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Sheraton Kona Resort & Spa at Keauhou Bay

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Sheraton Kona Resort & Spa at Keauhou Bay
Sheraton Kona Resort & Spa at Keauhou Bay
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2,292 Reviews from our TripAdvisor Community

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There are newer reviews for Sheraton Kona Resort & Spa at Keauhou Bay
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Showing 2,057: English reviews
Canberra, Australia
Reviewed 2 weeks ago

Like a couple of other reviewers here, we were a bit sketchy about this place due to some bad reviews we read after booking. However, this place is everything a resort should be! We were welcomed with great customer service, shell necklaces and many a free drink at Ray's (restaurant and bar) because it was my partners 30th birthday. The...

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3Thank amcateade
Concord, California
Reviewed 2 weeks ago

This is a luxury hotel with many fine features: the imaginative and inviting swimming pools and lounging areas, the farmers' market / craft fair on the grounds, the kayaking, swimming with the mantra rays, etc. But the wifi was terrible, and the staff almost refused to believe anything was unusual when we complained. And, hey, sometimes business has too be...

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Thank N_skier
Marlborough, United Kingdom
Reviewed 2 weeks ago via mobile

I have reviewed 40+ hotels on this site, this is not actually the worst hotel I have stayed at but it is by far the most woeful value. A glance at my record will show that I'm not in the habit of giving poor reviews; what follows is a poor review. I cannot begin to explain cogently how profoundly disappointing...

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2Thank PMQuestions
Sheraton T, Manager at Sheraton Kona Resort & Spa at Keauhou Bay, responded to this review

Aloha, We sincerely apologize for the challenges that you experienced during your recent stay and have shared this with our management team. We strive in providing exceptional customer service and have fallen short in doing so. We appreciate you sharing your concerns with us so that we may improve our guest services. I would love the opportunity to connect with...

Okemos, Michigan
Reviewed 2 weeks ago

After reading some questionable reviews after we booked this hotel, we were a little nervous. We are pleased to say that we loved this hotel. We had an ocean front room that overlooked the pool (beautiful sunsets). The room was very nice....clean with nice furniture. Sure, the bathrooms probably need to be remodeled, but they were still nice. The grounds...

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Thank Wendy C
Simi Valley, California
Reviewed 2 weeks ago

The resort is very nice, We went in June 2016 and enjoyed it so much we went back January 2017. The biggest change was the food. The breakfast buffet used to be much better. The price had gone up from 2016 and the selection had gone down; not worth the price now but you don,t have a lot of choice...

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Thank Ex-limey
Arlington, Virginia
Reviewed 2 weeks ago

Not even a Newspaper yet in a Suite with 2 rooms and paying over 500 dollars per night ! REALLY ! In my opinion, PITIFUL ! I went and asked for one and they sorry, only the Platinum level guests get one! Again, REALLY ! Also, we had mentioned in our reservation this was a very special vacation to celebrate...

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2Thank Brad J
Management response:

Aloha Brad J, Mahalo for staying with us at the Sheraton Kona and choosing us on your special. We are thrilled Jackie took such good care of you, she will be so happy to hear it. We truly apologize for not recognizing you on your special dates! We strive to exceed each of our guests expectations and we missed the...

London, United Kingdom
Reviewed 2 weeks ago via mobile

This is a very dated looking hotel with long concrete corridors and industrial carpets but the room was nice- big and comfortable although the balcony is very 70's council flat. The staff are helpful and there is an excellent concierge service - Gary really knows his stuff and all his recommendations were excellent. The lack of beach access and high...

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2Thank Niamh G
Reviewed 2 weeks ago

If I could afford it, I would live here. The rooms are very nice and have all the amenities--love the citrus-mint soaps and lotions the provide. Pools and grounds are just incredible, impeccably maintained and the staff is very friendly. As expected, not a cheap place to stay, eat or drink but worth every penny!

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1Thank Brenda S
Berlin, Connecticut
Reviewed 2 weeks ago via mobile

When we arrived we were given a room at the end of a long dark corridor with a missing light bulb and a view of a parking lot and tree. Upon having our tour guide complain we were changed to a room with a partial ocean view. This was what we had paid for. The grounds are very nice. There...

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1Thank R&RKensington
Sheraton T, Manager at Sheraton Kona Resort & Spa at Keauhou Bay, responded to this review

Aloha! Thank you for choosing to stay at the Sheraton Kona. We value your feedback and will share your issues with our team, so we can improve the overall guest experience. We hope to have the opportunity to welcome you back again here at the Sheraton Kona!

Cincinnati, Ohio
Reviewed 2 weeks ago

This was our first stop on a three island trip, booked through Pleasant Holidays. Our room was comfortable, with a delightful king sized bed. Black out shades provided a restful atmosphere. Two bottles of water were provided daily. We had a room with a door to an adjoining room. Unfortunately, this door is not soundproof, and two of our four...

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1Thank Alicia M

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Amenities

Highlights
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
GreenLeadersSilver level
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Food & drink at the hotel
Holua Bar & Grill
Holua Bar & Grill
Cuisines: American, Bar, Pub, Hawaiian
Ainakai
Ainakai
Cuisines: American
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
  • Conference Facilities
Official Description (provided by the hotel)
Enjoy the diversity of Hawaii's Big Island with family and friends at Sheraton Keauhou Bay Resort & Spa. From stargazing atop majestic Mauna Kea to tours of nearby Kona Coffee farms. ... more   less 

Additional Information about Sheraton Kona Resort & Spa at Keauhou Bay

Address: 78-128 Ehukai Street, Kailua-Kona, Island of Hawaii, HI 96740-2525 (Formerly Sheraton Keauhou Bay Resort & Spa)
Region: United States > Hawaii > Island of Hawaii > Kailua-Kona
Price Range: RM1,029 - RM1,577 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Sheraton Kona Resort & Spa at Keauhou Bay 4*
Number of rooms: 521
Reservation Options:
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Also Known As:
Sheraton Keauhou Bay Hotel Kailua-Kona
Sheraton Keauhou Bay Resort And Spa
Sheraton Kailua-Kona
Sheraton Keauhou Bay Resort & Spa
Sheraton Kona Resort & Spa At Keauhou Bay Hawaii/Kailua-Kona
Hotel Style:
#3 Green Hotel in Kailua-Kona
#3 On the Beach Hotel in Kailua-Kona
#3 Top resorts Hotel in Kailua-Kona
#6 Family Hotel in Kailua-Kona
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Questions & Answers

Here's what travellers have asked, with answers from Sheraton Kona Resort & Spa at Keauhou Bay staff and other travellers.
67 questions
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Questions? Get answers from Sheraton Kona Resort & Spa at Keauhou Bay staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Higher Floors - above 4th - ask for Ocean view”
 of 5 bubbles N1623RNlindah, 18 Feb 2017 | Read review
“there are 4 building connected with varying views of sea or mountain building 4 ok but not best views”
  • could just sea the sea, great view of basketball court!
  • sunset from 7th floor building 4
 of 5 bubbles MissW55, 17 Feb 2017 | Read review
“Go for a the highest level possible”
 of 5 bubbles jsks, 16 Feb 2017 | Read review
“Ask for a room with an ocean view”
 of 5 bubbles akeakamai75, 16 Feb 2017 | Read review
“Overlooking the Manta Ray area! We could also hear the awesome Jazz band from the bar! Though they only play 10:00pm.”
 of 5 bubbles FamilyTravelBiz, 14 Feb 2017 | Read review
5 of 5