I went to this hotel with very low expectations. From the moment I arrived, The place was very modern and clean, With friendly staff who went above and beyond. Checked in and the rooms were exceptionally Clean. The problems that could improve is soundproofing the walls, getting the pool warmer and Making sure that the batter is in the pancake machine at all times.
I was in town taking my dog to an orthopedic surgeon. The lovely employees working the front desk allowed me to check in early (I was already in town by 9am), and check out a bit late as well. Due to COVID, breakfast was to-go style, but made to order and right on time (with a courtesy call to let me know it was ready). The room was much larger than expected, and the WiFi kept up with me “working from home” during my stay. This hotel is a great value - even with the gym and pool off-limits due to the pandemic.
I came back home from Phoenix for a family emergency. One of the family dogs was dying and she was at the Animal Medical Center of Seattle in Shoreline. Since I live two hours from the airport in Phoenix and had to do everything in a rush, my plane did not arrive until 10pm. I wanted to go straight to the hospital, which I did, but had no idea how many hours she had left. I called the hotel to say I would be checking in very late and a really rude person, Brock G., said 'How late? Because after 2am we count it as a no show". Even after I explained the situation. What I jerk. I finally got there about 1:30 am and fortunately there was a different person at the counter who was friendlier, But there are no decent hotels in the area, including this one, which I thought would be better. In general, any Holiday Inn Express that I've stayed at has been pretty bad for the price.…
Breakfast and the staff were excellent but that's all I can say that's good.No soundproofing between floors/walls. Sounded like the people above us were gonna come through the ceiling. Back and forth stomping/pacing like they were purposely trying to annoy the poor souls below them. Questionable location, sketchy people staying here.Swimming pool and hot tub looked like a health hazard with people letting their babies and toddlers use these facilities. Breakfast was actually quite good with a lot of selections.
We enjoyed our stay, The one issue was LOCATION. North Seattle, Aurora Avenue is not one of the best of location in Seattle. No problem with the hotel, Clean room, good breakfast, courteous staff, good nights sleep. W stayed 3 nights and slept very well.
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