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Sheraton Kona Resort & Spa at Keauhou Bay

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Sheraton Kona Resort & Spa at Keauhou Bay
Sheraton Kona Resort & Spa at Keauhou Bay
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2,416 Reviews from our TripAdvisor Community

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There are newer reviews for Sheraton Kona Resort & Spa at Keauhou Bay
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Showing 2,171: English reviews
San Francisco, California
Reviewed 12 January 2017

We stayed a week at Sheraton at Ocean View. The check in staff was very nice and showed a warm welcome. However, hot water was very bad. The worse thing I had in the hotel was internet. It was on and off and felt very frustrated The hotel needs to fix these. We had a very good view from ocean...

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1Thank LavenderQ
Reviewed 12 January 2017

Had a two day stay and enjoyed our time there. The hotel is located right next to the ocean. There is no beach but swimming access is a short walk away. The grounds are well kept and they have a nice large pool. At night spot lights are turned on to bring manta rays in. We did see two but...

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2Thank Takmon
Dublin, Ireland
Reviewed 9 January 2017

We had a very bad experience with this hotel in a number of ways. Apparently central reservations forgot to inform the resort I needed a disability accessible room and now they were out of all rooms with a rool in shower. Big shout out to Debora, who was truly lovely and tried hard to make up for the behaviour of...

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Thank Sacha1973
Boston, Massachusetts
Reviewed 9 January 2017

Our event was at the Sheraton Kona on new year's eve and I was extremely disappointed. I wrote to tell them about it (see below) and received no response. Don't waste your money there are much more authentic events to go to in Kona. "I just wanted to let you know how disappointed we were in this event. For what...

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2Thank Jayna C
Reviewed 9 January 2017 via mobile

Stayed here on a family holiday, dated building need improving. Good pools, fantastic pool side staff, one in particular but can't remember her name!! We played a game of tennis which should not have been allowed as the court is not maintained making it dangerous. Other than that, great breakfast, had some nice evenings in the hotel bar looking over...

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Thank lauraed123
Reviewed 9 January 2017

We stayed here 5 nights after a stay at kaanapali on Maui and have to say we enjoyed our stay here more as it was less crowded and you could actually get a spot by the pool . We had an ocean view room which was nice and big and old Hawaiian style. The room was clean and comfortable The...

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Thank Howard C
Sydney, Australia
Reviewed 9 January 2017

It started by a poor service when we arrived as the room was not ready when closed to 3pm. we were not offered necklace (not that I care) but from start you feel already not part of the good clients. it then continues withe the type of room booked "sea view" that had full front view on the mountain and...

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Thank Chevreuil7777
Reviewed 8 January 2017

The hotel was spectacularly beautiful. The rooms are great and the staff is nice. I don't know how other resort hotels work, but this one gives you a room rate then charges around $75 per day for taxes, resort fees, parking, etc. The food is exorbitantly priced and rather pedestrian. Think Chili's at 2X-3X the price.

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1Thank Mitch H
Florida
Reviewed 8 January 2017

I am a frantic SPG loyal, and have been to some of the most fascinating SPG hotels around the world. We booked this with points, and this property is definitely not above average. The entrance and the lobby is nice with a huge opening to let the ocean view barge in. The staff is courteous enough, but the service is...

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1Thank Debdeep R
Santa Cruz, California
Reviewed 8 January 2017

From afar this place looks amazing: great pools, well kept grounds, lovely lobby, nice atmosphere at the restaurant...but once you take a closer look you'll notice that it's dated, not that clean and a bit messy. Our room and view looked nice but the bathroom was old and dated. The toilet resembled my elementary school toilet, the tub was old...

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Thank Marfrcal

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Amenities

Highlights
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Room Service
  • Free High Speed Internet ( WiFi )
GreenLeadersSilver level
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Food & drink at the hotel
Holua Bar & Grill
Holua Bar & Grill
Cuisines: American, Bar, Pub, Hawaiian
Ainakai
Ainakai
Cuisines: American
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
  • Conference Facilities
  • Room Service
Official Description (provided by the hotel)
Enjoy the diversity of Hawaii's Big Island with family and friends at Sheraton Keauhou Bay Resort & Spa. From stargazing atop majestic Mauna Kea to tours of nearby Kona Coffee farms. ... more   less 

Additional Information about Sheraton Kona Resort & Spa at Keauhou Bay

Address: 78-128 Ehukai Street, Kailua-Kona, Island of Hawaii, HI 96740-2525 (Formerly Sheraton Keauhou Bay Resort & Spa)
Region: United States > Hawaii > Island of Hawaii > Kailua-Kona
Price Range: RM1,066 - RM1,540 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Sheraton Kona Resort & Spa at Keauhou Bay 4*
Number of rooms: 521
Reservation Options:
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Also Known As:
Sheraton Keauhou Bay Hotel Kailua-Kona
Sheraton Keauhou Bay Resort And Spa
Sheraton Kailua-Kona
Sheraton Keauhou Bay Resort & Spa
Sheraton Kona Resort & Spa At Keauhou Bay Hawaii/Kailua-Kona
Hotel Style:
#3 Top resorts Hotel in Kailua-Kona
#3 Green Hotel in Kailua-Kona
#3 On the Beach Hotel in Kailua-Kona
#6 Family Hotel in Kailua-Kona
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Questions & Answers

Here's what travellers have asked, with answers from Sheraton Kona Resort & Spa at Keauhou Bay staff and other travellers.
71 questions
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Questions? Get answers from Sheraton Kona Resort & Spa at Keauhou Bay staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“The free wifi did not always work well. There was also paid wifi.”
C1595UTsusans, 26 Apr 2017 | Read review
“Ask for a view of the bay.”
marciap540, 26 Apr 2017 | Read review
“Mountain view at the back as opposed to the front or ocean view.”
TouheyMichelle80, 24 Apr 2017 | Read review
“If you don't get the ocean, get one facing the lawn and see the luau for free.”
angelar825, 21 Apr 2017 | Read review
“We were in 1407 and had a beautiful view - you can watch all the manta ray snorkel in the evening - fyi - big palm tree.”
MAChivers, 19 Apr 2017 | Read review
5 of 5