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Since I depend on Trip Advisor for guidance on hotels and restaurants, I know how important a review can be. I had originally reviewed my experience as two stars, but after a week's stay; I formed a more positive outlook.
Taking a look...More
1 Thank Jackie V
Response from Sheraton T, Manager at Sheraton Kona Resort & Spa at Keauhou BayResponded 27 August 2017
Thank you for staying with us last week here at the Sheraton Kona and for providing us with your gift of valuable feedback. We truly appreciate your insight on both the pros and cons. On the Pros, we are thrilled you enjoyed our property and...More
For the price, we were really disappointed with this hotel. Our stay in Kona was the 4th and final stop of our holiday, so we wanted somewhere a bit more luxurious to finish off the trip. Unfortunately, the Sheraton Kona really does not live up...More
1 Thank Amy W
Response from Sheraton T, Manager at Sheraton Kona Resort & Spa at Keauhou BayResponded 26 August 2017
Thank you for taking the time to share your feedback with us. We have begun our capital re-investment into the hotel which included the renovation of our restaurant Rays on the Bay. With some unexpected delays, we are happy to share that our restaurant is...More
Arrived at 12pm, but room wasn't ready until around 4pm. While we waited for our room we ate at Holua by the pool and it took forever to get our food. The waiter apologized saying they were busy. The food was decent, too bad it...More
We booked this hotel as part of a package and expected so much more from a Sheraton property.
Check in was very slow as there was only 1 person working the front desk. There was another person standing nearby at the Japanese Guest Services but...More
2 Thank bwdowhan
Management response:Responded 22 August 2017
Thank you for taking the time to share your feedback with our team. We greatly appreciate your valued insight as we are constantly looking for ways to improve. We sincerely apologize for the less that favorable experience you had during your stay. We...More
We will definitely come back some day.
We stayed in an ocean view room overlooking where the manta rays feed at night.
This was an amazing site. I could watch these magnificent animals all night.
If you are in another room you don't miss out...More
Unfortunately, unlike Honolulu, there are no hotel shuttles. Well I guess I shouldn't say all hotel don't have shuttles since I can't confirm that, but Sheraton Kona and others I have stayed did not. Its rent a car, or... More
Unfortunately, unlike Honolulu, there are no hotel shuttles. Well I guess I shouldn't say all hotel don't have shuttles since I can't confirm that, but Sheraton Kona and others I have stayed did not. Its rent a car, or take a taxi. I understand Uber is limited but also working on the Big Island. Probably going to cost you $40-45 for taxi/Uber.