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Sheraton Kona Resort & Spa at Keauhou Bay

2,800 reviews
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Traveller (1882)
Room & Suite (509)
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Overview
  • Excellent29%
  • Very good37%
  • Average20%
  • Poor9%
  • Terrible5%
Travellers talk about
“manta rays”(365 reviews)
“water slide”(142 reviews)
“keauhou bay”(113 reviews)
Free Internet
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
Room Service
4.0 Star Hotel
All hotel details
Offers from Sheraton Kona Resort & Spa at Keauhou Bay
Special Offer: Breakfast for 2 Included
Hotel deals
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Reviews (2,800)Write a Review
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All reviewsmanta rayswater slidekeauhou baythe big islandself parkingocean viewfree trolleybreakfast buffetcoffee shopgreat poollei makingpoolside barpool sidepool staffoceanfront roombeautiful groundsrental car
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201 - 205 of 2,518 reviews
Reviewed 25 August 2017

3.5 Rating Since I depend on Trip Advisor for guidance on hotels and restaurants, I know how important a review can be. I had originally reviewed my experience as two stars, but after a week's stay; I formed a more positive outlook. Taking a look...More

1  Thank Jackie V
Response from Sheraton T, Manager at Sheraton Kona Resort & Spa at Keauhou BayResponded 27 August 2017

Thank you for staying with us last week here at the Sheraton Kona and for providing us with your gift of valuable feedback. We truly appreciate your insight on both the pros and cons. On the Pros, we are thrilled you enjoyed our property and...More

Reviewed 24 August 2017

For the price, we were really disappointed with this hotel. Our stay in Kona was the 4th and final stop of our holiday, so we wanted somewhere a bit more luxurious to finish off the trip. Unfortunately, the Sheraton Kona really does not live up...More

1  Thank Amy W
Response from Sheraton T, Manager at Sheraton Kona Resort & Spa at Keauhou BayResponded 26 August 2017

Thank you for taking the time to share your feedback with us. We have begun our capital re-investment into the hotel which included the renovation of our restaurant Rays on the Bay. With some unexpected delays, we are happy to share that our restaurant is...More

Reviewed 24 August 2017

Arrived at 12pm, but room wasn't ready until around 4pm. While we waited for our room we ate at Holua by the pool and it took forever to get our food. The waiter apologized saying they were busy. The food was decent, too bad it...More

Thank sctrojan1
Reviewed 21 August 2017

We booked this hotel as part of a package and expected so much more from a Sheraton property. Check in was very slow as there was only 1 person working the front desk. There was another person standing nearby at the Japanese Guest Services but...More

2  Thank bwdowhan
Management response:Responded 22 August 2017

Aloha bwdowhan, Thank you for taking the time to share your feedback with our team. We greatly appreciate your valued insight as we are constantly looking for ways to improve. We sincerely apologize for the less that favorable experience you had during your stay. We...More

Reviewed 20 August 2017

We will definitely come back some day. We stayed in an ocean view room overlooking where the manta rays feed at night. This was an amazing site. I could watch these magnificent animals all night. If you are in another room you don't miss out...More

2  Thank Me11yC
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About
Awards & Recognition
GreenLeaders Silver level
Amenities
Top amenities
Fitness Centre with Gym / Workout Room
Room Service
Restaurant
Bar/Lounge
Spa
Pool
Free Internet
Hotel Amenities
Room Service
Business Centre with Internet Access
Children Activities (Kid / Family Friendly)
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Self-Serve Laundry
Conference Facilities
Room amenities
Air Conditioning
Refrigerator in room
Things to do
Fitness Centre with Gym / Workout Room
Restaurant
Bar/Lounge
Spa
Hot Tub
Pool
Tennis Court
Heated pool
Outdoor pool
Details
Price range
US$195 - US$430 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#3 Green Hotel in Kailua-Kona
#3 Top resorts Hotel in Kailua-Kona
#3 On the Beach Hotel in Kailua-Kona
#6 Family Hotel in Kailua-Kona
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$195 - US$430 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#3 Green Hotel in Kailua-Kona
#3 Top resorts Hotel in Kailua-Kona
#3 On the Beach Hotel in Kailua-Kona
#6 Family Hotel in Kailua-Kona
Room types
Suites, Non-Smoking Rooms, Family Rooms
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Traveller (1882)
Room & Suite (509)
Pool & Beach (270)
Dining (124)
Amenities (111)
Business Centre & Event Rooms (7)
Family and Play Areas (4)
Questions & Answers
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lLP1031
4 February 2018|
AnswerShow all 12 answers
Response from WDLuisi | Reviewed this property |
Unfortunately, unlike Honolulu, there are no hotel shuttles. Well I guess I shouldn't say all hotel don't have shuttles since I can't confirm that, but Sheraton Kona and others I have stayed did not. Its rent a car, or... More
1
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16 January 2018|
AnswerShow all 5 answers
Response from D J | Reviewed this property |
About 32 minutes drive. Easy to miss the turn. I suggest using a map app to find it. Rent a car makes it easier.
1
Vote
occams-razor
15 January 2018|
AnswerShow all 12 answers
Response from larry m | Reviewed this property |
no. not a recommended place to swim. there is actually no beach, just a rock cliff and boulders.
0
Votes
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Room Tips
"Ocean view is worth it, if you are not behind the water slide!"
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"If asking for an ocean view, tell them "no parking lot view""
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""Ocean View" offers a more varied (better) view than "Full Ocean View" which just allows..."
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"Ask for the most recent updated rooms"
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