Daniel R, We are thrilled you enjoyed your stay with us and Nani, George, Ana, and Gary took such great care of you. They truly are exceptional and we are proud to have them on our team! We look forward to hosting you again in the near future. A hui hou,

Reviewed 2 days ago NEWvia mobile

Overall hotel was pretty decent and we definitely enjoyed our stay as it located in the beautiful area and with nice pool. However as we arrived in the lobby to check in was the only beginning of the worst service. Most of staffs that we talked to was not friendly, helpful or welcoming. To be honest staffs especially who are...

 Report
Helpful?
Thank Camila L
Reviewed 2 days ago NEW

Arriving at Kona was like a dream, the hotel lobby is so amazing, the view the decoration... until you get to check in! We booked through TripAdvisor and apparently this is an issue for some people half of the group the reservation was there, but the other half it wasn't. The staff was not very helpful just claiming they needed...

 Report
Helpful?
Thank Gabriela A
Princeville, Hawaii
Reviewed 2 days ago NEWvia mobile

We have travelled all over the Hawaiian Islands and there are a lot of hotels that need updating... but this one wins the prize hands down!!! They have some updated things in the rooms, but wow... our bath tub had the enamel worn off in the middle of the tub and they used a rubber bath mat for you to...

 Report
Helpful?
Thank TazTravelr
Reviewed 2 days ago NEWvia mobile

We found this resort to be in a near perfect location to fully participate in all the Big Island has to offer. The location is close to the eclectic town of Kailua Kona, yet it is far enough out to feel secluded. The resort is beautiful with well maintained grounds, a large swimming pool with water slides, two outdoor spas,...

 Report
Helpful?
Thank sluggersam
Honolulu, Hawaii
Reviewed 3 days ago NEWvia mobile

I only stayed over for 1 night for business so I didn't get to enjoy the nice outdoor landscape. The rooms were clean but on the older side. The walk from the parking was a little far, but we were serviced quickly even late in the evening. There is a nice water jug in the lobby area to fill your...

 Report
Helpful?
Thank truffles808
Joliet, Illinois
Reviewed 4 days ago NEWvia mobile

Don't get me wrong. The resort is decent. Just not as good as it should be. Especially for what you have to pay for it. The rooms are clean but need to be updated. The bathrooms especially. The tub was very old and had paint or something chipping from it. The shower was luke warm at best and the water...

 Report
Helpful?
Thank Kirk C
Newmarket, Canada
Reviewed 4 days ago NEW

Although some people are complaining about the bathrooms being a bit tired after 50 years, this hotel has beautiful pools (one is open 24/7, lovely rooms with great comfortable beds, amazingly friendly, helpful, accommodating staff (maybe to compensate for the slightly old bathrooms), great views right on the ocean (if you face the garden you can see the luau for...

 Report
Helpful?
1Thank Angela R
Canberra, Australia
Reviewed 6 days ago NEW

Positives: Pool is amazing! Staff are nice and friendly. Negatives: It is an older building. Sheraton is just a label and after this experience you are not paying for a quality high service you are meant to associate with the label! Shame on you Sheraton! The hot water was being fixed when we arrived from over 24 hours of travel...

Review collected in partnership with statravel.com
 Report
Helpful?
1Thank kuhnenm
Management response:

Aloha kuhnenm, Mahalo for staying with us at the Sheraton Kona. We are thrilled you enjoyed our pool and our staff took great care of you! We apologize in regards to the miscommunication about our great environment program called Make a Green Choice. We thank you and have shared your valuable feedback with our leadership team to ensure the program...

2,050 photos of this hotel

Traveller photos: See what travellers like you saw

Viewed
All Traveller Photos (1552)
Viewed
Hotel & Grounds (426)
Viewed
Pool/Beach Area (178)
Viewed
Room/Suite (124)
Viewed
View from Room (146)
Viewed
Bathroom (44)
Viewed
Dining (56)
Viewed
Business Centre/Function Rooms (3)
Viewed
Family/Play Areas (4)
Viewed
0:12
Videos (1)
Viewed
Other (570)

TripAdvisor Photos: Professional photos exclusively commissioned by TripAdvisor

Viewed
All TripAdvisor Photos (488)
Viewed
Amenities (101)
Viewed
Mountain View Two Double Room (47)
Viewed
Oceanfront King Room (51)
Viewed
Pool (63)
Viewed
Dining (43)
Viewed
The Hotel (183)

Management photos: Courtesy of the property manager

Viewed
All Management Photos (10)
Viewed
Hotel & Grounds (1)
Viewed
View from Room (1)
Viewed
Room/Suite (2)
Viewed
Bathroom (1)
Viewed
Dining (2)
Viewed
Pool/Beach Area (2)
Viewed
Other (1)
Check In Check Out
Hotels you might also like...
Also consider these accommodations in or near Kailua-Kona
9.7 km away
Courtyard by Marriott King Kamehameha's Kona Beach Hotel
50.9 km away
Hapuna Beach Prince Hotel
9.3 km away
Holiday Inn Express Hotel & Suites Kailua-Kona
Show Prices
Show Prices
Show Prices
41.5 km away
Hilton Waikoloa Village
45.1 km away
Fairmont Orchid, Hawaii
8.5 km away
Royal Kona Resort
Royal Kona Resort
#9 of 14 in Kailua-Kona
2,767 reviews
Show Prices
Show Prices
Show Prices

Amenities

Highlights
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Room Service
  • Free High Speed Internet ( WiFi )
GreenLeadersSilver level
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Food & drink at the hotel
Holua Bar & Grill
Holua Bar & Grill
Cuisines: American, Bar, Pub, Hawaiian
Ainakai
Ainakai
Cuisines: American
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
  • Conference Facilities
  • Room Service
Official Description (provided by the hotel)
Enjoy the diversity of Hawaii's Big Island with family and friends at Sheraton Keauhou Bay Resort & Spa. From stargazing atop majestic Mauna Kea to tours of nearby Kona Coffee farms. ... more   less 

Additional Information about Sheraton Kona Resort & Spa at Keauhou Bay

Address: 78-128 Ehukai Street, Kailua-Kona, Island of Hawaii, HI 96740-2525 (Formerly Sheraton Keauhou Bay Resort & Spa)
Region: United States > Hawaii > Island of Hawaii > Kailua-Kona
Price Range: RM1,074 - RM1,563 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Sheraton Kona Resort & Spa at Keauhou Bay 4*
Number of rooms: 521
Reservation Options:
TripAdvisor is proud to partner with Expedia, Booking.com, Hotwire, Travelocity, Orbitz, Priceline, Hotels.com, Cheap Tickets, HotelsforEveryone, Cancelon, TripOnline SA, Jetsetter and Evoline ltd so you can book your Sheraton Kona Resort & Spa at Keauhou Bay reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Sheraton Keauhou Bay Hotel Kailua-Kona
Sheraton Keauhou Bay Resort And Spa
Sheraton Kailua-Kona
Sheraton Keauhou Bay Resort & Spa
Sheraton Kona Resort & Spa At Keauhou Bay Hawaii/Kailua-Kona
Hotel Style:
#3 On the Beach Hotel in Kailua-Kona
#3 Green Hotel in Kailua-Kona
#3 Top resorts Hotel in Kailua-Kona
#6 Family Hotel in Kailua-Kona
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing

Questions & Answers

Here's what travellers have asked, with answers from Sheraton Kona Resort & Spa at Keauhou Bay staff and other travellers.
71 questions
Ask a question

See all questions (71)

Questions? Get answers from Sheraton Kona Resort & Spa at Keauhou Bay staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Mountain view at the back as opposed to the front or ocean view.”
TouheyMichelle80, 24 Apr 2017 | Read review
“If you don't get the ocean, get one facing the lawn and see the luau for free.”
angelar825, 21 Apr 2017 | Read review
“We were in 1407 and had a beautiful view - you can watch all the manta ray snorkel in the evening - fyi - big palm tree.”
MAChivers, 19 Apr 2017 | Read review
“If you are going to be in your room then upgrading to an ocean view is worth it.”
ShirleyB945, 17 Apr 2017 | Read review
“Kualoni (sp?) wing on 5th floor. In 4561, we only had neighbors on one side. Closer to the pool may be noisier.”
sparkinator99, 16 Apr 2017 | Read review
5 of 5