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Sheraton Kona Resort & Spa at Keauhou Bay

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Sheraton Kona Resort & Spa at Keauhou Bay
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2,155 Reviews from our TripAdvisor Community

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There are newer reviews for Sheraton Kona Resort & Spa at Keauhou Bay
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Showing 1,928: English reviews
Reviewed 28 July 2016 via mobile

Only place open till 530. Sitting at the bar , with 1 other couple and still takes 5 min for a drink . Bartender is eating fries and wasting time . What a joke. Didn't realize the first drink was blended so he switched it but made it a half of cup of vodka and a splash of juice. I...

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Helpful?
1Thank Tegan R
SheratonKonaPR, Manager at Sheraton Kona Resort & Spa at Keauhou Bay, responded to this review

Aloha Tegan R., Thank you for taking the time to post a review about our resort. The Sheraton Kona always strives to provide excellent service on every occasion. We regret that this was not the case during your time at the Holua Bar. Mahalo for your feedback, it will be shared with our F&B team. Customer service is extremely important...

Austin, Texas
Reviewed 27 July 2016

This hotel was pretty average. Entrance to rooms were located outside more like a motel. Rooms were a little outdated. Pools, and restaurant were nice. Staff was super friendly and accommodating. It is not located on the beach so you only have to pool to use. I assumed this hotel would be more luxury because it was in Hawaii so...

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Thank da1082
Mobile, Alabama
Reviewed 27 July 2016

This was a great place to stay to tour the Big Island - close to everything and the service and activities fantastic at the hotel. From here you can tour the coffee plantations, the volcano, the beaches, snorkel, tour the island.

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Helpful?
Thank ward4205
SheratonKonaPR, Manager at Sheraton Kona Resort & Spa at Keauhou Bay, responded to this review

Aloha ward4205, Mahalo for your wonderful feedback! We are pleased to hear you had a great stay and were able to explore the dynamic landscapes of the Big Island. We look forward to welcoming you back on your next visit to Kona! Mahalo

California
Reviewed 26 July 2016 via mobile

I find it so interesting to try to gauge ratings based on other people's unknown taste and expectations or standards. Based on the positive reviews, we booked a week here after staying at Westin Villas in Maui. Big disappointment, by comparison but that's like going from 5 star to a 3 star. The resort itself is ok. To me, it...

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1Thank gd2go00
Reviewed 26 July 2016 via mobile

This resort has great customer service. This is the second time we have stayed at this resort. It has great snorkeling straight from the resort with their own rental gear and people to help you out right at the water. Highly recommend this resort.

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Helpful?
Thank Steven R
SheratonKonaPR, Manager at Sheraton Kona Resort & Spa at Keauhou Bay, responded to this review

Aloha Steven R, I’m happy to hear that you enjoyed our new ocean activities center which provides guests access to Keauhou bay's water activities. The snorkeling is great in Keauhou and I’m pleased you were able to experience some of our new water fun! We look forward to your return. Mahalo

Aliso Viejo, California
Reviewed 26 July 2016

The resort was a nice place to stay for almost a week. It served as our base for Captain Cook's Monument Reef Snorkeling, Two Steps Snorkeling, Night Manta Ray Excursion and general sightseeing. The pool was the highlight for my family. The water slide is a blast and the view is incredible. But as with most vacation spots it is...

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Helpful?
Thank Achilles Y
SheratonKonaPR, Manager at Sheraton Kona Resort & Spa at Keauhou Bay, responded to this review

Aloha Achilles Y, Mahalo for your kind words and positive feedback regarding your recent stay at Sheraton Kona Resort and Spa. Keauhou Bay offers an array of thrilling ocean activities; I’m pleased to hear you were able to experience several of them. The manta ray excursion and two step snorkeling are among my personal favorites. We look forward to welcoming...

Coronado, California
Reviewed 25 July 2016

We had a great room after having to reaffirm our ocean view promise- first room only had a sliver of ocean but they changed us right away when we complained. Great for kids. Really nice accessibility to snorkeling that was really nice. Just a heads up though if you get seasick the bay is a little wavy but lots of...

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Thank shpsluna
Orlando, Florida
Reviewed 25 July 2016 via mobile

We stayed at the Sheraton twice on our most recent visit- on the first night we got in to Kona and on our last night (we had a condo in between). We booked the last night because due to Tropical Storm Darby we couldn't go to our already booked hotel on the Hilo side, so we had to find something...

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Helpful?
Thank alegrande19
SheratonKonaPR, Manager at Sheraton Kona Resort & Spa at Keauhou Bay, responded to this review

Mahalo for choosing the Sheraton Kona Resort and Spa for your recent visit to the beautiful island of Hawaii! We are excited to hear that you were able to enjoy the view from your balcony. Our rooms are in close in proximity to the water which offer unparalleled ocean front views. We are pleased you enjoyed the complimentary water and...

New York City, New York
Reviewed 24 July 2016

Location is great, only a 15 mins drive from town and 20min drive from the airport. The ocean and coastline views are breathtaking but the hotel is old and needs a facelift including the rooms. The air condition in the room is also especially weak considering the temperatures.

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Thank Jeremy Q
Reviewed 24 July 2016 via mobile

Paid for oceanview & couldn't see sunset! Shower drained really slow, so you're showering in a pond of dirty water. Another thing was my wife nearly hurt her shoulder trying to open & close balcony door.

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Helpful?
Thank Jesse H
SheratonKonaPR, Manager at Sheraton Kona Resort & Spa at Keauhou Bay, responded to this review

Aloha Jesse H, Thank you for your post and sharing your experience. I want to extend an apology for what you encountered with the door and drainage issues. We take all feedback very serious and we have shared your comments with our Operations team about the overall appeal and functionality in the guest rooms. We are hoping you will allow...

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Amenities

Highlights
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
GreenLeadersSilver level
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Food & drink at the hotel
Holua Bar & Grill
Holua Bar & Grill
Cuisines: American, Bar, Pub, Hawaiian
Ainakai
Ainakai
Cuisines: American, Hawaiian
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
  • Conference Facilities
Official Description (provided by the hotel)
Enjoy the diversity of Hawaii's Big Island with family and friends at Sheraton Keauhou Bay Resort & Spa. From stargazing atop majestic Mauna Kea to tours of nearby Kona Coffee farms. ... more   less 

Additional Information about Sheraton Kona Resort & Spa at Keauhou Bay

Address: 78-128 Ehukai Street, Kailua-Kona, Island of Hawaii, HI 96740-2525 (Formerly Sheraton Keauhou Bay Resort & Spa)
Region: United States > Hawaii > Island of Hawaii > Kailua-Kona
Price Range: RM933 - RM1,902 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Sheraton Kona Resort & Spa at Keauhou Bay 4*
Number of rooms: 521
Reservation Options:
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Also Known As:
Sheraton Keauhou Bay Hotel Kailua-Kona
Sheraton Keauhou Bay Resort And Spa
Sheraton Kailua-Kona
Sheraton Keauhou Bay Resort & Spa
Sheraton Kona Resort & Spa At Keauhou Bay Hawaii/Kailua-Kona
Hotel Style:
#3 Top resorts Hotel in Kailua-Kona
#3 Green Hotel in Kailua-Kona
#3 On the Beach Hotel in Kailua-Kona
#6 Family Hotel in Kailua-Kona
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Questions & Answers

Here's what travellers have asked, with answers from Sheraton Kona Resort & Spa at Keauhou Bay staff and other travellers.
63 questions
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Questions? Get answers from Sheraton Kona Resort & Spa at Keauhou Bay staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Don't bother!”
 of 5 bubbles 986LynC, 26 Nov 2016 | Read review
“higher the better”
 of 5 bubbles 286natec, 24 Nov 2016 | Read review
“Ocean view available....at a cost. Not necessary I say.”
 of 5 bubbles OldCarGuy66Plymouth, 22 Nov 2016 | Read review
“Rooms overlooking ocean/pool best views.”
 of 5 bubbles Goldcoastfan, 17 Nov 2016 | Read review
“Ocean Front View is the only way to go”
 of 5 bubbles CaRichE, 17 Nov 2016 | Read review
5 of 5
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