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Sheraton Kona Resort & Spa at Keauhou Bay

Sheraton.comUS$199*
View Deal
GreenLeadersSilver level
07/05/2017 08/05/2017
1 room 2 adults 0 children
US$272*
US$199*
US$272*
US$199*
US$272*
US$199*
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Sheraton Kona Resort & Spa at Keauhou Bay
Sheraton Kona Resort & Spa at Keauhou Bay
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2,411 Reviews from our TripAdvisor Community

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There are newer reviews for Sheraton Kona Resort & Spa at Keauhou Bay
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Showing 2,167: English reviews
San Diego, California
Reviewed 31 December 2016

We liked this hotel a lot since it got beautiful views and very pretty garden! The room is big, nice and clean, although, as other reviewers already mentioned, it is a little old dated. However, we loved their swimming pool. It has slides, water falls and two sides for both kids and adults. I believe kids can stay there forever...

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Helpful?
Thank Apple00189
SheratonKonaPR, Manager at Sheraton Kona Resort & Spa at Keauhou Bay, responded to this review

Aloha Apple00189, Thank you for your great review. We truly appreciate your comments about the food, slides, pool and rooms. We can't wait to welcoming you back on your next stay. A hui hou,

Kailua-Kona, Hawaii
Reviewed 30 December 2016

This is an outstanding resort hotel with a grand ocean and mountain view suite. The decks were huge. The room was great. Quiet, attention to details, wonderful staff. The swimming pools were awesome. We had a cabana looking out at the ocean and sunset watching a beautiful large masted double hull canoe pass by. We also loved the educational aspects...

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Helpful?
Thank Richard S
SheratonKonaPR, Manager at Sheraton Kona Resort & Spa at Keauhou Bay, responded to this review

Aloha Richard S, Mahalo for your fantastic review of our resort. We are thrilled you enjoyed your stay with us and look forward to welcoming you back on your next trip to the Island of Hawaii! A hui hou!

Reviewed 30 December 2016 via mobile

Hotel is older. Bathrooms aren't great. Very few dining options & no other restaurants within walking distance. Mini fridge, but nothing else. No vending available. At least parking is included! You really need to rent a car to get around. However, the grounds are nice, although not on the beach. Grounds overlook the ocean. Large rooms with nice size balcony....

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Thank marlene h
Sioux Falls, South Dakota
Reviewed 30 December 2016 via mobile

The location of the hotel is pretty far away from Kona. Not much to do at the hotel, especially at night. Only place open is the coffee shop, unless you want to eat at the formal high end restaurant. The hotel rooms, hallways and elevators are pretty dated and look generally old. Wasn't terrible but would not stay there again.

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Thank kellycasteel
Brisbane
Reviewed 29 December 2016

Absolute disappointment from the start. We booked three months in advance for our honeymoon. We booked ocean front directly through the Sheraton website and we are SPG members. We requested a quiet room with a nice view for our honeymoon. The first room they placed us in was directly over the pool, we had a massive palm tree in front...

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1Thank DanSm84
SheratonKonaPR, Manager at Sheraton Kona Resort & Spa at Keauhou Bay, responded to this review

Aloha DanSm84, Our sincerest apologies that your honeymoon experience didn't exceed your expectations. A honeymoon is a monumental occasion in ones life. We will share your towel issues and room noise issues with our team, so we can improve the overall experience. Please contact us directly so we can make this up to you. Mahalo

Boise, Idaho
Reviewed 29 December 2016

We reserved three rooms six months before our stay and when we arrived all three were not what we asked for and two had been sold out from under us and we were given not what we had contracted for. On Christmas day,a chapel service had been advertised and the preacher did not show and we were headed into an...

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Helpful?
Thank philsey
SheratonKonaPR, Manager at Sheraton Kona Resort & Spa at Keauhou Bay, responded to this review

Aloha Philsey, Mahalo for your recent feedback. We are very sorry to learn about your disappointing Christmas day experience. We have shared your comments with our management team so we can address your concerns. Our resort fee provides guests a generous array of amenities and services including self-parking, complimentary morning yoga classes, hula, lei making, hula classes, access to our...

British Columbia
Reviewed 29 December 2016

I thought the Sheraton had a lot going for it! The property is beautifully set on Keauhou Bay surrounded by lava rocks and well maintained grounds. Although the bathroom could have used some updating, the room was clean, the beds very comfortable, and most importantly, the air-conditioning worked well! Our room overlooked the gardens where we saw the occasional mongoose;...

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Thank alittletlp
Claremont, California
Reviewed 29 December 2016

The landscaping is lovely and the pool seems to be nice and ideal for children. Our King size ocean view room was large, with a very small bathroom in serious need of updating.The water flow in the sink and shower were poor. The room wasn't only dated but in serious need of refurbishment. The mattress was saggy and creaked loudly...

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1Thank AndreaK78532
SheratonKonaPR, Manager at Sheraton Kona Resort & Spa at Keauhou Bay, responded to this review

Aloha AndreaK78532, Thank you for taking the time to write a review about your recent stay with us. We apologize that your stay was anything less than exceptional. We take all feedback very serious and we have shared your comments with our Operations team about the overall appeal and functionality in the guest rooms. We hope you will allow us...

Castle Rock, Colorado
Reviewed 29 December 2016

We stayed here for 1 night then moved over to the Hilton. I have to say I appreciate the easy laid back atmosphere of the Sheraton. It's easy to walk around the grounds compared to the Hilton. The pool was great. They have a slide and several hot tubs and the pool wraps around to the inside. There were always...

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Thank lovescolorado2
SheratonKonaPR, Manager at Sheraton Kona Resort & Spa at Keauhou Bay, responded to this review

Aloha lovescolorado2 We are pleased to hear you had an outstanding visit to the Sheraton Kona Resort & Spa! Thank you for sharing you experience. We strive to encompass the spirit of aloha with every encounter and look forward to welcoming you back to our corner of paradise soon!

Littleton, Colorado
Reviewed 28 December 2016 via mobile

We booked the Sheraton through a package deal that included rental car and breakfast buffet each morning at their restaurant. The resort is a little older but that wasn't a deal breaker for us. The grounds were beautiful & we really enjoyed walking along the coast! The bed was very comfortable & the room met all our needs. The bathrooms...

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Helpful?
Thank Carstens08

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07/05/2017 08/05/2017
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Amenities

Highlights
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Room Service
  • Free High Speed Internet ( WiFi )
GreenLeadersSilver level
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Food & drink at the hotel
Holua Bar & Grill
Holua Bar & Grill
Cuisines: American, Bar, Pub, Hawaiian
Ainakai
Ainakai
Cuisines: American
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
  • Conference Facilities
  • Room Service
Official Description (provided by the hotel)
Enjoy the diversity of Hawaii's Big Island with family and friends at Sheraton Keauhou Bay Resort & Spa. From stargazing atop majestic Mauna Kea to tours of nearby Kona Coffee farms. ... more   less 

Additional Information about Sheraton Kona Resort & Spa at Keauhou Bay

Address: 78-128 Ehukai Street, Kailua-Kona, Island of Hawaii, HI 96740-2525 (Formerly Sheraton Keauhou Bay Resort & Spa)
Region: United States > Hawaii > Island of Hawaii > Kailua-Kona
Price Range: RM1,074 - RM1,562 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Sheraton Kona Resort & Spa at Keauhou Bay 4*
Number of rooms: 521
Reservation Options:
TripAdvisor is proud to partner with Starwood, Expedia, Travelocity, Booking.com, Orbitz, Hotwire, Hotels.com, Cheap Tickets, Priceline, Cancelon, HotelsforEveryone and HotelQuickly so you can book your Sheraton Kona Resort & Spa at Keauhou Bay reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Sheraton Keauhou Bay Hotel Kailua-Kona
Sheraton Keauhou Bay Resort And Spa
Sheraton Kailua-Kona
Sheraton Keauhou Bay Resort & Spa
Sheraton Kona Resort & Spa At Keauhou Bay Hawaii/Kailua-Kona
Hotel Style:
#3 On the Beach Hotel in Kailua-Kona
#3 Green Hotel in Kailua-Kona
#3 Top resorts Hotel in Kailua-Kona
#6 Family Hotel in Kailua-Kona
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Questions & Answers

Here's what travellers have asked, with answers from Sheraton Kona Resort & Spa at Keauhou Bay staff and other travellers.
71 questions
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Questions? Get answers from Sheraton Kona Resort & Spa at Keauhou Bay staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Mountain view at the back as opposed to the front or ocean view.”
TouheyMichelle80, 24 Apr 2017 | Read review
“If you don't get the ocean, get one facing the lawn and see the luau for free.”
angelar825, 21 Apr 2017 | Read review
“We were in 1407 and had a beautiful view - you can watch all the manta ray snorkel in the evening - fyi - big palm tree.”
MAChivers, 19 Apr 2017 | Read review
“If you are going to be in your room then upgrading to an ocean view is worth it.”
ShirleyB945, 17 Apr 2017 | Read review
“Kualoni (sp?) wing on 5th floor. In 4561, we only had neighbors on one side. Closer to the pool may be noisier.”
sparkinator99, 16 Apr 2017 | Read review
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Prices are for 1 room, 2 adults
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